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WARRANTY TERMS
Article 1: Guarantee.
1.1 iGO Electric guarantees that the iGO product you have purchased
is free from material and/or workmanship faults.
1.2 If, during the warranty period the product proves to be defective due to faulty materials or
workmanship, iGO or an iGO Dealer may charge for labor or parts at its own discretion.
The defective products or parts will be replaced using new or refurbished products or parts.
1.3 This warranty applies within the warranty period, and upon presentation of the original
invoice or sales receipt (indicating date of purchase, model name, and dealer) together with the
defective product. iGO or iGO Dealers may refuse free warranty service if these documents are
submitted incomplete or illegible. This warranty is void if the model name or serial number has
been altered, deleted, removed, or made illegible. Battery warranty is void if case is opened.
1.4 The guarantee may be invoked by the first owner of the iGO product only.
1.5 This warranty does not cover transportation costs or risks associated with
the transport of your product to and from iGO or your iGO Dealer.
1.6 The warranty is void in accordance with Articles 3.1 and 3.2.
Certain restrictions apply in regards to batteries and some electronic
parts. Such restrictions are reflected in Article 6.1 and 6.2.
Article 2: Warranty
2.1 You can only make a warranty claim , if you have filled out the warranty card
and retained the original proof of purchase. The warranty card is located on the last
page of this manual. The warranty period begins on the date of purchase.
2.2 iGO bike frames are guaranteed by design and/or material defects for 12 months.
2.3 All electronic parts, such as electronic controller, control panel, motor, throttle, and
pedal assist sensor, are subject to a 12 month warranty if properly maintained.
2.4 The battery is subject to a 12 month warranty if properly maintained.
2.5 On parts that are subject to wear and tear, such as tires, chain, chainring,
freewheels, sprockets, cables, and brake pads, there is no warranty on these
items,unless there are construction and/or material defects.
Article 3: Warranty Exclusions
3.1 If the following cases occur, then the warranty is void.
a. Incorrect and/or improper use of the iGO product.
b. The iGO product is not maintained in accordance with the guidelines mentioned in this manual.
c. Technical repairs have not been performed properly.
d. Third party components do not match the technical specifications
of the bike or were improperly installed.
e. If proof of ownership, proof that the bike has been checked and adjusted properly prior
to the customers receival of the product, is not present or signed by the seller.
3.2 iGO Electric is free of any liabilities in regards to (parts of) the bike being damaged as a result of:
a. Improper adjustment of the handlebar, stem, saddle, seatpost, gears,
brakes, quick release axles of the wheels, and spoke tension.
b. Not replacing worn out parts such as, brake/derailleur cables, brake pads, tires, chains and sprockets.
c. Incorrect or insufficient lubrication of moving parts.
d. Climatic influences such as rust.
e. Any damages occurring during shipment of the product (such
claims must be presented directly to the shipper)
WARRANTY INFORMATION
