IBM IntelliStation A Pro 6224, Hardware Maintenance Manual And Troubleshooting Manual

Page: 23 / 172

Starting the diagnostic programs and viewing the test log
The IBM Enhanced Diagnostics programs isolate problems from the computer
hardware and software. The programs run independently of the operating system.
This method of testing is generally used when other methods are not accessible or
have not been successful in isolating a problem suspected to be hardware related.
The test log records data about system failures and other pertinent information. You
can view the test log by running the diagnostic programs through the operating
system or by using a diagnostics diskette (see “Using the Enhanced Diagnostics
diskette” on page 14) that you have created (see “Creating an Enhanced
Diagnostics diskette” on page 14).
Complete the following steps to view the test log.
Note: If you are already running the Enhanced Diagnostics program, begin with
step 4.
1. Start the Enhanced Diagnostics programs.
v
To start the Enhanced Diagnostics programs in a Windows
®
operating
system, complete the following steps:
a. Restart the computer and when the message To start the Product
Recovery program is displayed, quickly press F11.
b. Select System utilities .
c. Select Run diagnostics to start the diagnostics programs.
v
To start the Enhanced Diagnostics programs in Red Hat
®
Linux
™
operating
systems, complete the following steps:
a. Restart the computer.
b. When the operating system selection menu is displayed, select IBM
Preload Recovery & Diagnostics.
c. Select Run diagnostics to start the diagnostics programs.
v To start the Enhanced Diagnostics programs using a diskette, insert the IBM
Enhanced Diagnostics diskette and restart the computer (see “Using the
Enhanced Diagnostics diskette” on page 14).
2. Run the applicable diagnostics program and when the Diagnostic Programs
screen appears, select Utility .
3. Select View Test Log from the list; then, follow the instructions on the screen.
The test log records data about system failures and other pertinent information.
The test log will not contain any information until after the diagnostic program
has run.
4. Save the test log to a file on a diskette or to the hard disk.
Notes:
a. To save the test log to a diskette, you must use a diskette that you have
formatted yourself; this function does not work with preformatted diskettes. If
the diskette has sufficient space for the test log, the diskette can contain
other data.
b. The system maintains the test-log data only while the Enhanced Diagnostics
program is running. When you end the Enhanced Diagnostics program, the
test log is cleared.
Chapter 3. Diagnostics
13