www.ies-synergy.com
User Manual
DUM017749-EN
15
7. Displayed messages
Error messages
The error messages are displayed with a characteristic screen. They are thus easily identifiable by the user. A
warning pictogram is displayed along with the error message as shown below.
The table below list errors messages who appears on the screen.
Error
Error resolution
Error occurred: 0x02 - 0X03 - 0X81
Emergency stop. Please unplug your vehicle and re-
lease the emergency button.
Emergency stop was initiated. Please unplug your
vehicle and release the emergency button.
Error occurred: 0x02 - 0X03 - 0X81
Emergency stop. Please unplug your vehicle and re-
lease the emergency button.
Emergency stop was initiated. Please unplug your
vehicle and release the emergency button.
Error occurred: 0x22 - 0x33
The connector cannot lock. Please keep the con-
nector closely leant against your vehicle when
plugging, until the charge has started. Please un-
plug your vehicle.
The connector cannot lock. Please keep the con-
nector closely leant against your vehicle when
plugging, until the charge has started. Please un-
plug your vehicle.
Error occurred: 0x3A
Your battery model is incompatible with this char-
ger. Please unplug your vehicle.
Your battery model is incompatible with this char-
ger. Please unplug your vehicle.
Error occurred: 0x31
Your battery’s temperature is too high. Please un-
plug your vehicle.
Your battery’s temperature is too high. Please un-
plug your vehicle.
Error occurred: 0x46
Connection between screen and charger has been
lost. Please unplug your vehicle.
Connection between HMI screen and charger has
been lost. Please unplug your vehicle.
Error occurred: 0x--
Please unplug your vehicle.
For all other error codes, please refer to mainte-
nance manual.
Error connecting server.
Booting interrupted !
Please call support.
Message displayed during the startup of the
charging station if the backend server reject the
connection.
Error connecting to Communication Control Unit.
Booting interrupted !
Please call support.
Message displayed during the startup of the
charging station if the CCU board does not work.
Please contact support.
Error timeout. Please unplug your vehicle then
identify.
Time out, user identified, unplug the vehicle before
retrying to identify.
