IBM H4S Setup, Operator, And Service Manual Download Page 71

Page: 71 / 141

Chapter

Troubleshooting

you

encounter

problems

when

running

the

drive,

refer

the

flowchart

Figure

5-1.

For

explanations

codes

the

Single-character

Display

(SCD),

see

Please

review

before

calling

IBM

Technical

Support.

Procedure

Determining

Firmware

Level

and

Capturing

Drive

Dump

Customers

are

responsible

for

updating

Firmware.

For

optimum

performance,

the

customer

must

obtain

the

latest

level

firmware

for

the

unit

downloading

the

firmware

from

the

LTO

web

site

http://www.ibm.com/storage/tape/lto.

The

ITDT

utility

(see

can

used

update

the

firmware

level

well

capture

drive

dump

which

may

requested

technical

support

aid

problem

analysis.

Yes

1. Try another electrical outlet.
2. Try another power cord.
3. Refer to the pre-call checklist in this chapter before calling

IBM Technical Support.

4. Contact IBM Technical Support.

Ensure that the SAS communication path
between the host and the drive is functioning properly
(refer to Procedures 3 and 4 in this chapter).

Refer to the pre-call checklist in this chapter before calling
IBM Technical Support. Contact IBM Technical Support.

1. Refer to the section about codes on the single-character

display in this guide.

2. Ensure that the latest level of firmware is installed on the

drive (refer to Procedure 1 in this chapter).

3. Refer to the pre-call checklist in this chapter before calling

IBM Technical Support.

4. Contact IBM Technical Support.

Refer to Procedure 2 in this chapter.

Yes

a80hh027

Start

Does the

Tape Drive

power on?

Does air flow

from the fan?

Does the

SCD and status

light indicate

an error?

Does the tape

cartridge load and

unload properly?

1. If you are still having

problems running the Tape
Drive refer to the pre-call
checklist in this chapter
before calling IBM Technical
Support.

2. Contact IBM Technical

Support.

Does the

Tape Drive

communicate

with the server?

correctly

Figure

5-1.

Flowchart

for

analyzing

maintenance

problems

IBM

Corp.

2007

5-1

Summary of Contents for H4S

Page 1: ...IBM System Storage TS2240 Tape Drive Setup Operator and Service Guide Machine Type 3580 Model H4S GC27 2151 00 ...

Page 2: ......

Page 3: ...IBM System Storage TS2240 Tape Drive Setup Operator and Service Guide Machine Type 3580 Model H4S GC27 2151 00 ...

Page 4: ...http www ibm com storage lto Released October 2007 This edition applies to the IBM System Storage TS2240 Tape Drive GC27 2151 00 and to the subsequent releases and modifications until otherwise indicated in new editions Copyright International Business Machines Corporation 2007 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Co...

Page 5: ...m com jct01004c systems support storage news 05072007SupportNotif html Sending Us Your Comments Your feedback is important in helping IBM provide accurate and useful information If you have comments or suggestions for improving this publication send your comments by v E mailing IBM Internet or IBMLink from US starpubs us ibm com IBMLink from Canada STARPUBS at TORIBM Include the following informat...

Page 6: ...iv TS2240 Tape Drive Setup Operator and Service Manual ...

Page 7: ...rive Performance 1 2 Cartridge compatibility 1 3 Speed Matching 1 3 Channel Calibration 1 3 Data cartridge capacity scaling 1 4 Encryption 1 4 Inhibit firmware down leveling 1 4 SAS interface 1 4 Supported servers and operating systems 1 5 Supported device drivers 1 5 Specifications 1 5 Physical specifications 1 6 Power specifications 1 6 Other specifications 1 6 Environmental specifications 1 6 C...

Page 8: ...st 3 14 Function Code 8 Unmake FMR Tape 3 15 Function Code 9 Display Error Code Log 3 16 Function Code A Clear Error Code Log 3 16 Function Code C Insert Cartridge into Tape Drive 3 16 Function Code E Test Cartridge Media 3 16 Function Code F Write Performance Test 3 17 Function Code H Test Head 3 18 Function Code J Fast Read Write Test 3 19 Function Code L Load Unload Test 3 20 Function Code P Po...

Page 9: ...tures Replacement Parts Power Cords and Media C 1 Appendix D Repairing a Cartridge D 1 Repositioning a Leader Pin D 1 Reattaching a Leader Pin D 3 Appendix E Information for Trained Service Personnel E 1 Removing a Drive from an Enclosure E 1 Removing the Internal Drive E 1 Manually Removing a Tape Cartridge E 5 Before You Begin E 5 Recommended Tools E 6 Beginning Procedure E 6 Tape Spooled off Su...

Page 10: ...viii TS2240 Tape Drive Setup Operator and Service Manual ...

Page 11: ...s D 2 D 2 Placing the dislodged leader pin into the correct position D 2 D 3 Rewinding the tape into the cartridge D 3 D 4 Leader Pin Reattachment Kit D 3 D 5 Attaching the leader pin attach tool to the cartridge D 4 D 6 Winding the tape out of the cartridge D 5 D 7 Removing the C clip from the leader pin D 5 D 8 Attaching the leader pin to the tape D 6 E 1 Removing the screws that secure the cove...

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Page 13: ...bility with Ultrium tape drives 4 4 4 2 Bar code label requirements for Ultrium tape drives and libraries 4 5 4 3 Cartridges and VOLSERs 4 5 4 4 Environment for operating storing and shipping LTO media 4 10 A 1 Error codes on the Single character Display A 1 C 1 Optional Features C 1 C 2 Replacement Parts C 1 C 3 Power Cords C 2 C 4 Media supplies C 5 C 5 Authorized suppliers of custom bar code la...

Page 14: ...xii TS2240 Tape Drive Setup Operator and Service Manual ...

Page 15: ...ger notice to represent a dangerous electrical condition Caution Notices A caution notice calls attention to a situation that is potentially hazardous to people because of some existing condition A caution notice can be accompanied by one of several symbols If the symbol is It means A hazardous electrical condition with less severity than electrical danger A generally hazardous condition not repre...

