20
1. SYMPTOM: THE SPA WILL NOT OPERATE
a. Check to see if the GFCI breaker is tripped or
was not turned on. Reset the GFCI breaker.
b. Remove the access cover and locate the
heater switch on the side of the control box.
Make sure that the heater switch is in the “on”
position.
Important: The spa will not operate
if the heater switch is in the “off” position.
2. SYMPTOM: THE CIRCUIT BREAKER OR THE
GFCI TRIPS WHILE THE SPA IS OPERATING
a. Reset the circuit breaker or the GFCI. If the cir-
cuit breaker or the GFCI trips again, contact a
qualified electrician for service.
3. SYMPTOM: THE PUMP HUMS
a. The filter cartridges may be dirty or damaged.
Remove the cartridges from the filter housing
and clean or replace the cartridges (see page
18).
b. The pump may have a foreign object stuck in
the impeller. Contact our customer service
department.
c. The pump may have a loose wire connection.
Contact our customer service department.
4. SYMPTOM: THE PUMP HUMS BUT DOES NOT
ROTATE
a. The pump may be jammed. Contact our cus-
tomer service department. If your spa is no
longer under warranty, you may contact a local
spa and pool service provider.
5. SYMPTOM: THE PUMP IS NOISY WHILE
OPERATING
a. There may be debris in the pump. Contact our
customer service department.
b. The pump may have a bad bearing. Contact
our customer service department.
6. SYMPTOM: THE WATER DOES NOT HEAT
a. Make sure that the hydrotherapy spa is fully
covered with the spa cover.
The spa cover
must be tight for the water to heat.
Set the
air control to low. Set the temperature to the
desired setting. The water will heat at 2°F
(1°C) per hour. If you are using the spa indoors,
and the room temperature is maintained at
70°F (21°C), it will take approximately 24 to 36
hours for the water to reach the set
temperature.
b. If you are using the hydrotherapy spa outdoors,
it may take longer for the water to heat. See the
chart below for the approximate heating time.
Air Temperature
Heating Time
70°F+ (21°C+)
24 to 36 hours
50°F to 70°F (10°C 21 to°C)
2 to 3 days
30°F to 50°F (1°C to 10°C)
3 to 4 days
b.
If the water still has not heated after four days,
contact our customer service department.
c. If actual water temperature is lower that the set
temperature, and the
Heat On
LED indicator on
the console is not lit, contact our customer
service department.
7. SYMPTOM: THE WATER IS NOT BEING
CLEANED BY THE FILTER
a. Check to see if the filter is in place. Clean the
filter if it is dirty.
b. Check the chemical balance of the water. If the
pH is incorrect, the sanitizing agents will not
function properly.
8. SYMPTOM: THE WATER PULSATES OR
THERE IS MINIMUM WATER FLOW
a. Adjust the water level. This usually occurs only
when the water level is low. Add water until the
thera-jets are covered (see step 4 on page 9).
TROUBLE-SHOOTING
Most problems can be solved by following the simple steps below. Find the symptom that applies and
follow the steps listed. If further assistance is needed, call our Customer Service Department at 1-877-
897-7493, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time.
