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IBM ThinkPad 600, Software Manual

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IBM ThinkPad 600 Software Manual Download Page 16

Solving Computer Problems

 Troubleshooting Guide

The following chart shows how to find or solve a problem.

If a beep sounds, if a message appears, or if a function-related
problem occurs:

1

Find your symptom in the table and try solving the problem.

 “Troubleshooting Charts” on page 13

  —Or—
ThinkPad 600 User's Reference

2

If you can't solve the problem, run the test and make sure the
hardware and the device drivers are OK.

 “Testing Your Computer” section of the 

ThinkPad 600

User's Reference

3

Note the error code and have the computer serviced.

 “Getting Service” section of the 

ThinkPad 600 User's

Reference.

If you accidentally lose or damage software in your computer:

Recover it by using the Recovery CD or the Diskette Factory.

 “Recovering Lost or Damaged Software” section of the

ThinkPad 600 User's Reference.

12

IBM ThinkPad 600 Guide for Windows 98 

 

Summary of Contents for ThinkPad 600

Page 1: ...ions to the information in the ThinkPad 600 User s Reference For complete information about your ThinkPad 600 computer read the ThinkPad 600 User s Reference P N 05L2160 with this book Part Number 27L2876 ThinkPad 600 Guide for Windows 98 ...

Page 2: ... EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimers of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information...

Page 3: ...lems 15 PC Card Problems 15 A Printer Problem 16 External Monitor Problems 16 Docking Station Problems 19 Other Option Problems 20 Software Problems 21 Other Problems 21 Chapter 3 Reinstalling the Software for Windows 98 23 Reinstalling Microsoft Windows 98 24 Reinstalling the ThinkPad Configuration Program for Windows 98 25 Reinstalling the Display Driver for Windows 98 25 Reinstalling the Audio ...

Page 4: ...iv IBM ThinkPad 600 Guide for Windows 98 ...

Page 5: ...on Program Some features of the ThinkPad Configuration program are updated For information about the ThinkPad Configuration program read this book rather than the ThinkPad 600 User s Reference The ThinkPad Configuration program allows you to set up and customize to your needs the computer s built in devices For example you can enable or disable a port switch between your computer s LCD and an exte...

Page 6: ...ustomized mode 2 The Display Device buttons Click on one of these buttons to set the display output type to the LCD the external monitor or both 3 The Help button displays online help 4 The View Angle buttons Click on the front view or rear view with or without the port replicator buttons to display the hardware feature locations 5 The Device buttons Click on the button of your choice from the win...

Page 7: ...lude the PC Card support software CardWizard so references to it in the ThinkPad 600 User s Reference do not apply to your computer If you want to put your computer into suspend mode first stop the PC Card in the PC Card PCMCIA Properties window as follows 1 Click on Start move the cursor to Settings and click on Control Panel 2 Double click on PC Card PCMCIA 3 From the list select the card you ar...

Page 8: ...Action button You can set the alarm action in the next window Even if you don t set the low battery alarm the charge indicator will let you know that the battery is low and then the ThinkPad will automatically enter the power saving mode This default low battery behavior is independent of the operating system so the computer might behave differently from your setting if you set the low battery ala...

Page 9: ... the following chart and take the specified action Questions Page How can I stop the screen from blanking 6 How can I set the infrared port 6 How can I set the serial port 7 How can I switch the TrackPoint and mouse 8 How can I set the display resolution 9 How can I set the external monitor 10 How can I maximize the battery life 10 How can I install the device drivers 11 How can I use the Recovery...

Page 10: ...d Configuration My screen keeps blanking when I do not want it to How can I stop this You can disable any system timers such as the LCD turnoff timer or the system standby timer with the ThinkPad Configuration program 1 Start the ThinkPad Configuration program 2 Click on the Power Management button and then click on the Power Schemes tab You can disable the system timers by selecting Never rather ...

Page 11: ...on software if the other device appears to be working properly How can I use my serial port as a communication port If the serial port is disabled you must enable it before you can use it again To enable your serial port 1 Save your work and any program you are using 2 Start the ThinkPad Configuration program 3 Click on the Serial Port button 4 Click on Enable A Warning might appear that the hardw...

