IBM p5 590, System Handbook

Page: 259 / 316

Chapter 8. Hardware Management Console overview
237
Figure 8-36 Store data
8.8 Service Agent and Service Focal Point
Remote support enables connectivity to IBM from the HMC. The Service Agent
must to be enabled to allow the HMC to connect to IBM to transmit the inventory
of the managed system to IBM. Enabling remote support also allows for the
reporting of problems to IBM via the HMC. Remote support must be enabled if
IBM needs to connect to the HMC for remote servicing. This remote servicing is
always initiated from the managed system end rather than the IBM end for
security reasons. The options available for remote support are as follows:
򐂰 Client information
Used to enter the client contact information such as address, phone numbers,
contact person.
򐂰 Outbound connectivity settings
The information required to make a connection to IBM form the HMC for
problem reporting and Service Agent inventory transmissions.
򐂰 Inbound connectivity settings
The information needed for IBM to connect to the HMC for remote service.
򐂰 E-mail settings.
This option is used to set a notification by e-mail when the HMC reports a
problem to IBM. The user defines what e-mail address will receive the
notification.
򐂰 Remote support requests
򐂰 Remote connections