Maintenance
Keep the battery charged well. Lithium batteries don’t have a memory effect, that is why we
recommend to charge the props every time after using them; don’t wait till they are totally
discharged. If you charge them every time, it makes the lifetime of the battery longer. This advice
works for your smartphone, laptop, and for any gadgets with Li-ion batteries inside. Optimal is to
keep your battery above 70%.
Water. The props will be damaged for sure if some water gets inside. If you feel you have no chance
to keep them dry under the rain, for example, take sticky tape and cover USB port, buttons, and
other spots where the water may go inside. Water damage is not covered by the warranty. Feel free
to contact us if issues pop up.
Temperature recommendations
Operating temperature to keep and use pixel equipment is from -20°C to 50°C (from -4°F to 122°F).
On low temperature, the time of working can be diminished due to reduced battery capacity when
a battery is kept on cold. When you come back to room temperature, all characteristics get back to
the former level.
If you really need to perform in the freezing cold, keep the devices in a warm place and take them
right before the show. In this case, the batteries don’t have enough time to cool off, and the
working time remains almost the same.
Selfheating by bright modes can also be used when performing in the cold – it doesn’t allow the
battery to freeze during the performance.
Warranty
We give 2-year warranty for our pixel equipment. If during this time some defect or malfunction comes
out, we either fix it or make a free replacement of a faulty element. All shipping charges are laid upon a
customer, except cases when a device came initially defected or a failure was revealed right after using
the device.
Ignis pixel equipment is strong enough to survive collisions on normal spinning speed (about 2 revs
per sec). Anyway, it cannot be called indestructible. Warranty does not cover damages caused by hard
collisions, drops, and water.
Estimated lifetime of Ignis Pixel equipment is 5-10 years and limited only by battery life (like in mobile
phones). If the battery becomes worthless, get in touch with us to replace it with a new one, or we can
tell how to change it by yourself.
