IDTECK iTDC Troubleshooting Manual Download Page 13

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3) All the software have been installed, but error message appears and can’t log-in to the software

Solution

ㆍError Message 1

ㆍError Message 2

ㆍInsert Server Name / IP Address

: If the iTDC PRO II and Database are

installed on the same location,

insert “localhost”

ㆍInsert Server User ID

: Insert SQL Server User ID (“sa”)

ㆍInsert Server User Password

: Password configured while installing

SQL Server

ㆍClick “Connection Test” to check the

connection status

① After Installing the software, Did you Configure Database Server Definition?

: After installing the Database Server and iTDC PRO II S/W, you must configure Database Server

Definition as Below to Log-In to the software properly.

Summary of Contents for iTDC

Page 2: ...oes not work l 24 3 Response speed of Event has slowed l 32 4 I would like to print T A report but I can t find the report l 33 5 I don t know how to do a database backup l 34 6 Can I recover a databa...

Page 3: ...Installation iTDC iTDC PRO 1 How to set up in output configuration according to number of doors 2 Error occurs when installing SQL Database 3 All the software have been installed but error message ap...

Page 4: ...r to Next Page Input Ports 1 Exit Button for Door 1 Output to Output Port 1 Input Ports 2 Door Contact for Door 1 Output to Output Port 2 Input Ports 3 Exit Button for Door 2 Output to Output Port 3 I...

Page 5: ...nnect to EIO88 Board iTDC Main Board Output Ports 2 MAIN Alarm for Door 1 Input Port 2 Output for Reader 1 2 Input Ports 1 MAIN Exit Button for Door 1 Output to Output Port 1 Output Ports 1 MAIN Door...

Page 6: ...Door 2 Input Port 1 Output for Reader 3 Input Ports 1 EIO88 Exit Button for Door 2 Output to Output Port 1 EIO88 Input Ports 2 EIO88 Door Contact for Door 2 Output to Output Port 2 EIO88 Input Ports...

Page 7: ...to Output Port 2 Input Ports 3 Exit Button for Door 2 Output to Output Port 3 Input Ports 4 Door Contact for Door 2 Output to Output Port 4 Output Ports 1 Door Lock for Door 1 Input Port 1 Output for...

Page 8: ...for Door 4 Input Port 3 EIO88 Output for Reader 4 Input Ports 3 EIO88 Exit Button for Door 4 Output to Output Port 3 EIO88 Input Ports 4 EIO88 Door Contact for Door 4 Output to Output Port 4 EIO88 In...

Page 9: ...SQL Server 2005 Express Edition as Indicated Below Following products must be installed to the computer prior to installing SQL Server 2005 Express Edition Microsoft NET Framework 2 0 MS XML6 Check I...

Page 10: ...Configuration Check Click Next Insert Name Company Un check Hide advanced configuration options Click Next Select Entire feature will be installed on local hard drive for Database Service and Client...

Page 11: ...heck SQL Server SQL Browser Click Next Select Mixed Mode Insert Password Click Next For Collation use the default setting or select the categories according to the language in use Click Next Select En...

Page 12: ...rights reserved 12 Confirm the Installation of all the products Click Next when Installation is Completed Click Finish Restart the computer when the Installation is completed 2 Error occurs when inst...

Page 13: ...talled on the same location insert localhost Insert Server User ID Insert SQL Server User ID sa Insert Server User Password Password configured while installing SQL Server Click Connection Test to che...

Page 14: ...14 S W screen for successful connection S W screen for failed connection Save the setting and restart the S W ID admin PW leave it blank 3 All the software have been installed but error message appea...

Page 15: ...t has slowed 4 I would like to print T A report but I can t find the report 5 I don t know how to do a database backup 6 Can I recover a database backup file 7 How can I have a backup database automat...

Page 16: ...r for Question A2 A5 No events do not appear on the s w Same as Answer for Question A2 1 Door does not open Q1 What kind of reader are you using RF or FINGERPRINT A1 I m using fingerprint reader Q2 Do...

