IBM J15, Manual

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How to get information, help, and technical assistance
If you need help, service, technical assistance, or want more information about IBM products, you can
find a wide variety of sources available from IBM to assist you.
In the IBM Spectrum Virtualize for Public Cloud solution, the cloud provider is responsible for providing
the infrastructure, network components and storage, as well as support and assistance for this part of the
solution. The cloud user or any involved third party is responsible for deploying and configuring the
solution from the network layer up to the OS and the software installed. IBM Systems support is
responsible for providing support and assistance with the IBM Spectrum Virtualize for Public Cloud
application.
Information
IBM maintains pages on the web where you can get information about IBM products and fee services,
product implementation and usage assistance, break and fix service support, and the latest technical
information. For more information, refer to this table.
Table 1. IBM websites for help, services, and information
Website
Address
IBM home page http://www.ibm.com
Directory of worldwide contacts http://www.ibm.com/planetwide
Support for products www.ibm.com/support
Support for IBM Cloud
®
https://www.ibm.com/cloud/support
Note: Available services, telephone numbers, and web links are subject to change without notice.
Help and service
Before you call for support, be sure to have your IBM Customer Number available. If you are in the US or
Canada, you can call 1 (800) IBM SERV for help and service. From other parts of the world, see http://
www.ibm.com/planetwide for the number that you can call.
Before you call for support, be sure to have your IBM Customer Number, component ID , and your country
code available. If you are in the US or Canada, you can call 1 (800) IBM SERV for help and service. From
other parts of the world, see http://www.ibm.com/planetwide for the number that you can call.
When you call from the US or Canada, choose the storage option. The agent decides where to route your
call, to either storage software or storage hardware, depending on the nature of your problem.
If you call from somewhere other than the US or Canada, you must choose the software option when you
call for assistance. When you call IBM to service the product, IBM provides support only for issues with
the IBM Cloud Object Storage System
™
software.
If you call from somewhere other than the US or Canada, you must choose the software or hardware
option when you call for assistance. Choose the software option if you are uncertain if the problem
xxvi IBM Cloud Object Storage System
™
Version 3.15.6: J15 Appliance Manual