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IBM eserver pSeries 690, User Manual

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Service Processor Reboot/Restart Recovery

Reboot describes bringing the system hardware back up; for example, from a system
reset or power-on. The boot process ends when control passes to the operating system
process.

Restart describes activating the operating system after the system hardware is
reinitialized. Restart must follow a successful reboot.

Boot (IPL) Speed

When the server enters reboot recovery, slow IPL is automatically started, which gives
the POST an opportunity to locate and report any problems that might otherwise be
unreported.

Failure During Boot Process

During the boot process, either initially after system power-on or upon reboot after a
system failure, the service processor monitors the boot progress. If progress stops, the
service processor can reinitiate the boot process (reboot) if enabled to do so. The
service processor can re-attempt this process according to the number of retries
selected in the Reboot/Restart Policy Setup Menu.

Failure During Normal System Operation

When the boot process completes and control transfers to the operating system (OS),
the service processor can monitor operating system activity (see the Set Surveillance
Parameters option in the SERVICE PROCESSOR SETUP MENU). If OS activity stops
due to a hardware- or software-induced failure, the service processor can initiate a
reboot/restart process based on the settings in the Service Processor Reboot/Restart
Policy Setup Menu and the OS automatic restart settings (see the operating system
documentation).

If you are using the AIX operating system, the menu item under SMIT for setting the
restart policy is Automatically Reboot After Crash. The default is false. When the
setting is true, and if the service processor parameter

″

Use OS-Defined Restart Policy

″

is yes (the default), the service processor takes over for AIX to reboot/restart after a
hardware or surveillance failure.

Service Processor Reboot/Restart Policy Controls

The operating system’s automatic restart policy (see operating system documentation)
indicates the operating system response to a system crash. The service processor can
be instructed to refer to that policy by the Use OS-Defined Restart Policy setup menu.

If the operating system has no automatic restart policy, or if it is disabled, then the
service processor-restart policy can be controlled from the service processor menus.
Use the Enable Supplemental Restart Policy selection.

Use OS-Defined restart policy - The default setting is no. If set to yes on a full system
partition, this causes the service processor to refer to the OS Automatic Restart Policy
setting and take action (the same action the operating system would take if it could
have responded to the problem causing the restart).

52

Eserver

pSeries 690 User’s Guide

Summary of Contents for eserver pSeries 690

Page 1: ...pSeries 690 User s Guide SA38 0588 02 ERserver IBM...

Page 2: ...to Information Development Department H6DS 905 6C006 11501 Burnet Road Austin Texas 78758 3493 To send comments electronically use this commercial internet address aix6kpub austin ibm com Any informa...

Page 3: ...on Demand 8 Activating Process for Processor on Demand 8 Chapter 2 Using the Eserver pSeries 690 9 Hardware Management Console HMC Overview and Setup 9 System Power on Methods 9 Powering the Server O...

Page 4: ...2 Service Processor Reboot Restart Policy Controls 52 Configuring and Deconfiguring Processors or Memory 55 Run Time CPU Deconfiguration CPU Gard 55 Service Processor System Monitoring Surveillance 56...

Page 5: ...gnostics from CD ROM 89 Loading the Standalone Diagnostics from CD ROM 89 Running Standalone Diagnostics from a Network Installation Management NIM Server 89 NIM Server Configuration 90 Client Configu...

Page 6: ...M Attached to a PCI SCSI Adapter 117 Download Microcode to Disk Attached to PCI SCSI Adapter 117 Download Microcode to Other Devices 118 Fault Indicators 118 Fibre Channel RAID Service Aids 119 Flash...

Page 7: ...ion 143 Step 5 Stopping the Diagnostics 143 Chapter 8 Hardware Problem Determination 145 Problem Determination Using the Standalone or Online Diagnostics 145 Problem Determination When Unable to Load...

Page 8: ...y Strategy 170 Prevention Strategy 170 Modem Configuration Sample Files 171 Sample File modem_m0 cfg 171 Sample File modem_m1 cfg 173 Sample File modem_z cfg 175 Sample File modem_z0 cfg 177 Sample Fi...

Page 9: ...wired could place hazardous voltage on metal parts of the system or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grou...

Page 10: ...ertification numbers and approval information CAUTION All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation user m...

Page 11: ...ges or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish pro...

Page 12: ...xii Eserver pSeries 690 User s Guide...

Page 13: ...ormation you should actually type ISO 9000 ISO 9000 registered quality systems were used in the development and manufacturing of this product Online Publications IBM Eserver pSeries publications are a...

Page 14: ...FFCs v The RS 6000 and Eserver Adapters Devices and Cable Information for Multiple Bus Systems SA38 0516 contains information about adapters devices and cables for your server This manual is intended...

