7
Troubleshooting
Product Support
We are committed to providing our customers with
first-class customer service and product support.
You can receive help in a variety of ways:
Sales/Customer Support: 1-888-205-0093
Technical Support: 1-800-474-7593
Web: www.iGo.com
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o
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Issue
Probable Cause(s)
Possible Solution(s)
Notebook is
Tip was removed
Unplug from outlet,
not charging
without unplugging
wait 30 seconds and
adapter
plug unit back into outlet
Notebook is
No input or output
• Check plug connector
not charging
power
• Check cable connections
• Check outlet circuit
breaker
LED does
No electricity to adapter See above solutions
not light
LED does not
Light burned out
Contact iGo customer
light but unit appears
service (see contact
to power devices
information on the
back of this guide)
Notebook not
Compatibility is
See www.iGo.com for
listed on enclosed
always changing
current compatibility
compatibility chart
information
Device is not
Tip not installed on
Install tip on Notebook
charging when
Notebook Input Cord
Input Cord
iGo dualpower
is configured
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