IBM THINKPAD THINKPAD A30 Service And Troubleshooting Manual Download Page 19

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Chapter 2. Solving computer problems

Troubleshooting .

. 10

Diagnosing problems .

. 10

Problems and solutions .

. 11

Error messages .

. 11

Errors without messages .

. 14

A password problem .

. 15

A power switch problem .

. 15

Keyboard problems

. 16

TrackPoint problems .

. 17

Standby or hibernation problems .

. 18

Computer screen problems .

. 21

Battery problems

. 22

Hard disk drive problems .

. 23

Summary of Contents for THINKPAD THINKPAD A30

Page 1: ...ThinkPad A30 Series Service and Troubleshooting Guide...

Page 2: ......

Page 3: ...ThinkPad A30 Series Service and Troubleshooting Guide...

Page 4: ...only No 26 AWG or thicker telephone cable v The fluorescent lamp in the LCD contains mercury Do not put it in trash that is disposed of in landfills Rough handling or dropping the computer can cause t...

Page 5: ...inkPad Find answers to your questions about your computer and view IBM Web sites by pressing the ThinkPad button shown in the previous illustration to open Access ThinkPad your on board computer help...

Page 6: ...elp to open a comprehensive help system offering information such as how to change or upgrade the memory in your computer Visit these IBM Web sites to join an interactive community of ThinkPad users d...

Page 7: ...opics in your help system contain brief video clips that show you how to perform certain tasks such as replacing your battery inserting a PC Card or upgrading your memory Finding information with Acce...

Page 8: ...vi ThinkPad A30 Series Service and Troubleshooting Guide...

Page 9: ...0 Chapter 3 Getting help and service from IBM 31 Getting help and service 32 Getting help on the Web 32 Getting help by fax 33 Calling IBM 33 Appendix A Important safety instructions 37 Modem safety i...

Page 10: ...viii ThinkPad A30 Series Service and Troubleshooting Guide...

Page 11: ...Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 5 Caring for your ThinkPad computer 6 Copyright IBM Corp 2001 1...

Page 12: ...Your ThinkPad at a glance Front view Rear view Your ThinkPad at a glance 2 ThinkPad A30 Series Service and Troubleshooting Guide...

Page 13: ...splay uses TFT technology v Size 14 1 or 15 0 inch depending on the model v Resolution LCD Up to 1600 by 1200 depending on the model External monitor Up to 2048 by 1536 v Brightness control Keyboard v...

Page 14: ...284A v External monitor connector v PC Card slots Type I Type II or Type III PC Card v Headphone jack v Line in jack v Microphone jack v Video in connector on some models v Video out connector v Unive...

Page 15: ...des above 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F v Relative humidity Operating with no diskette in th...

Page 16: ...on from plastic bags v Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13cm 5 in v Avoid subjecting your computer to extreme temperatures below...

Page 17: ...that setting a supervisor password can prevent unauthorized initialization Other important tips v Your computer modem might use only an analog telephone network or public switched telephone network P...

Page 18: ...asionally clean your computer as follows v Use a soft cloth moistened with nonalkaline detergent to wipe the exterior of the computer v Avoid spraying cleaner directly on the display or the keyboard v...

Page 19: ...problem 15 A power switch problem 15 Keyboard problems 16 TrackPoint problems 17 Standby or hibernation problems 18 Computer screen problems 21 Battery problems 22 Hard disk drive problems 23 Other p...

Page 20: ...tor for Windows 4 Choose either the Quick Test or the Standard Test Attention Running the Quick Test set can take 10 minutes or longer Make sure you have time to run the entire test do not interrupt t...

Page 21: ...cted The Security Chip has been attached to or replaced on your computer Open the BIOS Setup Utility using the supervisor password and clear the Security Chip If it does not solve this problem have th...

Page 22: ...he memory with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test...

Page 23: ...ted a supervisor password might have been set Type the supervisor password and press Enter If you still see the same error message have the computer serviced The hard disk password prompt A hard disk...

Page 24: ...rnal monitor problems in Access ThinkPad your on board help system Solution If a power on password is set press any key to display the power on password prompt and then type the correct password and p...

Page 25: ...a screen expansion function you can use the Fn F8 keys to expand the screen image A password problem Problem I forgot my password Solution If you forget your power on password you must take your compu...

Page 26: ...Remove the external numeric keypad or the mouse 3 Turn on the computer and try using the keyboard again If the keyboard problem is resolved carefully reconnect the external numeric keypad external ke...

Page 27: ...then try using the TrackPoint If the TrackPoint works the error might be due to the mouse Make sure that the mouse or pointing device cable is securely connected to the computer If your mouse is inco...

