d) Verify that the system is powered on by activating a serial over LAN (SOL) session through the
baseboard management controller (BMC). If the system is not active, go to “Resolving a system
firmware boot failure” on page 4.
e) Replace the system backplane.
• If your system is an 8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, or 8335-GTX, go to “8335-
GTC, 8335-GTG, 8335-GTH, 8335-GTW, or 8335-GTX locations” on page 25 to identify the
physical location and the removal and replacement procedure.
This ends the procedure.
Resolving an operating system boot failure
Learn how to identify the service action that is needed to resolve a failure while booting your operating
system.
Procedure
1. Was the system recently installed, serviced, moved, or upgraded?
If
Then
Yes:
Ensure that all cables are properly seated in the connection path to the designated
boot device. This ends the procedure.
No:
Continue with the next step.
2. Are you booting the operating system from a network location?
If
Then
Yes:
Continue with the next step.
No:
Continue with step “4” on page 6.
3. Complete the following actions, one at a time until the problem is resolved:
a. Ensure that a problem does not exist with the connection to the network location.
b. Ensure that the adapter has a valid IP address for the network.
c. Replace the network adapter.
• If your system is an 8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, or 8335-GTX, go to “8335-
GTC, 8335-GTG, 8335-GTH, 8335-GTW, or 8335-GTX locations” on page 25 to identify the
physical location and the removal and replacement procedure.
4. Petitboot displays all recognized bootable images to use by default. Is the boot image recognized by
Petitboot?
If
Then
Yes:
Continue with the next step.
No:
Select the Petitboot menu option to refresh the boot images. If the problem persists,
go to “Resolving a storage device problem” on page 13. This ends the procedure.
5. Does an operating system error occur during the boot?
If
Then
Yes:
Recover the operating system with the tools provided for the operating system. If that
does not resolve the problem, reinstall the operating system. This ends the
procedure.
No:
Reinstall the operating system. This ends the procedure.
6 Power Systems: Problem analysis, system parts, and locations for the 8335-GTC, 8335-GTG, 8335-GTH,
8335-GTW, and 8335-GTX
Summary of Contents for 8335-GTG
Page 4: ...iv ...
Page 47: ...System parts Figure 5 System parts Finding parts and locations 33 ...
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