No:
Perform the verification procedures in the Service functions topics to verify that the problem
is corrected. Resources that usually vary on automatically during an IPL, or that were previously
varied on manually, might need to be varied on again after the verification procedures are
complete. Return the system to the customer and have the customer verify the system date and
time.
This ends the procedure.
Verifying the repair in Linux
You can use this procedure to verify that a repair is complete by using the Linux operating system.
1.
Run stand-alone diagnostics from either a CD or from a Network Installation Management (NIM)
server. See Running the stand-alone diagnostics from CD-ROM.
Did you encounter any problems?
No
Reboot the operating system and continue with the close of call procedure.
Yes
If the original problem still exists, replace the field-replaceable unit (FRU) or perform the isolation procedure
that is next in the FRU list. If you have reached the end of the FRU list, contact your next level of support.
If a new problem has occurs go to Beginning problem analysis and repair the new problem.
Verifying the repair from the management console
Perform these procedures to close problem numbers, clear hardware messages, and prepare the server to
return to the customer by using the management console.
Follow this checklist before performing the procedures:
v
You return the server to the state that the customer normally uses, such as IPL type, IPL mode, and the
way the system is configured or partitioned.
Attention:
Before returning the system to the customer, remove the system from service mode. If the
system is left in service mode, it automatically places a call for service every 2 hours.
v
While you were performing the problem analysis on the original serviceable event, other
serviceable-event numbers might have been opened. Close all serviceable events that were opened as a
result of your service activity.
v
Server verification has been performed and there are no problems that require additional service
actions.
v
If the repair was done by using the HMC online repair procedures, ensure that the original serviceable
event is now closed.
1.
Is a management console used to manage the server that you are servicing?
v
Yes:
Continue with the next step.
v
No:
Return to the “Verifying a repair” on page 177.
This ends the procedure.
2.
Are you closing a service event that was a repair on the management console personal computer?
v
Yes:
Continue with the next step.
v
No:
Go to step 4.
3.
Power on the management console. Did the power-on process complete without errors?
v
Yes:
Ensure that the management console can be used to perform server management tasks, and return the
management console to normal operations. Go to “Closing a service call” on page 184.
This ends the procedure.
v
No
: Go to the
HMC isolation procedures
.
This ends the procedure.
4.
Log into the management console as the service representative. If invalid user or invalid password is
displayed, get the correct login information from the system administer.
Common procedures for installable features
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