Page 28: ...take action to return from a sleep mode Solution Check if an external monitor was disconnected while the computer was in standby mode Do not disconnect the external monitor while the computer is in st...

Page 29: ...drive every 3 seconds to see if a CD ROM is inserted in the CD ROM drive or DVD ROM drive This prevents your computer from entering standby mode even after a timeout To prevent this from occurring do...

Page 30: ...Management 3 Click the Hibernation tab 4 Click the Enable hibernation button 5 Click the Create Now button For Windows NT Note You must format your hard disk with the FAT format system to use hibernat...

Page 31: ...follows Open the Display Properties window by double clicking the Display icon in the Control Panel For Windows XP 1 Click the Settings tab 2 Check if the color depth and resolution are correctly set...

Page 32: ...turn off your computer then turn it on again Problem Missing discolored or bright dots appear on the screen every time you turn on your computer Solution This is an intrinsic characteristic of the TF...

Page 33: ...y when it is too hot If the battery feels hot remove it from the computer and allow it to cool to room temperature After it cools reinstall it and recharge the battery If it still cannot be charged ha...

Page 34: ...device name Problem The computer does not respond Solution IRQs for the PCI are all set as 11 The computer does not respond because it cannot share the IRQ with other devices Refer to the ThinkPad Co...

Page 35: ...of the screen press F1 If you have set a supervisor password the IBM BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of the supervisor...

Page 36: ...n your computer Quickly press F11 when this message is displayed on the screen Press F11 to invoke the IBM Product Recovery program This message is displayed for only a few seconds Notes a This messag...

Page 37: ...lect System Utilities from the main menu Press Enter 4 Select Create a Recovery Repair diskette Press Enter 5 Follow the on screen instructions 6 When the process is completed label your diskette as t...

Page 38: ...he physical shock v Do not apply pressure to the cover of the drive v Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard...

Page 39: ...einstall the screw Note You can replace the screw with a security screw to prevent the hard disk drive from being removed easily The security screw might not be included in the box with your ThinkPad...

Page 40: ...uter 2 Close the computer display and turn the computer over 3 Slide the battery latch to the unlock position 1 then remove the battery 2 4 Align the front of the spare battery with the front side of...

Page 41: ...Chapter 3 Getting help and service from IBM Getting help and service 32 Getting help on the Web 32 Getting help by fax 33 Calling IBM 33 Copyright IBM Corp 2001 31...

Page 42: ...rectory or you can contact the IBM HelpCenter Some fees might apply Getting help on the Web On the World Wide Web the IBM Web site has up to date information about IBM Personal Computer products and s...

Page 43: ...lem v IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service v Engineering chan...

Page 44: ...m Telephone numbers Note Telephone numbers are subject to change without notice For the latest list of IBM HelpCenter telephone numbers and hours of operation visit the Support Web site at www ibm com...

Page 45: ...ch 020 504 0501 New Zealand English 0800 446 149 Norway Norwegian 23 05 32 40 Peru Spanish 349 0050 Portugal Portuguese 21 791 51 47 Spain Spanish 91 662 4916 Sweden Swedish 08 751 52 27 Switzerland G...

Page 46: ...Getting help and service 36 ThinkPad A30 Series Service and Troubleshooting Guide...

Page 47: ...ion cables is hazardous To avoid shock hazard connect and disconnect cables as shown below when installing moving or opening the covers of this product or attached devices If the 3 pin power cord is p...

Page 48: ...t to water or rain v Do not attempt to disassemble it v Do not short circuit it v Keep it away from children Do not put the battery pack in trash that is disposed of in landfills When disposing of the...

Page 49: ...ations The LCD is made of glass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal fluid gets into your eyes or on your hands immediately wash th...

Page 50: ...requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class I laser products at the date of manufacture In other countries the drive i...

Page 51: ...visible and invisible laser radiation when open Avoid direct eye exposure Do not stare into the beam or view it directly with optical instruments Save these instructions Appendix A Important safety in...

Page 52: ...42 ThinkPad A30 Series Service and Troubleshooting Guide...

Page 53: ...performance of the repair or replacement Machine type 2652 Country or region Warranty period All Parts 1 year labor 1 year Machine type 2653 or 2654 Country or region Warranty period All Parts 3 year...

Page 54: ...ange of a Machine resulting from misuse accident modification unsuitable physical or operating environment improper maintenance by you or failure caused by a product for which IBM is not responsible T...

Page 55: ...Licensed Internal Code updates from an IBM Internet Web site or from other electronic media and following the instructions that IBM provides When warranty service involves the exchange of a Machine or...

