22
Troubleshoot
I am unable to close the Keybox 3.
• Do an unlock via PIN code or Bluetooth and try
to close the keybox again.
• Note that you might accidentally lock the
Keybox manually by holding the UNLOCK
button for 2 seconds when the keybox is open.
• The Keybox 3’s battery is flat.
• Use an USB-A to USB-C cable connected to a
power bank to jumpstart the lock and unlock the
keybox to replace the batteries.
• Please unlock within 20 seconds.
• Refer to page 8 for steps on battery replacement.
The lock is not responding at all.
• Note that the screws are designed to be
retained, therefore cannot be removed.
• Please loosen the screws to remove the
battery cover.
I am unable to remove the battery
cover screws.
• Security Lockout is triggered on the Keybox 3.
• Please refer to page 15.
The keybox keypad flashes white
and LED indicator flashes red when
I activate the keypad.
• Please ensure USB-C connector is connected to
the USB-C slot securely while unlocking it with
PIN code or Bluetooth.
• Please unlock within 20 seconds.
• Please ensure that the Power Bank has sufficient
power.
I tried to use USB-C to jumpstart
the lock but unable to.
• Do a Bluetooth Unlock or sync and try again.
• Make sure that the generated PIN codes are
activated within the activation period before it
expired.
I have generated my PINs from the
app but it cannot work.
• The Keybox 3 is low in battery.
• Use an USB-A to USB-C cable connected to a
power bank to jumpstart the lock and unlock
the Keybox 3 to replace the batteries.
• Refer to page 8 for steps on battery
replacement.
I tried to unlock the Keybox 3 but
the keypad went off and came
back on with 2 slow and 2 quick
beeps.
• Use the spare QR sticker that is provided in the
Keybox 3 box.
I can’t scan the QR sticker as it is
worned out.
• Make sure Auto Lock is ON via the
igloohome mobile app.
• If Auto Lock is ON and the keybox is still not
working, try to lock the keybox manually by
holding the UNLOCK button for 2 seconds.
I closed the Keybox 3 but it did not
relock automatically.
• Any item that exceeds 25mm in thickness may
run the risk of triggering the obstruction alarm.
What is the maximum thickness of
the items that can be stored in the
Keybox?
