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Managing Devices

65

Table 9: Troubleshooting the Camera Installation

Issue

Description

Unable to pair the camera to the TouchScreen Confirm that the camera is plugged into the security

router during configuration and has been restored to
factory defaults.

Perform the following procedure:

1. Reset the camera to factory defaults (hold the

reset button for 30 seconds).

2. Reboot the camera.

Located but not able to Secure

Compare the MAC address on the screen with the MAC
address on the back of the camera. They should
match.

Poor picture, slow refresh in live-view, Wire-
less Camera Strength, no IP found (no LED
light on front of camera)

Relocate or reposition camera and then re-test.

Intermittent connectivity

Confirm good Wi-Fi connectivity.

Tapping on an upgrading camera in the cam-
era widget produces an error dialog.

The camera images are halted while the camera is
upgraded. When the upgrade is finished, the images
become available.

The camera image is replaced by an icon.

In the camera widget on the TouchScreen, an upgrade
icon is displayed in place of the thumbnail image while
a camera is upgraded.

Adding Key Fobs to the Security System

A key fob is a mobile tool that allows you to arm and disarm your system with the press of a button. A
key fob is often attached to a set of keys.

Note:

This step can be performed after Activation.

IMPORTANT:

If you need to update the firmware on any key fob before adding it to the security
system, you must reset the key fob to factory defaults before adding it to the
OpenHome Converge system. This is essential so that it can receive the necessary
changes to communicate with the TouchScreen.

1. From the Settings menu, tap

Home Devices > Key Fobs > Add Key Fob

.

The Locating Key Fobs screen is displayed.

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Summary of Contents for Technicolor TCA200

Page 1: ...TouchScreen User Guide Technicolor TCA200 Android Release 5 1 1 2 December 19 2012 ...

Page 2: ...mful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is c...

Page 3: ...rouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radioélectrique subi même si le brouillage est susceptible d en compromettre le fonctionnement Cet appareil et son antenne s ne doit pas être co localisés ou fonctionnement en association avec une autre antenne ou transmetteur Le terme IC avant le numéro d homologation ne signifie seulement que les normes d Industrie Canada o...

Page 4: ...s Resulting In False Alarms Any installation of the RB6741 Z not in accordance to this manual may result in the occurrence of false alarms Conditions Resulting In Impaired Operation Any installation of the RB6741 Z not in accordance to the National Electric Code NFPA70 may result in improper operation as described in this manual Protective Features The stand RB6741 BT included with the RB6741 Z To...

Page 5: ...e without the assistance of a Service Provider rep since the system will act unexpectedly under certain circumstances such as Low Power Mode See the Home Installation Guide for details Low Power Mode Added This section now clarifies that when the TouchScreen goes into deep sleep when the battery power is very low generally rules are disabled There are some circumstances in which rules are still op...

Page 6: ... 15 Understanding the Screen 16 Security Status Header 17 System Zone Trouble Header 18 Content Area 24 Home Screen 24 Low Power Mode 25 Show Security Cameras and Live Video 26 Managing Your System Security 28 Understanding Arming Modes 28 Arm Away Mode 29 Arm Stay Mode 29 Arm Night Mode 30 Understanding Your Protection Against Smash Grab Attacks 30 Arming and Disarming the System 31 Arming the Sy...

Page 7: ...ng Automatic Screen Dimming and Night Mode Dimming 78 Configuring the Screensaver 80 Configuring the Tones and Volume Levels 80 Cleaning the TouchScreen Screen 82 Viewing Technical Specifications of Your TouchScreen 82 Managing TouchScreen Apps 83 Installing TouchScreen Apps 84 Reordering Apps on the Home Screen 85 Uninstalling Apps 85 Appendix A TouchScreen Installation and Maintenance 87 Install...

Page 8: ...8 Mounting the Key Pad 98 Changing the Batteries in the Key Pad 99 To Reset the Key Pad to Default 99 Appendix C Wi Fi Repeater Placement 100 Appendix D Quick Reference Tables 101 TouchScreen User Guide ...

Page 9: ...dispatch contact information View history logs View account information Understanding Security Network Components Your security network is made up of devices that consist of anything that communicates with the TouchScreen such as Door Window sensors lighting devices thermostats Panel Interface devices key pads and key fobs The TouchScreen communicates with sensors by radio frequency Optional camer...

Page 10: ...ontact with the sensor Glassbreak sensors trigger if a window is broken Smoke detectors trigger when smoke is detected Cameras Up to six cameras can be installed in your security system Cameras can be configured to take a series of pictures if a particular sensor is faulted Panel interface This device connects to a traditional home security system and allows you to control its components from the ...