Page 15: ...rdware Management Console for pSeries 7 7040 Model 61D I O Subsystem 2 7040 Model 61R Bulk Power Subsystem Redundant 7040 Model 61R Bulk Power Subsystem is placed in the rear 8 7040 Model 61D I O Subs...

Page 16: ...ade to the required chip level v Processor Subsystem The processor subsystem is a 17 EIA unit high drawer The processor subsystem contains the backplane up to four processor modules up to 16 L3 cache...

Page 17: ...memory and its own I O adapters An affinity partition is a special type of logical partition in which processors and system memory are allocated in a predefined way that may increase performance when...

Page 18: ...f partitions configurations to another For example a company might want to switch from using 12 partitions to using only four every day To do this the system administrator deactivates the 12 partition...

Page 19: ...activate the features and pay for the increased processing power as your needs grow The processor on demand feature enables you to start small and then increase your processing capacity without disrup...

Page 20: ...not covered here contact your sales representative for assistance Processor on Demand Ordering Permanent processor on demand capacity can be activated in either of the following scenarios The descript...

Page 21: ...Service Agent is installed follow the procedures under Activating Process for Processor on Demand on page 8 to enable the system to collect and transfer the required VPD for processor on demand If a p...

Page 22: ...r you must send the system Vital Product Data VPD to IBM in either of the following ways v Electronic process Electronic Service Agent v Web based VPD entry For details on how to submit the VPD either...

Page 23: ...dow You can have up to 16 virtual terminal windows All the tasks you need to maintain the interface the underlying operating system and the HMC application code are available by using the HMC s manage...

Page 24: ...n the Partition Management icon under the HMC host name to select your preferred partition environment The Contents area now lists the processor subsystem as available as a managed system If you have...

Page 25: ...etic or numeric character The following diagram shows the locations of the operator panel display and components of the operator panel R 1 2 5 3 4 6 1 Power on off button 4 Reset button 2 Power on off...

Page 26: ...rity enter diag on an AIX command line and do the following 1 Select Task Selection 2 On the task selection menu select Identify and Attention Indicators 3 When the list of LEDs displays use the curso...

Page 27: ...mory test Keyboard Initialize the keyboard and mouse The time period for pressing a key to access the System Management Services or to initiate a service mode boot is now open See POST Keys for more i...

Page 28: ...before the last word speaker displays during startup After you press the 8 key the remaining POST indicators display until initialization completes When initialization and POST are complete the open...

Page 29: ...itions within the system The service processor is controlled by firmware and does not require the AIX operating system to be operational to perform its tasks The service processor menus allow you to c...

Page 30: ...the service processor menus remotely as follows 1 With the system powered off call in from a remote terminal 2 The service processor detects ring indicate and prompts you for a password if one is set...

Page 31: ...System Boot 5 Read Service Processor Error Logs 6 Read System POST Errors 99 Exit from Menus 0 v Power on System Allows the user to start the system using the current virtual terminal window as the a...

Page 32: ...codes are listed from top latest to bottom oldest This information is not stored in nonvolatile storage If the system is powered off using the power on button on the operator panel this information is...

Page 33: ...en to your server during setup You need the firmware version for reference when you either update or repair the functions of your service processor The system name an optional field is the name that y...

Page 34: ...et System Name 99 Exit from Menus 0 v Service Processor Setup Menu See Service Processor Setup Menu on page 21 for more information v System Power Control Menu See System Power Control Menu on page 27...

Page 35: ...ly Enabled 4 Start Talk Mode 5 OS Surveillance Setup Menu NOT supported in LPAR mode 6 Reset Service Processor 7 Reprogram Flash EPROM Menu 8 Serial Port Snoop Setup Menu NOT supported in LPAR mode 9...

Page 36: ...ached by someone entering passwords at the server the service processor commands the server to resume the initial program load IPL This action is taken based on the assumption that the server is in an...

Page 37: ...r sends information to all serial ports The serial port from which console mirroring is enabled is referred to as the active port The mirror port is determined when keyboard input is detected from one...

Page 38: ...sor System Monitoring Surveillance on page 56 for more information about surveillance v Reset Service Processor If this option is selected entering Y causes the service processor to reboot v Reprogram...

Page 39: ...ooted to AIX whenever the reset string is typed on the main console the system uses the service processor reboot policy to restart Because pressing Enter after the reset string is not required make su...

Page 40: ...Never Selecting this option will set the scan log dump policy to Not Applicable 3 Always Selecting this option will set the scan log dump policy to Currently Checkstop Hardware Abbreviated this is the...

