IBM BladeCenter HC10 Type 7996 Service Manual Download Page 38 | Manualshive

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background image

3.

Carefully

slide

the

bezel

assembly

onto

the

blade

workstation

until

it

clicks

into

place.

4.

Install

the

cover

onto

the

blade

workstation.

5.

Install

the

blade

workstation

into

the

BladeCenter

unit.

Removing

a

SATA

storage

drive

To

remove

a

SATA

storage

drive,

complete

the

following

steps.

Hard
disk drive

Hard disk drive
release lever

1.

Read

the

safety

information

that

begins

on

page

vii

and

“Installation

guidelines”

on

page

13.

2.

If

the

blade

workstation

is

installed

in

a

BladeCenter

unit,

remove

it

(see

“Removing

the

blade

workstation

from

a

BladeCenter

unit”

on

page

16).

3.

Remove

the

blade

workstation

cover

(see

“Removing

the

blade

workstation

cover”

on

page

19

for

instructions).

4.

Locate

the

SATA

storage

drive.

Attention:

Do

not

press

on

the

top

of

the

drive.

Pressing

the

top

might

damage

the

drive.

5.

Push

the

blue

release

lever

at

the

front

of

the

drive

tray

away

from

the

storage

drive;

then,

slide

the

drive

forward

to

disengage

it

from

the

connector

at

the

rear

of

the

drive

tray.

6.

Lift

the

storage

drive

out

of

the

drive

tray.

7.

To

remove

the

drive

tray,

remove

the

four

screws

that

secure

it

to

the

system

board

and

lift

it

out

of

the

blade

workstation.

8.

If

you

are

instructed

to

return

the

storage

drive,

follow

all

packaging

instructions,

and

use

any

packaging

materials

for

shipping

that

are

supplied

to

you.

22

BladeCenter

HC10

Type

7996:

Problem

Determination

and

Service

Guide

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Summary of Contents for BladeCenter HC10 Type 7996

Page 1: ...BladeCenter HC10 Type 7996 Problem Determination and Service Guide ...

Page 2: ......

Page 3: ...BladeCenter HC10 Type 7996 Problem Determination and Service Guide ...

Page 4: ...ge 85 and the Warranty and Support Information document on the IBM BladeCenter Documentation CD Third Edition April 2008 Copyright International Business Machines Corporation 2007 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...blade workstation components 13 Installation guidelines 13 System reliability guidelines 15 Handling static sensitive devices 15 Returning a device or component 15 Removing the blade workstation from a BladeCenter unit 16 Installing the blade workstation in a BladeCenter unit 17 Removing and replacing Tier 1 CRUs 19 Removing the blade workstation cover 19 Installing the blade workstation cover 20 ...

Page 6: ... 66 Service processor problems 67 Software problems 68 Universal Serial Bus USB port problems 68 Diagnostic programs messages and error codes 68 Running the diagnostic programs 69 Diagnostic text messages 70 Viewing the test log 70 Diagnostic error codes 71 Recovering from a BIOS update failure 74 Solving SATA device problems 75 Solving shared BladeCenter resource problems 75 Keyboard or mouse pro...

Page 7: ...Avis de conformité à la réglementation d Industrie Canada 91 Australia and New Zealand Class A statement 91 United Kingdom telecommunications safety requirement 91 European Union EMC Directive conformance statement 91 Taiwanese Class A warning statement 92 Chinese Class A warning statement 92 Japanese Voluntary Control Council for Interference VCCI statement 92 Korean Class A Warning Statement 92 ...

Page 8: ...vi BladeCenter HC10 Type 7996 Problem Determination and Service Guide ...

Page 9: ...n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto leia as Informações sobre Se...

Page 10: ...ior cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and the frame ground v Make sure that the power cord is the correct type as specified in the documentation for your BladeCenter unit t...

Page 11: ...available to turn off the power if necessary When you are working with powered on electrical equipment use only one hand Keep the other hand in your pocket or behind your back to avoid creating a complete circuit that could cause an electrical shock When using a tester set the controls correctly and use the approved probe leads and accessories for that tester Stand on a suitable rubber mat to insu...

Page 12: ...nce of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures v Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Discon...