Page 11: ...on on Entry Exit delays see Managing Your System Security on page 28 Door Window Perimeter If faulted when the system is armed or during an Entry Exit delay an alarm is tripped Door Window sensor Motion detector Glass break detector Interior Follower Monitors the internal living spaces of the premises and triggers an immediate alarm if the system is armed in Away mode Not armed when the system is ...

Page 12: ...When an alarm is tripped an audible alert is sounded From that point you have a specific amount of time default 30 seconds to enter your keypad code or an alarm will sound If a valid keypad code is not entered within a specific time of the audible alarm sounding a message is sent to a central monitoring station See Disarming the System Understanding What Happens During an Alarm on page 34 for more...

Page 13: ...rations to configure and maintain your security system Note You cannot access the Security app if the security system is armed To access the Settings app 1 From the Home screen see page 24 tap the Settings app The Keypad screen is displayed 2 Tap the numbers to enter your keypad code The Settings menu is displayed ...

Page 14: ...en device page 82 Subscriber Portal The Subscriber Portal is a web based tool that allows you to remotely connect to your security system You can access the Subscriber Portal from a PC or mobile Internet device Many operations that can be done from the TouchScreen can also be performed from the Subscriber Portal Some operations such as managing which apps are accessible from your TouchScreen can o...

Page 15: ...rity sensors and sending emergency alarms For detailed information about operating an Android device refer to the Android documentation provided by Google Warning The rechargeable battery that came with your TouchScreen is only available through your service operator If your battery needs to be replaced contact your service operator to arrange for replacement Understanding the TouchScreen Controls...

Page 16: ...m Additional optional applications such as news and weather The first screen displayed is the Home screen It is from this screen that you navigate through menus by tapping buttons to access the function you desire If the screen is black showing nothing this is because the system is not receiving A C power or the display is powered off to conserve battery life The screen is divided into the followi...

Page 17: ...would prevent arming such as a monitored door or window being opened an announcement replaces the Arm Disarm status The Home button LED tuns amber when a sensor is faulted If you tap this header at that time the TouchScreen presents the Arm System tab of the Security app During the Exit Delay the header changes to announce the number of seconds until the system is armed During the Entry Delay the ...

Page 18: ... to a battery failure or a sensor is being tampered with such as the cover being opened When the system reports a trouble it sounds an audible alert regularly to ensure that you are aware of the problem When a System Zone header is displayed tap it to show the Troubles list which displays all the current troubles with the TouchScreen and sensors Tap the text next to the to view help on resolving t...

Page 19: ... the OK button again to silence the alerts From the resolution information you can Tap Return to view the Troubles list again where you can choose to acknowledge the current trou ble or view the resolution information for other troubles Tap Acknowledge Problem to acknowledge the current trouble immediately and return to the Troubles list The following table lists messages that can be displayed in ...

Page 20: ... checked Battery Low See Sensor Battery Low Confirm that the power adapter is plugged into an un switched outlet If A C power is connected but the TouchScreen has been off for an extended period the battery could still be charging Battery Removed Battery for the TouchScreen has become detached Open the battery cover and check the battery connection Broadband Connection Lost TouchScreen is not acce...

Page 21: ...ed when the battery reaches 2 75 volts for sensors Replace with a battery of the same size and capacity as soon as possible If you cannot replace the battery immediately you can choose to acknowledge the problem tap OK in the Troubles list for now so you can arm your system If after replacing the battery the problem persists contact Customer Care Sensor Communication Failure TouchScreen cannot com...

Page 22: ... Sensor Test Button Pressed Test button for the identified sensor was pressed If a sensor test is not in progress check the identified sensor System Battery Low TouchScreen has lost A C power and is on battery backup The battery voltage is 3 7 volt with about 5 remaining power Complete loss of power to the TouchScreen is imminent Check the A C adapter Restore A C power to the TouchScreen as soon a...

Page 23: ...sts you can choose to acknowledge the problem tap Acknowledge Problem to be able to arm your system until Customer Care can provide a permanent solution Unknown Trouble An unknown condition occurred Contact Customer Care Zone Swinger Shutdown A sensor has been triggered too many times resulting in alarms default is one time No more alarms will be sent to central monitoring for 48 hours or until th...

