Chapter
5.
Solving
problems
This
section
provides
basic
troubleshooting
information
to
help
you
diagnose
and
solve
some
problems
that
might
occur.
If
you
cannot
locate
and
correct
the
problem
using
the
information
in
this
chapter,
see
Appendix
A,
“Getting
help
and
technical
assistance,”
on
page
89
for
more
information.
Diagnostic
tools
overview
The
following
tools
are
available
to
help
you
identify
and
solve
hardware-related
problems:
v
Computer
Support
flowchart
The
Computer
Support
flowchart
on
the
following
page
will
help
you
determine
how
to
access
help
from
IBM
and
register
your
computer.
v
POST
beep
codes
and
error
messages
The
power-on
self-test
generates
beep
codes
and
messages
to
indicate
successful
test
completion
or
the
detection
of
a
problem.
See
“Power-on
self-test
(POST)”
on
page
59
for
more
information.
Additional
information
is
recorded
in
the
system
error
logs.
(For
detailed
information,
see
the
information
about
error
logs
in
“Configuration/Setup
Utility
menu
choices”
on
page
22.
v
Diagnostic
programs
The
system
diagnostic
programs
are
on
a
hidden
partition
on
your
computer
hard
disk.
These
programs
are
the
primary
methods
of
testing
the
major
components
of
your
computer.
See
“Diagnostic
programs
and
error
messages”
on
page
65
for
more
information.
v
Troubleshooting
charts
This
charts
lists
problem
symptoms
and
steps
to
correct
each
problem.
See
the
“Troubleshooting
charts”
on
page
73
for
more
information.
v
System-board
error
LEDs
An
LED
on
the
system
board
might
also
be
lit
to
help
isolate
an
error
that
is
indicated
by
the
system
error
LED
on
the
front
of
the
computer.
See
the
“System-board
error
LEDs”
on
page
79
for
more
information.
©
Copyright
IBM
Corp.
2004
57
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