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Part 2. Support information

This part contains the various support and services the IBM HelpCenter provides.

This part contains the following chapters:

• “Chapter 2. HelpWare support and services” on page 2-1

This chapter contains details on the IBM HelpWare support and services. It
tells you what to do in case you need computer-related assistance or
information.

• “Chapter 3. Express Maintenance” on page 3-1

This chapter contains information about the Express maintenance service
available in some countries.

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Summary of Contents for Types 2193

Page 1: ...Personal Computer Types 2193 2194 and 6345 User Guide...

Page 2: ......

Page 3: ...de to the information herein these changes will be made in later editions IBM may make improvements and or changes in the product s and or program s at any time Request for copies of this publication...

Page 4: ......

Page 5: ...Federal Communications Commission FCC Statement xxvi European Community Directive Conformance Statement xxvii Trademarks xxvii Year 2000 Notice Information xxviii Ergonomics xxxi Part 1 Learning about...

Page 6: ...volume 4 6 Adjusting the headphone volume 4 7 Getting ready to print 4 9 Setting up communications 4 10 Connecting your modem to the telephone network 4 10 Configuring your communications software 4...

Page 7: ...s 6 9 Start Options 6 12 Halt On 6 15 Date and Time 6 16 Advanced Setup 6 16 Power Management Setup 6 17 Clock Generator Configuration 6 19 Set Password 6 19 Using other configuration utilities 6 20 P...

Page 8: ...disk drive 8 12 Installing a drive in Bay 2 8 13 Updating the CMOS settings in Setup 8 15 For adapter cards 8 15 For Drives 8 15 Chapter 9 Adding and replacing system board components 9 1 Identifying...

Page 9: ...ry installed programs and files 10 22 Part 6 Technical reference Appendix A Specification tables A 1 Memory module placement A 1 Memory map A 3 System input output addresses A 4 System interrupts A 6...

Page 10: ...logy C 1 Appendix D Warranty D 1 Warranty statements D 1 IBM Statement of Limited Warranty for United States Puerto Rico and Canada Part 1 General Terms D 2 IBM Statement of Warranty Worldwide except...

Page 11: ...n send license inquiries in writing to the IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A IBM makes no representations whatsoever about any non IBM Web site Wh...

Page 12: ...ution This symbol is used when there is important information that can help you avoid potential injury Danger This symbol is used when there is important information that can help you avoid the risk o...

Page 13: ...to an electrical outlet of the correct voltage If you are unsure about the voltage of the electrical outlet you are using contact your local power company If your computer has cables other than the p...

Page 14: ...tach the other ends of the cables to properly wired commu nication outlets 4 Attach the power cords to the computer and any external devices such as a monitor or printer and then connect the other end...

Page 15: ...ty precautions such as Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uni...

Page 16: ...OM DVD ROM drive in your computer if included with the model you purchased The CD ROM DVD ROM drive is a Class 1 laser product and Class 1 laser products are not considered to be hazardous The design...

Page 17: ...al Commission IEC 825 and CENELEC EN 60 825 for Class 1 laser products When a CD ROM DVD ROM drive is installed note the following Removing the covers of the CD ROM DVD ROM drive could result in expos...

Page 18: ...branchez l ordinateur que sur un socle de prise de courant pr sentant la tension ad quate Ne branchez le cordon d alimentation sur le socle de prise de courant qu apr s avoir connect tout autre cordon...

Page 19: ...et celle de votre mat riel suivez les instructions de la section Disconnecting your computer on page xv avant d ouvrir l unit centrale le cas ch ant Branchement de l ordinateur Pour brancher l ordinat...

Page 20: ...es prises t l phoniques ne doivent pas tre install es dan des endroits humides except si le mod le a t con u cet effet Attention Votre ordinateur est quip de piles au lithium Prenez garde aux risques...

Page 21: ...iles au lithium reportez vous la r glementation en vigueur Consignes de s curit pour l unit de CD ROM et de DVD ROM La pr sente consigne contient les informations de s curit relatives l unit de CD ROM...

Page 22: ...elle est certifi e tre un produit laser de classe 1 conforme aux normes CDI 825 et CENELEC EN 60 825 Lorsqu une unit de CD ROM est install e tenez compte des remarques suivantes Attention Pour viter t...

Page 23: ...s you may connect to your line as determined by the REN you should call your local telephone company to determine the maximum REN for your calling area 3 If the built in modem causes harm to the telep...

Page 24: ...means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repair...

Page 25: ...autoris d sign par le fournisseur La compagnie de t l communications peut demander l utilisateur de d brancher un appareil la suite de r parations ou de modifications effectu es par l utilisateur ou c...