Page 24: ...n cameras lighting devices and thermostats are added to the system The Home screen displays a maximum of 10 TouchScreen apps at a time They are like the apps installed on a smart phone If you have more than 10 apps installed on the TouchScreen the additional apps are displayed on additional screens The screen buttons under the apps denotes the number of screens the TouchScreen is currently employi...

Page 25: ...rtbeat signals to the system servers over cellular 4 The TouchScreen reports an AC Power Loss trouble in the Trouble Header 5 The TouchScreen tries to send an AC Power Loss message to the system servers over cellular if con nectivity is available If the system servers receive the message the Subscriber Portal and other mobile devices report an AC Power Loss trouble and will never report a Connecti...

Page 26: ...sends a Loss of Power message to the system servers over cellular Show Security Cameras and Live Video From the TouchScreen you can display an overview of all the cameras in your security system You also can control other aspects of the cameras and video from the TouchScreen See Managing Cameras on page 54 for how to Modify the video quality displayed by a camera Change the name label on the camer...

Page 27: ...ra 4 If the TouchScreen loses connectivity with the camera while displaying live video from it the fol lowing message is displayed The system is having trouble connecting to your camera Press OK to try to reconnect If the issue persists check that the camera is powered on and in range of your router 5 When power and network connection is restored tap OK to close the message ...

Page 28: ... see page 50 Manage your cameras see page 54 Manage your environmental devices such as lights and thermostats see page 69 Understanding Arming Modes You can arm the system for multiple scenarios Arm Away Everybody leaving Arm Stay People active inside see page 29 Arm Night Everybody going to bed see page 30 Different arming modes use different rules for when sensors are tripped and for Entry Exit ...

Page 29: ...cond A numerical countdown timer on the TouchScreen indicates how much time remains in the Exit Delay If an entry exit zone is faulted restored and then faulted again prior to the end of the exit delay then the Exit Delay is restarted This only occurs once If no Entry Exit Zone opens and closes during the Exit Delay the Arming Mode reverts to Armed Stay After Exit Delay the Security Status header ...

Page 30: ...ght mode is used when everyone is going to bed This mode works the same as Arm Stay except that there is no Entry Delay period If an entry exit zone is opened an alarm sounds immediately Note There is still an Alarm Transmission Delay period see page 34 Note There is still an Exit Delay period that works the same as in Arm Stay mode Understanding Your Protection Against Smash Grab Attacks Your sec...

Page 31: ...g the System from the TouchScreen To arm the system with a key pad device see page 98 To arm the system from the TouchScreen 1 Tap the Security Status header when it is in Disarmed state The Security Options screen is displayed with a keypad and the Arm System tab open 2 Tap an arming mode Arm Stay Arm Away or Arm Night and enter your security code 3 The Security Status header changes to display a...

Page 32: ...tem is not disarmed an alarm will sound Bypassing Zones To arm the system the TouchScreen requires that a sensor zone be turned off bypassed if it has any of the following troubles Sensor Tamper Detected Tamper Detected Sensor Communication Failure It is NOT necessary to bypass for any other troubles Instead you must acknowledge the trouble before arming the system Note Fire smoke and carbon monox...

Page 33: ...ound any time you provide input by tapping it This audible feedback can be disabled To configure audible feedback 1 From the Settings app see Configuring the TouchScreen on page 13 select Touchscreen TouchScreen Audible Feedback The Audible Feedback screen is displayed 2 Select No from the Provide Audible drop down menu to disable feedback sounds or Yes to enable them ...

Page 34: ...t to the central monitoring station This is called the Alarm Transmission delay or the Abort Window The Alarm Transmission Delay is a required period that prevents a report to the central station if an alarm was triggered innocently IMPORTANT Emergency alarms see page 36 and smoke alarms are reported without an Alarm Transmission delay or an Entry Delay Consult Customer Care to understand the numb...

Page 35: ...ive on your TouchScreen To disarm the system from the TouchScreen see page 35 To disarm the system with a key pad device see page 98 To disarm the system from the TouchScreen 1 Tap the Security Status header when it is in Armed state The Security app is displayed with a keypad and the Disarm System tab active If the sensor that was tripped is associated with a camera the view from that camera is d...

Page 36: ...en is displayed 2 Tap Fire to send an alarm for emergency fire assistance The TouchScreen sounds a repeating high pitched chime Tap Medical to send an alarm for emergency medical assistance The TouchScreen sounds an audible repeating triple beep signal Tap Police to send an alarm for police assistance By default the TouchScreen will not issue an audible signal The TouchScreen displays a Police Pan...