Page 41: ...System Boot Currently Enabled 7 Boot Mode Menu 98 Return to Previous Menu 99 Exit from Menus 0 v Enable Disable Unattended Start Mode Use this option to instruct the service processor to restore the...

Page 42: ...ower on is enabled and call in is already enabled you will be asked to confirm your choice Refer to the message displayed on your screen If the ring indicate power on setting is changed you must selec...

Page 43: ...the number of times specified Entry values equal to or greater than 0 are valid Only successive failed reboot restart attempts are counted Use OS Defined restart policy In a full system partition thi...

Page 44: ...nce Call Out before restart Enabled Disabled If a restart is necessary due to a system fault and you are running a full system partition you can enable the service processor to call out and report the...

Page 45: ...s SMS Menu Service Mode Boot from Saved List This selection causes the system to perform a service mode boot using the service mode boot list saved in NVRAM If the system boots AIX from the disk drive...

Page 46: ...ogress now VPD from all devices in the system is displayed v Read Progress Indicators from Last System Boot Displays a number of the boot progress indicators which may include service processor checkp...

Page 47: ...Memory on page 55 Enable Disable Dynamic Processor Sparing This option is part of the Capacity Upgrade on Demand CUoD function Dynamic Processor Sparing is the capability of the system to deconfigure...

Page 48: ...llowing Column 1 1 Menu selection index Column 2 0 Logical processor device number assigned by AIX You can display these logical device numbers by issuing the following command on the AIX command line...

Page 49: ...has failed BIST POST caused a machine check or checkstop or has reached a threshold of recoverable errors The memory will remain deconfigured until repeat gard is disabled or the memory book is repla...

Page 50: ...empty The table is rebuilt during the next boot into AIX The fields in the previous table represent the following Column 1 1 Menu selection index book number Column 2 xx xx Book address used by servic...

Page 51: ...ion 78 of the Memory Configuration Deconfiguration Menu The default is enabled The failure history of each book is retained If a book with a history of failures is brought back online by disabling Rep...

Page 52: ...menu to toggle the attention fault LEDs between identify blinking and off Option 1 is available only when the system is in the error state the CEC is powered on and the service processor menus are ava...

Page 53: ...anel in the media drawer v MCM L3 Interposer Plug Count Menu Attention Do not power on the system when in this menu Fully eixt this menu before powering on the system This menu tracks the number of ti...

Page 54: ...ained until they are manually changed A screen similar to the following will be displayed In this example all four MCMs and all 16 L3 modules are shown MCM L3 Interposer Plug Count Menu 1 L3_13 7 2 L3...

Page 55: ...will be active after the first boot as noted below Note The first time the system is booted after NVRAM is cleared Not Applicable will display under Performance Mode Setup Menu on the screen This may...

Page 56: ...To override the default setting a brief description of each performance mode follows Large commercial system optimization is the setting for systems that do not fall into the other two categories stan...

Page 57: ...3 Deutsch 4 Italiano 5 Espanol 98 Return to Previous Menu 99 Exit from Menus 0 Note Your virtual terminal window must support the ISO 8859 character set to correctly display languages other than Engl...

Page 58: ...Menu 3 Serial Port Speed Setup Menu 4 Telephone Number Setup Menu 5 Call Out Policy Setup Menu 6 Customer Account Setup Menu 7 Call Out Test NOT supported in LPAR mode 98 Return to Previous Menu 99 E...

Page 59: ...ports with modems make your selections one port at a time Modem Configuration Menu Port 1 Modem Configuration File Name Port 2 Modem Configuration File Name To make changes First select the port and...

Page 60: ...ed NOT supported in LPAR mode 2 Serial Port 2 Call Out Currently Disabled NOT supported in LPAR mode 3 Serial Port 1 Call In Currently Disabled 4 Serial Port 2 Call In Currently Disabled 98 Return to...

Page 61: ...of 9600 baud or higher is recommended The following are valid serial port speeds 50 600 4800 75 1200 7200 110 1800 9600 134 2000 19200 150 2400 38000 300 3600 57600 115200 Telephone Number Setup Menu...

Page 62: ...der for the correct service center telephone number to enter Until you have that number leave this field unassigned v Customer Administration Center Telephone Number is the number of the System Admini...

Page 63: ...First All Currently First 2 Remote timeout in seconds Currently 120 3 Remote latency in seconds Currently 2 4 Number of retries Currently 2 98 Return to Previous Menu 0 v Call Out policy can be set to...

Page 64: ...ice provider does not use RETAIN Call out Test Call out test is disabled in partitioned systems Service Processor Parameters in Service Mode Full System Partition When the system is in service mode th...