Page 17: ...in the controller access will be granted in the fingerprint reader but the door will not open ID must be registered in the controller too Set up Set System Data Use Card Holders to register ID informa...

Page 18: ...roup Setting Configured to Registered ID Door will open properly when the registered IDs are configured to designated access group Access Control Card Holder Management Access Group Access Control Car...

Page 19: ...of cable is not used Please check the recommended cable length distance and install the products within the range The maximum distance of Wiegand cable between controller and reader is 150m but it is...

Page 20: ...roller if the ground is not connected it may cause a potential difference between reader and controller and not transfer the data properly Use same power source for reader and controller Connect groun...

Page 21: ...11 Jan IDTECK All rights reserved 21 AC 12V GND ID40WA AC 12V GND ID40WA In case using separate power source for reader and controller Ground Connecting Ground for Reader Controller 1 Door does not op...

Page 22: ...using FGR006 or Hamster the condition of the fingerprint can be checked on the software If the condition of the fingerprint is 3 or lower it is recommended to use Verification 1 1 Mode Product Adapti...

Page 23: ...ENABLE Register TWO DIFFERENT fingerprints ONCE each Place your finger on the scanner when the RED LED lights up and remove your finger when the RED LED turns off CORRECT INCORRECT If the fingerprint...

Page 24: ...rights reserved 24 Solution Check if the Communication Cables are Connected Correctly 2 Communication does not work TX TX RX RX INC400 ITDC Connecting INC400 Type A RS422 to RS232 to iTDC I m using S...

Page 25: ...inition Baud Rate must be configured in same value as configured in the controller in same loop Please note that the Com Port may vary according to different PCs How to Check Communication Port Serial...

Page 26: ...case of the controller iTDC use addresses from 000 127 In case of using fingerprint reader FINGER006 FGR006 use addresses from 128 and above System Controller Definition System Biometrics Reader Comm...

Page 27: ...s PING TEST Check if the network connection is stable and check network respond speed START RUN ping IP Address When Operating Properly When Network is not Connected Properly 2 Communication does not...

Page 28: ...28 Check if the Communication Default Setting is Configured Correctly IP Address Setting Port Setting IP Address Insert the IP Address configured in TCP IP Converter TCP IP Port No Port Setting Defaul...

Page 29: ...e IP address within same network Serial Type Select RS232 RS422 RS485 according to communication type Baud Rate 9600 iRecommended Comm Speed for iTDC Connection Mode TCP Server Connection Port Number...

Page 30: ...uring IP Address Gateway Subnet Mask IP Address Can t use same IP address within same network Port Top 5000 Server IP 0 0 0 0 Port Bottom 0 No configuration needed Network Mode Server Mode Speed 9600...

Page 31: ...ller connection in one loop is 32 it is recommended to connect less than 16 for stable system operation If the controller has so many access events the monitoring is impossible in real time please we...

Page 32: ...ne daily monthly and annual reports can t be generated Please do closing on the T A data prior to generating T A report Daily Time Attendance Data Management Create Data to do Closing on the T A Data...

Page 33: ...a database backup Solution Step 1 Run Microsoft SQL 2005 Management Studio and log in with ID and Password as below Step2 Search database you would like to back up on Object Explorer as the picture be...

Page 34: ...ights reserved 34 Step 3 Click Add button Step4 Click button Step6 Click OK button Step 5 Select location where you would like to store the backed up database and type file name 5 I don t know how to...

Page 36: ...an I recover a database backup file Solution Step 1 Run Microsoft SQL 2005 Management Studio and log in with ID and Password Step2 Select database on Object Explorer as the picture below Click right b...

Page 37: ...2011 Jan IDTECK All rights reserved 37 Step 3 Type name of database you would like to restore Select from device and Click button Step4 Click Add button 6 Can I recover a database backup file...

