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IBM THINKPAD R50 series, Service And Troubleshooting Manual

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© Copyright IBM Corp. 2003

43

Summary of Contents for THINKPAD R50 series

Page 1: ...ThinkPad R50 Series Service and Troubleshooting Guide...

Page 2: ......

Page 3: ...ThinkPad R50 Series Service and Troubleshooting Guide...

Page 4: ...ABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information...

Page 5: ...for these alternative methods are on your hard disk which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version The complete backup of all the files and...

Page 6: ...iv ThinkPad R50 Series Service and Troubleshooting Guide...

Page 7: ...correctly press the Access IBM button during the startup sequence of your computer and start the Access IBM Predesktop Area Use this area to run diagnostics restore your backups assuming you have mad...

Page 8: ...video clips that show you how to perform certain tasks such as replacing your battery inserting a PC Card or upgrading your memory Use the controls shown to play pause and rewind the video clip vi Th...

Page 9: ...cing the battery 35 Chapter 3 Getting help and service from IBM 37 Getting help and service 38 Getting help on the Web 38 Calling IBM 38 Getting help around the world 41 Appendix A Important safety in...

Page 10: ...viii ThinkPad R50 Series Service and Troubleshooting Guide...

Page 11: ...Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 5 Caring for your ThinkPad computer 6 Copyright IBM Corp 2003 1...

Page 12: ...Your ThinkPad at a glance Front view Rear view Your ThinkPad at a glance 2 ThinkPad R50 Series Service and Troubleshooting Guide...

Page 13: ...ending on the model External monitor Up to 2048 by 1536 v Brightness control Keyboard v 87 key 88 key or 92 key v UltraNav TrackPoint and touch pad v Fn key function v Access IBM button v Volume contr...

Page 14: ...ss LAN IEEE 802 11a b g feature on some models v Integrated wireless LAN IEEE 802 11b feature on some models v Integrated Bluetooth feature on some models Features 4 ThinkPad R50 Series Service and Tr...

Page 15: ...o 95 F Not operating 5 to 43 C 41 to 110 F At altitudes above 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F...

Page 16: ...on from plastic bags v Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13 cm 5 in v Avoid subjecting your computer to extreme temperatures below...

Page 17: ...tips v Your computer modem might use only an analog telephone network or public switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephon...

Page 18: ...the sponge using a circular motion and taking care not to let any excess liquid drip 5 Wipe the surface to remove the detergent 6 Rinse the sponge with clean running water 7 Wipe the cover with the cl...

Page 19: ...50 50 mixture of isopropyl alcohol and water that does not contain impurities 4 Wring out as much of the liquid as you can 5 Wipe the display again do not let any liquid drip into the computer 6 Be su...

Page 20: ...Caring for your ThinkPad computer 10 ThinkPad R50 Series Service and Troubleshooting Guide...

Page 21: ...problem 19 Keyboard problems 19 UltraNav problems 20 Standby or hibernation problems 21 Computer screen problems 23 Battery problems 24 Hard disk drive problems 25 A startup problem 26 Other problems...

Page 22: ...e of the tests in PC Doctor for Windows If you are preparing to contact IBM for support be sure to print the test log so that you can rapidly provide information to the help technician Troubleshooting...

Page 23: ...turned off because the battery is low Connect the ac adapter to the computer and charge the battery or replace the battery with a fully charged one 0191 System Security Invalid remote change requeste...

Page 24: ...the memory with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test...

Page 25: ...he is disabled Have the computer serviced 02F4 EISA CMOS not writable Have the computer serviced 02F5 DMA test failed Have the computer serviced 02F6 Software NMI failed Have the computer serviced 02F...

Page 26: ...rvisor password is set Type the password and press Enter to use the computer If the power on password is not accepted a supervisor password might have been set Type the supervisor password and press E...

Page 27: ...the machine does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer then turn it on again and listen again If you are using an external monitor refe...