Page 26: ...be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increas...

Page 27: ...relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including...

Page 28: ...d as Year 2000 ready as distributed include but are not limited to the following software products or certain national language versions or service releases of such software products Product Web site...

Page 29: ...vironment Unless your computer hardware software and data are all Year 2000 ready the computer system or software might not be able to differentiate between the year 1900 and the year 2000 which can l...

Page 30: ...t IBM products and services Information regarding non lBM products and services are Republications under the Act based on infomation supplied by other companies about the products and services they of...

Page 31: ...system unit is usually kept on the floor under or beside your desk Be sure to place it in an area that will not block the space you need to put your legs under the work surface Organize your desk to r...

Page 32: ...pen Try to avoid placing the monitor directly in front of a window Use dim room lighting If you need more light on your work you should position the light so it shines on your work surface but not ont...

Page 33: ...at the same level Allow enough space so that you can use your mouse without stretching or leaning over When you use the mouse hold it lightly with all your fingers and click gently Move the mouse with...

Page 34: ...xxxiv IBM Personal Computer User Guide...

Page 35: ...understand how to use this book and where to go if you need additional information This part contains the following chapter Chapter 1 Using this book on page 1 1 This chapter explains how the book is...

Page 36: ......

Page 37: ...come with some of the hardware mentioned in this book you will not be able to use the software functions associated with that hardware How this book is organized This book contains the following parts...

Page 38: ...the software shutdown and suspend features of your computer for more efficient power management It also tells about the monitor standby feature under Windows 98 Chapter 6 BIOS Setup configuration on p...

Page 39: ...tains technical information that you might need if you upgrade your computer s hardware or use a modem It contains the following appendices Appendix A Specification tables on page A 1 This appendix co...

Page 40: ...rent types of online documentation The software that came preinstalled on your computer may include online tutorials and exercises that can help you learn how to use your computer Help is also availab...

Page 41: ...Chapter 2 HelpWare support and services on page 2 1 This chapter contains details on the IBM HelpWare support and services It tells you what to do in case you need computer related assistance or infor...

Page 42: ......

Page 43: ...with services available for purchase Read on to find out when and what methods of support are available at no additional charge and when charges will apply Need quick help There are two ways to get he...

Page 44: ...structions in the Solving hardware and software problems on page 10 7 Just match the description or error code with your question and follow the instructions to solve the problem Online documentation...

Page 45: ...erating system to find system software problems The Product Recovery and Diagnostics disc contains the MS DOS version of the PC Doctor diagnostics program which performs tests directly on the hardware...

Page 46: ...of the electronic support options you can use Internet You can use the Universal Resource Locator URL to contact us on the Internet When you link to the IBM computer support home page you can search...

Page 47: ...me calls and not for others This section contains information about which calls you will be charged for and which calls you will not You will be required to register your computer to receive telephone...

Page 48: ...additional support on page 2 9 Hardware warranty service In some cases the computer that you purchased may not function as warranted If this happens during the period of your warranty the IBM PC HelpC...

Page 49: ...ly saved in C PCDR detailed txt For information on how to use the PC Doctor Diagnostics refer to IBM Diagnostic Programs on page 10 20 3 If you have not already done so you will be required to registe...

Page 50: ...CET Sat Finland 09 2294 3004 8am 8pm CET Mon Fri France 01 6932 4004 9am 9pm CET Mon Fri Germany 069 6654 9004 10am 1pm and 2pm 7pm CET Mon Fri Ireland 01 8159208 9am 9pm GMT Mon Fri Italy 02 4827 700...

Page 51: ...al telephone company will bill you by the minute for each call Persons under age 18 must have permission of a parent or legal guardian prior to placing the call Note All of the following support optio...

Page 52: ...rd The 3 incident pack expires one year from the date of purchase 5 incident pack In Australia and New Zealand the 5 incident pack allows you to purchase a block of problem resolutions at a discount f...

Page 53: ...IWS is an IBM program that is available on selected IBM Commercial Personal Computer products IWS allows customers who travel or need to move products to another country to register the products with...

Page 54: ...2 12 IBM Personal Computer User Guide...

Page 55: ...vicer for repair Some servicers function as drop off points that may send your system to another location for repair The phone number for Express Maintenance is 1 919 517 2800 When you call for Expres...

Page 56: ...3 2 IBM Personal Computer User Guide...

Page 57: ...r computer It also provides information to help you connect your computer to a printer or to other computer systems such as the Internet Chapter 5 Power management features on page 5 1 This chapter de...

Page 58: ......

Page 59: ...tings for optimal comfort and performance You might also connect your computer to a printer or the Internet This chapter contains the following sections to help you make these adjustments and connecti...