Page 38: ...the file you have backed up and click OK button Step6 Click OK button Step 7 Click Options on the left upper corner select the Overwrite the existing database WITH REPLACE and click OK button Step8 Cl...

Page 39: ...ported when using Microsoft SQL Server 2005 Express Edition SQL Server Agent is needed for automatic maintenance function when using Microsoft SQL Server 2005 Solution Step 1 Run Microsoft SQL 2005 Ma...

Page 40: ...Click Next button Step 5 Set Maintenance plans according to automatic maintenance plan Step4 After typing the name click change button for Schedule Step6 Click Next button 7 How can I have a backup d...

Page 41: ...ll automatically manage Shrink Database and Back up Database is usually checked for automatic management Click Next button Step8 Place Shrink Database on the top and Back Up Database as second 7 How c...

Page 42: ...9 Choose Select one or more in Database Step10 Select database you will manage and click OK button Step 11 Click Next button Step12 Choose Select one or more for database 7 How can I have a backup da...

Page 43: ...Jan IDTECK All rights reserved 43 Step 13 Select database you will manage and click OK button Step14 Click button in Folder category 7 How can I have a backup database automatically with arranged sche...

Page 44: ...an IDTECK All rights reserved 44 Step 15 Select folder you will stored backed up database and click OK button Step16 Click Next button 7 How can I have a backup database automatically with arranged sc...

Page 45: ...2011 Jan IDTECK All rights reserved 45 Step 17 Click Next button Step18 Click Finish button Step19 Click Close button 7 How can I have a backup database automatically with arranged schedule...

Page 46: ...ceeds the capacity of the database over 70 of the total capacity or large information is stored in certain table it may cause the software to slow down and search ability speed to decrease In this cas...

Page 47: ...ore Jan 1 2008 Please be cautious when you type the date If you use Dual Pro II software you need to type use DUAL_PRO_II_ACS instead of use ITDC_PRO_II_ACS If you use Dual Pro II software you need to...

Page 48: ...tware you need to type DUAL_PRO_II_ACS instead of ITDC_PRO_II_ACS In the case you type the query as below LOG file DB restore is not possible Step 2 Click Execute button Step 3 Compress the DB as expl...

Page 49: ...erview 2 IN OUT Configuration 3 System Configuration 4 Communication Cable 5 Controller Power Wiring 6 Initialization 7 FGR006 Reader Wiring 8 EXIT Button Door Sensor Wiring 9 Door Lock Wiring 10 Boar...

Page 50: ...FGR006 iTDC PRO II Board ID Switch Input Ports 1 7 Reader Ports 1 4 LCD Connector Keypad Connector Initialization Switch Relay Output Port 1 4 TTL Output Port 1 3 RS232 Serial Communication Port RS42...

Page 51: ...2011 Jan IDTECK All rights reserved 51 1 Controller Overview 4 Technical Training _Communication System Integration iTDC FGR006 iTDC PRO II CPU Event Memory GAL IC Program Memory Replaceable...

Page 52: ...m Integration iTDC FGR006 iTDC PRO II Product Version Check Product Version Firmware Version iTDC version management is required as Program Memory is upgraded and replaced whenever the firmware is edi...

Page 53: ...s reserved 53 4 Technical Training _Communication System Integration iTDC FGR006 iTDC PRO II Relay Output Port 1 4 Relay Output Port 5 8 Input Port 5 8 Input Port 1 4 EIO88 Expansion Board Version 9 0...

Page 54: ...t Button for Door 1 Output to Output Port 1 Input Ports 2 Door Contact for Door 1 Output to Output Port 2 Input Ports 3 Exit Button for Door 2 Output to Output Port 3 Input Ports 4 Door Contact for Do...

Page 55: ...Door Control Basic Configuration 2 IN OUTPUT Configuration iTDC Main Board Output Ports 2 MAIN Alarm for Door 1 Input Ports 1 MAIN Exit Button for Door 1 Output to Output Port 1 Output Ports 1 MAIN Do...