Page 28: ...the screen saver or to resume from standby or hibernation mode v Touch the TrackPoint or the touch pad v Press a key v Press the power switch Problem The DOS full screen looks smaller Solution If you...

Page 29: ...move the ac adapter and the battery Keyboard problems Problem All or some of the keys on the keyboard do not work Solution If the problem occurred immediately after the computer returned from standby...

Page 30: ...nter might drift when you are not using the TrackPoint during normal operation This is a normal characteristic of the TrackPoint and is not a defect Pointer drifting might occur for several seconds un...

Page 31: ...critical low battery error message is displayed and the computer immediately turns off Solution The battery power is getting low Connect the ac adapter to the computer or replace the battery with a f...

Page 32: ...or hibernation mode Solution Check whether any option has been selected that would disable your computer from entering standby or hibernation mode Problem The Fn F12 key combination does not make the...

Page 33: ...hter v If the standby status indicator is on is green press Fn to resume from the standby mode v If the problem persists do the Solution in the problem below Problem The screen is unreadable or distor...

Page 34: ...r bright dots appear on the screen every time you turn on your computer Solution This is an intrinsic characteristic of the TFT technology Your computer s display contains multiple thin film transisto...

Page 35: ...d allow it to cool to room temperature After it cools reinstall it and recharge the battery If it still cannot be charged have it serviced Hard disk drive problems Problem The hard disk drive makes a...

Page 36: ...press the blue Access IBM button The Access IBM Predesktop Area opens to the Utilities page A window such as this will appear 3 After the Access IBM Predesktop Area opens to the Utilities page you can...

Page 37: ...your model and accessories you can set for the Access IBM Predesktop Area Information gathers essential information about your PC that you can provide to call center technicians if necessary Help pro...

Page 38: ...sure that the disk meets the standards for your country Usually a disk that meets the local standards is marked with a CD logo on the label If you use a disc that does not meet these standards we cann...

Page 39: ...ss networking card Solution If the computer display is closed open it and try again Problem If your operating system is Windows 2000 and you are using a USB 1 x device then when your computer returns...

Page 40: ...pears after you enter the password You can start the utility by pressing Enter instead of entering the supervisor password however you cannot change the parameters that are protected by the supervisor...

Page 41: ...BM Rapid Restore Ultra program see Backing up and restoring data in Access IBM your on board help For more information about the Access IBM Predesktop Area see Interrupting the normal startup sequence...

Page 42: ...Put the drive on a material such as soft cloth that absorbs the physical shock v Do not apply pressure to the cover of the drive v Do not touch the connector The drive is very sensitive Incorrect han...

Page 43: ...from the hard disk drive 7 Attach the cover to a new hard disk drive 8 Insert the hard disk drive and its cover into the hard disk drive bay then firmly install them 9 Close the computer display and...

Page 44: ...11 Turn the computer over again Connect the ac adapter and the cables to the computer Upgrading the hard disk drive 34 ThinkPad R50 Series Service and Troubleshooting Guide...

Page 45: ...e using a PC Card the computer might not be able to enter hibernation mode If this happens turn off the computer 2 Close the computer display and turn the computer over 3 Slide and hold the battery la...

Page 46: ...e the battery latch to the locked position 6 Turn the computer over again Connect the ac adapter and the cables to the computer Replacing the battery 36 ThinkPad R50 Series Service and Troubleshooting...

Page 47: ...Chapter 3 Getting help and service from IBM Getting help and service 38 Getting help on the Web 38 Calling IBM 38 Getting help around the world 41 Copyright IBM Corp 2003 37...

Page 48: ...ts and support The address for the IBM Personal Computing home page is www ibm com pc IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www ibm com pc suppo...

Page 49: ...ntenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM warranty terms Be sure to retain your proof of purchase to obtain warranty service If possible be nea...

Page 50: ...83 3344 Chile Spanish 800 224 488 China Mandarin 800 810 1818 China Hong Kong S A R Cantonese English Putonghua Home PC 852 2825 7799 Commercial PC 852 8205 0333 Colombia Spanish 980 912 3021 Denmark...