Page 65: ...er to the shutdown t command on servers using AIX Working in conjunction with AIX the Service Processor in your server can operate a timer much like the wake up timer on your clock radio You can set t...

Page 66: ...ed failure the service processor can initiate a reboot restart process based on the settings in the Service Processor Reboot Restart Policy Setup Menu and the OS automatic restart settings see the ope...

Page 67: ...and it is detected by service processor surveillance Refer to Service Processor Reboot Restart Recovery on page 52 The following table describes the relationship among the operating system and service...

Page 68: ...Service Processor enable supplemental restart policy System Response No Yes default Restarts 54 Eserver pSeries 690 User s Guide...

Page 69: ...bad If a processor or memory book is deconfigured the processor or memory book remains offline for subsequent reboots until it is replaced or repeat gard is disabled The repeat gard function also pro...

Page 70: ...s automatically enabled during system power on It cannot be disabled by the user and the surveillance interval and surveillance delay cannot be changed by the user If the service processor detects no...

Page 71: ...imeout v Surveillance delay The length of time to wait from the time the operating system is started to when the first heartbeat is expected Surveillance does not take effect until the next time the o...

Page 72: ...v Enable call out for the serial port where the modem is connected v Enter the modem configuration file name v Set up site specific parameters phone numbers for call out call out policy number of cal...

Page 73: ...3 S3 Remote attachment through a modem is supported on serial port 1 S1 and serial port 2 S2 System Configuration The following describes the configuration for console mirroring v Service processor v...

Page 74: ...al time UTC which is also referred to as Greenwich mean time GMT AIX error logs have additional information available and can time stamp with local time Entering an error number provides nine words of...

Page 75: ...1 E139 E1FB E139 E183 Press Return to continue or x to return to menu EAA1 U1 9 P1 I14 E172 U1 9 P1 E172 U1 9 P1 I14 E172 U1 9 P1 94BB 9109 9380 9108 9107 9106 9105 9118 9104 9103 9102 90FD Resetting...

Page 76: ...the managed system is powered off perform either of the following v If the service processor is responding to input from the HMC or ASCII terminal select Service Processor Setup Menu from the main men...

Page 77: ...mpleted The pre standby phase components are v Service Processor Initialization service processor performs any necessary hardware and software initialization v Service Processor POST service processor...

Page 78: ...either the general user password or privileged user password Service processor menus are available on ASCII terminals attached to the serial ports on the primary I O book and on terminal emulators On...

Page 79: ...rms during steady state execution of the operating system v Environmental Monitoring The service processor monitors voltages temperatures and fan speeds on some servers v Responding to System Processo...

Page 80: ...66 Eserver pSeries 690 User s Guide...

Page 81: ...uage 2 Change Password Options NOT available in LPAR mode 3 View Error Log 4 Setup Remote IPL Initial Program Load 5 Change SCSI Settings 6 Select Console NOT available in LPAR mode 7 Select Boot Opti...

Page 82: ...er a menu item and press Enter if applicable or select a navigation key Select Language Note Your TTY must support the ISO 8859 character set to properly display languages other than English This opti...

Page 83: ...the privileged access password has been enabled you are asked for the privileged access password at startup every time you boot your system If you previously had set a privileged access password and...

Page 84: ...his error log is coordinated universal time UTC which is also referred to as Greenwich mean time GMT AIX error logs have more information available and can time stamp with your local time 70 Eserver p...

Page 85: ...rameters option displays the following menu IP Parameters 1 Client IP Address 000 000 000 000 2 Server IP Address 000 000 000 000 3 Gateway IP Address 000 000 000 000 4 Subnet Mask 255 255 255 000 Nav...

Page 86: ...keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Entering adapter parameter...

Page 87: ...plex option allows you to change how the Ethernet adapter communicates with the network Full Duplex 1 Yes 2 No 3 Auto Navigation keys M return to main menu ESC key return to previous screen X eXit Sys...

Page 88: ...System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ After selecting an adapter you will be asked to set the parameters for the adapter a menu simi...

Page 89: ...this screen entering those changes will not automatically update the Adapter Parameters screen Go back to the adapter parameters menu to make any changes Notes 1 After the ping test is initiated it m...

Page 90: ...ices 1 Select Install or Boot a Device 2 Select Boot Devices 3 Multiboot Startup Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the numb...

Page 91: ...y _ If a device is selected that does not reside in the system a menu with the following message displays THE SELECTED DEVICES WERE NOT DETECTED IN THE SYSTEM Press any key to continue If Hard Drive i...

Page 92: ...hen a device is selected for installing the operating system or to boot from the Select Task menu allows you to get more information about the device or to boot from that device in normal mode or serv...

Page 93: ...to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ When any of the Boot Device options are selected the Select Device T...

