Troubleshooting
6
p.15
1
Troubleshooting
If the product does not function properly, please see the below for trouble shooting.
Problem
Solution
My card is not read
properly.
1) Check the rated voltage specifi ed in the user manual and the catalog.
2) Ensure that you are using an ISO14443 Type A card.
- Cards of 125 kHz format can not be used. 13.56 MHz cards of Type B,
ISO15693 format cannot be used. (Contact the card retailer regarding the
card format.)
3) If the problem persists, contact the nearest customer service for your
assistance.
When I turn on the
product, it sounds a
beep with dimly turned
on indicator.
1) Ensure that you are using a larger-capacity adaptor than specifi ed in
the user manual or the catalog, which should cover the rated current
consumption of the reader. If you are using multiple readers that are
connected to one adaptor, make sure that the adaptor should be large
enough to cover the current consumption multiplied by the reader count.
2) Even with a large adaptor enough to supply adequate power, if the
power cable is
not a dedicated line (such as communication line or UPT cable), or if it’s so
long to
cause power loss, you’d better replace it with a dedicated line or reinforce
it.
3) If the problem persists, contact the nearest customer service for your
assistance.
The read range (R/R) of
the card differs
each time the product
reads the card.
1) The characteristics of a card are determined by the nature of the coils
used and in the
manufacturing process engaged by the card manufacturer. So what you
do first is to check that the cards in use are made by the same