Icron USB 3.0 Spectra 3022, User Manual

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Obtaining Warranty Service
To฀obtain฀warranty฀service,฀you฀must฀irst฀contact฀Icron฀Technologies฀Corporation฀within฀the฀warranty฀period฀
for฀a฀Return฀Material฀Authorization฀(RMA)฀number.฀Icron฀Technologies฀Corporation฀will฀not฀accept฀returns฀
without฀an฀authorized฀RMA฀number.฀Be฀sure฀you฀have฀the฀serial฀numbers฀of฀the฀local฀extender฀and฀remote฀
extender฀before฀calling.฀Package฀the฀product฀appropriately฀for฀safe฀shipment฀and฀mark฀the฀RMA฀number฀
on the outside of the package. The package must be sent prepaid to Icron Technologies Corporation. We
recommend that you insure it or send it by a method that provides for tracking of the package. The repaired
or replaced item will be shipped to you, at Icron Technologies Corporation’s expense, not later than thirty
days after Icron Technologies Corporation receives the defective product.
Address the returning product to:
฀ RMA฀Coordinator
Icron Technologies Corporation
฀ 4664฀Lougheed฀Highway,฀Suite฀221
Burnaby, BC Canada
V5C 5T5
Contacting Sales
Email:
Tel: +1 604 638 3920
Contacting Technical Support
Tel: +1 604 638 3939
To help us serve you better, please include the following information with your technical support request:
•฀ Host฀computer฀make฀and฀model
•฀ Type฀of฀operating฀system฀installed฀(e.g.฀Windows฀7,฀Windows฀8,฀Windows฀8.1,฀Windows฀10,฀OS฀X,฀etc.)
•฀ Part฀number฀and฀serial฀number฀of฀both฀the฀LEX฀and฀REX฀units
•฀ Make฀and฀model฀of฀any฀USB฀device(s)฀attached฀to฀the฀Spectra฀3022
•฀ Description฀of฀the฀installation฀(Host฀PC฀model,฀transmission฀media฀used,฀and฀information฀on฀the฀USB฀฀
devices)
•฀ Description฀of฀the฀problem
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