Page 60: ...our monitor Follow these guidelines to get the best performance from your monitor Place your monitor away from sources of magnetic interference such as other monitors unshielded speakers and electric...

Page 61: ...esh rate determines how quickly the screen image is drawn on the screen This setting can be changed If you purchased a monitor that does not support DDC you may want to change your monitor s refresh r...

Page 62: ...umbers the more you can see on your screen but the smaller the images on the screen appear The values you can choose for screen area resolution and colors will be limited by Your monitor s maximum hor...

Page 63: ...pixels and set the Palette to 16 colors to prevent the image from scrolling blinking or flashing Read Is anything displayed on the monitor on page 10 4 in the chapter Diagnosing and recovering from p...

Page 64: ...depends on whether you are listening to sound through the speakers or the headphones Adjusting the speaker volume The volume of the speakers is controlled by a software volume control program provided...

Page 65: ...io CD in the CD ROM drive The headphones will not pick up other sounds generated from your computer or any external device connected to the computer such as a MIDI Musical Instrument Digital Interface...

Page 66: ...and any external devices connected to the computer such as a MIDI musical keyboard The headphones will also pick up sound coming from a CD in the CD ROM drive Note When your headphones are plugged in...

Page 67: ...2 Click on Help 3 The Windows Help folder appears 4 Click on the Index tab at the top of the folder 5 In the first box type printer 6 The second box automatically displays a list of tasks related to t...

Page 68: ...em to the telephone network Modems are designed to operate over the public switched telephone network PSTN or PSN This is an analog network commonly used by most households Connect the modem to an ana...

Page 69: ...ar the telephone line and restart the communication If you were sending a fax you must resent the fax If you were dialed into a network communicating with other computers you must redial Configuring y...

Page 70: ...service provider Internet service provider and line charges may apply The IBM Internet Connection Services The IBM Internet Connection Services is IBM s online service that gives you easy access to t...

Page 71: ...2 Select Programs select Accessories and then select Communications 3 Click on the Internet Connection Wizard option The wizard lists the information that you need to collect for your connection and...

Page 72: ...uttons to start any program or file you want For example if you enjoy playing Solitaire you can customize a Rapid Access Button to open the Solitaire program The Help and Standby buttons are permanent...

Page 73: ...on on the front of the system To avoid data loss it is recommended that you use Windows 98 when you shut down the computer The power indicator light is off when the computer is shut down System standb...

Page 74: ...on the Start button on the lower left corner of the Windows 98 screen 2 Click on Shut down to display a confirmation screen with a list of options 3 Select the option Shut down Then click on OK Note...

Page 75: ...to bring the system in standby mode using Windows 98 1 From your Windows 98 desktop click on the Start button 2 Click on the Shutdown option 3 Click on the Stand by option 4 Click on OK Using the pow...

Page 76: ...an four seconds brings the system into Standby mode Any normal IRQ event such as a modem ring in wakes up the system from Standby mode and turns it to the normal on state For more information about Mo...

Page 77: ...gement feature in Windows 98 Follow these steps for power management 1 Double click on the My computer icon 2 Double click on the Control Panel icon 3 Double click on the Power Management icon The pow...

Page 78: ...the My Computer icon to display the My Computer window Double click on the Control Panel icon 3 From the Control Panel window double click on the Display icon to show the Display Properties window 4 S...

Page 79: ...n settings For example if you add or replace hardware inside your system unit you might need to verify or update specific settings For information about working with your system unit s hardware see Pa...

Page 80: ...s however you might need to manually change the configuration information in Setup If you add or remove hardware an online message may ask you to check Setup to verify that automatic detection made th...

Page 81: ...allow you to control how your computer operates For example you can use Setup to Configure hard disk CD ROM or any other IDE drives Select and configure I O devices such as serial parallel USB and vi...

Page 82: ...ed to type in the password after you press the F1 key See Set Password on page 6 19 and Halt On on page 6 15 for information on setting changing and removing the password When the computer is off Foll...

Page 83: ...PgUp keys to move from one menu to another The following table lists specific keys on the keyboard that will help you move through the Setup menus Note The Configuration Setup Utility menu that you s...

Page 84: ...figuration Setup Utility menu Like in the System Information menu the items displayed are not configurable Keys Function Use these arrow keys to highlight an option in a menu Press the Enter key to ch...

Page 85: ...called factory or default settings are stored in the CMOS Setup includes an option Load Default Settings that lets you reload the original configuration at any time If you have made changes in Setup...

Page 86: ...changes press Esc to return to the Configuration Setup Utility menu From this location you can exit Setup and save your changes or exit without saving your changes To exit Setup without saving the cha...

