IBM BJ0NJML - Service And Asset Management, Integration Manual

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Integration Framework for Operational Management Product Integration
14
Integration Guide
operations and integration modules. The process management product provides
an action class that initiates the call to an integration module, and subsequently
the operational management product. The process management product then
processes the response from the operational management product. Process
management product processing can involve saving a value to the system
database or displaying the response to you from a user interface, or both.
Action
A process management product can implement a custom action Java class to call
an integration module. An action can be associated with a system application, a
system workflow, or a system escalation. When you initiate the action, the system
runs the registered Java class, which can be coded to call an integration module.
The integration module then calls the operational management product.
Logical Management Operations
A logical management operation, such as a software deployment, defines the
action that the process management product takes on the operational
management product. Typically, a process management product takes action
against a configuration item, such as a server.
Logical management product definitions act as the interface between the process
management product and the integration module. The logical management
operation allows the integration module and the process management product to
be designed and implemented, independent of each other.
A logical management product created by an integration module would identify
the actions that the integration module supports for an operational management
product. A logical management product created by a process management
product identifies the actions the process management product needs the
integration module to support.
The logical management product record identifies the following properties:
T The name and description of the action that it supports
T Whether operational management processing is synchronous or
asynchronous
T The input (source) and output (target) objects and fields that are required
for the logical management product
Integration Modules
The integration module provides a mechanism for a process management
product, such as change or release, to invoke an external operational management
product.
The integration module provides the capability for a process management
product to communicate with an operational management product for specific
logical management operation actions. The integration module is the integration
component that resides between the process management product and the
operational management product.