Page 56: ...2 EIO88 Alarm for Door 2 Output Ports 1 EIO88 Door Lock for Door 2 Input Ports 1 EIO88 Exit Button for Door 2 Output to Output Port 1 EIO88 Input Ports 2 EIO88 Door Contact for Door 2 Output to Outpu...

Page 57: ...door control Input Ports 1 Exit Button for Door 1 Output to Output Port 1 Input Ports 2 Door Contact for Door 1 Output to Output Port 2 Input Ports 3 Exit Button for Door 2 Output to Output Port 3 Inp...

Page 58: ...rts 1 EIO88 Door Lock for Door 3 Output Ports 4 EIO88 Alarm for Door 4 Output Ports 3 EIO88 Door Lock for Door 4 Input Ports 3 EIO88 Exit Button for Door 4 Output to Output Port 3 EIO88 Input Ports 4...

Page 59: ...hts reserved 59 4 Technical Training _Communication System Integration iTDC FGR006 iTDC PRO II The basic configuration for Input Output can be done in the management software 2 IN OUTPUT Configuration...

Page 61: ...d 61 RS 422 485 Communication DOOR B DOOR A iTDC 12V GND ID40WA AC 12V GND ID40WA DOOR A DOOR B HOST Converter 3 System Configuration 4 Technical Training _Communication System Integration iTDC FGR006...

Page 62: ...served 62 DOOR B DOOR A iTDC 12V GND ID40WA AC 12V GND ID40WA HOST Hub 3 System Configuration 4 Technical Training _Communication System Integration iTDC FGR006 iTDC PRO II TCP IP Communication DOOR A...

Page 63: ...ved 63 Twisted pair cable Transmission media Coaxial cable Fiber optic cable Air Guided wired Unguided wireless Transmission Media 4 Technical Training _Communication System Integration iTDC FGR006 iT...

Page 64: ...ded Twisted Pair Texture Shielded and Twisted paired Unshielded Twisted Paired Max Distance 100m 328 Feet 100m 328 Feet Trans Speed 16Mbps MAX 155Mbps 10Mbps MAX 100Mbps Ex Interruption Resistant to E...

Page 65: ...sted 2 Pair UPT Category 5 Category 6 b Signal Control Cable 20 18 AWG Applied for Lock Exit Button PIR Sensor Alarm c Power Cable 18AWG Applied for AC DC Cable Range Between Host Controller RS232C Ca...

Page 66: ...G 8 conductor shielded Door Contact Exit Button Sensor Input Input iTDC iTDC SR Belden 9512 22 AWG 4 conductor shielded 300m Belden 9514 22 AWG 8 conductor shielded Door Lock Alarm Device Lock Alarm i...

Page 67: ...the communication line Electric Noise 4 Technical Training _Communication System Integration iTDC FGR006 iTDC PRO II Cable Grounding Definition To make an electric connection between electric devices...

Page 68: ...g _Communication System Integration iTDC FGR006 iTDC PRO II Connect only one end of the Shield to Ground Connect Shield Wire to GND of Controller HOST PC HUB STP Cable Composition Communication Wire S...

Page 69: ...ng DC Power Output Terminal 1 DC 12V 2 GND 1 2 Power LED Connector 1 2 Alarm Output Connector 1 2 AC Fail Alarm Sends signal when AC is cutoff 3 4 Low Battery Alarm Sends signal when battery is low 1...

Page 70: ...ut 12V 3A AC POWER INPUT 90 240V AC Back up Battery 12V 7A Supply 2 3 times higher current than the whole system s current consumption 4 Technical Training _Communication System Integration iTDC FGR00...

Page 71: ...gnal to the input terminal of the controller to notify the AC power cut off 3 4 Connect the signal to the input terminal of contact of the controller to notify low battery 1 2 3 4 To activate the warn...

Page 72: ...stem Restart PRESS 4 Technical Training _Communication System Integration iTDC FGR006 iTDC PRO II 6 Initialization Initialization begins when the buttons are pushed down for two seconds Initialization...