Page 37: ...ity to the Internet and cellular servers see page 45 When testing your alarms you can choose to report your alarms to central monitoring to ensure end to end integrity By default the system lets you test the reliability of your alarms without sending a signal to central monitoring To test your alarms 1 From the Settings app see Configuring the TouchScreen on page 13 tap Security Alarm Test The Ala...

Page 38: ...ecurity zones are unfaulted that is doors and windows are closed motion detec tors are not showing motion etc When the security zones are ready for testing Ready to Arm is displayed under the Arm button 5 Tap Arm Your security system is armed in the special Test mode The Exit Delay is only 10 seconds long Motion sensors are turned off not tripping alarms but recording events until an Entry Exit se...

Page 39: ...period The motion detectors are turned on Note To mute the siren tap Mute Siren This is not recommended Ensuring that your siren is in working order is an important part of the test After the end of the Entry Delay period ends the siren sounds unless you muted it and the Entry Exit zone you faulted is marked with an alarm tag 8 Fault each additional alarm and ensure that it is marked as alarm The ...

Page 40: ...e Central Monitoring Stations The TouchScreen is constantly communicating with central monitoring stations It connects via your service provider using broadband It also connects to a cellular network if your internet connectivity goes down The TouchScreen can connect to your service provider s modem through a cable or Wi Fi wirelessly Viewing Signal Strength To view the current signal strength of ...

Page 41: ...menu is displayed 2 Tap Test Connectivity The Connectivity Test screen is displayed 3 Tap Next to start the test This can take as little as 30 seconds or as long as four minutes Managing the Passcodes in your Security System Your security system provides the following default keypad codes Master Guest a Guest permission level Duress see Understanding the Duress Keypad Code on page 43 The Master ke...

Page 42: ...ription of who will be using the keypad code 3 Tap 4 digit code to enter the keypad code You will be required to enter the code twice to validate the code 4 You can optionally disable the keypad code for certain days of the week Active days are displayed in blue Inactive days are displayed in gray 5 Specify a permission level for this keypad code The following table describes each permission level...

Page 43: ... the Manage Keypad Codes screen tap Edit The Edit Keypad Code screen is displayed Note You cannot change the Permissions level of a keypad code Understanding the Duress Keypad Code The Duress keypad code is used to if an intruder forces you to arm disarm your system or access your security settings Rather than entering your keypad code enter the Duress keypad code When you do this you will be gran...

Page 44: ...tional verification To view and modify your secret word 1 From the Settings menu see Configuring the TouchScreen on page 13 tap Advanced Settings Security Secret Word The Get Security Secret Word screen is displayed 2 Tap Next The secret word is displayed for editing 3 To change the secret word tap the Secret Word field square area A keyboard is displayed that enables you to change the secret word...

Page 45: ...ork accesses the Internet through your security network router DMZ The router s DMZ selectively exposes your home network to the Internet By default your home network can access the Internet but entities in the Internet cannot access computers and devices in your home network This can be a problem for certain types of computing and also for using entertainment systems to watch movies play games et...

Page 46: ...security network s protection from outside entities If your home network is exposed to Internet entities you can choose to hide it see page 48 Figure 6 Security Network Router Can Permit Access to Your Home Network from the Internet To permit access to your home network router from the Internet 1 From the Settings app see Configuring the TouchScreen on page 13 tap Advanced Settings Connectivity Ex...

Page 47: ...ch for Devices screen is displayed When an available router is located that is connected to the security network router by an Ethernet cable the Located Devices screen is displayed Note The available routers are listed by MAC address 4 Tap the MAC address of the router that needs to be exposed to the Internet ...

Page 48: ... to your home network router from the Internet See Security Network Router Blocks Access to Your Home Network from the Internet Default on page 46 1 From the Settings app see Configuring the TouchScreen on page 13 tap Advanced Settings Connectivity Hide Personal Router from Internet The Hide Personal Router from Internet screen is displayed 2 Tap Next The Configured Router screen is displayed Touc...

Page 49: ...Security Account Information To view your account information 1 From the Settings app see Configuring the TouchScreen on page 13 tap Advanced Settings Account Information The Validate Account Information screen is displayed 2 Go to the Subscriber Portal to view your account information or contact Customer Care to modify it 3 Tap Return to Menu to return to the Settings menu ...

Page 50: ... system to act in unexpected ways under certain circumstances You cannot add or delete security sensors in your security system but you can control how appear in reports your TouchScreen and the Subscriber Portal You can Have a sensor not monitored when the system is armed see page 50 View your security zone event history see page 52 Change the order that security zones are listed in the TouchScre...

