IDTECH VIVOpay VP8800, User Manual

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10
Chapter 3 :
Troubleshooting and Maintenance
Troubleshooting
The ViVOpay VP8800 is designed for reliability and ease of troubleshooting. The components that
may require troubleshooting include the power supply, the reader, and the data cable.
Symptom Possible Cause Probable Cause and Remedy
General Issues
Reader does not
appear to be powered
on
—no LEDs lit, no
LCD display.
• Reader not powered on.
• Incorrect power supply used. • Check cable connections.
• Verify that power is on and correct
voltage and current are present.
• Replace the power supply.
• Verify that power cable plug is fully
inserted.
• Replace the power supply.
• Replace the reader.
Reading Cards/Fobs/Phones
LEDs do not light and
beeper is not audible
when card/fob/phone is
presented.
• Card/fob/phone not
properly presented.
• Metal or RF interference.
• Wrong Firmware issue
(contact your local support
representative).
• Reader not powered on or
incorrect voltage.
• Incorrect power supply used.
• Unsupported card/fob/phone
used.
• Present card/fob/phone closer to
the reader and ensure it
’s parallel
to the reader touch screen.
• Verify that the card/fob/phone is
valid/current.
• Test with “ViVOcard Contactless Test
Card
”
P/N241-0015-03.
• Try a different card/fob/phone.
• Verify that the unit is not near any
large metal objects.
• Verify that correct firmware is
loaded (local support
representative only).
• Verify that power is on and correct
voltage and current are present.
• Verify that power cable plug is fully
inserted.
• Replace the reader.
Some cards/fobs/phones
read, but not all.
• Wrong firmware (contact
your local support
representative).
• Possible bad card/fob/phone.
• Unsupported card used.
• Verify that correct firmware is
loaded on reader (local support
representative only).
• Check to see if card/fob/phone is
damaged.
• Try a different card/fob/phone.
On power-up, display
sticks on firmware
version. SAM card isn
’t seated properly.
Remove power from unit, remove back
cover and reseat SAM card. If unsure,
contact ViVOpay Support for
assistance.