Page 16: ...hould be in place and secure 9 Check the product label on the tape drive to make sure that it matches the voltage at your outlet Tape drive ac grounding inspection 1 Power off the drive 2 Disconnect all cables 3 See Figure 1 which is provided for reference only Disconnect the power cord from its source 4 Inspect the power cable for visible cracks wear or damage Class I Laser Product The library ma...

Page 17: ...ack mounted devices are not to be used as a shelf or work space Do not place any object on top of rack mounted devices v Each rack cabinet might have more than one power cord Be sure to disconnect all power cords in the rack cabinet before servicing any device in the rack cabinet v Connect all devices installed in a rack cabinet to power devices installed in the same rack cabinet Do not plug a pow...

Page 18: ...rovide the correct power connection to a rack refer to the rating labels located on the equipment in the rack to determine the total power requirement of the supply circuit v For sliding drawers Do not pull out or install any drawer or feature if the rack stabilizer brackets are not attached to the rack Do not pull out more than one drawer at a time The rack may become unstable if you pull out mor...

Page 19: ...v Ensure that the four leveling pads are raised to their highest position v Ensure that there is no stabilizer bracket installed on the rack cabinet during movement v Do not use a ramp inclined at more than ten degrees v Once the rack cabinet is in the new location do the following Lower the four leveling pads Install stabilizer brackets on the rack cabinet If you removed any devices from the rack...

Page 20: ...ic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per this Directive In accordance with the European WEEE Directive electrical and electronic equipment EEE is to be co...

Page 21: ...nce with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsort...

Page 22: ...he web site of the Department of Ecology at http 1800recycle wa gov for information about recycling covered electronic devices in the State of Washington or telephone the Washington Department of Ecology at 1 800Recycle End of Life EOL Plan This library or drive is a purchased unit Therefore it is the sole responsibility of the purchaser to dispose of it in accordance with local laws and regulatio...

Page 23: ... appear on the single character display Appendix B TapeAlert flags on page B 1 lists TapeAlert messages that are supported and that may aid during problem determination Appendix C Ordering Optional Features Replacement Parts Power Cords and Media on page C 1 lists parts and supplies and provides information about the power cords that are used in different countries or regions Appendix D Repairing ...

Page 24: ...BM supported Ultrium hardware The reference contains information about the application programming interfaces APIs for each of the various supported operating system environments You can obtain this reference via File Transfer Protocol FTP at ftp ftp software ibm com storage devdrvr v IBM Translated Safety Notices 96P0851 provides translation of danger and caution notices v IBM Tape Device Drivers...

Page 25: ...e features The drive offers the following features v Single port 3 Gbps Serial Attached Small Computer Systems Interface SAS v Half height form factor v Native storage capacity of 800 GB per cartridge 1600 GB at 2 1 compression v Maximum native data transfer rate of up to 120 MB per second v Burst data transfer rate of 300 MB per second v 256 MB read and write cache v Support for encryption on Ult...

Page 26: ... drive Table 1 1 Performance characteristics Performance Characteristics TS2240 Tape Drive Native data rate 120 MB s with Ultrium 4 media Maximum sustained data rate at maximum compression 240 MB s SAS Burst data rate 300MB s SAS Nominal load to ready time 12 seconds Nominal unload time 15 seconds Average rewind time 59 seconds Note All sustained data rates are dependent on the capabilities of the...

Page 27: ...trium Data Cartridge with up to 800 GB capacity the drive also offers read write capability for certified LTO Ultrium tape cartridges Speed Matching To improve system performance the drive uses a technique called speed matching to dynamically adjust its native uncompressed data rate to the slower data rate of a server With speed matching the drive operates at different speeds when reading or writi...

Page 28: ... ibm com storage devdrvr For more details see the IBM Tape Device Drivers Encryption Support documentation and the IBM LTO Ultrium Tape Drive SCSI Reference documentation Inhibit firmware down leveling The drive provides the capability to prevent loading and installing drive microcode via a Field Microcode Replace FMR tape if the firmware level contained in the FMR tape is older than the code leve...

Page 29: ...type one of the following http www ibm com storage ftp ftp software ibm com storage devdrvr ftp 207 25 253 26 storage devdrvr v Using an IBM FTP site enter the following specifications FTP site ftp software ibm com IP Addr 207 25 253 26 Userid anonymous Password use your current e mail address Directory storage devdrvr IBM provides PostScript and PDF formatted versions of its documentation in the ...

Page 30: ...at 240 Vac 0 5 A Other specifications Specification Measurement Maximum altitude for operating and storage 3048 m 10 000 ft Maximum altitude for shipping 12192 m 40 000 ft Environmental specifications Specification Measurement Operating see Note 3 Storage Shipping Drive temperature 10 to 40 C 50 to 104 F 40 to 60 C 40 to 140 F 40 to 60 C 40 to 140 F Relative humidity noncondensing 20 to 80 10 to 9...

Page 31: ...other metal surface Installation overview Installation involves the following steps 1 Unpack the Drive 2 Verify the Shipment on page 2 2 3 Installing a 19 inch rack mount kit optional on page 2 2 4 Inspect the Power Cord and Outlet on page 2 3 5 Position the Tape Drive on page 2 4 6 Install the SAS Host Adapter Card if required on page 2 4 7 Connect the SAS Bus Cable on page 2 4 8 Connect Power on...

Page 32: ...be ordered separately Installing a 19 inch rack mount kit optional Important Before installing the rack shelf read the information on rack safety See Rack Safety on page xv Before you begin read these instructions to familiarize yourself with the installation procedure Verify Kit Contents Qty Description 1 fixed shelf 4 screws 2 tie wraps 1 PDU line cord Installation Instructions Feature 7003 Tool...

Page 33: ...d farther down the rack rail Tighten cable ties securely around the cables so the cables cannot be pulled out Cut off tie wrap excess Attention It is important to install cable ties on the cables This helps secure the equipment on the shelf from being accidentally pushed off or from slipping off the front of the shelf The shelf installation is complete You can now install your equipment on the she...

