9
Troubleshooting
If you are having problems with your fridge, please use our troubleshooting guide below. If you are
unable to resolve the issue using the guide please ring our Customer Service Department on
01473 271 272. Please have the model code, batch number and purchase information available.
Problem
Possible Cause
Solution
The Fridge/freezer does not work.
1. Not properly plugged into the
mains wall socket.
2. No electricity in the mains wall
socket.
3. The door is not closed properly.
1. Plug in firmly.
2. Check fuse or breaker.
3. Make sure the door is properly
aligned and creates a seal
around the door.
The appliance is making a lot of
noise.
1. The pipe work is touching the
wall or skirting board.
2. The fridge freezer has not been
levelled properly.
1. Pull the fridge freezer forward
so it does not touch the wall or
skirting board.
2. Adjust the feet at the front of
the appliance, ensuring they
are in firm contact with the
floor.
The temperature in the Fridge
freezer is too warm.
1. The thermostat is set too high
temperature for your
environment.
2. The fridge freezer is too close
to a heat source.
3. There is not enough ventilation
around the appliance
4. The door is not closed properly.
5. There is too much food in there
1. Turn the thermostat to a higher
number.
2. Move the appliance away from
the heat source and out of
direct sunlight.
3. Ensure there is a minimum gap
of 10mm at each side and
30mm above the fridge freezer.
4. Ensure that the door is properly
closed and the seal is not
damaged.
5. Make sure not to fill the it too
much
There is water underneath the
appliance.
1. There is something touching
the interior back wall of the
fridge freezer.
1. Ensure no foods are touching
the interior back wall of the
appliance.
The temperature is too cold
1. The thermostat is set too low
1. Adjust to a lower setting
There is water on the inner
surfaces
1. The door is not closed properly
or opened too frequently
1. Make sure it is closed and be
careful not to open too much
Disclaimer
Updates to hardware components are made regularly. Therefore some of the instructions, specifications and
pictures in this documentation may differ slightly from your particular situation. All items described in this
guide are for illustration purposes only and may not apply to your particular situation. No legal right or
entitlements may be obtained from the description made in this manual