Page 51: ...page 24 The Arm System tab is displayed 3 Tap the Turn Zone Off button for the zone to turn off the zone Tap the Turn Zone On button for the zone to be monitored for alarms The buttons are toggled between Turn Zone On and Turn Zone Off as you tap them Note If some zones are turned off the Security Status header reports this when the system is disarmed ...

Page 52: ...r or not the system is armed or the zone is turned off the security system logs an event To view the Zone Event History 1 Tap the Security app on the Home screen The Arm System tab is displayed 2 Tap the History tab The Zone Event History is displayed TouchScreen User Guide ...

Page 53: ...Managing Devices 53 Table 6 Zone Activity Events Icon Description An Open Closed doorway An Open Closed window Motion detected no motion since last detected motion ...

Page 54: ...items up and down in all lists that display order For example if you tapped To Top in the zone Window that zone would move from the bottom of the list to the top Managing Cameras You can have up to six cameras connected to a TouchScreen at a time For each camera you can Assign a name to it when it is added Enable or disable the camera LED for some brands of cameras Choose the video quality used by...

Page 55: ...hese images To modify the details of a camera 1 From the Settings app see Configuring the TouchScreen on page 13 tap Home Devices The Home Devices menu is displayed 2 Tap Cameras Edit a Camera The Edit a Cameras screen is displayed showing icons of each installed camera 3 Tap the image or label of the camera to select it The details of the selected camera are displayed ...

Page 56: ...accept your changes Tap the Enable LED field to turn the camera LED on or off Tap the Video Quality field to test the upload network speed and determine the best video quality level for the current camera see page 56 5 Tap Next The Cameras screen is displayed again 6 Tap a camera image to modify additional cameras or tap the Home icon to return the main screen To modify the video quality displayed...

Page 57: ... The Adjust Camera Video Quality screen is displayed 3 Tap Run Speed Test to have the TouchScreen upload a file to the system servers and gauge the amount of time it takes to receive an acknowledgement This allows the TouchScreen to recommend video quality level 4 Tap Next to return to the Adjust Camera Video Quality screen ...

Page 58: ...t Wi Fi repeaters IMPORTANT The camera images are accessible to the TouchScreen device the Subscriber Portal and mobile apps The Service Provider does not have access to these images IMPORTANT If you need to update the firmware on any camera before adding it to the security system you must reset the camera to factory defaults before adding it to the OpenHome Converge system This is essential so th...

Page 59: ...e TouchScreen s router with an Ethernet cable and rebooting the camera and then tap Next IMPORTANT The Camera Hardware Setup screen does not apply to Sercomm iCam installations If you are installing an iCam refer to the Sercomm iCamera Installation Guide The Locating Camera screen is displayed The system locates the camera that is connected to the TouchScreen s router with an Ethernet cable and di...

Page 60: ...ter the system finishes the Configuring Camera field is marked Done During the Configuring Camera step the system upgrades the camera firmware if needed This can take up to 15 minutes Figure 9 Camera Configuring Camera Screen 6 Tap Next The Edit New Camera screen is displayed TouchScreen User Guide ...

Page 61: ...to the camera device Yes Video Quality Level of video detail captured by the camera Yes 7 Tap the Camera Name fields to display a keyboard screen and rename the Camera zone to some thing that clearly differentiates it from any other camera Tap Done to accept your changes 8 Tap the Video Quality field to modify the level of video detail captured by the device a Tap High Medium or Low Use a value wi...

Page 62: ... system servers to measure the time until it receives an acknowledgement c Tap Next to return to the Adjust Camera Video Quality screen d Tap the appropriate video quality based on the measured speed and tap Next Figure 11 Camera Adjust Camera Video Quality Screen 9 Tap Next TouchScreen User Guide ...

Page 63: ...structions in the Cam era Wi Fi Connection Test screen including disconnecting the camera from the TouchScreen router and rebooting the camera and tap Locate Camera 11 When the camera has been paired wirelessly to the TouchScreen tap Next The Adjust Camera screen is displayed Figure 13 Camera Adjust Camera Screen 12 Point the camera as needed 13 Tap Next The Add Additional Camera screen is display...

Page 64: ...nal Camera Screen 14 Tap Add Another to add an additional camera Repeat the steps as directed Tap Next to return to the Install Zones and Home Devices screen is displayed with the Cameras marked done TouchScreen User Guide ...