Page 34: ...re are no other devices attached to your server a SAS host adapter card may need to be installed in the server To install an adapter refer to the instructions that accompany it as well as to the section about host adapter card installation in your server s documentation For a list of supported adapters and required interposers visit the web at http www ibm com storage lto Connect the SAS Bus Cable...

Page 35: ...ion Code 1 Run Drive Diagnostics on page 3 10 Note Optionally you can use the ITDT tool to verify host to drive communications and to run a device test that will send data across the host interface For more information on ITDT see ITDT firmware update dump retrieval and library drive test tool on page 2 6 Install Device Drivers A device driver is firmware that enables the tape drive to interact wi...

Page 36: ...orms Windows AIX SUN Linux NetWare AS 400 v The tool is capable of uploading drive and library dump files v The tool s primary function is thoroughly testing a drive However if the library is online to the server host where the tool resides ITDT will communicate with the drive through the library to load and unload a test cartridge thereby exercising some library functions v The tool scans the hos...

Page 37: ...5 The SCD presents a series of random characters during the firmware download and update The SCD briefly displays 8 then becomes blank not lit when the firmware download and update is complete and there are no errors An error code will be displayed if a firmware download or update error has been detected The Status Light briefly becomes green and then becomes amber during the firmware download and...

Page 38: ...2 8 TS2240 Tape Drive Setup Operator and Service Manual ...

Page 39: ...conditions and informational messages v Diagnostic or maintenance functions while in maintenance mode only Appendix A Error Codes and Messages on page A 1 lists the codes for error conditions and informational messages If multiple errors occur the code with the highest priority represented by the lowest number displays first When the error is corrected the code with the next highest priority displ...

Page 40: ...hts and Single character Display SCD If the green Ready Status Light is and the amber Fault Status Light is and the SCD is and the SCD Dot is Meaning Off Off Off Off The drive has no power or is powered off Green Solid Off Off Off The drive is powered on and in an idle state Flashing Green once per second Off Off Off The drive is reading from the tape writing to the tape rewinding the tape locatin...

Page 41: ... The drive is entering or exiting from maintenance mode For more information see Function Code 0 Maintenance Mode on page 3 9 Off Amber Solid Flashing selected function On Off The drive is executing the selected function while in maintenance mode Off Flashing Amber once per second Displaying error code Off An error occurred and the drive or media may require service or it may require cleaning Note...

Page 42: ...emove the cartridge and repeat the steps for entering Maintenance Mode Scroll through the maintenance functions While in maintenance mode press the Unload Button once per second to increment the display characters by one When you reach the character of the diagnostic or maintenance function that you want see Diagnostic and Maintenance Functions on page 3 7 press and hold the Unload Button for thre...

Page 43: ...ot cycle power as this will erase the contents of the dump Inserting a Tape Cartridge To insert a tape cartridge 1 Ensure that the drive is powered on 2 Ensure that the write protect switch on the tape cartridge is properly set see Write Protect Switch on page 4 2 3 Grasp the cartridge so that the write protect switch faces you see 1 in Figure 3 1 on page 3 6 4 Slide the cartridge into the tape lo...

Page 44: ...idge before reinserting Whenever you unload a tape cartridge the drive writes any pertinent information to the cartridge memory Mid tape Recovery If reset occurs while a cartridge is loaded the drive will slowly rewind the tape and eject the cartridge If a power cycle occurs while a cartridge is loaded the drive will slowly rewind the tape The drive will not automatically eject the cartridge The R...

Page 45: ... The IBM LTO Ultrium Cleaning Cartridge is valid for 50 uses Cleaning the tape drive Clean the exterior surface of the tape drive with a damp towel If a liquid all purpose cleaner is used apply it to the towel Do not spray the tape drive Diagnostic and Maintenance Functions The drive can v Run diagnostics v Test write and read functions v Test a suspect tape cartridge v Update firmware v Perform o...

Page 46: ...t on page 3 14 8 Unmake FMR Tape Erases the FMR data on a customer supplied scratch blank data cartridge and rewrite the cartridge memory on the tape This turns the cartridge into a valid customer supplied scratch data cartridge Function Code 8 Unmake FMR Tape on page 3 15 9 Display Error Code Log Displays the last 10 error codes one at a time the codes are ordered the most recent is presented fir...

Page 47: ...e requests it The SCD will display a flashing C to indicate a cartridge needs to be inserted Maintenance functions cannot be performed concurrently with read or write operations While in maintenance mode the drive does not receive SCSI commands from the server Exiting Maintenance Mode The drive must be in maintenance mode to run drive diagnostics or maintenance functions To exit maintenance mode 1...

Page 48: ...d an invalid tape cartridge e g Gen1 or WORM media error code 7 appears in the SCD If you inserted a write protected cartridge or the media has read only compatibility e g Gen2 media error code P appears in the SCD In either case the tape drive unloads the cartridge and exits Maintenance Mode after the cartridge is removed Steps to Execute Run Drive Diagnostics 1 Place the drive in Maintenance Mod...

Page 49: ...ll be OFF The tape drive loads the updated firmware from the FMR tape into its erasable programmable read only memory EPROM area v If the update completes successfully the tape drive rewinds and unloads the FMR tape resets itself and is ready to use the new firmware The drive automatically reboots v If the update fails the tape drive posts an error code to the SCD To determine the error locate the...

Page 50: ...nce Mode after the cartridge is removed Function Code 4 Force a Drive Dump Function Code 8 performs a dump of data collected by the drive this process is also known as saving a microcode trace 1 Place the drive in Maintenance Mode For instructions see Entering Maintenance Mode on page 3 9 2 Press the Unload Button once per second until 8 appears in the SCD If you cycle past the desired code press ...

Page 51: ...ears 3 Press and hold the Unload Button for three or more seconds then release it to select one of the above functions 4 If you selected 5 0 the drive will exit Maintenance Mode If you selected 5 8 or 5 3 the SCD will change to a flashing 5 while the procedure is being performed After the procedure is completed the drive will exit Maintenance Mode If you selected 5 1 the SCD will change to a flash...

