Getting Service
Chapter 8. Solving Computer Problems
8-11
Recording your Computer Problem
Use this sheet for your problem reporting.
•
Computer
information:
Machine type: __________
Serial number: __________
Date of purchase: __/__/__
•
A kind of problem:
Continuous problem
Intermittent problem
•
Error
code:
_______________________________________
•
Operating systems and their version if available:
DOS Version _____
Windows 3.1
Windows 95
•
Used application programs at the time of the problem:
_______________________________________
_______________________________________
•
Problem symptom:
Describe the problem more specifically.
_______________________________________
_______________________________________
_______________________________________
_______________________________________
Reproducibility:
Yes
No
Describe how to reproduce it:
_______________________________________
_______________________________________
