IBM DS8000 - ADDITIONAL INFORMATION, User Manual, Page: 198 / 250

Presenting time
The time and date of the most recent problem report.
Description
The description of the error condition for the problem ID.
User action
The recommended actions that you need to take to resolve this error
condition.
Product-specific alert traps 1 and 2
Product-specific alert traps contain the identifier that the storage unit assigns for
the particular problem that caused the trap. The character string Problemid=n
(where n is the problem identifier) is in the description field of the trap. The
function for generic, trap-6, product-specific trap 1, and trap 2 on the storage unit
is the same. Product-specific alert trap 1 is set as the default.
Product-specific alert traps 1 and 2 generate the following information:
yyyy/mm/dd hh:mm:ss zzz
Provides the time and date of the most recent problem occurrence. (zzz
represents the time zone.)
data Provides the following detailed information about the trap:
v
Storage unit machine type
v Model
v
Serial number
v Problem ID
v
Severity
partnumber
Provides the resource unit and part number.
Product-specific alert traps 3, 100, 101, 102, 200, 202, 210, 211,
212, 213, 214, 215, 216, and 217
These alert traps generate the following information:
yyyy/mm/dd hh:mm:ss zzz
Provides the time and date of the most recent problem occurrence. (zzz
represents the time zone.)
description
Provides ashort textual description of the trap.
data Provides detailed information about the trap.
Obtaining services for a storage unit
The following are IBM services that you can obtain to benefit the processing
associated with your storage unit.
Hardware problems
The storage unit is capable of remote error notification and remote support for
those machines that are under warranty or a maintenance agreement. An IBM
service support representative (SSR) configures your storage unit for remote service
during installation.
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DS8000 User’s Guide