Page 52: ...nds then release it to select one of the above functions The drive automatically starts the test If you cycle past the desired code press the Unload Button once per second until the code reappears 4 The SCD will display a flashing 6 during the test v If no error is detected the diagnostic will loop and begin again To stop the loop press the Unload Button for one second and release When the loop en...

Page 53: ...sing and holding the Unload Button for 10 seconds Function Code 8 Unmake FMR Tape Function Code 8 erases the field microcode replacement FMR data and rewrites the cartridge memory on the tape This converts the cartridge into a valid scratch blank data cartridge 1 Place the drive in maintenance mode For instructions see Entering Maintenance Mode on page 3 9 2 Press the Unload Button once per second...

Page 54: ...xit this function by pressing the Unload Button again The SCD will display 0 and exit Maintenance Mode Function Code A Clear Error Code Log Function Code A erases the contents of the error code log 1 Place the drive in Maintenance Mode For instructions see Entering Maintenance Mode on page 3 9 2 Press the Unload Button once per second until A appears in the SCD If you cycle past the desired code p...

Page 55: ...nction The SCD changes to a flashing C requesting a cartridge 4 Ensure that the write protect switch on the cartridge is off then insert the cartridge or the tape drive exits maintenance mode The SCD changes to flashing E The tape drive runs the tests v If no error is detected the diagnostic will loop and begin again To stop the loop press the Unload Button for one second and release When the loop...

Page 56: ...d a write protected cartridge or the media has read only compatibility e g Gen2 media error code P appears in the SCD In either case the tape drive unloads the cartridge and exits Maintenance Mode after the cartridge is removed v If no error is detected the diagnostic will loop and begin again To stop the loop press the Unload Button for one second and release When the loop ends 0 temporarily appe...

Page 57: ...cycle past the desired code press the Unload Button once per second until the code reappears 3 Press and hold the Unload Button for three or more seconds then release it to select the function The SCD changes to a flashing C 4 Insert a scratch blank data cartridge The SCD changes to a flashing H The tape drive runs the tests v If no error is detected the diagnostic will loop and begin again To sto...

Page 58: ...D If you cycle past the desired code press the Unload Button once per second until the code reappears 3 Press and hold the Unload Button for three or more seconds then release it to select the function The SCD changes to a flashing C 4 Insert a scratch blank data cartridge The SCD changes to a flashing J and the tape drive runs the tests v If no error is detected the diagnostic will loop and begin...

Page 59: ... drive by pressing and holding the Unload Button for 10 seconds Function Code P Post Error Reporting Enabled When Post Error Reporting is enabled deferred check conditions are reported to the host and temporary errors are reported in the sense data Function Code P will be displayed in Maintenance Mode when the drive has Post Error Reporting enabled This selection is normally used as a request from...

Page 60: ... second until either P or U appears in the SCD P or U will appear in the SCD to indicate the current setting for Post Error Reporting If you cycle past the desired code press the Unload Button once per second until the code reappears 3 Exit Maintenance Mode if you do not want to change the current setting for Post Error Reporting For instructions see Exiting Maintenance Mode on page 3 9 4 To disab...

Page 61: ... tape is attached to a leader pin behind the cartridge door When the cartridge is inserted into the drive a threading mechanism pulls the pin and tape out of the cartridge across the drive head and onto a non removable take up reel The head can then read or write data from or to the tape 4 Write protect Switch prevents data from being written to the tape cartridge For more information see Write Pr...

Page 62: ...ontains information about the cartridge and the tape such as the name of the manufacturer that created the tape as well as statistical information about the cartridge s use The LTO CM enhances the efficiency of the cartridge For example the LTO CM stores the end of data location which when the next time this cartridge is inserted and the WRITE command is issued enables the drive to quickly locate ...

Page 63: ...acity Recording Format Ultrium 4 WORM Green and Silvery gray 800 GB 1600 GB at 2 1 compression Reads and writes data on 896 tracks sixteen tracks at a time Ultrium 3 WORM Slate Blue and Silvery gray 400 GB 800 GB at 2 1 compression Reads and writes data on 704 tracks sixteen tracks at a time The first set of tracks sixteen for Ultrium 4 and 3 eight for Ultrium 2 and 1 is written from near the begi...

Page 64: ...rtridge With each library a specially labeled IBM LTO Ultrium Cleaning Cartridge is supplied to clean the drive head The drive itself determines when a head needs to be cleaned To clean the head insert the cleaning cartridge into the tape load compartment of the drive or the Input Output I O Station of the library The cleaning is performed automatically When the cleaning is finished the cartridge ...

Page 65: ...Ultrium 4 WORM Cartridge xxxxxxLU Ultrium 3 Data Cartridge xxxxxxL3 Ultrium 3 WORM Cartridge xxxxxxLT Ultrium 2 Data Cartridge xxxxxxL2 Ultrium 1 Data Cartridge READ ONLY xxxxxxL1 IBM LTO Ultrium Cleaning Cartridge CLNxxxLx An Ultrium 3 Tape Drive must have a minimum firmware level of 54xx for it to be compatible with the WORM cartridge Tape cartridges can be ordered with the labels included or wi...

Page 66: ...or a chemical to clean the label area v Examine the label before applying it to the cartridge Do not use the label if it has voids or smears in the printed characters or bar code a library s inventory operation will take much longer if the bar code label is not readable v Remove the label from the label sheet carefully Do not stretch the label or cause the edges to curl v Position the label within...

Page 67: ...the cartridge wait an additional hour v Ensure that all surfaces of a cartridge are dry before inserting it v Do not expose the cartridge to moisture or direct sunlight v Do not expose recorded or blank cartridges to stray magnetic fields of greater than 100 oersteds for example terminals motors video equipment X ray equipment or fields that exist near high current cables or power supplies Such ex...

