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ID Tech ViVOpay VP5300M Integration Manual Download Page 33

ID TECH VP5300M User Manual 

Page | 33  

 

13.

 

Updating VP5300M Firmware 

The steps below describe the process for updating VP5300M firmware via the Universal SDK Demo. 
ID TECH strongly recommends integrating firmware update commands from our Universal SDK into 
applications. 
 

Note:

 Before you begin, contact your ID TECH representative to receive the most recent VP5300M 

firmware. Download the ZIP file and extract it to your computer. 

 

1.

 

Connect the VP5300M to your PC via either USB or serial port.  

2.

 

Download and install the latest 

USDK Demo

 from the ID TECH Knowledge Base (if you cannot 

access the link, please 

contact support

). 

3.

 

Open the USDK Demo app from the Windows Start menu. 

 

 

 

Summary of Contents for ViVOpay VP5300M

Page 1: ...ID TECH 10721 Walker Street Cypress CA 90630 4720 Tel 714 761 6368 Fax 714 761 8880 www idtechproducts com ViVOpay VP5300M Integration Manual 80171500 001 Rev F 28 July 2020 ...

Page 2: ...ecorded or any other method or translated into another language or language form without the express written consent of ID TECH ID TECH is a registered trademark of International Technologies and Systems Corporation ViVOpay and Value through Innovation are trademarks of International Technologies and Systems Corporation Other trademarks are the property of the respective owner Warranty Disclaimer ...

Page 3: ... 4 VP5300M Connectors 18 6 5 Attaching the Cables from the Antenna to the VP5300M 18 6 6 Connecting to Power 18 6 7 Connecting to the Data Port 18 6 8 VP5300M External Cable Pin Assignments RS 232 19 6 9 VP5300M External Cable Pin Assignments USB 19 7 LED MANAGEMENT 20 7 1 Front LED Status 20 7 2 RF LED Status 20 7 3 Diagnostic LED Status 21 8 USING THE VP5300M TO MAKE A CONTACTLESS PURCHASE 22 8 ...

Page 4: ...nt acceptance with SRED security and reliability in unattended payment scenarios such as Parking ATM Ticketing and Payment Kiosks among others The VP5300M leads the industry in low power consumption and ruggedness with its plastic bezel and IK07 and IP42 ratings to ensure long life in demanding conditions The VP5300M is certified to the latest payment standards of EMV Level 1 and Level 2 and PCI 5...

Page 5: ... connected to it such as an NFC antenna the VP5300M powers those peripherals 1 1 Features The VP5300M supports the following features Contactless ISO IEC 14443 Type A and B PCI PTS 5 x certification with SRED Tamper responsive with automatic zeroization of keys in the event of tamper MSR reads up to 3 tracks of data Bi Directional with JIS I and JIS IIsupport ICC reader with landing contact Contac...

Page 6: ...0000404 001 ID Tech Encrypt Data Format in Command Response Specification 80000405 001 IDTECH NGA Key Injection Protocol 1 3 VP5300M Approvals Item Regulation Class CE EN55032 EN55035 Class B FCC Part 15 Class B RoHS Compliant UL Certification with UL regulation REACH Compliance with REACH regulation USB IF Compliance with USB IF regulation EMV Contact L1 L2 Contactless L1 PCI PCI PTS 5 X Certifie...

Page 7: ...I II card format Supports single dual and triple tracks dual head Contactless EMVCo Contactless Level 1 2 ISO 14443 Type A B MIFARE ISO 18092 Visa VCPS 2 2 IRWIN listed MasterCard M Chip 3 1 1 American Express ExpressPay 3 1 Discover DPAS 1 0 Interac Flash version 1 5d CUP qPBOC3 0 JCB JCB 1 4 MIFARE Classic Ultralight C DESFire DESFire EV1 supported via passthrough mode Contact EMVCo Contact Leve...

Page 8: ...D Firmware Application Download Use host interfaces to download firmware application Application Future development to supports payment applications hosted by the VP5300M to send payment packets to different gateways processors acquirers QSPI Flash for code storage and SDRAM for memory LEDs LEDs Green NFC Certification LED on antenna diagnostic LED 1 tri color LED indicator for MSR Audio Beep for ...

Page 9: ...Black Weight 0 51 kg without SAM board Bezel Plastic bezel with texture 3 1 VP5300M Environmental Characteristics Category Support Operating Temperature 0 C to 50 C 32 F to 122 F Storage Temperature 20 C to 70 C 4 F to 158 F Operating Humidity 10 to 95 non condensing Storage Humidity 10 to 95 non condensing Transit Humidity 5 to 95 non condensing Operating Environment Water resistant for indoor us...