Page 12: ...uto Disable setting that disables it when you power on or restart the computer with an external mouse attached When you want to enable the TrackPoint remove the external mouse and then restart the computer If you check your serial port and it is already enabled you can use it immediately without changing any settings You can disable your computer s infrared port to free resources for another commu...

Page 13: ...l monitor or both with the Display Device buttons of the ThinkPad Configuration program or by pressing Fn F7 You can set up the external monitor as follows 1 Double click on My Computer Control Panel and then Display The Display Properties window appears 2 Click on the Settings tab 3 Click on the Advanced button 4 Click on the Monitor tab 5 Click on the Change button The Update Device Driver Wizar...

Page 14: ...ard window appears 7 Select the monitor type that you have attached and then click on OK 8 Click on Close How can I maximize battery life To maximize battery life Use the battery until the charge is completely depleted until the battery and power LEDs flash in unison Recharge the battery completely before use the battery is fully charged when the AC Adapter is plugged in and the battery LED is gre...

Page 15: ...e Factory section in Chapter 4 of the ThinkPad 600 User s Reference How to install the software Chapter 3 of this book How can I use the Recovery CD to reload my factory installed ThinkPad operating system and applications See the Using the Recovery CD section in Chapter 4 of the ThinkPad 600 User s Reference Even though the ThinkPad 600 User s Reference describes procedures applicable to Windows ...

Page 16: ...u can t solve the problem run the test and make sure the hardware and the device drivers are OK Testing Your Computer section of the ThinkPad 600 User s Reference 3 Note the error code and have the computer serviced Getting Service section of the ThinkPad 600 User s Reference If you accidentally lose or damage software in your computer Recover it by using the Recovery CD or the Diskette Factory Re...

Page 17: ...Page 14 LCD problems Page 15 An indicator problem ThinkPad 600 User s Reference Battery problems ThinkPad 600 User s Reference CD ROM drive problems ThinkPad 600 User s Reference Infrared communication problems ThinkPad 600 User s Reference Audio and telephony problem ThinkPad 600 User s Reference An universal serial bus USB problem ThinkPad 600 User s Reference Modem problems ThinkPad 600 User s ...

Page 18: ...eplace the battery pack with a fully charged one and then press Fn Connect the AC Adapter to the computer and then press Fn The LCD is blank after resuming Check whether an external monitor was connected before the computer entered suspend mode Do not disconnect the external monitor while the computer is in suspend mode or hibernation mode If no external monitor is attached when the computer resum...

Page 19: ... then power it on again Missing discolored or bright dots appear on the screen every time you power on your computer This is not a problem It is an intrinsic characteristic of the TFT technology Your computer display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time PC Card Problems Problem Action The PC Card is ...

Page 20: ...Click on OK The printer is turned on and ready to print The printer signal cable is connected to the correct connector of your computer If these items are correct and the printer still does not work run the tests described in the printer manual If the tests show that the printer is OK have the computer serviced External Monitor Problems Problem Action The external monitor is blank Do the following...

Page 21: ...display type is selected 1 Start the ThinkPad Configuration program 2 Click on LCD 3 Click on Properties 4 Click on the Settings tab 5 Click on the Advanced button 6 Click on the Monitor tab Make sure the setting in the next window is correct If it is not correct continue the following steps 7 Click on the Change button 8 Follow the instructions on the screen by selecting Display a list of all he ...

Page 22: ...D 3 Click on Properties 4 Click on the Settings tab 5 Click on the Monitor tab Make sure you choose the correct monitor 6 Click on OK to close the window Select an appreciate refresh rate by doing the following 7 Click on the Adapter tab 8 Select the refresh rate for your monitor If you are not sure select Optimal 9 Click on OK to close the window If the settings are correct run the tests describe...