Page 94: ...ect a Navigation key _ Selecting Information displays a menu similar to the following for a hard disk Device Information pci 3fffdf0a000 pci 2 4 scsi 1 sd 8 0 Integrated Bootable DEVICE SCSI 18200 MB...

Page 95: ...nter or Select a Navigation key _ Restore Default Settings This option restores the boot list to the default boot list The default boot list will vary depending on the devices that are installed in th...

Page 96: ...automatically on startup Exiting System Management Services After you have finished using the system management services type x for exit at the Utilities menu to boot your system or partition On all...

Page 97: ...r use in analyzing the problem The AIX error log and certain SMIT functions are only available when diagnostics are run from the disk drive Consider the following items before using the diagnostics v...

Page 98: ...ode The terminal type is reset to dumb the Diagnostic Operating Instruction panel displays and you are required to go through the DEFINE TERMINAL process again Running Online Diagnostics Consider the...

Page 99: ...Diagnostics in Service Mode To run the online diagnostics in service mode from the boot hard disk do the following 1 From the HMC select the Partition Manager 2 Right click on the mouse and select Ope...

Page 100: ...resource is being used in normal operation For example this test could test one port of a multiport device while the other ports are being used in normal operation v The full test level requires the d...

Page 101: ...ostic controller is loaded follow the normal diagnostic instructions Documentation for the AIX operating system is available from the IBM Eserver pSeries Information Center at http publib16 boulder ib...

Page 102: ...on the service processor main menu A fast mode boot skips much of the built in diagnostic testing A slow mode boot may yield a new 8 character error code on the operator panel and new errors in the s...

Page 103: ...ff the pSeries 690 see the IBM Hardware Management Console for pSeries Installation and Operations Guide order number SA38 0590 for more information about full system partitions 4 Right click the mous...

Page 104: ...system is registered on the NIM server and the diagnostic boot is enabled run the command lsnim a Cstate Z ClientName from the command line on the NIM server Refer to the following table for system re...

Page 105: ...address if applicable and subnet mask Exit to the Network Parameters screen 8 If the NIM server is set up to allow pinging from the client system use the ping utility in the RIPL utility to verify th...

Page 106: ...oblems might be preventing you from connecting to the NIM server Verify the settings and the status of the network If you continue to have problems refer to the Boot Problems section of the Eserver pS...

Page 107: ...v Configure Ring Indicate Power On Policy v Update System or Service Processor Flash v Configure Scan Dump Policy To perform one of these tasks use the Task Selection option from the FUNCTION SELECTIO...

Page 108: ...ay Hardware Error Report v Display Hardware Vital Product Data v Display Machine Check Error Log v Display Microcode Level v Display or Change Bootlist v Display or Change Diagnostic Run Time Options...

Page 109: ...service aid to change the system configuration or install code can produce unexplained system problems after exiting the diagnostics Analyze Adapter Internal Log The PCI RAID adapter has an internal...

Page 110: ...filename is the name and location where the user wants to store the output data for example tmp adaptlog Backup and Restore Media This service aid allows verification of backup media and devices It pr...

Page 111: ...sectors found v Certify DVD RAM media This selection reads all of the ID and data fields It checks for bad data and counts all errors encountered If an unrecovered error occurs or recovered errors ex...

Page 112: ...rmat Writes all of the disk The pattern written on the disk is device dependant for example some drives may write all 0s while some may write the hexadecimal number 5F No bad block reassignment occurs...

Page 113: ...AP Note If there are differences between the saved data and the newly obtained data then all sectors on this drive cannot be overwritten The new bad blocks are not overwritten 7 If the bad block list...

Page 114: ...d diagnostics This service aid provides a tool for configuring and removing dials and LPF keys to the asynchronous serial ports This selection invokes the SMIT utility to allow Dials and LPF keys conf...

Page 115: ...boot the system The term reboot in the context of this service aid is used to describe bringing system hardware back up from scratch for example from a system reset or power on When the reboot process...

Page 116: ...ons and phone numbers to use for remote maintenance support Use this service aid to display and change the following settings for the Remote Maintenance Policy Note Because of system capability some o...

Page 117: ...ft on the pager for callback v Customer System Phone Number This is the number to which your system s modem is connected The service or administration center representatives need this number to make d...

Page 118: ...remote location If the system is powered off and Ring Indicate Power On is enabled the system powers on at a predetermined number of rings If the system is already on no action is taken In either case...

Page 119: ...ontent of the dump The Scan Dump Control SDC settings are v As Needed This setting allows the platform firmware to determine whether a scan dump is performed This is the default setting for the dump p...

