IBM 8335-GTG, Handbook

Page: 27 / 70

Table 3. GPU problems and service actions for the 8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, or
8335-GTX (continued)
Problem
Service action
GPU stops working suddenly
1. If the system was recently installed, moved,
serviced, or upgraded, verify that the GPU is
seated properly.
2. Inspect the GPU and verify that it is not
physically damaged.
3. If the GPU is still not working, replace the
following items, one at a time, until the problem
is resolved:
Note: Go to “8335-GTC, 8335-GTG, 8335-GTH,
8335-GTW, or 8335-GTX locations” on page
25 to identify the physical location and the
removal and replacement procedure.
a. GPU
b. System processor modules
c. System backplane
Other problems For information about adapter diagnostics, see
Supporting diagnostics. For information about
adapter user information, see “User guides for
GPUs and PCIe adapters” on page 17.
Resolving a storage device problem
Learn about the possible problems and service actions that you can perform to resolve a storage device
problem.
About this task
Note: To determine the location of the storage device, see “Identifying the location of the storage device”
on page 17.
Table 4. Storage device problems and service actions
Problem
Service action
System unable to find a storage device that is at
the front of the system
1. If the system was recently installed, moved,
serviced, or upgraded, verify that the device is
seated and installed properly.
2. Verify that the device is compatible with your
system.
3. Verify that all internal cables are properly
seated and are not physically damaged.
4. Verify that the most recent firmware is installed
on the system. Otherwise, install the most
recent firmware if it is not already installed.
5. Replace the drive.
6. Replace the cable.
7. Replace the disk drive and fan card.
Beginning troubleshooting and problem analysis 13