Page 13: ...nces or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device v Use of controls or adjustments or performance of procedures other than ...

Page 14: ...vice and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 xii BladeCenter HC10 Type 7996 Problem Determination and Service Guide ...

Page 15: ... this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 10 CAUTION Do not place any object on top of rack mounted devices Statement 21 CAUTION Hazardous energy is present when the blade is connected to the power source Always replace the blade cover before installing the blade Safety xiii ...

Page 16: ...xiv BladeCenter HC10 Type 7996 Problem Determination and Service Guide ...

Page 17: ...ported options and how to configure the workstation v Safety Information This document is in Portable Document Format PDF on the IBM Documentation CD It contains translated caution and danger statements Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information document v Warrant...

Page 18: ...nvenient or problem situations v Attention These notices indicate potential damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur v Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure step or...

Page 19: ...v 5400 rpm if hard disk drive or faster Integrated functions v Q965 Express chip set with ICH8 v Broadcom Gigabit Ethernet controller with TCP IP offload engine TOE v Local service processor Baseboard management controller BMC with Intelligent Platform Management Interface IPMI firmware and Serial over LAN SOL v Local service processor BMC v RS 485 interface for communication with the management m...

Page 20: ...e blade bay in which the blade workstation is installed Only USB keyboard video and mouse are supported The operating system in the blade workstation must provide USB support for the blade workstation to recognize and use the keyboard and mouse When you are not running an operating system that has USB device drivers such as in the following situations the keyboard responds very slowly v Running th...

Page 21: ...t module Web interface or through IBM Director Console Blade error LED When this amber LED is lit it indicates that a system error has occurred in the blade workstation The blade error LED turns off only after the error is corrected Power control button This button is behind the control panel door Press this button to turn on or turn off the blade workstation Note The power control button has effe...

Page 22: ...lade workstation v The thin client can turn on the blade workstation remotely Turning off the blade workstation When you turn off the blade workstation it is still connected to power through the BladeCenter unit The blade workstation can respond to requests from the service processor such as a remote request to turn on the blade workstation To remove all power from the blade workstation you must r...

Page 23: ...following illustration shows the location of the BIOS recovery jumper and the clear CMOS button on the system board BIOS recovery jumper Clear CMOS button The following table defines the function of each jumper and button on the system board Name Description BIOS recovery jumper J21 The BIOS recovery jumper J21 can be opened or closed In the open position the jumper is only connected to one pin To...

Page 24: ...Name Description Clear CMOS button Press this button to reset the CMOS settings stored in the blade workstation 8 BladeCenter HC10 Type 7996 Problem Determination and Service Guide ...

Page 25: ...etup Utility program complete the following steps 1 Turn on the workstation 2 When the message Press F1 for Configuration Setup appears press F1 If an administrator password has been set you must type the administrator password to access the full Configuration Setup Utility menu 3 Follow the instructions on the screen Configuring the Gigabit Ethernet controllers Two Ethernet controllers are integr...

Page 26: ...ler enumeration The enumeration of the Ethernet controllers in a blade workstation is operating system dependent Through the operating system settings you can verify the Ethernet controller designations that a blade workstation uses The routing of an Ethernet controller to a particular I O module bay depends on the type of blade workstation You can verify which Ethernet controller is routed to whi...

Page 27: ...ier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation v Tier 2 customer replaceable unit You may install a Tier 2 CRU yourself or request IBM to install it at no additional charge under the type of warranty service that is designated for your server v Field replaceable unit FRU FRUs must be installed only by trained service technici...

Page 28: ...processor 3 20 GHz 512KB L2 cache option 43W0956 5 Microprocessor 2 66 GHz 4MB L2 cache models 51x 55x 5Ax 5Bx 5Rx 5Sx 43W0948 5 Microprocessor 1 86 GHz 2MB L2 cache model 21x 43W0954 6 Front bezel with LEDs and switches 43W0943 7 System board assembly 43W6356 8 Compression card 43W6361 9 Hard disk drive 60 GB 5400 rpm SATA models 21x 51x 5Ax 5Bx 43W6176 9 Hard disk drive 80 GB 7200 rpm SATA model...

