CRU
whether
a
defective
CRU
must
be
returned
to
IBM.
When
return
is
required,
1)
return
instructions
and
a
container
are
shipped
with
the
replacement
CRU,
and
2)
you
may
be
charged
for
the
replacement
CRU
if
IBM
does
not
receive
the
defective
CRU
within
30
days
of
your
receipt
of
the
replacement.
2.
On-site
Service
IBM
or
your
reseller
will
either
repair
or
exchange
the
failing
Machine
at
your
location
and
verify
its
operation.
You
must
provide
suitable
working
area
to
allow
disassembly
and
reassembly
of
the
IBM
Machine.
The
area
must
be
clean,
well
lit
and
suitable
for
the
purpose.
For
some
Machines,
certain
repairs
may
require
sending
the
Machine
to
an
IBM
service
center.
3.
Courier
or
Depot
Service
*
You
will
disconnect
the
failing
Machine
for
collection
arranged
by
IBM.
IBM
will
provide
you
with
a
shipping
container
for
you
to
return
your
Machine
to
a
designated
service
center.
A
courier
will
pick
up
your
Machine
and
deliver
it
to
the
designated
service
center.
Following
its
repair
or
exchange,
IBM
will
arrange
the
return
delivery
of
the
Machine
to
your
location.
You
are
responsible
for
its
installation
and
verification.
4.
Customer
Carry-In
or
Mail-In
Service
You
will
deliver
or
as
IBM
specifies
(prepaid
unless
IBM
specifies
otherwise)
the
failing
Machine
suitably
packaged
to
a
location
IBM
designates.
After
IBM
has
repaired
or
exchanged
the
Machine,
IBM
will
make
it
available
for
your
collection
or,
for
Mail-in
Service,
IBM
will
return
it
to
you
at
IBM’s
expense,
unless
IBM
specifies
otherwise.
You
are
responsible
for
the
subsequent
installation
and
verification
of
the
Machine.
5.
CRU
and
On-site
Service
This
type
of
Warranty
Service
is
a
combination
of
Type
1
and
Type
2
(see
above).
6.
CRU
and
Courier
or
Depot
Service
This
type
of
Warranty
Service
is
a
combination
of
Type
1
and
Type
3
(see
above).
7.
CRU
and
Customer
Carry-In
or
Mail-In
Service
This
type
of
Warranty
Service
is
a
combination
of
Type
1
and
Type
4
(see
above).
When
a
5,
6
or
7
type
of
warranty
service
is
listed,
IBM
will
determine
which
type
of
warranty
service
is
appropriate
for
the
repair.
*
This
type
of
service
is
called
ThinkPad
EasyServ
or
EasyServ
in
some
countries.
The
IBM
Machine
Warranty
worldwide
web
site
at
http://www.ibm.com/servers/support/machine_warranties/
provides
a
worldwide
overview
of
IBM’s
Limited
Warranty
for
Machines,
a
Glossary
of
IBM
definitions,
Frequently
Asked
Questions
(FAQs)
and
Support
by
Product
(Machine)
with
links
to
Product
Support
pages.
The
IBM
Statement
of
Limited
Warranty
is
also
available
on
this
site
in
29
languages.
To
obtain
warranty
service
contact
IBM
or
your
IBM
reseller.
In
Canada
or
the
United
States,
call
1-800-IBM-SERV
(426-7378).
In
Canada
or
the
United
States,
call
1-800-IBM-SERV
(426-7378).
For
other
countries,
see
the
telephone
numbers
below.
Phone
numbers
are
subject
to
change
without
notice.
For
the
latest
phone
number
list,
go
to
http://www.ibm.com/pc/support
and
click
Support
Phone
List.
Appendix
E.
IBM
Statement
of
Limited
Warranty
Z125-4753-08
04/2004
E-15
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