Page 73: ...tem Integration iTDC FGR006 iTDC PRO II 6 Initialization Initialization Using the Software Initialization of All Data from iTDC or Initialization of Only Certain Data from iTDC System Initialization C...

Page 74: ...74 FGR006 4 Technical Training _Communication System Integration iTDC FGR006 iTDC PRO II 7 FGR006 Reader Wiring ID Registration in the Controller and ID Fingerprint Registration Must Be Done Respecti...

Page 76: ...Diode Connection Reverse Diode is connected to prevent electrical noise during the use Electrical noise may cause system malfunctions such as communication failure system configuration change etc and...

Page 77: ...iode Connection Reverse Diode is connected to prevent electrical noise during the use Electrical noise may cause system malfunctions such as communication failure system configuration change etc and a...

Page 78: ...ng _Communication System Integration iTDC FGR006 iTDC PRO II 10 Board ID Setting for iTDC Board ID Configuration Board ID is a distinctive address assigned to each unit Overlapping board IDs within a...

Page 79: ...rved 79 1 2 3 4 5 6 7 8 1 2 4 8 16 32 64 128 1 0 ADDRESS VALUE 4 Technical Training _Communication System Integration iTDC FGR006 iTDC PRO II 10 Board ID Setting for iTDC 1 2 3 4 5 6 7 8 1 2 4 8 16 32...

Page 80: ...3 4 5 6 7 8 1 2 4 8 16 32 64 128 ADDRESS VALUE 4 Technical Training _Communication System Integration iTDC FGR006 iTDC PRO II 11 Board ID Setting for FGR006 The Board ID of the Fingerprint Readers FGR...

Page 81: ...Integration iTDC FGR006 iTDC PRO II 12 Communication Wiring T T R R Max 1200m iTDC 2 FGR006 1 FGR006 2 CONVERTER Board ID 002 RX Blue TX Yellow TX RX TX RX HOST PC RX Brown TX Gray iTDC 1 Board ID 00...

Page 82: ...FGR006 1 FGR006 2 Board ID 128 Board ID 129 iTDC 2 Board ID 001 iTDC 1 Board ID 000 HUB TX RX TX TX TX TX TX RX RX RX RX RX RX RX TX TX Bypass Communication Diagram iTDC FGR006 in One Loop Connect iT...

Page 83: ...to Install iTDC PRO S W SQL Server 2005 Express Edition Installation Check I accept the licensing terms and conditions Click Next Click Install Initial Installation Complete Click Next Following produ...

Page 84: ...S W Begin Installation of SQL Server Click Next Confirm the SQL Server System Configuration Check Click Next Insert Name Company Un check Hide advanced configuration options Click Next Select Entire f...

Page 85: ...all iTDC PRO S W Select Use the built in System account Select Local System Check SQL Server SQL Browser Click Next Select Mixed Mode Insert Password Click Next For Collation use the default setting o...

Page 86: ...raining _Communication System Integration iTDC FGR006 iTDC PRO II 13 How to Install iTDC PRO S W Confirm the Installation of all the products Click Next when Installation is Completed Click Finish Res...

Page 87: ...START Microsoft SQL Server 2005 Configuration Tools SQL Server Surface Area Configuration Select Surface Area Configuration for Service and Connections Select Database Engine Select Remote Connection...

Page 88: ...hts reserved 88 4 Technical Training _Communication System Integration iTDC FGR006 iTDC PRO II 13 How to Install iTDC PRO S W iTDC PRO II Software Installation Initial Installation Screen Click Next I...

Page 89: ...w to Install iTDC PRO S W Database Connection Configuration SERVER Insert the IP address of where SQL Server is installed If installed on the Local PC insert local localhost USER ID Insert SQL server...

Page 90: ...ess If the iTDC PRO II and Database are installed on the same location insert localhost Insert Server User ID Insert SQL Server User ID sa Insert Server User Password Password configured while install...

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