Page 51: ...m English Vietnamese Ho Chi Minh 84 8 829 5160 Hanoi 84 4 843 6675 Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold a...

Page 52: ...BM computers are identified by their four digit machine types For more information about International Warranty Service see Service Announcement 601 034 at www ibm com Click Support downloads click An...

Page 53: ...Copyright IBM Corp 2003 43...

Page 54: ...v v 44 ThinkPad R50 Series Service and Troubleshooting Guide...

Page 55: ...30 50 45...

Page 56: ...v IBM v v v v v 1 2 100 C 212 F 3 CDC Mini PCI CDC Mini PCI 46 ThinkPad R50 Series Service and Troubleshooting Guide...

Page 57: ...CDC Mini PCI LCD 15 modem v v v v v v v 26 AWG 47...

Page 58: ...er laser 1 CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 KLASS 1 LASER APPARAT 21 DHHS 21 CFR J laser 1 IEC825 EN60825 laser 1 laser 1 laser laser 1 laser 3 48...

Page 59: ...PC PC laser 49...

Page 60: ...50 ThinkPad R50 Series Service and Troubleshooting Guide...

Page 61: ...d by Bluetooth Daughter Card v Generic Access v Service Discovery v Serial Port v Dial up Networking v FAX v LAN Access using PPP v Personal Area Network v Generic Object Exchange v Generic Object Pus...

Page 62: ...the property of the installed wireless card by referring to the extended channel mode enablement instruction For systems with 802 11b wireless function supporting Extended Channel Mode This device ma...

Page 63: ...check your Access Point to know which channel is used And if the 802 11b channel is 12 or greater you will need to enable Extended Channel Mode with next steps 1 Start Windows 2000 XP Logon with admin...

Page 64: ...54 ThinkPad R50 Series Service and Troubleshooting Guide...

Page 65: ...e either on site or at an IBM service center as determined by IBM v Engineering Change management Occasionally there might be changes that are required after a product has been shipped from IBM In tho...

Page 66: ...e problem refer to the information for the operating system or application program Calling for service Please have the following information ready v Machine type model and serial number v Description...

Page 67: ...eller informs you otherwise Many features conversions or upgrades involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of th...

Page 68: ...anty Information You are responsible for downloading and installing designated Machine Code microcode basic input output system code called BIOS utility programs device drivers and diagnostics deliver...

Page 69: ...ed from the Machine to the extent technically possible b allow IBM your reseller or an IBM supplier to process on your behalf any remaining Personal Data as IBM or your reseller considers necessary to...

Page 70: ...AVINGS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU SOME STATES OR JURISDICTIO...

Page 71: ...tangible personal property caused by IBM s negligence and Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws in the Province of Onta...

Page 72: ...oceedings Vacancies in the post of chairman shall be filled by the president of the SIAC Other vacancies shall be filled by the respective nominating party Proceedings shall continue from the stage th...

Page 73: ...curred If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its the first appointed arbitrator shall be the sole arbitrator pro...

Page 74: ...f arbitrators shall be three with each side to the dispute being entitled to appoint one arbitrator The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chair...

Page 75: ...m an IBM reseller approved by IBM to perform warranty service on that Machine in that country Warranty service in Africa is available within 50 kilometers of an IBM approved service provider You are r...

Page 76: ...y of the country of your registered office and or commercial site location only are competent 4 in France Algeria Benin Burkina Faso Cameroon Cape Verde Central African Republic Chad Comoros Congo Rep...

Page 77: ...re the parties expressly waive the application of paragraph 595 1 figure 7 of the Code IBM may however institute proceedings in a competent court in the country of installation In Estonia Latvia and L...

Page 78: ...MAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES 3 LOST PROFITS EVEN IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES OR 4 LOSS OF BUSINESS REVENUE GOODWILL OR ANTICIPA...

Page 79: ...second paragraph does not apply What IBM Will Do to Correct Problems The following is added to this section During the warranty period transportation for delivery of the failing Machine to IBM will b...

