iD37 does not turn on
AC adaptor isn't plugged into a working wall
socket or not plugged into the power supply
jack on back of the unit
Plug the AC adaptor into a working wall socket and plug the
connector into the supply jack on the unit
iD37 requires a reset
If unit is plugged in and doesn't respond, try resetting the unit by
following these steps:
a) remove iPhone/iPad/iPod from dock
b) unplug unit from power source
c) remove back up batteries
d) wait a few minutes, then resume use
iPhone/iPad/iPod is not docked properly
Remove your iPhone/iPad/iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPhone/iPad/iPod. Then reseat it in the dock.
Battery Low icon
always flashing
Batteries are weak
Replace with new batteries
Batteries were not installed properly
Check to make sure the polarity ( + and – ends) matches the
diagram in the battery compartment
iPhone/iPad/iPod
does not respond to
the unit
iPhone/iPad/iPod is not docked properly
Remove your iPhone/iPad/iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPhone/iPad/iPod. Then reseat it in the dock.
Your iPhone/iPad/iPod software is too old
Upgrade software on your iPhone/iPad/iPod via iTunes on your
computer
iPhone/iPad/iPod is locked up/plays but no
sound comes out
Check the volume setting. Make sure your iPhone/iPad/iPod is working
properly before docking into the unit. Please refer to your
iPhone/iPad/iPod manual for details. See above for software upgrade
information. You may need to reset your iPhone/iPad/iPod. Refer to
your iPhone or iPod user guide for details on how to perform a reset.
Using 1
st
or 2
nd
generation iPod, iPod
shuffle or other devices.
iD37 cannot control those iPod models or other devices.
iPhone/iPad/iPod
didn’t charge up
iPhone/iPad/iPod is not docked properly
Remove your iPhone/iPad/iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPhone/iPad/iPod. Then reseat it in the dock.
iPhone/iPad/iPod is locked up/ frozen
iPhone/iPad/iPod battery has problem
Please make sure your iPhone/iPad/iPod is working properly
before docking into the unit. Please refer to your iPhone/iPad/iPod
manual for details.
8
Troubleshooting
Solution
Symptom
Possible Problem
No sound from iD37
Volume is set too low on iD37
Make sure volume is turned up
Move unit away from potential sources of external interference such
as computers, modems, wireless devices (routers) or fluorescent
light.
iD37/iPhone/iPad/
iPod performance is
erratic
The iD37 is reacting to external interference
iD37 doesn’t respond