Page 29: ...wn issues are addressed and that your blade workstation is ready to function at maximum levels of performance To download the latest firmware complete the following steps Note Changes are made periodically to the IBM Web site The actual procedure might vary slightly from what is described in this document 1 Go to http www ibm com systems support 2 Under Product support click BladeCenter 3 Under Po...

Page 30: ...nt for any additional procedures that you might have to perform before you remove or install the component v For a list of supported options for the blade workstation see http www ibm com servers eserver serverproven compat us 14 BladeCenter HC10 Type 7996 Problem Determination and Service Guide ...

Page 31: ...e ESD connector on the front or back of the BladeCenter unit v Limit your movement Movement can cause static electricity to build up around you v Handle the device carefully holding it by its edges or its frame v Do not touch solder joints pins or exposed circuitry v Do not leave the device where others can handle and damage it v While the device is still in the static protective package touch it ...

Page 32: ...e safety information that begins on page vii and Installation guidelines on page 13 2 BladeCenter T and HT units only Remove the bezel assembly on the BladeCenter T or HT unit For detailed instructions for removing the bezel assembly see the Installation and User s Guide that comes with the BladeCenter T or HT unit 3 If the blade workstation is operating shut down the operating system then press t...

Page 33: ...he bay from which you removed the blade workstation remove it from the bay Attention You must install the blade workstation in the same blade bay from which you removed it Some blade workstation configuration information and update options are established according to bay number Reinstalling a blade workstation into a different blade bay from the one from which it was removed could have unintended...

Page 34: ... the BladeCenter T or HT unit For detailed instructions for reinstalling the bezel assembly see the Installation and User s Guide that comes with the BladeCenter T or HT unit If you have changed the configuration of the blade workstation or if you are installing a different blade workstation from the one that you removed you must configure the blade workstation through the Configuration Setup Util...

Page 35: ...ety information that begins on page vii and Installation guidelines on page 13 2 If the blade workstation is installed in a BladeCenter unit remove it see Removing the blade workstation from a BladeCenter unit on page 16 for instructions 3 Carefully lay the blade workstation down on a flat static protective surface with the cover side up 4 Press the blade cover release on each side of the blade wo...

Page 36: ...override this protection 1 Read the safety information that begins on page vii and Installation guidelines on page 13 2 Lower the cover so that the slots at the rear slide down onto the pins at the rear of the blade workstation Before closing the cover check that all components are installed and seated correctly and that you have not left loose tools or parts inside the blade workstation 3 Pivot t...

Page 37: ... bezel assembly release on each side of the blade workstation and pull the bezel assembly away from the blade workstation approximately 1 2 cm 0 5 inch 5 Disconnect the control panel cable from the control panel connector 6 Pull the bezel assembly away from the blade workstation 7 Store the bezel assembly in a safe place Installing the bezel assembly To install the bezel assembly complete the foll...

Page 38: ...workstation cover see Removing the blade workstation cover on page 19 for instructions 4 Locate the SATA storage drive Attention Do not press on the top of the drive Pressing the top might damage the drive 5 Push the blue release lever at the front of the drive tray away from the storage drive then slide the drive forward to disengage it from the connector at the rear of the drive tray 6 Lift the ...

Page 39: ... hard disk drive from the package Attention Do not press on the top of the drive Pressing the top might damage the drive 3 Place the drive into the drive tray and push it toward the rear of the drive tray The drive slides into the connector until the drive moves past the lever at the front of the tray 4 Install the blade workstation cover see Installing the blade workstation cover on page 20 for i...

Page 40: ...5 Determine which DIMM you want to remove from the blade workstation Attention To avoid breaking the retaining clips or damaging the DIMM connectors handle the clips gently 6 Move the DIMM retaining clips on the side of the DIMM socket to the open position by pressing the retaining clips away from the center of the DIMM socket 7 Using your fingers pull the DIMM out of the DIMM socket 8 If you are ...

Page 41: ...ing clip 5 Make sure that both of the connector retaining clips are in the fully open position 6 Turn the DIMM so that the DIMM keys align correctly with the connector on the system board 7 Insert the DIMM by pressing the DIMM along the guides into the connector Make sure that the retaining clips snap into the closed positions Attention If there is a gap between the DIMM and the retaining clips th...