Page 80: ...BM with fraud or gross negligence and for express warranty The following sentence is added to the end of item 2 IBM s liability under this item is limited to the violation of essential contractual ter...

Page 81: ...Not Liable Save with respect to any liability referred to in item 1 above under no circumstances is IBM its suppliers or resellers liable for any of the following even if IBM or they were informed of...

Page 82: ...lt will not in any event except as provided in items 1 and 2 above exceed the greater of 1 Pounds Sterling 75 000 or 2 125 of the total purchase price payable or the charges for the Machine directly r...

Page 83: ...n one type of warranty service is listed IBM will determine which type of warranty service is appropriate for the repair Types of Warranty Service If required IBM provides repair or exchange service d...

Page 84: ...are responsible for its installation and verification This type of service is called ThinkPad EasyServ or EasyServ in some countries 4 Customer Carry In or Mail In Service You will deliver or mail as...

Page 85: ...ngapore 65 1 800 840 9911 Columbia 980 912 3021 Spain 91 662 4216 Denmark 45 20 82 00 Sweden 08 477 4420 Ecuador 1 800 426911 option 4 Switzerland 058 333 0900 Finland 09 459 69 60 Taiwan 886 2 2725 9...

Page 86: ...thorized Service Center Should no Authorized Service Center exist in your city location or within 50 miles of your city or location the guarantee includes any reasonable delivery charges related to th...

Page 87: ...can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software product...

Page 88: ...or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures v Reorient or rel...

Page 89: ...his product satisfies the Class B limits of EN 55022 Product notice requirements The following notice applies to machines equipped with both a DVD and a TV out function Environmental notices for Japan...

Page 90: ...ed on the system board of your ThinkPad computer to back up the main battery If you want to replace it with a new one contact your place of purchase or ask for a repair service provided by IBM If you...

Page 91: ...Windows and Windows NT are trademarks of Microsoft Corporation in the United States and or other countries Intel Pentium and Intel SpeedStep are trademarks of Intel Corporation in the United States a...

Page 92: ...82 ThinkPad R50 Series Service and Troubleshooting Guide...

Page 93: ...Appendix D Notices 83...

Page 94: ...S OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE U S Government Users Restricted Rights Use duplication or disclosure restricted by...

Page 95: ...Appendix D Notices 85...

Page 96: ...NTIE DE QUALITE ET D ADEQUATION A UN USAGE PARTICULIER U S Government Users Restricted Rights Utilisation duplication ou divulgation limit es par le Contract Schedule ADP GSA avec IBM Corporation Lotu...

Page 97: ...ebut is Lotus FastSite the suite s new document publishing tool for the Web Organizer time and contact manager Lotus Organizer is the award winning personal and group scheduler with more than 20 milli...

Page 98: ...d easy You created the content now you can easily format it for publishing to the Internet or your company s intranet Year 2000 Ready Be ready for the new millennium SmartSuite applications are consis...

Page 99: ...ent The Proof of Purchase for the IBM Personal Computer boxed with this Lotus SmartSuite Millennium brochure should be retained to support your entitlement Program Service Only 30 day up and running s...

Page 100: ...omes with your IBM PC for details of where to call for this free introductory telephone support Lotus Warranty Support Lotus Warranty support is not included with this offer Lotus on the Web The Lotus...

Page 101: ...Appendix D Notices 91...

Page 102: ...92 ThinkPad R50 Series Service and Troubleshooting Guide...

Page 103: ...Appendix D Notices 93...

Page 104: ...94 ThinkPad R50 Series Service and Troubleshooting Guide...

Page 105: ...7 PC Doctor for Windows 12 power switch problems 19 problems battery 24 computer screen 23 diagnosing 12 hard disk 25 hibernation 21 keyboard 19 password 18 power management 21 power switch 19 standby...

Page 106: ...96 ThinkPad R50 Series Service and Troubleshooting Guide...

Page 107: ......

Page 108: ...Part Number 13N6087 1P P N 13N6087...

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