23
11. Troubleshooting guide
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Ice maker does
not operate
Ice maker is unplugged
Plug ice maker in.
Breaker tripped
Reset breaker - if it happens again, call a authorized service
center.
Switch turned to “OFF”
Turn switch to “ICE”.
The ice tank is full.
The ice maker has stopped since the ice detection sensor inside
the tank is activated.
The ice maker will not resume operation immediately after
removing ice - wait for 15~30 minutes.
Ice cubes are
too large
The ambient temperature is too low.
The lower the ambient temperature, the bigger the ice will be
and vice versa.
Ice thickness control does not work.
Contact the customer service center for details on how to control
the thickness of ice.
Ice cubes are
too small
The ambient temperature
is too high.
The lower ambient temperature is, the bigger the ice will be,
and vice versa.
Too little water in the water tank.
Check the water supply.
The water nozzle does not eject
water.
Check the water supply and see if the nozzle is clogged with
foreign object.
Ice thickness control does not work.
Please contact customer service center for controlling thickness
of ice.
Ice is fragmented.
Water is not accurately sprayed
from the nozzle to the center of the
vaporizer cube.
Clean the ice maker - the nozzle may be clogged with foreign
object.
The tank is not
fully filled with
ice cubes.
Check the operation time.
The ice tank will be filled with ice after about 12 hours of
operation.
There is water in the ice tank.
Make sure the drain pipe of the water tank is properly connected
and clean the drain.
Hot air is blown to the tank.
Check the site where the product is installed.
The ice cubes
are white.
Too little water in water tank.
Check the water supply as well as whether water leaks from the
tank.
The ice maker
is operating,
but no ice is made.
Too little water in water tank.
Check the water supply. Check the water supply valve..
Ice cubes are stuck on the vaporizer.
Check the water supply. Check the water supply valve. Check
the hot gas valve.
The water does not get cold.
Check the water supply valve. Contact the customer service
center if the valve is fine.
Water is not sprayed.
Check the water in the water tank. Check if the circulation pump
is working.
Condensing is not done.
The condenser has too much dust. Clean the condenser.
Check the fan motor of the condenser.
The condenser does not work.
The ambient temperature is too high. Check the conditions where
the product is installed or contact the customer service center.
Hot gas leaks.
Contact the customer service center.
Refrigerant needs to be refilled.
Contact the customer service center.