Page 87: ...d LAN Use this setting to enable or disable the local area network LAN function built into the computer Serial Port Setup Use these settings to define the I O port address and interrupt request number...

Page 88: ...g configuration used to attach them to the controller Your system supports two IDE controllers a primary and a secondary so you have the ability to install up to four separate IDE drives PIO means Pro...

Page 89: ...s setting determines the automatic detection of the optimal number of block Read writes per sector that the hard drive could support Video Setup Select this menu item to modify the video settings Init...

Page 90: ...al devices including the hard disk drive diskette drive and CD ROM drive The startup program looks for these devices in a selected sequence The startup sequence on your computer is preset from the fac...

Page 91: ...m boots up with NumLock on Enabled Activates automatically when the system boots up causing a warning mes sage to appear when anything attempts to access the boot sector or hard disk partition table D...

Page 92: ...ic repeat function is enabled If the typematic function is enabled and a key is held down the key will repeat after a brief delay If the typematic function is disabled the key will not repeat when hel...

Page 93: ...r on self test POST will halt when errors are detected Date and Time Use this setting to set the date and time 250 250 msec 500 500 msec 750 750 msec 1000 1000 msec ALL errors System halts in case of...

Page 94: ...whether or not video BIOS will be copied to RAM Video performance improves when Video BIOS Shadow is enabled Power Management Setup The Power Management Setup allows you to configure your system to u...

Page 95: ...ken the computer from a powered down standby state For more information about wake up computer refer to Automatic Power On on page 6 19 LPT Ports Activity When set to Enabled any activity taking place...

Page 96: ...nt state An I O device signals the operating system by causing an IRQ to occur When the operating system is ready to respond to the request it interrupts itself and performs the service Choice Enabled...

Page 97: ...is pressed for four seconds ACPI suspend Type This setting determines the suspend type Clock Generator Configuration The settings in this function allow you to change the clock rate of CPU SDRAM DIMM...

Page 98: ...assword each time you want to enter the Setup utility If you do not type the correct password you cannot enter Setup If you set up a system password you must type this password each time you power on...

Page 99: ...r configuration utilities Windows 98 includes a Device Manager utility to help you view or change the system resources used by the hardware installed in your computer See the section Using the Windows...

Page 100: ...6 22 IBM Personal Computer User Guide...

Page 101: ...pter contains information to help you plan and prepare to add or replace adapter cards drives and system board components in your system unit Chapter 8 Adding and removing adapter cards and drives on...

Page 102: ......

Page 103: ...rt required to make the changes For instance the type of hardware you plan to add or replace determines whether you begin with your computer turned on or off As you prepare to add or replace hardware...

Page 104: ...resource that is already assigned If you install a PCI adapter card the system BIOS automatically detects it assigns an available system resource to it and configures your computer to use the card Fol...

Page 105: ...on Evaluating your new hardware on page 7 2 before you proceed Recording your changes When you add or replace hardware you should record the changes you make The information you need to record as you...

Page 106: ...ps proceed to the next section on how to use the Windows 98 Device Manager to assign system resources to your hardware devices Using the Windows 98 Device Manager Use the Windows 98 Device Manager to...

Page 107: ...urn off the computer and any attached devices that have their own power switches 3 Unplug all power cables from electrical outlets 4 Disconnect all communication cables such as modem or network cables...

Page 108: ...em unit cover and push it backward about 25 mm 1 in 3 Lift the top cover up to remove it completely 4 Touch the bare metal frame of your system unit to dissipate the static electricity from your body...

Page 109: ...use the standard diskette Advanced Technology AT interface Hard disks use an Integrated Drive Electronics IDE AT interface Your computer supports the American National Standards Institute ANSI standar...

Page 110: ...isk In many models this bay holds a factory installed hard disk drive Bay 4 This drive bay can accommodate a 3 5 inch slim drive such as a diskette or tape In many models this bay holds a factory inst...

Page 111: ...em resource conflicts Your new hardware might attempt to use a resource that is already assigned to other hardware Planning your hardware changes on page 7 3 This section contains important informatio...

Page 112: ...ter is equipped with a modem follow these steps to view the interrupt request resources or change the I O addresses and memory range for the installed modem card 1 Right click on the My Computer icon...

Page 113: ...r card and a drive install or replace the drive before you install or replace the adapter card If you also plan to make hardware changes on the system board see Chapter 9 and finish your work with the...

Page 114: ...apter card into the adapter card connector 3 Secure the card with the screw that you removed in step 1 4 If your card has cables connect the cable or cables from the adapter card to the correct connec...