Page 10: ...00 000 cycles minimum Bezel and gate 600 000 cycles minimum Motorized mechanism 600 000 cycles minimum Impact Resistance The front face is impact resistant to IK07 rating Ingress Resistance The front face meets IP42 rating 3 3 VP5300M Contactless Specifications Hardware MTBF Over 100 000 hours Receiver Subcarrier Data ISO 14443 2 Type A ISO 14443 2 Type B ISO 18092 Typical Read Range 0 4cm 0 1 5 i...

Page 11: ...ID TECH VP5300M User Manual Page 11 4 VP5300M 3 View Drawing ...

Page 12: ...ID TECH VP5300M User Manual Page 12 ...

Page 13: ...ID TECH VP5300M User Manual Page 13 5 VP5300M NFC Antenna 3 View Antenna mounting details ...

Page 14: ...S 232 cable P N 80171203 001 Power supply P N AC0005R 12 with cable 80171204 001 6 2 Installing the Reader Refer to the VP5300M 3 view drawing Verify that power cords can physically reach the unit Then proceed to Locate mark and drill holes for the mounting points of the unit Secure the unit to the enclosure with bolts or screws of appropriate depth Note that the anti tamper nubs located on the un...

Page 15: ...ed for connecting the antenna barrel connector and the LED power and data cable to the unit Notice that these holes are located off center toward the top of the unit 3 Drill the four 4 5 mm 3 16 inch mounting holes 4 Drill the two access holes 14 0 mm 0 551 inch holes using a 35 64 drill bit 5 Use the nuts that are supplied with the unit in plastic bag ...

Page 16: ...he four screws into the mounting holes 7 Align the four threaded posts with their mounting holes and attach the ViVOpay NFC Antenna to the mounting surface Make sure that the cable is not pinched rubbing or binding 8 Use the four nuts to secure the ViVOpay NFC Antenna to the surface of the kiosk Make sure to tighten the nuts securely so that the antenna does not move freely on the outside surface ...

Page 17: ...ng the Antenna The antenna s RF field is sensitive to the proximity of metal There are three options when flush mounting the antenna in a metal surface or bezel 1 Mount with the RF emitting surface of the antenna at least 1cm forward of anymetal 2 Mount with the RF emitting surface of the antenna at least 1cm behind any metal Note this reduces the antenna s effective range 3 Mount flush with the m...

Page 18: ...236 001 from the antenna to the SMB post of the VP5300M The connector slides on 2 Attach the 8 pin end of the cable 80152235 001 from the antenna to the VP5300M where the receptacle sits next to the RJ 45 Ethernet receptacle 6 6 Connecting to Power The VP5300M is powered through the power input connector 1 Connect the 12V DC power supply P N AC0005R 12 with cable 80171204 001 to the receptacle on ...

Page 19: ...ID TECH VP5300M User Manual Page 19 6 8 VP5300M External Cable Pin Assignments RS 232 6 9 VP5300M External Cable Pin Assignments USB ...

Page 20: ...2 RF LED Status The LED on the VP5300M s external antenna shows the transaction status for smart and contactless cards The LEDs can be off solid or flashing slow or fast depending on the indicated status State LED1 LED2 LED3 LED4 Buzzer Indicated State 1 Off Off Off Off Off RF antenna is not connected to the unit 2 Slow Flashing Off Off Off Off Unit is ready 3 Solid Off Off Off Off Unit is waiting...

Page 21: ...c LED Buzzer Indicating Service Action 1 Off Off No external power Check the power cable and power supply 2 Power is on but firmware doesn t run Dismount the device and send it back to the manufacturer 3 Flashing Amber Power on Missing transaction keys Download the required key 4 Solid Green Unit is ready Host can send commands to the reader 5 Flashing Red Intermittent beep Unit is tampered Unmoun...

Page 22: ... module Present the card or phone so that maximum surface area is parallel to the antenna module The antenna should beep and all four green LEDs should illuminate briefly to indicate a successful test This tests the antenna s ability to read the Contactless test card An unsuccessful test produces no reaction from the reader If you use a test card and the antenna is attached to the VP5300M a dummy ...

Page 23: ...ill prove connectivity all the way through the system If possible the store manager or some other responsible party should test each VP5300M on a regular basis perhaps at the start of each day or at least once per week with a test card to ensure continued operation and functionality If the unit is manually rebooted it is important to test the contactless reader portion as soon as possible afterwar...