Page 42: ...r unit on page 16 3 Remove the blade workstation cover see Removing the blade workstation cover on page 19 for instructions 4 Pivot the end of the card out of the compression card connector then slide the card out of the compression card bracket and lift the card out of the blade workstation 5 If you are instructed to return the compression card follow all packaging instructions and use any packag...

Page 43: ...move the compression card from the package 2 Orient the compression card over the system board 3 Slide the end of the card into the raised compression card bracket then gently pivot the card into the compression card connector 4 Install the blade workstation cover see Installing the blade workstation cover on page 20 5 Install the blade workstation into the BladeCenter unit see Installing the blad...

Page 44: ... unit on page 16 3 Remove the blade workstation cover see Removing the blade workstation cover on page 19 for instructions 4 Lift the release latch that secures the graphics card to the system board 5 Slide the card away from the graphics card connector then lift the card out of the blade workstation 6 If you are instructed to return the expansion card follow all packaging instructions and use any...

Page 45: ... system board and slide the narrow end of the card into the graphics card connector 3 Lower the release latch to secure the graphics card to the system board Note For device driver and configuration information to complete the installation of the graphics card see the documentation that comes with the graphics card 4 Install the blade workstation cover see Installing the blade workstation cover on...

Page 46: ...y from the socket 7 Dispose of the battery as required by local ordinances or regulations Note See Battery return program on page 89 for more information Installing the battery The following notes describe information that you must consider when you are replacing the battery in the blade workstation v When you are replacing the battery you must replace it with a lithium battery of the same type fr...

Page 47: ...the following steps 1 Follow any special handling and installation instructions that come with the battery 2 Insert the battery a Tilt the battery so that you can insert it into the socket on the side opposite the battery clip b Press the battery down into the socket until it clicks into place Make sure the battery clip holds the battery securely 3 Install the blade workstation cover see Installin...

Page 48: ...s paired microprocessor v The microprocessor FRU for this system board includes a heat sink v A heat sink FRU can be ordered separately if the thermal material becomes contaminated To remove a microprocessor complete the following steps Heat Sink Microprocessor 1 Read the safety information that begins on page vii and Installation guidelines on page 13 2 If the blade workstation is installed in a ...

Page 49: ...oprocessor socket Touching these pins might result in permanent damage to the system board 7 Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops in the fully open position approximately a 130 angle Lift the microprocessor retainer upward 8 Use your fingers to pull the microprocessor out of the socket Microprocessor Microprocessor socket Alignmen...

Page 50: ...cking lever on the microprocessor socket from its closed and locked position until it stops in the fully open position approximately a 130 angle as shown b Make sure the microprocessor retainer on the microprocessor socket from is in the fully open position approximately a 100 angle as shown c Touch the static protective package that contains the microprocessor to any unpainted metal surface on th...

Page 51: ...contact your service technician a If you are installing a new heat sink remove the plastic protective cover from the bottom of the heat sink b Make sure that the thermal material is still on the bottom of the heat sink then align and place the heat sink on top of the microprocessor in the retention bracket thermal material side down Press firmly on the heat sink c Align the five captured screws on...

Page 52: ...age 16 for instructions 3 Remove the blade workstation cover see Removing the blade workstation cover on page 19 4 Remove the blade workstation bezel assembly see Removing the bezel assembly on page 21 5 Remove all of the installed components in the following list from the system board assembly then place them on a non conductive surface or install them on the new system board assembly v Compressi...

Page 53: ...ng a SATA storage drive on page 23 v DIMMs See Installing a memory module on page 24 v Graphics card See Installing a graphics card on page 29 v Compression card See Installing a compression card on page 27 2 Install the bezel assembly see Installing the bezel assembly on page 21 3 Install the blade workstation cover see Installing the blade workstation cover on page 20 4 Install the blade worksta...

Page 54: ...38 BladeCenter HC10 Type 7996 Problem Determination and Service Guide ...

Page 55: ... codes and messages to indicate successful test completion or the detection of a problem See POST for more information v Troubleshooting tables These tables list problem symptoms and actions to correct the problems See Troubleshooting tables on page 56 for more information v Diagnostic programs messages and error codes The diagnostic programs are the primary method of testing the major components ...