Page 56: ...or tort claim except for any liability that cannot be waived or limited by applicable laws IBM is liable for no more than 1 damages for bodily injury including death and damage to real property and ta...

Page 57: ...ty service from IBM in Canada or the United States call 1 800 IBM SERV 426 7378 CANADA Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence...

Page 58: ...have the power to rule on their own competence and on the validity of the Agreement to submit to arbitration The arbitration award shall be final and binding for the parties without appeal and the arb...

Page 59: ...ed between us in good faith and in accordance with the principle of mutual trust NEW ZEALAND The IBM Warranty for Machines The following paragraph is added to this Section The warranties specified in...

Page 60: ...APPLY TO ALL EMEA COUNTRIES The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller Warranty Service If you purchase an IBM Machine in Austria Belgium...

Page 61: ...Niger Senegal Togo and Tunisia this Agreement will be construed and the legal relations between the parties will be determined in accordance with the French laws and all disputes arising out of this A...

Page 62: ...f essential contractual terms in cases of ordinary negligence EGYPT Limitation of Liability The following replaces item 2 in this Section as to any other actual direct damages IBM s liability will be...

Page 63: ...situations involving nonperformance by IBM pursuant to or in any way related to the subject matter of this Statement of Warranty IBM s liability will be limited to the total amount you paid for the Ma...

Page 64: ...e gives rise to the claim The following item is added to this paragraph 3 breach of IBM s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Servic...

Page 65: ...k NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software products that might be packaged with it have been designed when used in accordance with their associated documenta...

Page 66: ...interference by one or more of the following measures v Reorient or relocate the receiving antenna v Increase the separation between the equipment and receiver v Connect the equipment into an outlet...

Page 67: ...mmission FCC and Telephone Company Requirements Part 68 of the FCC Rules 1 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device t...

Page 68: ...ion The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure the equipment is not malfunctioning 7 No customer repairs...

Page 69: ...ns may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utilit...

Page 70: ...teur doit s assurer que tous les fils de mise la terre de la source d nergie lectrique des lignes t l phoniques et des canalisations d eau m talliques s il y en a sont raccord s ensemble Cette pr caut...

Page 71: ...e with Telecom s specifications v There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation v The equipment shall go on hook for...

Page 72: ...nswer mode the equipment shall be set to answer within 3 to 30 seconds of the receipt of ringing This equipment shall not be set up to make automatic calls to the Telecom 111 emergency service For the...

Page 73: ...meet Telecom s impedance requirements Performance limitations may occur when used in conjunction with some parts of the network Telecom will accept no responsibility should difficulties arise in such...

Page 74: ...rmation collected the purpose for its collection how it is to be used and what it disclosed to any other party For the modem with approval number PTC 211 01 050 The grant of a Telepermit for any item...

Page 75: ...ment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next call attempt Automatic calls to different numbers Automatic calls to differe...

Page 76: ...ntries Hereby Ambit declares that this J07M058 and J07M041 00 modems are in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC 66 ThinkPad A30 Series Servi...

Page 77: ...Appendix B Product warranties and notices 67...

Page 78: ...Intel declares that this PBA A30460 006 modem is in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC 68 ThinkPad A30 Series Service and Troubleshooting...

Page 79: ...lares that this 3CN3ACx556 3CN3ACx556B and 3CN3BM1556B modem models are in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC Appendix B Product warranties...

Page 80: ...ations of panels and committees of scientists who continually review and interpret the extensive research literature In some situation or environment the use of Wireless LAN miniPCI Combo Card may be...

Page 81: ...card in your ThinkPad 1 Please visit the IBM site at www ibm com pc support and check the RF power limit allowed for the wireless options or confirm the updated list of RF devices that have been appro...

Page 82: ...hat may cause undesired operation of the device Permis d mission faible puissance Cas des appareils de communications radio CNR 210 Le fonctionnement de ce type d appareil est soumis aux deux conditio...

Page 83: ...Windows and Windows NT are trademarks of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks of Intel Corporation in the United States and or other coun...

Page 84: ...74 ThinkPad A30 Series Service and Troubleshooting Guide...

Page 85: ...ard disk problems 23 upgrading 28 hibernation problems 18 I IBM help iii K keyboard problems 16 O on board help iii P password problems 15 PC Doctor for Windows 10 power switch problems 15 problems tr...

Page 86: ...76 ThinkPad A30 Series Service and Troubleshooting Guide...

Page 87: ......

Page 88: ...Part Number 46P4859 1P P N 46P4859...

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