Page 115: ...have to reconnect these cables when you reinstall the card 3 Remove the adapter card screw 4 Firmly hold the adapter card and carefully pull it from the card connector 5 If you are not reinstalling t...

Page 116: ...the following illustration to identify the signal cable connectors on your system board If the machine type of your system is 2194 or 6345 use the following illustration to identify the signal cable c...

Page 117: ...determine which drive is the master and which is the slave The hard disk that came installed in your computer is attached to IDE connector 1 and is set as a master device If your computer came with a...

Page 118: ...e IDE signal cable attached to the secondary IDE connector labelled J5 on the system board if the machine type of your system is 2193 labelled J12 on the system board if the machine type of your syste...

Page 119: ...f your system is 2193 labelled Floppy 1 on the system board if the machine type of your system is 2194 or 6345 with a diskette drive signal cable that has two connectors Remember to reconnect the fact...

Page 120: ...from the back of the diskette drive 2 Pivot the latch that secures the lower drive mounting tray 3 Slide the drive mounting tray toward the rear of the computer and remove it 4 Remove the four screws...

Page 121: ...nnect the power sound and signal cables from the CD ROM 2 Remove the four screws two on each side that hold the CD ROM drive to the chassis 3 Open the door on the front of the computer 4 Slide the CD...

Page 122: ...the CD ROM drive and the diskette drive 2 Pivot the latch that secures the lower drive mounting tray 3 Slide the drive mounting tray toward the rear of the computer and remove it 4 Remove the four sc...

Page 123: ...th the installation kit to mount the drive to the kit hardware If you are installing an IDE drive refer to the instructions provided with the drive to set the jumper on the drive to the slave position...

Page 124: ...screw holes on the drive align with the four holes on the frame Then install the four mounting screws through the frame and into the drive 6 If you are installing a drive that has its own face plate...

Page 125: ...eeded Although rare there are some unique circumstances when you must use Setup to resolve a conflict See Devices and I O Ports on page 6 9 for details For Drives When you install a diskette drive you...

Page 126: ...8 16 IBM Personal Computer User Guide...

Page 127: ...ur hardware changes and put the cover back on your system unit you might need to enter the BIOS Configuration Setup Utility to update the settings The system board varies with the machine type Please...

Page 128: ...e 2193 If you plan to add or replace hardware in your computer you need to know the layout of the system board This figure shows an example of the system board of the machine type 2193 in your compute...

Page 129: ...8 Primary IDE connector J4 Holds signal cables that attach to IDE channel 1 Processor FAN processor and heat sink U5 Secondary IDE connector J5 Holds signal cables that attach to IDE channel 2 Diskett...

Page 130: ...2193 The following figure shows the locations of the jumpers and connectors on the system board The jumpers are preset in the factory Do not change these default jumper settings For a list of connect...

Page 131: ...194 and 6345 If you plan to add or replace hardware in your computer you need to know the layout of the system board This figure shows an example of the system board of the machine type 2194 or 6345 i...

Page 132: ...DE connector J11 Holds signal cables that attach to IDE channel 1 Processor FAN processor and heat sink J1 Secondary IDE connector J12 Holds signal cables that attach to IDE channel 2 Diskette drive c...

Page 133: ...pe 2194 or 6345 The following figure shows the locations of the jumpers and connectors on the system board The jumpers are preset in the factory Do not change these default jumper settings For a list...

Page 134: ...or move jumpers to make the card work properly Plug and Play cards normally require no changes but other cards might Refer to the documentation that came with the new hardware to determine if changes...

Page 135: ...Memory module placement on page A 1 Installing memory modules To install a DIMM 1 Locate the memory retaining clips at both ends of the socket Pivot the memory retaining clips outward 2 Locate the two...

Page 136: ...emory modules To remove a DIMM pivot the retaining clips on both sides of the socket outward to release the DIMM Verifying the system memory To view the system memory settings in Setup select System S...

Page 137: ...ve it 3 Carefully raise the retaining clip and insert the new battery with the symbol facing out 4 Insert a new 3V lithium battery CR2032 into the socket and press it down until the securing clip clic...

Page 138: ...save the change 5 Use the left arrow key to select Yes then press Enter to save the settings in CMOS You can also change the time and date from the Windows 98 desktop 1 Double click on the My Compute...

Page 139: ...ic Input Output System BIOS detects the hardware changes and updates the CMOS settings automatically However if you replace or remove components you might receive a message that asks you to verify if...

Page 140: ...9 14 IBM Personal Computer User Guide...

Page 141: ...features installed in your computer at the factory This part contains the following chapter Diagnosing and recovering from problems on page 10 1 This chapter provides troubleshooting information inclu...