Page 56: ... Action column until the problem is solved v See Chapter 3 Parts listing Type 7996 on page 11 to determine which components are CRUs and which components are FRUs v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Beep code Description Action 1 1 3 CMOS write read test failed 1 Reseat the battery 2 Clear CMOS See Syst...

Page 57: ...ion each time a DIMMs b Trained service technician only System board assembly 1 3 1 First 64K RAM test failed 1 Reseat the DIMMs see Removing a memory module on page 24 and Installing a memory module on page 24 2 Replace the lowest numbered pair of DIMMs then restart the workstation If the beep code error remains go to 3b Return one DIMM at a time from the failed pair to its connector restarting t...

Page 58: ...Installing a memory module on page 24 2 Replace the following components one at a time in the order shown restarting the blade workstation each time a DIMMs b Trained service technician only System board assembly No beep symptoms The following table describes situations in which no beep code sounds when POST is completed v Follow the suggested actions in the order in which they are listed in the A...

Page 59: ...owing components one at a time in the order shown restarting the blade workstation each time a Battery b Trained service technician only Microprocessor 1 3 Replace the following components one at a time in the order shown restarting the blade workstation each time a Battery b Trained service technician only Microprocessor 1 c Trained service technician only System board assembly 101 Timer tick int...

Page 60: ...stem board assembly 162 Invalid configuration information or CMOS RAM checksum failure 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Reseat the battery 3 Replace the following components one at a time in the order shown restarting the blade workstation each time a Battery b Trained service technician only System board assembly 163 Time of day no...

Page 61: ...nd save the settings 2 Reseat the battery 3 Clear CMOS See System board jumpers and buttons on page 7 for information about how to clear CMOS 4 Trained service technician only Replace the system board assembly 187 VPD Serial Number not set Trained service technician only Replace the system board assembly 189 Three attempts to enter the incorrect password Restart the blade workstation run the Confi...

Page 62: ...C failure Shutdown and remove the blade workstation from the BladeCenter unit wait 30 seconds then reinstall the blade workstation in the BladeCenter unit and restart it If the problem persists perform the following tasks in the order shown restarting the blade workstation each time 1 Update the BMC firmware 2 Trained service technician only Replace the system board assembly 1601 BMC is not respon...

Page 63: ...n card b Trained service technician only System board assembly 1802 No more I O space available 1 Run the Configuration Setup Utility program and make sure that I O resource settings are correct 2 Remove each I O expansion card one at a time restarting the blade workstation each time until the problem is isolated 3 Replace the following components one at a time in the order shown restarting the bl...

Page 64: ... at a time restarting the blade workstation each time until the problem is isolated 3 Replace the following components one at a time in the order shown restarting the blade workstation each time a Failed I O expansion card b Trained service technician only System board assembly 1806 PCI device failure 1 Run the Configuration Setup Utility program to verify device settings 2 Remove each I O expansi...

Page 65: ...ve each I O expansion card one at a time restarting the blade workstation each time until the problem is isolated 3 Replace the following components one at a time in the order shown restarting the blade workstation each time a Failed I O expansion card b Trained service technician only System board assembly 1962 Boot sector error no operating system installed 1 Make sure that a bootable operating ...

Page 66: ...m select Load Default Settings and save the settings 2 Trained service technician only Reseat the microprocessor 3 Replace the following components one at a time in the order shown restarting the blade workstation each time a Trained service technician only Microprocessor b Trained service technician only System board assembly 01298000 BIOS does not support the current processor stepping 1 Run the...

Page 67: ...tation each time a Hard disk drive b Trained service technician only System board assembly Error logs The BMC log contains all system status messages from the blade workstation service processor The management module event log in your BladeCenter unit contains messages that were generated on each blade workstation during POST and status messages from the BladeCenter service processor See the Manag...

Page 68: ... entry use the Up Arrow and Down Arrow keys or the Page Up and Page Down keys To move from one entry to the next select Get Next Entry or Get Previous Entry The BMC log indicates an assertion event when an event has occurred It indicates a deassertion event when the event is no longer occurring Some of the error codes and messages in the BMC log are abbreviated You can view the contents of the BMC...