Page 120: ...ake Effect Immediately Set this to Yes if the changes made to the settings in this menu are to take place immediately Otherwise the changes take effect beginning with the next system boot You can acce...

Page 121: ...CD ROM drive This selection allows you to recover data from an old drive when replacing it with a new drive The service aid recovers all logical volume manager LVM software reassigned blocks To preven...

Page 122: ...a plus sign or a minus sign preceding its name the Diagnostic Package is loaded If the device has an asterisk preceding its name the Diagnostic Package for the device is not loaded or is not available...

Page 123: ...re running in Problem Determination Mode Display Microcode Level This task is used to display the microcode or firmware levels of currently installed resources When the sys0 resource is selected the t...

Page 124: ...e user to turn on or off including the Error Log Analysis ELA the default is off v Number of Days Used to Search Error Log This option allows the user to select the number of days for which to search...

Page 125: ...ic Event Logging option l Displays or changes the value of the Diagnostic Event Log File Size Allowable size are between 100K and 1000K in increments of 100K The size may never be decreased m Displays...

Page 126: ...operating system error log This information is stored in the var adm ras directory You can run the command from the AIX command line by typing usr lpp diagnostics bin diagrpt o s mmddyy a r Flag Descr...

Page 127: ...oblem with the device Run diagnostics on sysplanar0 to determine what repair action is needed v Warning High The sensor reading indicates a problem with the device This could become a critical problem...

Page 128: ...ult Examples The following are examples from this command 1 Display a list of the environmental sensors usr lpp diagnostics bin uesensor l Sensor Fan Speed Status Normal Value 2436 RPM Location Code F...

Page 129: ...rocode This task can be run directly from the AIX command line See the following sections for instructions on downloading to a particular type adapter or device Download Microcode to PCI SCSI RAID Ada...

Page 130: ...apter Microcode installation occurs while the adapter and attached drives are available for use It is recommended that a current backup be available and the installation be scheduled during a non peak...

Page 131: ...ription c No console mode Run without user interaction cdX Device selected for example cd0 s Source of the new microcode The default is etc microcode l Level of microcode image to be installed Latest...

Page 132: ...lt is detected in the system The Fault Indicators are turned off when a Log Repair Action is performed After a serviceable event is complete do a System Verification to verify the fix Also do a Log Re...

Page 133: ...l Disk This selection is used to format a selected disk drive You can run this task from the AIX command line Use the following fastpath command diag T format Array Controller Microcode Download This...

Page 134: ...ng the previous pattern A random pattern is written by selecting the Write Random Pattern option Note The Erase Disk service aid has not been certified as meeting the Department of Defense or any othe...

Page 135: ...to PCI SCSI RAID Adapter This function formats the physical disks attached to a PCI SCSI RAID adapter This task can be run directly from the AIX command line See the following command syntax diag c d...

Page 136: ...om a diskette or tape The purpose of this generic script is to load microcode to a supported resource The genucode program should be downloaded onto diskette or tape in tar format while the microcode...

Page 137: ...r replace PCI adapters that are hot pluggable The following functions are available under this task v List PCI Hot Plug Slots v Add a PCI Hot Plug Adapter v Replace Remove a PCI Hot Plug Adapter v Ide...

Page 138: ...is function should also be done when a new adapter is added to the system The Install Configure Devices Added After IPL function attempts to install the necessary software packages for any newly added...

Page 139: ...he slot is set to the Identify state The Attach a Device to an SES Device function lists all empty hot swap slots that are available for the insertion of a new device After a slot is selected the powe...

Page 140: ...the task c Run the task without displaying menus Only command line prompts are used This flag is only applicable when running an option such as identify or remove d Indicates the SCSI device T Specif...

Page 141: ...that have more than one Identify and System attention indicator When this command is used without s flag the current state of the identify indicator is displayed For more information on the tasks see...

Page 142: ...al Disk Identify This selection identifies physical disks connected to a PCI SCSI 2 F W RAID adapter You can run this task directly from the AIX command line See the following command syntax diag c d...

Page 143: ...ll exercisers v Only supported on CHRP platforms v Only supported in concurrent or service modes v Not supported from standalone diagnostics v System performance will be degraded while running the exe...

Page 144: ...ervice support structure If any other errors were encountered select and run the Error Log Analysis task If Error Log Analysis does not report a problem then contact your service support structure Exe...

Page 145: ...dge are required to run this exerciser The actual Test Diagnostics Cartridge depends upon the specific tape device being tested The exerciser automatically rewinds the tape Test Requirements are v Tap...

Page 146: ...ult Any mismatch results in an error condition If the processor is in use by the exerciser and is removed as a result of dynamic logical partitioning the exerciser terminates 132 Eserver pSeries 690 U...