Page 68: ...ide the cartridge Handling the tape can damage the tape s surface or edges which may interfere with read or write reliability Pulling on tape that is outside the cartridge can damage the tape and the brake mechanism in the cartridge v Do not stack more than six cartridges v Do not degauss a cartridge that you intend to reuse Degaussing makes the tape unusable Ensure Proper Packaging v When shippin...

Page 69: ... it to move around Double box the cartridge place it inside a box then place that box inside the shipping box and add padding between the two boxes Environmental and Shipping Specifications for Tape Cartridges Before you use a tape cartridge acclimate it to the operating environment to prevent condensation in the drive the time will vary depending on the environmental extremes to which the cartrid...

Page 70: ... years Disposing of Tape Cartridges Under the current rules of the U S Environmental Protection Agency EPA regulation 40CFR261 the LTO Ultrium Tape Cartridge is classified as non hazardous waste As such it may be disposed of in the same way as normal office trash These regulations are amended from time to time and you should review them at the time of disposal If your local state country non U S A...

Page 71: ...ng IBM Technical Support 4 Contact IBM Technical Support Ensure that the SAS communication path between the host and the drive is functioning properly refer to Procedures 3 and 4 in this chapter Refer to the pre call checklist in this chapter before calling IBM Technical Support Contact IBM Technical Support 1 Refer to the section about codes on the single character display in this guide 2 Ensure ...

Page 72: ... the rear of the cartridge the part that you load first into the tape load compartment and ensure that there are no gaps in the seam of the cartridge case see 1 in Figure 4 4 on page 4 8 and 4 in Figure D 2 on page D 2 If there are gaps the leader pin may be dislodged Go to Appendix D Repairing a Cartridge on page D 1 4 Try loading or unloading another tape cartridge v If it fails contact your ser...

Page 73: ... 3 Select the drive that is to be tested or to have firmware downloaded 4 For testing select the Test Device t option Note This option will perform a series of LOADS UNLOADS and WRITE READ operations Both tape drive control commands and data are sent to the device over the interface bus 5 If allowed to complete the test will run for at least 30 minutes At any time an ABORT a can be entered to end ...

Page 74: ... at the most recent level v For IBM device drivers visit the web v For the device drivers of independent software vendors ISVs visit the appropriate third party web site 4 Verify whether your hardware and software configuration is supported To determine the latest supported attachments visit the web 5 Review Frequently Asked Questions and Hints and Tips on the web 6 Run one of the following diagno...

Page 75: ...intains the original serial number record of the machine and allows IBM to entitle the machine for future maintenance or warranty service Mail in exchange requires the completion and securing a Repair ID tag part number 19P5941 to the replacement unit The use of the Repair ID tag is important for customer inventory accuracy Verify that the machine serial number on the failing unit matches the seri...

Page 76: ...5 6 TS2240 Tape Drive Setup Operator and Service Manual ...

Page 77: ...rature problem The tape drive detected that the recommended operating temperature was exceeded Perform one or more of the following actions v Ensure that the cooling fan is rotating and is quiet If not refer to your enclosure documentation v Remove any blockage that prevents air from flowing freely through the tape drive v Ensure that the operating temperature and airflow is within the specified r...

Page 78: ...e dump use Function Code 5 Copy Drive Dump on page 3 12 2 Power the tape drive off and on then retry the operation that produced the error The error code clears when you place the tape drive in maintenance mode 3 If the problem persists download new firmware and retry the operation if new firmware is not available replace the drive 5 Tape drive hardware problem The drive determined that a tape pat...

Page 79: ...agnostic fails replace the tape drive If the diagnostic succeeds replace the cartridges that caused the problem The error code clears when you remove the tape cartridge or place the tape drive in maintenance mode For Problems with Reading Data If the problem occurred while the tape drive was reading data from the tape perform one of the following procedures v If another tape drive is available ins...

Page 80: ... tape is overwritten Use only a scratch data cartridge to run the test v If the diagnostic fails replace the media v If the diagnostic succeeds clean the drive head see Cleaning the Drive Head on page 3 7 and run Function Code 1 Run Drive Diagnostics on page 3 10 If the drive diagnostic fails replace the drive If the drive diagnostic succeeds perform the operation that produced the initial media e...

Page 81: ...cantly longer than the Approximate Run Time run Function Code F Write Performance Test on page 3 17 If the Write Performance Test fails replace the media and exit maintenance mode If the drive diagnostics run successfully perform the operation that produced the initial drive error 3 If the problem persists replace the drive If it is not possible to run the tape cartridge in a different drive perfo...

Page 82: ...edia is being used Data encryption is supported with LTO Ultrium 4 Data Cartridges only v Retry the encryption operation with the tape cartridge in another encryption enabled drive Replace the media if the problem repeats with the same tape cartridge in multiple drives If the problem occurred while the tape drive was running POST or diagnostics replace the drive The error code clears with the firs...

Page 83: ...nd problems that are experienced by tape drives The technology enables a server to read TapeAlert flags from a tape drive through the SAS interface The server reads the flags from Log Sense Page 0x2E Refer to the IBM LTO Ultrium Tape Drive SCSI Reference for the list of TapeAlert flags that are supported by this tape drive Copyright IBM Corp 2007 B 1 ...

Page 84: ...B 2 TS2240 Tape Drive Setup Operator and Service Manual ...

Page 85: ...s To avoid electrical shock a power cord with a grounded attachment plug has been provided Use only properly grounded outlets The table below lists the power cord part number feature code the country or region where the power cord can be used and the plug s standard reference The last column in the table contains an index number that you can match to a specific receptacle type in Figure C 1 on pag...

Page 86: ...aiwan Thailand Trinidad Tobago Venezuela US 2 Australia v 2 8 m 250V v FC 9831 v PN 39M5102 AS 3112 NZS 198 Argentina Australia China Colombia New Zealand Papua New Guinea Paraguay Uruguay Western Samoa 3 France Germany v 2 8 m 250V v FC 9820 v PN 39M5123 CEE 7 VII Afghanistan Algeria Andorra Angola Aruba Austria Belgium Benin Brazil Bulgaria Burkina Faso Burundi Cameroon Central African Republic ...

