12. Trouble Shooting
If you experience difficulty when operating the HDTV set top box, check the following items
before calling for service.
If you can’t solve the problem even after referring to this troubleshooting guide, please call the
customer support hotline.
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PROBLEM SOLUTION
The Indicators on the front
panel do not illuminate
Check that the power cable is plugged into
the wall outlet, and the wall outlet is switched
on.
Check that power is available from the wall
outlet using a portable desk lamp or other
portable appliance.
Cannot
tune
Channel
Check that the antenna is correctly
connected to the HDTV Box. Reset to Factory
Default then auto tune for channel searching.
No Picture
Ensure the HDTV Box, and TV are switched on
and set up properly.
Ensure proper connection of the A/V
input/HDMI between the HDTV box and the
TV.
Check for the correct channel or AV/input of
the TV.
No Sound
Ensure the volume level of the TV & HDTV Box is
in proper level.
Check the AV/ HDMI Connection between
HDTV Box and TV
Check the MUTE status of the TV and HDTV Box
Remote Control Do Not
Function
Point Remote Control Directly towards the
HDTV Box.
Check and replace batteries if necessary.
No / Bad Signal
Check for loose connection or damaged
cables of the HDTV Box.
Set the country / location correctly in the
Tuning Menu.
Check the position of the antenna-realign
antenna if necessary.
Check for interference from any other devices
connected between antenna and HDTV box.
Forget Pin Code
Perform “Factory Reset” to reset the HDTV Box,
and re-scan TV stations. Default password is
“0000”