Page 65: ...in the cam era widget produces an error dialog The camera images are halted while the camera is upgraded When the upgrade is finished the images become available The camera image is replaced by an icon In the camera widget on the TouchScreen an upgrade icon is displayed in place of the thumbnail image while a camera is upgraded Adding Key Fobs to the Security System A key fob is a mobile tool that...

Page 66: ...ating Key Fobs screen The TouchScreen searches for key fobs that are available to be added defaulted and in Search mode 3 Default a key fob and place it in Search mode When a key fob is found an icon is displayed for it 4 Press the star button to pair the found key fob The key fob is paired with the TouchScreen TouchScreen User Guide ...

Page 67: ...ed screen notes the number of key fobs found and paired Figure 15 Key Fobs Wireless Key Fobs Located Screen 6 Tap Next The Configure Wireless Key Fobs screen is displayed Figure 16 Key Fobs Configure Wireless Key Fobs Screen 7 Tap each key fob icon to configure the name that is used for it in the TouchScreen and Subscriber Portal The Edit Key fob screen is displayed ...

Page 68: ...ey Fob Label to display a keyboard 9 Enter a name for the key fob Tap Done 10 Tap the arrow to enable or disable the panic button 11 Tap Done to return to the Configure Wireless Key Fobs screen TouchScreen User Guide ...

Page 69: ...gs app tap Home Devices Key Fobs 2 Tap Edit Key Fob to display the key fob settings From this screen you can change the name of the key fob and you can enable or disable the key fob panic button Managing Environmental Devices A maximum of six cameras and 47 security sensors and environmental devices can be used in your system You can manage lights and thermostats from the TouchScreen and Subscribe...

Page 70: ...or turn off a light 1 From the Home Screen tap the Lights app The Lighting screen displays controls for each of your installed lights 2 Tap the light icon to turn the light on or off Tap to turn on the light Tap to turn off the light Note If the lighting device is Energy Management enabled when the light is on the TouchScreen displays a leaf icon and how many watts are being used TouchScreen User ...

Page 71: ...2 Delete lighting devices page 73 Use the following method to Change the name of a lighting device as it appears in reports on the TouchScreen and in the Sub scriber Portal Set the light to be dimmable or not To modify the details of your lights 1 From the Settings app see Configuring the TouchScreen on page 13 tap Home Devices The Home Devices menu is displayed 2 Tap Edit Lights The Configure Lig...

Page 72: ...TouchScreen on page 13 tap Home Devices The Home Devices menu is displayed 2 Tap Lighting Add Lights The Locating Lighting Devices screen is displayed 3 Tap Next 4 Plug the lighting device into a wall socket Secure it with a screw if applicable The lighting devices should be unpaired when they are removed from their packaging When it is installed in the socket the LED flashes three times every fiv...

Page 73: ...layed Deleting a light device cannot be undone Are you sure you want to delete the lighting device label 4 Tap Yes Managing Thermostats You can have up to 4 thermostats connected to a TouchScreen at a time To control your thermostats 1 From the Home Screen tap the Thermostats app In the Thermostat app you can set the mode to Cool Heat or Off 2 Toggle the Hold button to maintain the mode you set an...

Page 74: ...ange of the iControl security router to enable communication between the TouchScreen and other iControl Wi Fi peripheral devices Currently cameras are the only supported Wi Fi devices Use a RF range extender to increase the range of ZigBee sensors lights and other devices Perform the operations in this section to manage Wi Fi repeaters Add a Wi Fi repeater Delete a Wi Fi repeater page 76 TouchScre...

Page 75: ...ignals and is placed too close to the router the repeater could cause the router to stop transmitting signals As a result the customer would need to restart the security router often The optimal distance will differ in each home Some experimentation may be required to determine placement If the customer has a home Wi Fi repeater avoid placing the security repeater nearby if possible Note The secur...

Page 76: ...y disconnect the repeater from the security router and power off the repeater Then determine where the repeater will be placed and power on the repeater To delete a security Wi Fi Repeater When a repeater is deleted any connected devices can communicate with the security router directly if they are within range 1 To delete the repeater from the security system tap Home Devices Wifi Repeater Delete...

Page 77: ...ming There are several options for configuring the TouchScreen s screen brightness Set the default brightness level of the TouchScreen from level 10 the brightest and the default set ting to level 1 the dimmest See page 78 Have the screen dim automatically to a preconfigured setting after a configured period of inactivity see page 78 Have the screen and the TouchScreen LEDs dim completely automati...

