FM PLUS P SERIES IR CAMERA USER MANUAL
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11-1 Camera(s) not showing, camera(s) lagging, or software crashing
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Close and reopen software
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Reconnect power & Ethernet cables
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Ensure that camera has been powered on for at least 15 minutes
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Verify that static IP address is correct:
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Default IPv4 of 192.168.1.110
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Default subnet mask of 255.255.255.0
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Restart computer
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Verify that correct software is installed
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Uninstall & reinstall software, running as administrator
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Verify that firewall is not blocking software
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Try IR Flash STM software. If already using, try a newer or different version.
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For FM Plus cameras on IR Flash STM, ensure firmware update is installed
11-3 Temperature readings are incorrect or facial recognition is suboptimal
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Close and reopen software
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Check that software settings are correct:
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Fixed temperature of 35 °C (95 °F) or 37 °C (98.6 °F), depending on
temperature reference source
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Temperature reference source has crosshair over it
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For FM & FM Plus cameras, ensure that proper calibration or alignment is set
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In Inspection System software:
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Make sure that facial detection is on
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Turn on core body compensation
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Set automatic compensation to environmental temperature
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Remove masks & glasses
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Camera is proper distance from person
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Camera is at proper height
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Temperature reference source in view, perpendicular to camera, but not blocked
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Person is looking directly at camera lens, not at an angle
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Reconnect power to camera, temperature reference source, and restart computer.
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Temperature reference source power switch is on
11. Troubleshooting