Page 147: ...ng detected v The service aid transmitted a SCSI Inquiry Command and did not receive any response or error status back v The service aid transmitted a SCSI Inquiry Command and the adapter indicated a...

Page 148: ...nformation to the screen to copy it to a DOS formatted diskette or to copy it to a file The file name LOGSENSE DAT is used when the log sense data is written to the diskette The service aid prompts fo...

Page 149: ...service aid provides tools for diagnosing and resolving problems on SSA attached devices The following tools are provided v Set Service Mode v Link Verification v Configuration Verification v Format a...

Page 150: ...the diskette for selection The diskette must be a valid backup format diskette Refer to the update instructions with the kit or the service guide for the system unit to determine the current level of...

Page 151: ...ifies that the flash update image file is on diskette The device_name variable specifies the diskette drive The default device_name is dev fd0 f Flash update image file source The file_name variable s...

Page 152: ...v Update EEPROM Updates the contents of the EEPROM on a selected controller v Replace Controller Replaces a controller in the array 138 Eserver pSeries 690 User s Guide...

Page 153: ...microcode directory l Physical disk channel ID for example 27 P Download the previous level of microcode default to latest level Use this command syntax to format a physical disk diag c d deviceName T...

Page 154: ...140 Eserver pSeries 690 User s Guide...

Page 155: ...cs in service mode on a full system partition Does the system have AIX diagnostics preinstalled YES Go to Step 2 Loading the Online Diagnostics in Service Mode NO Go to Step 2 5 Loading the Standalone...

Page 156: ...stem verification 1 Press Enter 2 If the terminal type is requested you must use the Initialize Terminal option on the Function Selection menu to initialize the operating system before you can continu...

Page 157: ...the diagnostics press the F3 key from a defined terminal or press 99 from an undefined terminal 2 If you changed any attributes on your ASCII terminal to run the diagnostics change the settings back t...

Page 158: ...144 Eserver pSeries 690 User s Guide...

Page 159: ...Diagnostics Use this procedure to obtain a service request number SRN when you load the standalone or online diagnostics If you are unable to load the standalone or online diagnostics go to Problem D...

Page 160: ...to Step 6 on page 147 Step 5 This step starts the online diagnostics in concurrent mode Note The AIX operating system must be installed on the partition on which you want to run online diagnostics 1...

Page 161: ...lowing table and perform the action listed in the Action column Symptom Action Display problem Go to Step 8 All other symptoms Go to Problem Determination When Unable to Load Diagnostics on page 151 S...

Page 162: ...Action The Diagnostic Mode Selection menu is displayed Select Problem Determination and go to Step 12 on page 149 The Missing Resource menu is displayed Follow the displayed instructions until either...

Page 163: ...n the resources you are having problems with or select the All Resources option to check all of the configured resources Find the response in the following table and perform the action listed in the A...

Page 164: ...rtition must have network adapters For more information see Chapter 5 Using the Online and Standalone Diagnostics on page 83 2 Insert the diagnostic CD into the CD ROM drive 3 When the keyboard POST i...

Page 165: ...this system NO Go to Step 15 on page 150 YES Go to Step 3 Step 3 This step attempts to load online diagnostics in service mode 1 Reboot the partition 2 If the keyboard POST indicator displays press th...

Page 166: ...Step 5 YES Go to Step 6 on page 154 Step 5 Starting at the top of the following table locate your symptom and perform the action listed in the Action column Symptom Action The power LED does not come...

Page 167: ...code M0BT0000 and report the problem to the service organization The System Management Services menu is displayed The device or media that you are attempting to boot from might be faulty 1 Check the...

Page 168: ...lone or Online Diagnostics on page 145 Step 7 There is a problem with the keyboard Go to the problem determination documentation for this type of terminal For more information refer to the Hardware Ma...

Page 169: ...ycling facilities may not be available in your area In the United States IBM has established a collection process for reuse recycling or proper disposal of used sealed lead acid nickel cadmium and nic...

Page 170: ...imline Doors 7 9 7 9 62 62 Notes 1 Noise levels cited are for the typical configuration A Frame Bulk Power CEC cage battery option media drawer and two I O drawers 2 The 0 6 B 6 dB reduction in noise...

Page 171: ...untry where such provisions are inconsistent with local law THIS MANUAL IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES O...

Page 172: ...158 Eserver pSeries 690 User s Guide...

Page 173: ...the HMC 3 Start the service processor menus 4 Set the system name 5 Enable Surveillance 6 Configure call in call out 7 Attach modems if necessary If modem attachment is not necessary proceed to step...

Page 174: ...lect System Power Control 3 Select Power On System When you are asked if you wish to continue powering on the system type Y 4 After the system firmware and operating system have initialized the server...