Page 142: ......

Page 143: ...chart on page 10 6 This flow chart will help you diagnose system problems that you may have with your computer Solving hardware and software problems on page 10 7 The tables in this section list some...

Page 144: ...d monitor cables are correctly and securely connected Make sure the system unit and monitor power cords are plugged into electrical outlets The Setup poster shows how the cables and cords should be co...

Page 145: ...th the dynamic random access memory DRAM If you just added hardware and the computer will not start you might have a hardware problem Remove the new hardware and restart the computer to see if the pro...

Page 146: ...s 98 appear on the screen during startup press F8 This opens the Microsoft Windows 98 Startup Menu c Select Choice 3 for Safe Mode and press Enter This starts your computer using the factory configura...

Page 147: ...es are correctly and securely connected to the ports on the back of the system unit The keyboard port has this symbol next to it The mouse port has this symbol next to it b Turn the system unit off an...

Page 148: ...tion Yes No Did the computer pass the test Yes No From Windows run the PC Dr for Windows program Use the Quick Test Diagnostics option See Starting PC Dr for Windows on page 10 20 for details Run the...

Page 149: ...out warning 1 If mouse movement wakes the monitor your monitor was in standby 2 If computer power on light is blinking your system is in Standby mode Press the power on button to take the system out o...

Page 150: ...CD there may be a problem with your diskette or CD ROM drive 5 Make sure the drive power and signal cables are securely attached to the back of the drive For instructions on working in the system unit...

Page 151: ...ect type of diskette 3 Make sure the drive power and signal cables are securely attached to the back of the drive For instructions on working in the system unit see Working with the hardware in the sy...

Page 152: ...k the retainer on the bottom of the mouse by turning it counterclockwise Now turn the mouse right side up and the retainer and the ball will drop out d Using a damp cloth wipe the outside of the mouse...

Page 153: ...unications software 7 Make sure the modem adapter card is installed correctly For instructions on installing adapter cards in the system unit see Adding and removing adapter cards on page 8 4 8 If you...

Page 154: ...lecting a printer driver see Getting ready to print on page 4 9 6 Make sure the paper and the cartridge containing the print material ink ribbon or toner are loaded correctly 7 Turn the printer and sy...

Page 155: ...ly power off when the set time has elapsed 1 Make sure you don t touch the mouse or keyboard and don t start a program that involves using the hard disk such as File Manager or a Windows 98 screen sav...

Page 156: ...vice When the parameter Power Button Override 4 sec under the Setup Power Management menu and the system does not turn off when you press the power button for more than four seconds See Chapter 2 Help...

Page 157: ...line as the modem Your communications software will not be able to send and receive data if it does not have the correct COM and IRQ settings of the modem 3 Make sure the modem is properly initialized...

Page 158: ...he correct terminal emulation mode is used in the software Refer to the information that came with the software You are not able to verify whether the correct terminal emulation mode is being used by...

Page 159: ...e CMOS battery 164 Memory size error 1 Determine if memory has been added or removed since the last boot 201 Memory test fail 1 Determine if the memory modules are properly seated in the DIMM sockets...

Page 160: ...disk drive 6 Check the Diskette Drive 1780 Primary master hard disk fail 1 Load the default settings in Setup 2 Check the IDE drive jumper 3 Check the power to the IDE drive 4 Check the IDE cable con...

Page 161: ...tion 5 Check the IDE drive 8602 PS 2 Mouse error OR no PS 2 mouse present 1 Determine if the mouse is connected properly and is defined correctly in BIOS Setup Table 4 Error codes and messages Continu...

Page 162: ...prevent you from using PC Doctor for Windows When PC Doctor for Windows and other diagnostic methods have not been successful in isolating a problem suspected to be hardware related In most cases you...

Page 163: ...come preinstalled on your IBM computer are located on the Recovery and Diagnostics CD in a folder called INSTALLS If you need to reinstall a device driver refer to the INSTALLS folder on the CD and c...

Page 164: ...and configuration files You will need these backup copies if you ever need to recover your system In some cases the recovery process formats the hard drive erasing all the files there and then instal...

Page 165: ...tom Recovery b Follow the instructions on the screen and read the messages carefully until the recovery completes Warning Full Recovery will format your hard drive If you choose this option all data o...

Page 166: ...10 24 IBM Personal Computer User Guide...

Page 167: ...list of the system board connectors and their corresponding functions Appendix B Modem information on page B 1 This appendix contains descriptive information about modems including AT command set info...

Page 168: ......

Page 169: ...ed DIMM1 Bank 0 and DIMM Bank 1 Refer to the section Identifying system board parts machine type 2193 on page 9 2 for the location of the DIMM sockets Use 168 pin SDRAM PC 133 3 3v DIMMs Table 1 Memor...

