IBM H4S, Setup, Operator, And Service Manual

Page: 72 / 141

For instructions about updating firmware from a server that uses an IBM tape
device driver, refer to the IBM Tape Device Drivers Installation and User’s Guide .
To update firmware from a server that uses a non-IBM tape device driver, refer to
the documentation for that device driver.
Perform the following steps to determine the current firmware level installed on the
drive.
1. Use the ITDT utility (available on the web at http://www.ibm.com/storage/lto )
to view the current drive firmware level.
2. Compare this level with the latest available firmware level by visiting the same
website. For additional information about using the ITDT utility, see “Updating
firmware” on page 2-6.
Note: The ITDT utility can be used to either update drive firmware to the latest
level or to capture drive dumps from a drive which may be experiencing
problems.
Procedure 2: Inspecting a Cartridge for Damage
If the cartridge fails to load or unload properly, perform the following steps:
1. Check that the leader pin is attached and properly seated (see “Repositioning a
Leader Pin” on page D-1) by opening the cartridge door and observing the pin’s
placement.
2. Inspect the cartridge case, the cartridge door, and the write-protect switch for
damage.
3. Inspect the rear of the cartridge (the part that you load first into the tape load
compartment) and ensure that there are no gaps in the seam of the cartridge
case (see
1
in Figure 4-4 on page 4-8 and
4
in Figure D-2 on page D-2). If
there are gaps, the leader pin may be dislodged. Go to Appendix D, “Repairing
a Cartridge,” on page D-1.
4. Try loading or unloading another tape cartridge.
v If it fails, contact your service representative for additional problem
determination.
v If it is successful, discard the cartridge that originally failed.
Note:
1. If a damaged or mishandled cartridge is the problem, see “Handling
Cartridges” on page 4-7 for proper instructions about handling media. It
is possible that your other cartridges may also be damaged.
2. If your cartridge does not eject properly, contact your service
representative. (IBM service personnel should go to Appendix E,
“Information for Trained Service Personnel,” on page E-1.)
Procedure 3: Checking SAS Host Connections
Check the host connections for your drive by following the steps below.
If your server is not communicating with the SAS drive, the problem may be with
the SAS cable, the SAS host adapter or the SAS host adapter setup.
1. Check if the tape drive power is on.
2. Verify the SAS cable is connected properly to the server and to the tape drive.
3. Check whether the parameters for the SAS host adapter installation are correct.
5-2
TS2240 Tape Drive Setup, Operator and Service Manual