Page 175: ...e sound of a telephone being dialed This is your computer trying to page you If this test is successful call out is working correctly Serial Port Configuration To configure the serial port on an AIX s...

Page 176: ...162 Eserver pSeries 690 User s Guide...

Page 177: ...ample modem configuration files are located in the firmware in usr share modems subdirectory if your server is using AIX with the following names A listing of each specific file is included in this ap...

Page 178: ...nded command set prefixed with If Yes go to step 5 If No continue with step 4 4 Does your modem respond to v ATZ reset command or v ATZn reset commands where n can be 0 1 and so on If ATZ configuratio...

Page 179: ...7 are not designed for the paging function Although they can be used for paging they return an error message when they do not get the expected response from another modem Therefore even though the pag...

Page 180: ...can modify as follows 1 Find the necessary command in your modem manual 2 Copy the usr share modems modem_f cfg file to a new file with a different name for example modem_fx cfg 3 In the new file mode...

Page 181: ...Some modems generate an interrupt only on the first ring signal that they receive AT T DataPort 2001 is an example of such a modem The service processor uses the ring interrupt request to count the nu...

Page 182: ...wise to occasionally change some of the functional settings and then change them back just for the sense of security that the modem is communicating and to ensure it has been initialized recently If...

Page 183: ...ter the System initialization complete message displays at the remote terminal If Yes the modem is set up correctly If No try another Dn setting for your server s modem See your modem manual for this...

Page 184: ...nal selected as the primary console to manifest the modem s response to DTR transitions v If a local ASCII terminal or a graphics console is to be a permanent part of your server then make one of them...

Page 185: ...n phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT F E2E0T r Reset to factory defaults Reliable mode Echo off ignore 0 r or OK r n timeout 2 Ignore modem response sen...

Page 186: ...eout Expect a connection response expect 33 r or 31 r or 28 r or 26 r or 24 r or 21 r or 19 r or 13 r or 12 r or 1 r busy 7 r timeout 60 done page send ATDT N R r N pager call center number Add enough...

Page 187: ...dout send AT F E0E0 r Reset to factory defaults E0 data compression disabled E0 echo disabled ignore 0 r or OK r n timeout 2 Ignore modem response send AT F0 Q2S8 6 r Trellis modulation disabled Retra...

Page 188: ...o enter paging number R return number expect 0 r or 3 r timeout 30 Confirm successful command delay 2 Wait before hanging up send Assure command mode delay 2 Allow mode switching delay send ATH0 r Han...

Page 189: ...cape to command mode S0 2 Answer on second ring H0 Hang up T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone number...

Page 190: ...timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r N pager call center number Add eno...

Page 191: ...scape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the...

Page 192: ...ut 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r...

Page 193: ...inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will...

Page 194: ...timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r...

Page 195: ...responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations 181...

Page 196: ...numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain prog...

Page 197: ...ful send AT C1 D2 R1 r Detect carrier and DTR Ignore RTS expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring...

Page 198: ...done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done 184 Eserver pSeries 690 User s Guide...

Page 199: ...ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands C1 Detect CD D2 Respond to DTR oft...

Page 200: ...Ignore RTS expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect...

Page 201: ...error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations 187...

Page 202: ...188 Eserver pSeries 690 User s Guide...

Page 203: ...igure memory 55 processor 55 configure scan dump policy 105 console mirroring 59 enable disable 23 customer account setup menu 50 customizing files modem configuration 166 D deconfigure memory 55 proc...

Page 204: ...stem operator panel locations 11 memory configure 55 deconfigure 55 memory configuration deconfiguration menu 35 36 menu boot mode 31 call in call out 44 call out policy setup 49 customer account setu...

Page 205: ...the HMC 10 preface xiii primary console 170 privileged user menus 19 problem determination diagnostics loading 151 hardware 145 online diagnostics 151 stamdalone diagnostics 151 using online diagnost...

Page 206: ...rmware 119 format media 120 generic microcode download 122 local area network 127 log repair action 127 machine check error log 109 PCI RAID physical disk identify 128 periodic diagnostics 128 service...

Page 207: ...em attention indicators 126 system information menu 32 system introduction 1 system management services 67 boot devices select 79 boot options select 76 error log view 69 exiting SMS 82 IPL remote set...

Page 208: ...194 Eserver pSeries 690 User s Guide...

Page 209: ...ied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your tasks h h h h...

Page 210: ...ESSEE Information Development Department H6DS 905 6C006 11501 Burnet Road Austin TX 78758 3493 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

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Page 212: ...IBMR Printed in U S A October 2002 SA38 0588 02...

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