Page 87: ... SN 416534 Liechtenstein Switzerland 8 Italy v 2 8 m 250V v FC 9830 v PN 39M5165 CEI 23 16 Chile Ethiopia Italy Libya Somalia 9 Israel v 2 8 m 250V v FC 9827 v PN 39M5172 S11 32 1971 Israel 10 Argentina v 2 8 m 250V v FC 9834 v PN 39M5068 IEC 83 A5 Argentina Brazil Colombia Paraguay Trinidad Tobago Uruguay 11 China v 2 8 m 250V v FC 9840 v PN 39M5206 CCEE People s Republic of China 12 Taiwan LV v ...

Page 88: ...v FC 9845 v PN 39M5226 IS 6538 India 18 Brazil LV v 2 8 m 125V v FC 9846 v PN 39M5233 InMetro NBR 6147 Brazil 19 Brazil HV v 2 8 m 250V v FC 9847 v PN 39M5240 InMetro NBR 14136 Brazil 20 Low Voltage High Voltage Types of Receptacles The figure below shows the plugs that are available on the power cords in Match the index number that is beside each plug to the index number in Table C 3 on page C 2 ...

Page 89: ...N from an IBM Authorized Distributor Data Cartridges with labels Specify the VOLSER characters that you want Ultrium 4 20 PACK Machine Type 3589 Model 010 95P4443 color label 95P4445 black and white label Ultrium 3 1 Machine Type 3589 Model 008 96P1470 color label 96P1471 black and white label Ultrium 2 1 Machine Type 3589 Model 006 1 2 3 4 5 6 7 8 9 13 17 10 14 18 11 15 19 12 16 20 a77ug005 Figur...

Page 90: ...ithout labels Order VOLSER labels separately see Bar Code Labels Utrium 4 20 PACK Machine Type 3589 Model 033 95P4461 Ultrium 3 20 PACK Machine Type 3589 Model 029 Feature Code 2920 WORM cartridges packed in individual jewel cases with unattached blank labels Cleaning Cartridge with label Universal Cleaning Cartridge 5 PACK Machine Type 3589 Model 004 Feature Code 4005 35L2086 Repair Tools Leader ...

Page 91: ...Houston TX U S A Telephone 800 426 4844 http www datawarelabels com Dataware Labels Europe Germany Telephone 49 8062 9455 http www datawarelabels com NetC Fairfield CT U S A Telephone 203 372 6382 http www netcllc com NetC Europe Ltd U K Telephone 44 0 1823 49 1439 http www netclabels co uk NetC Asia Pacific Pty Ltd Australia Telephone 61 0 2 4573 6556 http www netclabels com uk Appendix C Orderin...

Page 92: ...C 8 TS2240 Tape Drive Setup Operator and Service Manual ...

Page 93: ...ge s case is damaged There is a high possibility of media damage and potential loss Perform the following steps 1 Look for cartridge mishandling 2 Use the IBM Leader Pin Reattachment Kit part number 08L9129 to correctly seat the pin 3 Use data recovery procedures to minimize chances of data loss 4 Review media handling procedures Example Improper Placement of Leader Pin see Figure D 1 on page D 2 ...

Page 94: ...on it in the pin retaining spring clips 3 3 Press the leader pin gently into the clips until it snaps into place and is firmly seated 4 Close the cartridge door 5 Ensure that there are no gaps in the seam of the cartridge Figure D 2 Placing the dislodged leader pin into the correct position Figure D 1 Leader pin in the incorrect and correct positions The cartridge door is open and the leader pin i...

Page 95: ...e tape into the cartridge Reattaching a Leader Pin The first meter of tape in a cartridge is leader tape Once the leader tape has been removed there is a possibility of tape breakage After reattaching the leader pin transfer data from the defective tape cartridge Do not reuse the defective tape cartridge The Leader Pin Reattachment Kit contains three parts v Leader pin attach tool 1 A plastic brac...

Page 96: ...r pin during threading and unloading operations v Touch only the end of the tape Touching the tape in an area other than the end can damage the tape s surface or edges which may interfere with read or write reliability To reattach a leader pin by using the IBM Leader Pin Reattachment Kit refer to Figure D 5 and perform the steps below 1 Attach the leader pin attach tool 1 to the cartridge 2 so tha...

Page 97: ...rom the cartridge door If necessary grasp the tape and pull gently to unwind it from the cartridge 3 Remove the rewind tool by pulling it away from the cartridge Set the tool and the cartridge aside Figure D 6 Winding the tape out of the cartridge To remove the C clip from the leader pin refer to Figure D 7 and perform the steps below 1 On the leader pin 1 locate the open side of the C clip 2 The ...

Page 98: ...ll cause the repaired cartridge to fail When the tape is properly centered a 0 25 mm 0 01 in gap exists on both sides of the pin 5 Close the pivot arm 4 of the leader pin attach tool by swinging it over the leader pin so that the C clip snaps onto the pin and the tape 6 Swing the pivot arm open and trim the excess tape 5 so that it is flush with the reattached leader pin 6 7 Use your fingers to re...

Page 99: ...not being able to recover the data Removing a Drive from an Enclosure Depending on the type of enclosure removal procedures may vary The following generic procedure can be used if the enclosure documentation is not available for the different enclosure types Removing the Internal Drive This Procedure is to be performed by IBM Service Personnel only Step 1 Remove the Cover 1 Unplug all cables from ...

Page 100: ... 6 Gently push on the drive s rear panel to remove the chassis from the cover see Figure E 2 on page E 3 a80hh029 1 Figure E 1 Removing the screws that secure the cover and internal drive E 2 TS2240 Tape Drive Setup Operator and Service Manual ...

Page 101: ...he internal SAS interface cable disconnects both the SAS interface and electrical power from the drive Attention DO NOT UNPLUG THE INTERNAL POWER CABLE 2 Turn the chassis over on the work surface a80hh031 1 Figure E 2 Removing cables from the internal drive Appendix E Information for Trained Service Personnel E 3 ...