Page 69: ... workstation firmware 2 Update the blade workstation and option device drivers PCI bus timeout system error 1 Remove the blade workstation from the BladeCenter then reinstall it 2 Reseat all the options installed in the blade workstation one at a time restarting the blade workstation each time to determine where the problem is located 3 Remove options from the blade workstation one at a time to de...

Page 70: ...erly and has thermal grease applied to the bottom 5 Trained service technician only Replace the microprocessor Planar voltage fault power 12V fault 1 Remove the blade workstation from the BladeCenter unit then reinstall it 2 Trained service technician only Replace the system board assembly Planar voltage fault planar fault 1 Remove the blade workstation from the BladeCenter unit then reinstall it ...

Page 71: ...les on page 56 and Solving undetermined problems on page 80 v For intermittent problems check the error log see POST on page 39 and Diagnostic programs messages and error codes on page 68 v If no LEDs are lit on the blade workstation front panel verify the blade workstation status and errors in the management module Web interface also see Solving undetermined problems on page 80 v If device errors...

Page 72: ... new software or new device General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 7996 on page 11 to determine which components are CRUs and which components are FRUs v If an action step is preceded by Trained service technician only that step must be performed only by a trained serv...

Page 73: ...stic test fails replace the drive that you removed with a new one The SATA drive fails the Fixed Disk diagnostics test 1 Reseat the SATA drive and run the Fixed Disk diagnostic test again 2 If the Fixed Disk diagnostic test fails replace the SATA drive A hard disk drive passes the Fixed Disk diagnostics test but the problem remains Run the Fixed Disk diagnostic test again If the diagnostics contin...

Page 74: ...e workstation is connected to the shared keyboard and mouse 2 Reseat the keyboard and mouse cables 3 Install another keyboard and mouse If a new keyboard and mouse work replace the component that does not work 4 Check the function of the shared BladeCenter unit resources see Solving shared BladeCenter resource problems on page 75 5 Make sure that v The latest firmware updates are installed see Fir...

Page 75: ... was disabled by the user or by POST run the Configuration Setup Utility program and enable the DIMM 3 Reseat the DIMM see Removing a memory module on page 24 and Installing a memory module on page 24 4 Replace the following components one at a time in the order shown restarting the blade workstation each time a Replace the DIMM b Trained service technician only System board assembly Microprocesso...

Page 76: ...ed by a blank display screen If this occurs and the Boot Fail Count feature in the Start Options of the Configuration Setup Utility program is set to Enabled its default setting you must restart the blade workstation three times to force the system BIOS to reset the memory connector or bank of connectors from Disabled to Enabled v The device drivers are installed correctly 3 Trained service techni...

Page 77: ...blade workstation then restart the session with the blade workstation See the thin client documentation for more information 2 Make sure that v The thin client is connected to a power source and to the network See the thin client documentation for more information v The network settings are configured on the thin client and the blade workstation Contact your network administrator to verify the net...

Page 78: ...he system board assembly Optional device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 7996 on page 11 to determine which components are CRUs and which components are FRUs v If an action step is preceded by Trained service technician only that step must be performed only by a trained...

Page 79: ...only Note If the problem persists perform the following tasks 1 Reseat the blade workstation 2 Check the function of the shared BladeCenter unit resources see Solving shared BladeCenter resource problems on page 75 3 Trained service technician only Replace the system board assembly System over recommended voltage for 3 3v Informational only Note If the problem persists perform the following tasks ...

Page 80: ...persists perform the following tasks 1 Reseat the blade workstation 2 Check the function of the shared BladeCenter unit resources see Solving shared BladeCenter resource problems on page 75 3 Trained service technician only Replace the system board assembly System under recommended voltage for Vbat Informational only Note If the problem persists replace the battery Power problems v Follow the sugg...

Page 81: ...the blade workstation If the blade workstation now starts you might have installed more devices than the power to that blade bay supports 7 Trained service technician only If you tried another blade workstation in the blade bay when checking the function of the shared BladeCenter unit resources and the other blade workstation worked replace the system board assembly 8 See Solving undetermined prob...

