ILUMINAGE SKIN SMOOTHING LASER, Manual

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TROUBLESHOOTING
TROUBLESHOOTING
TROUBLESHOOTING 62 63
Laser pulse
interrupted
Error Message
Skin contact sensor
disengaged from skin
Please contact Customer Care at 1-855-myiluminage (694-5864) if these troubleshooting measures do not work
or at any time during your treatment.
The device has experienced a
system failure that cannot be
corrected by the user
Move device only after
confirmation tone ends
Ensure handpiece is
stationary during entire
laser pulse
1. Put the handpiece on the
charging base to reset
2. Please return device to the
manufacturer or dispose
of properly
PROBLEM POSSIBLE CAUSE SOLUTION
1.
2.
Handpiece goes o ff System automatically shut
down after period of inactivity
Battery is not adequately
charged Reactivate system
Plug in system to
charge battery. Put the
handpiece on the
charging base to reset 1.
2. 1.
2.
1.
Handpiece does
NOT charge
Power adapter is not
connected properly
Battery has become
depleted Connect your power
adapter to charge battery
Contact manufacturer for
battery replacement 1.
2.
1.
2.
1.
Do not use if device is damaged, does not work, components become loose, or if the blue light is not lit when
you turn on the laser. Do not attempt to modify or service any components of the SKIN SMOOTHING LASER
™ .
Such action will void the warranty and could cause serious injury. There are no user serviceable parts. Return
product to iluminage Inc. for repair.
Handpiece will NOT
turn on
Input proper activation sequence
Plug in system to charge battery
Wait for system to complete lock
out period (4 hours)
Contact manufacturer for battery
replacement Confirm activation sequence
System battery is not charged
or properly plugged in
System is in lock-out period
Battery reached end of life and
will not take charge
PROBLEM POSSIBLE CAUSE SOLUTION
1.
2.
3.
4.
1.
2.
3.
4.
Laser will not pulse Skin contact sensor
not engaged
Battery charge is too low
System overheated Ensure handpiece is in
proper contact with skin
Plug in system to charge
battery
Allow handpiece to cool 1.
2.
3.
1.
2.
3.
Skin Contact Sensor
does
NOT light up
Handpiece becomes
unresponsive before,
during or after use
System tip may be dirty or
have accumulated debris
Skin may not be clean and free
of makeup
Handpiece needs to recharge
Battery charge is low
System is overheated
Clean system tip to ensure
good contact
Use soap and water to
ensure skin is clean and
free of any makeup or
moisturizers
Place it in the base to re-
charge or to cool down
1.
2.
1.
1.
2.
1.
2.
3.