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TROUBLE SHOOTING GUIDE
If you are having problems with your appliance, please use our troubleshooting guide below. If you are
unable to resolve the issue using this guide please ring our Customer Service Department on
0844 848 5861. Please have the model code and purchase information available.
Faults
Fault description
The unit will not switch on
Check Trip Switch / Fuse
Check if the plug is connected to mains socket correctly
Check batteries in the remote control
Runs for a short while and then
switches off
Check if air outlet is blocked, if so remove obstacle
Check if Delay Timer function has been activated
The unit has been running for a long
period and then switches off
The overheat protection has been activated to protect the
motor – turn unit off for a least 10 minutes and then switch
back on
Runs without cooling in Cool Wind
mode and Empty Tank Indicator
blinking
The water tank is empty and needs to be re-filled
Check if the air filter is dirty – if so, clean
Check if air outlets or inlets are blocked
Water is leaking from unit when
moving
Check that the tank has not been filled above the MAX line.
If it has been filled too high then carefully remove some of
the water until it falls below the MAX line.
Ensure unit is located on a flat and even surface
The honeycomb filter is blocked with
dust.
Pull down the honeycomb filter and clean it.
The air inlet is blocked with dust
Remove the foreign matter
Maintenance Instruction
The fan requires little maintenance. Do not try to fix it by yourself. Refer it to qualified service personnel
if service is needed.
1. Before cleaning and assembling, appliance must be unplugged.
2. To ensure adequate air circulation to the motor, keep vents at the rear of the motor free of dust. Do
not disassemble the appliance to remove dust.
3. Please wipe the exterior parts with a soft cloth soaking a mild detergent.
4. Do not use any abrasive detergent or solvents to avoid scratching the surface. Do not use any of the
following as a cleaner: gasoline, thinner.
5. Do not allow water or any other liquid into the motor housing or interior parts.
Cleaning
1. Be sure to unplug from the electrical supply source before cleaning.
2. Plastic parts should be cleaned with a soft cloth moisten with mild soap. Thoroughly remove soap film
with dry cloth.