Page 82: ...stem board assembly 6 See Solving undetermined problems on page 80 Removable media drive problems The removable media CD DVD or diskette drives are shared BladeCenter unit resources First make sure that the drives are assigned to the blade workstation then see the following table and Solving shared BladeCenter resource problems on page 75 v Follow the suggested actions in the order in which they a...

Page 83: ... you switch ownership of the CD or DVD drive media tray to another blade workstation safely stop the media tray devices on the blade workstation that currently owns the media tray as follows 1 Double click the Unplug Eject Hardware icon in the Windows taskbar 2 Select USB Floppy and click Stop 3 Select USB Mass Storage Device and click Stop 4 Click Close You can now safely switch ownership of the ...

Page 84: ... First make sure that the USB ports are assigned to the blade workstation then see the following table and Solving shared BladeCenter resource problems on page 75 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 7996 on page 11 to determine which components are CRUs and which components are FRUs...

Page 85: ... problem might cause more than one error message When this happens correct the cause of the first error message The other error messages usually will not occur the next time you run the diagnostic programs Exception If there are multiple error codes that indicate a microprocessor error the error might be in a microprocessor or in a microprocessor socket See Microprocessor problems on page 59 for i...

Page 86: ...he hardware might be missing or is not being recognized The result is followed by an error code or other additional information about the error Viewing the test log To view the test log when the tests are completed select Utility from the top of the screen and then select View Test Log The test log data is maintained only while you are running the diagnostic programs When you exit from the diagnos...

Page 87: ...on column until the problem is solved v See Chapter 3 Parts listing Type 7996 on page 11 to determine which components are CRUs and which components are FRUs v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 001 292 000 Core system failed CMOS checksum failed Load the BIOS default settin...

Page 88: ... Replace the following components one at a time in the order shown restarting the blade workstation each time a Compression card b Trained service technician only System board assembly 165 060 000 Service Processor ASM may be busy 1 Rerun the diagnostics test 2 Correct other error conditions that might be keeping the Advanced System Management ASM network or components busy See the error log and d...

Page 89: ...ry module on page 24 2 Replace the following components one at a time in the order shown restarting the blade workstation each time a DIMM nn in indicated slot b Trained service technician only System board assembly 201 xxx n99 Multiple DIMM failure see error text Note n number of failing pair see Installing a memory module on page 24 1 See the error text for failing DIMMs 2 Trained service techni...

Page 90: ...rsion may not be the same version as the primary image You can then recover or restore the original primary page BIOS by using a BIOS flash diskette To recover the BIOS code and restore the blade workstation operation to the primary page complete the following steps 1 Download the latest version of the BIOS code from http www ibm com bladecenter 2 Update the BIOS code following the instructions th...

Page 91: ...art the blade workstation Solving SATA device problems For any SATA error message one or more of the following devices might be causing the problem v A failing SATA device adapter drive or controller v An improper SATA configuration For any SATA error message make sure that the SATA device is configured correctly Solving shared BladeCenter resource problems Problems with BladeCenter shared resourc...

Page 92: ...ne blade workstation Perform a test of the function on a known good blade workstation v Try the blade workstation in a different blade bay v Try a known good blade workstation in the blade bay 76 BladeCenter HC10 Type 7996 Problem Determination and Service Guide ...

Page 93: ...em with the blade workstation See Keyboard or mouse problems on page 58 Media tray problems To check for problems with the media tray removable media drives and USB ports complete the following steps until the problem is solved 1 Make sure that v The media tray select button LED on the front of the blade workstation is lit indicating that the blade workstation is connected to the shared media tray...

Page 94: ...s working properly b Continue with step 6 6 For problems affecting one or more of the removable media drives a Reseat the following components 1 Removable media drive cable if applicable 2 Removable media drive 3 Media tray cable if applicable 4 Media tray b Replace the following components one at a time in the order shown restarting the blade workstation each time 1 Removable media drive cable if...

Page 95: ...ation 4 Replace the management module see the documentation for your BladeCenter unit If these steps do not resolve the problem it is likely a problem with the blade workstation See Network connection problems on page 62 Power problems To check for power problems make sure that v The LEDs on all the BladeCenter power modules are lit v Power is being supplied to the BladeCenter unit v Installation ...