Page 23: ...Pad Configuration program 2 Click on MIDI Joystick Port 3 Confirm that the MIDI connector is enabled If not click on Enable then click on OK 4 Close the ThinkPad Configuration program and restart the computer Note When you restart the computer the installation of a MIDI device driver might be required Follow the instructions on the screen and install the device driver for your computer s operating...

Page 24: ... have the computer and option serviced An IBM option that used to work no longer works Make sure that The option is securely connected to your computer The option passes its own test If the option came with its own test instructions use those instructions to test the option If these items are correct and the test program did not find the problem have the computer and option serviced The serial con...

Page 25: ...e or Action CD ROM cannot be read Make sure that the CD ROM is correctly placed in the tray Fit your CD ROM on the center pivot Firmly pressed the CD ROM down until you hear it click into place The computer locks or does not accept any input Your computer might lock when it enters suspend mode during a communication operation You should disable the suspend timer when you are working on the network...

Page 26: ...ance drops when the computer gets hot during use The processor speed might decrease under the following conditions Use in a hot environment Intensive processing that requires high power consumption This is not a defect 22 IBM ThinkPad 600 Guide for Windows 98 ...

Page 27: ...restoring the original preloaded image Refer to the ThinkPad 600 User s Reference for details of how to use the Recovery CD Overall Procedure of Using Windows 98 Package 1 Have the Windows 98 installation package in hand 2 Back up your software and personal data files on the hard disk 3 Create the Windows 98 Startup Disk from the preloaded Windows 98 as follows a Double click on Add Remove Program...

Page 28: ...er ThinkPad Modem for Windows 95 98 Note For some device drivers Windows 95 drivers are available for Windows 98 Reinstalling Microsoft Windows 98 If you are reinstalling Windows 98 on a drive other than the C drive more than 25 MB is required on the C drive 1 Insert the Windows 98 CD into the CD ROM drive 2 In the CD serch for and run SETUP EXE Enter the following src_cd tgt_dir SETUP EXE where s...

Page 29: ...nstalled The ThinkPad Configuration program installer does not support the use of a long name for the directory in which the program is installed To reinstall the ThinkPad Configuration program for Windows 98 1 Start Windows 98 2 Insert the Utility Diskette for Windows 95 into the diskette drive 3 Click on Start 4 Click on Run 5 Type A SETUP and click on OK Follow the instructions on the screen Af...

Page 30: ...tte drive and click on Next 12 When a message appears saying that Windows has found NeoMagic MagicGraph 128XD click on the Next button 13 Click on the Finish button 14 Remove the Video Features Diskette NM2160 for Windows 95 98 from the diskette drive and click on Yes to reboot the computer 15 Click on Start 16 Move the cursor to Settings and then click on Control Panel 17 Double click on Display ...

Page 31: ...sert the Audio Features Diskette for Windows 95 98 into the diskette drive Follow the instructions on the screen Note The MIDI connector is available if your computer is attached to a docking station option The MIDI connector is disabled as a default so you need to enable it with the ThinkPad Configuration program Reinstalling the IBM TrackPoint Driver for Windows 98 The TrackPoint Driver Diskette...

Page 32: ...is A and click on OK 16 Click on PS 2 TrackPoint in the list 17 Click on Next 18 Click on Next 19 Click on Finish in the Update Device Driver Wizard window 20 Remove the TrackPoint Driver Diskette for Win95 NT from the diskette drive and restart your computer to make the new settings are effective Reinstalling the ThinkPad Modem Driver for Windows 98 The modem function of your computer is supporte...

Page 33: ...structions on the screen The ThinkPad Modem installation window appears and prompts you to enter the destination directory for the software If the default directory is OK press Enter Otherwise type a directory name and press Enter Follow the instructions on the screen Note You need to set the dialing properties when using the ThinkPad Modem functions Click on Control Panel Modems and then the Dial...

Page 34: ...Reinstalling the Software for Windows 98 30 IBM ThinkPad 600 Guide for Windows 98 ...

Page 35: ...nal Business Machine Corporation 1998 Printed in the United States of America Reference in this publication to IBM products or service do not imply that IBM intends to make them available outside the United States 27L2876 ...

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