Page 170: ...ory module placement Continued DIMM Bank 0 DIMM Bank 1 TOTAL Memory 128M 32M 160M 16M 64M 80M 32M 64M 96M 64M 64M 128M 128M 64M 192M 16M 128M 144M 32M 128M 160M 64M 128M 192M 128M 128M 256M 256M 32M 2...

Page 171: ...000000 09FFFF Main memory 640 768 KB 0A0000 0BFFFF VGA memory 768 816 KB 0C0000 CBFFFF Video BIOS Memory 816 896 KB 0CC000 0DFFFF ISA Card BIOS Buffer Memory 896 960 KB 0E0000 0EFFFF BIOS Extension M...

Page 172: ...ge hexadecimal Function 000 00F DMA controller 1 020 021 Interrupt controller 1 040 043 System timer 060 060 Keyboard controller 8742 061 061 System Speaker 070 071 CMOS RAM Address and Real Time Cloc...

Page 173: ...Primary EIDE 3F8 3FF Serial Asynchronous Port 1 0CF8 Configuration Address Register 0CFC Configuration Data Register 778 77A Parallel Printer Port 1 Table 3 System input output addresses Continued Ad...

Page 174: ...sis might not be available on all models In some cases the device listed uses the IRQ Table 4 System interrupts Interrupt request IRQ Function 0 Timer 1 Keyboard 2 Programmable Interrupt Controller 3...

Page 175: ...DMA DMA allows I O devices to transfer data directly to and from memory You may need to select an available DMA channel if you add an I O device that uses DMA Table 5 DMA channel assignments DMA chan...

Page 176: ...t in serial port supports the following addresses and interrupts Conflicts may arise if you add adapter cards with serial ports or if you change the address settings on your modem if you are using an...

Page 177: ...e type 2193 on page 9 4 for an illustration of the connector locations Table 7 Connector functions Connector Function BAT1 Battery socket J1 ATX Power connector J2 CPU FAN J4 Hard Disk connector Prima...

Page 178: ...ontinued Connector Function J14 Floppy Diskette connector J15 Power Switch J16 Printer COM 1 and VGA connector J17 PS 2 Keyboard and Mouse J18 Power and HDD LED J19 CD Audio in connector J20 Game port...

Page 179: ...45 on page 9 7 for an illustration of the connector locations Table 8 Connector functions Connector Function BAT1 Battery connector Floppy 1 Floppy connector J4 LAN and USB connector J5 PCI Slot 1 J6...

Page 180: ...functions Continued Connector Function J14 CD Audio connector J15 Passive speaker connector J19 COM 1 connector J21 ATX Power connector J22 Front USB Audio Line In Audio Line Out and Volume control KB...

Page 181: ...lephone to the modem if it has two RJ11C jacks The system firmware is already configured to load the modem drivers and software once you have made the connections If your computer does not have a mode...

Page 182: ...V 34 33600 bps V 32bis 14400 bps V 32 9600 bps V 22bis 2400 bps V 22 1200 bps Bell 212A 1200 bps V 23 1200 75 bps V 21 300 bps Bell 103 300 bps V 17 14400 bps FAX V 29 9600 bps FAX V 27ter 4800 bps F...

Page 183: ...Auto Answer feature If you use a modem communications software program it may require your modem to be set for Auto Answer The Auto Answer feature lets your computer answer calls from another computer...

Page 184: ...type on your computer For example in some areas the following dialing sequence disables Call Waiting or 70 complete telephone number The dialing sequence you type on your computer may look like this...

Page 185: ...ram The modem is designed to operate at common DTE speeds ranging from 300 bps to 115 2K bps All commands and data must be issued to the modem using one of the valid DTE speeds Command format All comm...

Page 186: ...D and L last number redial P pulse dial T tone dial W wait for second dial tone V switch to speakerphone mode pause wait for five seconds of silence flash return to command mode after dialing E0 Comm...

Page 187: ...er always off M1 Speaker on until carrier detected M2 Speaker always on O0 Return to data mode O1 Initiate an equalizer retrain and return to data mode P Pulse dial Q0 Result codes enabled Q1 Result c...

Page 188: ...inued Command Function X1 Same as X0 plus all CONNECT responses blind dialing X2 Same as X1 plus dial tone detection X3 Same as X1 plus busy signal detection blind dialing X4 All responses and dial to...

Page 189: ...V 21 300 bps V22 for V 22 1200 bps V22B for V 22bis 1200 2400 bps V23C for V 23 V32 for V 32 4800 9600 bps V32B for V 32bis 7200 12000 14400 bps V34 for V 34 2400 33600 bps K56 for K56flex 28000 5600...