Page 24: ... 3 If the cleaning card becomes dirty replace it with a new cleaning card Caution The cleaning solution is flammable make sure to firmly seal it with the cap Keep cleaning solution away from direct sunlight high temperature or high moisture Keep cleaning solution out of reach of children In case of spraying cleaning solution into eyes flush eyes with water immediately Keep cleaning solution away f...

Page 25: ... 4 Enter default Password A 12345678 Make sure the device beeps after each button is pressed to register the input After correctly entering the default Password A the device beeps twice 5 Enter a new user created Password 1 to replace Password A The new Password 1 must be eight digits for example 11111111 After entering the new Password 1 the device beeps twice to confirm the input Make a note of ...

Page 26: ...Setting up the VP5300M To set up the VP5300M for chip and PIN operation you will need to configure the unit to operate in Configuration 3C Out of the box the VP5300M uses the 4C configuration which indicates the reader performs EMV transactions without a PIN pad Switching the unit to a 3C configuration can be done easily with ID TECH s free USDK Demo program on any Windows computer Download the fr...

Page 27: ...the Firmware Version command and click Execute Command If the firmware version is lower please contact your ID TECH sales rep for moreinstructions 3 Open Commands EMV Terminal Config to expose command names Select the Set Config 3 command and click the Execute Command button This configures the VP5300M reader to accept 3C configuration settings ...

Page 28: ...Terminal Data command see below When you select it the upper portion of the center panel will change appearance and show a CONFIG dropdown menu along with a TLV text area Select 3C from the dropdown leave the TLV area as it is then click Execute Command ...

Page 29: ...H VP5300M User Manual Page 29 11 3 Pair the devices 1 Open Device Send NEO Command Enter 63 for Cmd and 01 for Sub in the text boxes at the top of the center panel as shown below This command pairs thereaders ...

Page 30: ...cated on the front bezel s left side and looks like a small button on a white rubber square If the unit is not mounted in a kiosk or other fixture temporarily engage the pressure switch by attaching a binder clip to the left side of the flange 3 Next return to the L100 and power cycle the PIN pad You have only 2 seconds to start entering the special pairing command on the keypad To get into the sp...

Page 31: ...own Select Enable CR and press Enter 5 Setup is now complete Execute the Start EMV Transaction command in the USDK Demo or start a transaction from your own software and then insert a PIN debit card After the prompt for PIN comes up the unit should display this Note The test card must be a PIN capable EMV card We recommend using the appropriate test card from a deck of test cards ...

Page 32: ...ironment A Begin by inspecting your environment for possible sources of RF interference Q Do equipment manufacturers test their devices for RF interference A Yes Electronic equipment is tested for RFI sensitivity by the manufacturers These tests are performed in a controlled laboratory environment and will often not replicate the types of situations that would be encountered in your own point of s...

Page 33: ... Universal SDK into applications Note Before you begin contact your ID TECH representative to receive the most recent VP5300M firmware Download the ZIP file and extract it to your computer 1 Connect the VP5300M to your PC via either USB or serial port 2 Download and install the latest USDK Demo from the ID TECH Knowledge Base if you cannot access the link please contact support 3 Open the USDK Dem...

Page 34: ...00M firmware you downloaded earlier and click Open 6 The VP5300M will reboot and enter the bootloader at which point the USDK demo begins updating the device Note It may take several minutes to complete the firmware update 7 When the firmware update completes the VP5300M will reboot again and the USDK demo will prompt Firmware Update Successful ...

Page 35: ...der Make sure that the correct polarity is observed For more information refer to the Input Voltage under the Electrical specification section Replace the device with a known good device to verify that the power supply and wiring in the installation are sound Reading Cards Phones LED is lit but beeper is not audible when card fob presented Card fob phone not properly presented RF interference Unsu...

Page 36: ...a is garbled Faulty or incorrect cable connections Check that the cable connection is secure and in the correct port on the unit Load Firmware Firmware loading software indicates open RS 232 failed Device is not completely connected to PC or other software is using the serial interface Check the cable connection Close other software which might be using the same serial interface Firmware loading s...

Page 37: ...use harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or reloc...

Page 38: ...ectrique subi meme si le brouillage est susceptible d en compromettre le fonctionnement 17 Cautions and Warnings Warning Avoid close proximity to radio transmitters which may reduce the capability of the reader Avertissement Évitez la proximité d émetteurs radio ce qui peut réduire la performance du lecteur Caution Do not drop the device Attention Ne pas laisser tomber le lecteur Caution Electrost...

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