ICS PCI-AOB2 Series, User Manual

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Guarantee and Warranty Policy v
Guarantee and Warranty Policy
Guarantee
A thirty day money-back guarantee is provided on all standard products sold. Special
order products are covered by our Limited Warranty,
however they may not be returned
for refund or credit. EPROMs, RAM, Flash EPROMs or other forms of solid electronic
media are not returnable for credit - but for replacement
only. An extended warranty is
available. Consult the factory.
Refunds
In order to receive a refund on a product for the purchase price, the product must not have
been damaged by the customer or by the common carrier chosen by the customer to return
the goods and the product must be returned complete (meaning all manuals, software,
cables, etc.) within 30 days of receipt and in an as-new and resalable condition. The
“Return Procedure” must be followed to assure a prompt refund.
Restocking Charges
Product returned after 30 days, and before 60 days, of the purchase will be subject to a
minimum 20% restocking charge and charges for any damaged or missing parts. Products
not returned within 60 days of purchase, or products which are not in an as-new and
resaleable condition, are not eligible for a credit return and will be returned to the
customer.
Limited Warranty
Effective April 1, 1998, all products carry a 2-year limited warranty. Within two years of
purchase, ICS Advent will repair or replace, at our option, any defective product. ICS
Advent will service the warranty for all standard catalog products for the first two years
from the date of shipment.
Please Note: the two year warranty may not apply to special promotion items. Please
consult the factory for warranty verification.
The limited warranty is void if the product has been subjected to alteration, neglect,
misuse, or abuse; if any repairs have been attempted by anyone other than ICS Advent or
its authorized agent; or if the failure is caused by accident, acts of God, or other causes
beyond the control of ICS Advent or the manufacturer. Neglect, misuse, and abuse shall
include any installation, operation, or maintenance of the product other than in accordance
with the user’s manual.