Page 102: ...r hand turn the chassis over on to its feet Note The internal drive is loose from the chassis so hold the internal drive and chassis securely 7 Slide the internal drive back towards the rear of the chassis to clear the front bezel and then lift the internal drive out of the chassis a80hh032 4 4 Figure E 3 Removing the screws securing the internal drive a80hh033 Figure E 4 Lifting the internal driv...

Page 103: ...this tape cartridge from service v Do not use power tools or magnetic tools to perform this procedure v To avoid contamination and electrostatic discharge damage to the drive never touch the head or electronic components inside the drive v If you cannot remove the cartridge from the drive using the following procedures contact your next level of support v The cartridge will not eject automatically...

Page 104: ...e cover of the internal drive by performing the following steps 1 Remove the four cover mounting screws 1 in Figure E 5 Two screws are located on each side of the drive 2 Remove the cover by lifting it up 5 Inspect the drive to decide which of the following conditions most closely matches the symptom on the drive v Tape spooled off the supply reel All the tape appears to be on the takeup reel and ...

Page 105: ...ND EASILY DAMAGED 1 From the takeup reel pull an arm s length of tape around the rear of the tape path and over the head and rollers on the left side of the drive 2 Set the drive on its left side with the head and tape path facing up 3 Make sure the tape is not twisted Untwist tape if required 4 Moisten a cotton swab with water and wet approximately 13 mm 0 5 in of the tape end and feed it onto th...

Page 106: ...adle 10 Allow the drive to perform mid tape recovery This takes several minutes When this activity completes push the Unload button to eject the cartridge 11 Test the drive see Function Code 1 Run Drive Diagnostics on page 3 10 to determine if it should be replaced Tape Pulled from or Broken near Leader Pin 1 Threader intermediate gear 2 Threader mechanism gear 3 Loader motor worm gear 1 Pull out ...

Page 107: ... 7 on page E 8 counterclockwise until the leader block is in front of the Read Write head This moves the LBA out of the cartridge 1 Loader motor worm gear 2 Leader block assembly LBA 8 Rotate the loader motor worm gear 3 in Figure E 7 on page E 8 counterclockwise as viewed from the front of the drive until it stops 9 Remove the cartridge from the cartridge loader tray 10 Reassemble the drive by re...

Page 108: ...e E 9 10 additional turns Ensure that you do not stretch the tape 1 Loader motor worm gear 3 Takeup reel motor 2 Outer guide rail WARNING DO NOT TOUCH 4 Supply reel motor 7 Reassemble the drive by reversing the procedure in Step 4 in Beginning Procedure on page E 6 8 Reassemble the chassis by reversing the steps in Removing a Drive from an Enclosure on page E 1 9 Allow the drive to perform mid tap...

Page 109: ...NOT TOUCH 4 Supply reel motor 3 Turn the supply reel 4 in Figure E 10 clockwise 4 Continue spooling into the cartridge until the tape is taut and remains within the flanges of the tape guiding rollers turn the supply reel 4 in Figure E 10 10 turns Ensure that you do not stretch the tape 5 Reassemble the chassis by following the steps in Removing a Drive from an Enclosure on page E 1 6 Allow the dr...

Page 110: ...ridge until the tape is taut and remains within the flanges of the tape guiding rollers Ensure that you do not stretch the tape Continue spooling until all tape is removed from the takeup reel 3 in Figure E 11 4 Locate the threader intermediate gear 1 in Figure E 12 on page E 13 near the rear of the drive You can use your finger to rotate the threader intermediate gear 1 in Figure E 12 on page E 1...

Page 111: ...e LBA is drawn into the cartridge 6 Rotate the loader intermediate gear 1 in Figure E 13 clockwise as viewed from the front of the drive until it stops This releases the LBA leader pin 7 Rotate the threader motor worm gear 3 in Figure E 13 counterclockwise until the leader block is in front of the Read Write head This moves the LBA out of the cartridge 1 Loader motor worm gear 2 Leader block assem...

Page 112: ...cartridge loader tray 10 Reassemble the drive by reversing the procedure in Step 4 in Beginning Procedure on page E 6 11 Reassemble the drive chassis by reversing the steps in Removing a Drive from an Enclosure on page E 1 12 Refer to the appropriate procedure to install the new drive and return the failed drive E 14 TS2240 Tape Drive Setup Operator and Service Manual ...

Page 113: ...RESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states or regions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to...

Page 114: ...ipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cabl...

Page 115: ...shielded and grounded cables and connectors must be used in order to reduce the potential for causing interference to radio and TV communications and to other electrical or electronic equipment Such cables and connectors are available from IBM authorized dealers IBM cannot accept responsibility for any interference caused by using other than recommended cables and connectors IBM EMC Directive Cont...

Page 116: ...träglichkeit von Geräten EMVG Dies ist die Umsetzung der EU Richtlinie 2004 108 EG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Geräten EMVG bzw der EMC EG Richtlinie 2004 108 EG für Geräte der Klasse A Dieses Gerät ist berechtigt in Übereinstimmung mit dem Deutschen EMVG das EG Konformitätszeichen CE zu führen ...

Page 117: ...Taiwan Class A Electronic Emission Statement IBM Taiwan Contact Information Korean Class A Electronic Emission Statement Notices F 5 ...

Page 118: ...F 6 TS2240 Tape Drive Setup Operator and Service Manual ...

Page 119: ...RS 6000 system among others uses AIX as it s operating system alphanumeric Pertaining to a character set that contains letters numerals and usually other characters such as punctuation marks alter To change ambient temperature The temperature of air or other media in a designated area particularly the area surrounding equipment ampere A A unit of measure for electric current that is equivalent to ...

Page 120: ...bicolored Having two colors bit Either of the digits 0 or 1 when used in the binary numbering system BM or bill of materials A list of specific types and amounts of direct materials expected to be used to produce a given job or quantity of output browser A client program that initiates requests to a Web server and displays the information that the server returns buffer A routine or storage used to...