Page 78: ...ght Mode see page 79 During this time the buttons on the front of the TouchScreen darken completely The TouchScreen will not enter Night Mode when it is Armed Note The Night Mode brightness setting is not the same as Arm Night Mode as described on page 30 To configure the screen to dim after a period of inactivity Note When a user touches the screen it will brighten to its default brightness level...

Page 79: ...en Screen Configuration The Screen Configuration menu is displayed 2 Tap Screen Nighttime Settings Some backlight controls are provided Table 10 Screen Night Mode Settings Controls Control Description Backlight off at night Yes The screen will dim during the configured time range No The screen will not dim during the configured time period If it is con figured to dim after a period of inactivity t...

Page 80: ...vity before the TouchScreen will start the screensaver The options are in five minute increments The maximum number of minutes is 30 and the least is 5 3 In the Select Screensaver App menu tap the app that will be used as a screensaver Table 11 Commonly Used Screensavers Control Description None The screen never goes to screensaver Security Screen displays the Arm System tab from the Security app ...

Page 81: ...on screen is displayed Red icons for example for door being opened designate the sound played when a zone is faulted Green icons for example for a door being closed designate the sound played when a zone is cleared 2 Tap a field to display a menu of sounds to play when a zone is faulted or cleared 3 Tap Silence to have the TouchScreen never play a tone when the associated security zone is faulted ...

Page 82: ...ouchScreen on page 13 select Touchscreen Clean Screen The Clean Screen is displayed 2 Tap Clean Screen to display the Cleaning screen for 30 seconds You have 30 seconds to clean the TouchScreen without fear of pressing buttons At the end of 30 seconds you can choose to finish or have more time to continue cleaning Viewing Technical Specifications of Your TouchScreen From the Settings menu see Conf...

Page 83: ...ar SIM Card Id Unique identification code used by your TouchScreen s cellular service provider to connect your device to the central monitoring stations when broadband service is unavailable Zigbee Module Firmware The modules installed in the TouchScreen These communicate with sensors and home devices Managing TouchScreen Apps The TouchScreen apps are applications that provide additional functiona...

Page 84: ...om apps to your TouchScreen To install an app to the Touchscreen 1 From the Settings app see Configuring the TouchScreen on page 13 tap Apps Add App A list of apps available to be installed is displayed Tap the Up and Down arrows on the scrollbar to reveal additional apps 2 Tap the app to install and then tap Next The app to be added is displayed including a view of the initial screen of the app 3...

Page 85: ... they were installed To change the order of the apps as they are displayed in the Home screen 1 From the Settings app see Configuring the TouchScreen on page 13 tap Apps Reorder Apps A list of installed apps is displayed 2 Tap the Up and Down arrows on the scrollbar to reveal additional apps 3 Tap Up to move the app higher in the sequence of displayed apps or Down to move it lower If you tap To To...

Page 86: ...ional apps 2 Tap the app to uninstall and then tap Next The app being removed is displayed 3 Tap Next 4 The TouchScreen displays the following confirmation The name app has been removed 5 Tap Next to display the list of installed apps again TouchScreen User Guide ...

Page 87: ...0 volt battery from its packaging and install it in the battery compartment Warning The rechargeable battery that came with your TouchScreen is only available through your service operator If your battery needs to be replaced contact your service operator to arrange for replacement 4 Position the battery and cables inside the battery compartment so the cables lie along the top of the battery 5 Ali...

Page 88: ...88 6 Replace the battery cover and the screw 7 Place the AC power cable into the clamp of the TouchScreen stand 8 Connect the adapter cable to the back of the TouchScreen TouchScreen User Guide ...

Page 89: ...e TouchScreen Slide the stand downward until the pegs lock in place 10 Position the TouchScreen near an un switched wall outlet not controlled by a light switch 11 If the installation plan does not involve the TouchScreen connecting to the customer s network wirelessly then connect an Ethernet cable to the TouchScreen and the iControl dedicated router 12 Insert the AC adapter into the bracket as s...

Page 90: ... 60 Hz 13 Remove the center screw from the wall outlet 14 Plug the TouchScreen s AC adapter into the TOP plug of the wall outlet and replace the center screw through the bracket hole After a few seconds the Installation Welcome screen is displayed on the TouchScreen TouchScreen User Guide ...

