ID TECH VP5300M User Manual
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Symptom
Possible Cause
Remedy
but not all.
•
Unsupported card used.
•
Wrong firmware (contact
your local support
representative).
•
Verify that correct firmware is loaded on
reader (local support representative only).
•
Card readers must contain the latest
versions of card-brand public certificates
(CAPKs). If a CAPK is out of date, one
particular kind of card may no longer be
usable. Update the CAPK.
Communication to Kiosk
No data is received, or
data is garbled.
•
Faulty or incorrect cable
connections.
•
Check that the cable connection is secure
and in the correct port on the unit.
Load Firmware
Firmware loading
software indicates
“open RS-232 failed”
Device is not completely
connected to PC, or other
software is using the serial
interface.
•
Check the cable connection
•
Close other software which might be using
the same serial interface.
Firmware loading
software indicates
“Load firmware failed."
Device is not well connected
to PCs.
•
Check the cable connections.
Firmware loading
software indicates
“Send Command
failed.”
Bootloader firmware in
device is destroyed.
•
Contact your support representative to
reload manufacture's firmware.
