4
Troubleshooting
If you are having problems with your product, please use our troubleshooting guide below. If you are
unable to resolve the issue using the guide please ring our Customer Service Department on
01473 271 272. Please have the model code, batch number and purchase information available.
Problem
Possible Cause
Solution
The hand blender does not work.
1. Motor unit and shaft not
connected correctly.
2. Not properly plugged into the
mains wall socket.
3. No electricity in the mains wall
socket.
4. The motor may have overheated
1. Check that the shaft and motor
units are connect correctly.
2. Plug in firmly.
3. Check fuse or breaker.
4. The blender should only be run
continuously for a maximum time
of 1 minute to prevent the motor
from over heating. After1 minutes
use allow the hand blender to
cool down for 10 minutes.
This hand blender must be earthed. Fit a 3A fuse in a 13A BS1363 plug. Fit the
green/yellow wire to E, the blue wire to N and the brown wire to L. Fit the cord grip. If
in doubt, call an electrician. Don’t use a non-rewireable plug unless the fuse cover is
fitted. If you remove the plug, dispose of it.
Guarantee Information
This product is guaranteed for a period of 2 years from the date of purchase against
mechanical and electrical defects.
The warranty does not cover consumable parts that require replacement under normal
use or accessories. This includes beaker, belts, and accessory attachments.
1.
If a fault develops within 28 days of purchase the item should be returned to the
place of purchase for exchange.
2.
If the fault develops after 28 days and within 24 months of purchase please contact
our customer service department 01473 271 272 or write to us at the address
detailed on page 5.
Please quote the model number which begins IG, the ‘Batch Number’ beginning ‘5’ and
give details of the exact fault.
We will then decide whether to repair or replace the item. You will be required to return a copy of your proof of
purchase. Please retain your original.
If an item is replaced under guarantee within 2 years, the guarantee for the replacement item will be calculated
from the purchase date of the original.
Before calling the Customer Service number please ensure you have checked the
Troubleshooting guide.
Postal Address:
Customer Service Department
Pik-a-Pak Electrical Distributors
38 Bluestem Road,
Ransomes Europark,
Ipswich, IP3 9RR
Tel:
01473 271 272
Fax:
01473 270 733
Email:
Website:
www.igenix.co.uk
When writing or emailing us to report a fault please ensure you attach a copy of your proof of purchase.
Please retain your original