Page 91: ...Device Type Batteries TouchScreen Central Controller GSP055771 4 volt Lithium Polymer 4400mAh 16 28WH 1 Door Window Sensor Sensor CR2 3 volt Lithium 1 Motion Detector Sensor CR123A 3 Glass Break Detector CR123A 1 Smoke Heat Detector CR123A 2 Replacing the Battery Warning The rechargeable battery that came with your TouchScreen is only available through your service operator If your battery needs t...

Page 92: ...ulling the base of the connector 3 Unwrap the battery from its packaging and install it in the battery compartment 4 Position the battery and cables inside the bat tery compartment so the cables lie along the top of the battery 5 Align and connect the battery s pins to the bat tery connector so that the wire order is top to bottom BLACK BLACK WHITE RED RED 6 Replace the battery cover and the screw...

Page 93: ...nting the detector in the following locations In a corner On free standing post or pillars In rooms with noisy equipment such as air compressors bells door bell and power tools In bathrooms a slamming toilet seat will easily fault a glass break detector Motion Detectors When placing motion detectors anticipate traffic patterns The lanes of traffic most used by people in your home are also those mo...

Page 94: ...ans Air conditioning vents Glass furniture Obstructions such as curtains plants large furniture doors Note Free roaming pets pose special problems for motion detectors Your installer has been trained to help you configure your installation to address your specific pet needs TouchScreen User Guide ...

Page 95: ...Do not open a door if the handle is hot If there is smoke stay low to the ground and go under the smoke Escape your home before calling the fire department Call the fire department and police from the outside meeting place using your cell phone or call from a neighbor s phone Practice your home evacuation plan Additional Emergency Preparations Do not wait until an emergency occurs to make a plan T...

Page 96: ... Replace all smoke alarms when they are ten years old or sooner if they do not respond properly when tested Additionally we recommend Maintain a 3 foot about 1 meter distance from air supply and return vents DO NOT install smoke detectors in a garage or near furnaces Install at least 6 m 20 ft away from kitchens or other areas where combustion particles are present Install smoke detectors at least...

Page 97: ...curity system Green for three seconds if the system is disarmed Red for three seconds if the system is armed Orange for three seconds if the system is not ready to be armed for example a door is open Arming the System From the key pad you can arm your system in Arm Away mode or Arm Stay Arm Night mode must be performed from the TouchScreen or Subscriber Portal Arm Away Mode Enter a valid keypad co...

Page 98: ...ible panic alarm to the central monitoring station for police assistance The LED flashes red to indicate that the alarm has been sent Additionally contact persons will receive email and SMS notifications if they are configured to do so Mounting the Key Pad To mount a key pad to the wall 1 Use a Phillips screwdriver to remove the faceplate from the front of the key pad Remove the faceplate Behind t...

Page 99: ...ts packaging it is already in factory default mode When you install the battery as described on page 99 it will immediately begin searching for a TouchScreen with which it can pair To reset a key pad that has already been added to a TouchScreen and place it in Search mode delete it from the TouchScreen then press the button In the rare event that you need to reset a key pad to factory default that...

Page 100: ...rity router and the camera that is furthest from the router If the repeater broadcasts stronger signals and is placed too close to the router the repeater could cause the router to stop transmitting signals As a result you would need to restart the security router often The optimal distance will differ in each home Some exper imentation may be required to determine placement If you have a home Wi ...

Page 101: ...ference Tables This section provides tables that list the ranges and default settings for features in your security system The tables are grouped in the following categories System Security settings TouchScreen device settings 104 Advanced system settings 104 ...

Page 102: ... Delay The time allotted for the customer to disarm the system after tripping an Entry Exit security zone Default 30 seconds Range 30 to 240 seconds Entry Delay Progress Annunciation TouchScreen beeps once per second Twice per second during the last 10 seconds This feature is not configurable Disarm Enter a keypad code to disarm the system This feature is not configurable Control Buttons Home butt...

Page 103: ... of times trips to central monitoring no more alarms will be sent to central monitoring for 48 hours or until the security system is disarmed Default 2 trips Range 1 to 6 trips Fire Alarm Verification When enabled central only contacts the authorities when multiple smoke detectors are faulted OR a detector is in an alarm for 60 seconds or more Default Disabled Call Waiting Old fashioned security s...

Page 104: ... off time Default 12 00 A M Backlight on time Default 12 00 A M Screensaver Configuration Minutes Inactive before screensaver becomes active Default 30 minutes Range 5 minutes to 30 minutes in 5 minute increments Sound Configuration Volume control Default 13 loudest Range 0 mute to 13 Table 17 Advanced Settings Range and Defaults Feature Comments Default Expose Personal Router to Internet Whether ...

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