Page 96: ...nitor at least 305 mm 12 in apart Turn on the monitor To prevent diskette drive read write errors make sure that the distance between the monitor and any diskette drive is at least 76 mm 3 in 2 Check for correct management module operation see the documentation for your BladeCenter unit Note Some BladeCenter unit types have several management module components that might need to be tested or repla...

Page 97: ...workstation from the management module see the documentation for the BladeCenter unit and management module for more information 3 Turn off the blade workstation 4 Remove the blade workstation from the BladeCenter unit and remove the cover 5 Remove or disconnect the following devices one at a time until you find the failure Reinstall turn on and reconfigure the blade workstation each time v I O ex...

Page 98: ...y were made before it failed Is this the original reported failure or has this failure been reported before v Diagnostic program type and version level v Hardware configuration print screen of the system summary v BIOS code level v Operating system type and version level You can solve some problems by comparing the configuration and software setups between working and nonworking workstations When ...

Page 99: ...iagnostic tests that you can perform Most systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the documentation for the operating system or program Using the documentation Information about your IBM system and preinstalled software if any or optional device i...

Page 100: ...the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through your IBM reseller or IBM Services To locate a reseller authorized by IBM to provide warranty service go to http www ibm com partnerworld and click Find a Business Partner on the right side of the page For IBM support telephone numbers see http www ibm com planetwide In the U ...

Page 101: ...Y 10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not ...

Page 102: ...poration in the United States other countries or both Adobe and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks are trademarks of Sun Microsystems Inc in the United States other countries or...

Page 103: ...makes no representations or warranties with respect to non IBM products Support if any for the non IBM products is provided by the third party not IBM Some software might differ from its retail version if available and might not include user manuals or all program functionality Product recycling and disposal This unit must be recycled or discarded according to applicable local and national regulat...

Page 104: ...r et de recyclage applicables aux systèmes utilisés à travers l Union européenne Conformément à la directive ladite étiquette précise que le produit sur lequel elle est apposée ne doit pas être jeté mais être récupéré en fin de vie In accordance with the European WEEE Directive electrical and electronic equipment EEE is to be collected separately and to be reused recycled or recovered at end of li...

Page 105: ...n Union Notice This mark applies only to countries within the European Union EU Batteries or packaging for batteries are labeled in accordance with European Directive 2006 66 EC concerning batteries and accumulators and waste batteries and accumulators The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union ...

Page 106: ...ices Federal Communications Commission FCC statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency ...

Page 107: ...ncil Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class A Inform...

Page 108: ...arning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement Korean Class A Warning Statement 92 BladeCenter HC10 Type 7996 Problem Determination and Service Guide ...

Page 109: ...p and Installation CD 9 Configuration Setup Utility program 9 configuring your server 9 connectors I O expansion card 7 memory 7 microprocessor 7 connectors continued SATA hard disk drives 7 system board 7 controller Ethernet 9 controller enumeration 10 D danger statements 2 deassertion event BMC log 52 diagnostic error codes 71 programs overview 68 programs starting 69 test log viewing 70 text me...

Page 110: ...ent module event 51 M media tray select button 4 memory module order of installation 24 removing 24 specifications 3 supported 3 memory problems 59 memory specifications 3 messages diagnostic 68 microprocessor heat sink 35 install guidelines 34 problems 59 removal guidelines 32 specifications 3 minimum configuration 81 monitor problems 60 N network connection problems 62 no beep symptoms 42 notes ...

Page 111: ...roblems 68 software service and support 84 specifications BladeCenter HC10 blade workstation 3 starting the blade workstation 6 support web site 83 system board jumpers and buttons 7 system board assembly replacement 36 system board jumpers and buttons 8 BIOS recovery jumper 7 clear CMOS button 8 J21 7 system board layouts 7 system reliability 15 system board connectors 7 T telephone numbers 84 te...

Page 112: ...96 BladeCenter HC10 Type 7996 Problem Determination and Service Guide ...

Page 113: ......

Page 114: ... Part Number 42C4881 Printed in USA 1P P N 42C4881 ...

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