Page 190: ...s on C1 Turn on CD when remote carrier is present D0 DTR signal ignored D1 Modem returns to Command Mode after DTR toggle D2 Modem hangs up and returns to the command mode after DTR toggle F Load fact...

Page 191: ...FC 1 1 Enable XON OFF software flow control DS 0 0 2048 32 Data compression disable DS 3 0 2048 32 V 42bis MNP5 data compression enabled ES 0 0 1 Normal mode speed buffering only ES 4 4 6 MNP mode onl...

Page 192: ...bits per second bps 2 Ring Ringing signal detected 3 No carrier Carrier is lost or not heard 4 Error Error in the command line Invalid command Command line exceeds buffer Invalid character format 6 N...

Page 193: ...umstances may require you to change some defaults To change or read the value of an S register begin the command with the letters AT To read the value of an S register Use the ATSr command r register...

Page 194: ...3 Carriage return character 0 127 ASCII 13 S4 Line feed character 0 127 ASCII 10 S5 Backspace character 0 32 ASCII 8 S6 Dial tone wait time 2 255 seconds 2 S7 Remote carrier wait time 1 255 seconds 50...

Page 195: ...is drawn interlaced Method of producing an image by drawing only alternating lines until the entire image is completed noninterlaced Method of producing an image by drawing each line one after the oth...

Page 196: ...C 2 IBM Personal Computer User Guide...

Page 197: ...y and Part 2 United States Puerto Rico and Canada Z125 4753 05 11 97 Part 1 General Terms on page D 2 Worldwide except Canada Puerto Rico Turkey and United States Z125 5697 01 11 97 Part 1 General Ter...

Page 198: ...Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM s Official Published Specifications The warranty period for a Machine is a specified fixed period commencing on its D...

Page 199: ...E LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD Items not covered by warranty IBM does not warrant uninterrupted or error free operation of a Machine Unless specifie...

Page 200: ...ssume the warranty service status of the removed part Before IBM or your reseller exchanges a Machine or part you agree to remove all features parts options alterations and attachments not under warra...

Page 201: ...claim IBM is liable for no more than 1 damages for bodily injury including death and damage to real property and tangible personal property and 2 the amount of any other actual direct damages up to t...

Page 202: ...of consumers that cannot be waived or limited by contract If you have any questions contact IBM or your reseller The IBM warranty for Machines IBM warrants that each Machine 1 is free from defects in...

Page 203: ...JURISDICTION TO JURISDICTION SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU IN THAT EVENT SUCH...

Page 204: ...ssume the warranty service status of the removed part Before IBM or your reseller exchanges a Machine or part you agree to remove all features parts options alterations and attachments not under warra...

Page 205: ...claim IBM is liable for no more than 1 damages for bodily injury including death and damage to real property and tangible personal property and 2 the amount of any other actual direct damages up to t...

Page 206: ...condition or warranty implied by the Trade Practices Act 1974 IBM s liability is limited to the repair or replacement of the goods or the supply of equivalent goods Where that condition or warranty r...

Page 207: ...Estonia Finland France Germany Greece Iceland Ireland Italy Latvia Lithuania Luxembourg Netherlands Norway Portugal Spain Sweden Switzerland or United Kingdom you may obtain warranty service for that...

Page 208: ...o its Specifications The following paragraphs are added to this Section The minimum warranty period for Machines is six months In case IBM or your reseller are unable to repair an IBM Machine you can...

Page 209: ...for the Machine that is the subject of the claim or which otherwise gives rise to the claim Applicability of suppliers and resellers unchanged The following paragraph is added at the end of this Sect...

Page 210: ...erty solely caused by IBM s negligence 2 the amount of any other actual direct damages or loss up to the greater of Pounds Sterling 150 000 or 125 percent of the charges if recurring the 12 months cha...

Page 211: ...error codes and messages 10 17 F font size 4 4 H hard disk connectors 8 6 hardware changes 7 1 7 3 recording 7 3 hardware problems 10 7 audio CD does not play when inserted 10 8 can t enter password 1...

Page 212: ...ttings 4 3 vertical frequency C 1 Musical Instrument Digital Interface 4 8 O online services CompuServe 2 5 Prodigy 2 5 other publications online documentation 2 4 Setup Poster 1 4 P power management...

Page 213: ...or 2 3 software problems computer doesn t go to standby 10 13 speaker adjusting volume 4 6 system board parts descriptions 9 3 9 6 system interrupts A 6 system resources 7 2 conflicts 7 4 system unit...

Page 214: ...Index I 4...

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