Page 121: ...ns compact disc CD A disc usually 4 75 inches in diameter from which data is read optically by means of a laser compression The process of eliminating gaps empty fields redundancies and unnecessary data to shorten the length of records or blocks concurrent Refers to diagnostic procedures that can be run on one control unit while the rest of the subsystem remains available for customer applications...

Page 122: ...bit to parallel by byte detented A part being held in position with a catch or lever device Any hardware component or peripheral such as a tape drive or tape library that can receive and send data device driver A file that contains the code needed to use an attached device DIAG Diagnostic section of maintenance information manual differential See High Voltage Differential HVD direct access storage...

Page 123: ... off EPROM Erasable programmable read only memory EQC Equipment check equipment check An asynchronous indication of a malfunction Error log A dataset or file in a product or system where error information is stored for later access ESD Electrostatic discharge F fault symptom code FSC A hexadecimal code generated by the drive or the control unit microcode in response to a detected subsystem error F...

Page 124: ...C motherboard FLASH EEPROM An electrically erasable programmable read only memory EEPROM that can be updated FMR Field microcode replacement format The arrangement or layout of data on a data medium formatter Part of a magnetic tape subsystem that performs data conversion speed matching encoding first level error recovery and interfaces to one or more tape drives FP File protect frayed Damaged as ...

Page 125: ... names of variables arrays records labels or procedures An identifier usually consists of a letter optionally followed by letters digits or other characters 2 One or more characters used to identify or name data element and possibly to indicate certain properties of that data element 3 A sequence of bits or characters that identifies a program device or system to another program device or system I...

Page 126: ...ses on high capacity The Ultrium format is the preferred format when capacity rather than fast access is the key storage consideration An Ultrium cartridge has a compressed data capacity of up to 800 GB 2 1 compression and a native data capacity of up to 400 GB liquid crystal display LCD A low power display technology used in computers and other I O devices loadable Having the ability to be loaded...

Page 127: ...ction set implemented in a part of storage that is not program addressable 3 To design write and test one or more micro instructions 4 See also microprogram microdiagnostic routine A program that runs under the control of a supervisor usually to identify field replaceable units microdiagnostic utility A program that is run by the customer engineer to test the machine microinstruction A basic or el...

Page 128: ...f a functional unit without the continual control of a computer Contrast with online online Pertaining to the operation of a functional unit that is under the continual control of a computer Contrast with offline OPER Operation ov Over voltage overrun Loss of data because a receiving device is unable to accept data at the rate it is transmitted overtightening To tighten too much P parameter A vari...

Page 129: ... kit A packaged collection of articles used to install the rack mounted version of the library RAM Random access memory Random access memory A storage device into which data is entered and from which data is retrieved in a nonsequential manner RAS Reliability availability and serviceability record A collection of related data or words treated as a unit recording density The number of bits in a sin...

Page 130: ...isks CD ROM players printers and scanners to computers servers Pronounced scuzzy Variations of the SCSI interface provide for faster data transmission rates than standard serial and parallel ports up to 160 megabytes per second The variations include v Fast Wide SCSI Uses a 16 bit bus and supports data rates of up to 20 MBps v SCSI 1 Uses an 8 bit bus and supports data rates of 4 MBps v SCSI 2 Sam...

Page 131: ... are used to measure check speed or distance tape cartridge A container holding magnetic tape that can be processed without separating it from the container tape void An area in the tape in which no signal can be detected TCP IP Transmission Control Protocol Internet Protocol TCU Tape control unit TH Thermal thread load operation A procedure that places tape along the tape path TM Tapemark U UART ...

Page 132: ...n the tape drive that requires nonvolatile storage used by functional areas of the drive and information required for manufacturing RAS and engineering W word A character string that is convenient for some purpose to consider as an entity Write Write command WT world trade X XR External register XRA External register address register G 14 TS2240 Tape Drive Setup Operator and Service Manual ...

Page 133: ...wnloading from Web 1 5 installing 2 5 supported 1 5 diagnostics 2 5 Diagnostics 3 13 clear error code log 3 16 copying drive dump to tape 3 12 disabling post error reporting 3 22 display error code log 3 16 enabling post error reporting 3 21 Fast Read Write Test 3 19 forcing a drive dump 3 12 Load Unload Test 3 20 RS 422 Wrap Test 3 14 selecting function 3 7 tape drive 3 10 test cartridge 3 16 Tes...

Page 134: ...dge compatibility 1 3 disposing 4 10 environmental conditions 4 7 environmental specifications 4 9 handling 4 8 inspecting 4 7 packaging properly 4 8 shipping specifications 4 9 training 4 7 Media 4 1 Capacity scaling 1 4 inserting 3 5 mid tape recovery 3 6 removing 3 6 resolving problems 5 3 Message codes A 1 My Support iii O operating instructions 3 1 operating modes 3 1 Operating systems suppor...

Page 135: ...pecifications environmental 1 6 other 1 6 physical 1 6 power 1 6 Specifications cartridges 4 7 environmental 1 5 physical 1 5 power 1 5 speed matching 1 3 Status Light 3 2 Support Notification iii registration 2 7 supported SAN components 1 5 supported servers and operating systems 1 5 T TapeAlert flags B 1 Technical Support accessing online iii My Support iii Support Notification iii Test Drive H...

Page 136: ...X 4 TS2240 Tape Drive Setup Operator and Service Manual ...

Page 137: ...cts and prices please contact your IBM branch office your IBM business partner or your authorized remarketer When you send comments to IBM you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you IBM or any other organizations will only use the personal information that you supply to contact you about the issue...

Page 138: ...opment Department GZW 9000 South Rita Road Tucson Arizona U S A 85775 4401 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Page 139: ......

Page 140: ... Part Number 45E1880 Printed in USA GC27 2151 00 1P P N 45E1880 ...

Page 141: ...Spine information IBM System Storage TS2240 Tape Drive TS2240 Tape Drive Setup Operator and Service Manual Machine Type 3580 Model H4S ...

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