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Summary of Contents for 7943

Page 1: ...IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guide ...

Page 2: ......

Page 3: ...IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guide ...

Page 4: ... Notices on page 187 The most recent version of this document is available at http www ibm com support Sixth Edition July 2008 Copyright International Business Machines Corporation 2006 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...nal connectors 13 Power backplane card internal connectors 13 System board external connectors 14 System board jumpers 15 System board LEDs 17 Riser card assembly LEDs 17 Chapter 3 Diagnostics 19 Diagnostic tools 19 POST 19 POST beep codes 19 Error logs 28 POST error codes 30 Troubleshooting tables 37 CD or DVD drive problems 37 General problems 38 Hard disk drive problems 38 Intermittent problems...

Page 6: ...necting the cables 107 Removing and replacing Tier 1 CRUs 109 Removing the cover 109 Installing the cover 110 Removing the air baffle 111 Installing the air baffle 112 Removing an adapter 113 Installing an adapter 114 Removing the external SAS cable 115 Installing the external SAS cable 116 Removing the Remote Supervisor Adapter II SlimLine 118 Installing the Remote Supervisor Adapter II SlimLine ...

Page 7: ...erver 167 Using the ServerGuide Setup and Installation CD 167 Using the Configuration Setup Utility program 168 Using the ServeRAID configuration programs 168 Using the baseboard management controller 171 Updating the UUID 183 Appendix A Getting help and technical assistance 185 Before you call 185 Using the documentation 185 Getting help and information from the World Wide Web 186 Software servic...

Page 8: ...vi IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guide ...

Page 9: ...n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto leia as Informações sobre Se...

Page 10: ... exterior cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and the frame ground v Make sure that the power cord is the correct type as specified in Power cords on page 102 v Make sure tha...

Page 11: ...in the off position v Never assume that power has been disconnected from a circuit Check it to make sure that it has been disconnected v If you have to work on equipment that has exposed electrical circuits observe the following precautions Make sure that another person who is familiar with the power off controls is near you and is available to turn off the power if necessary When you are working ...

Page 12: ...ation document For example if a caution statement begins with a number 1 translations for that caution statement appear in the Safety Information document under statement 1 Be sure to read all caution and danger statements in this documentation before performing the instructions Read any additional safety information that comes with your server or optional device before you install the device x IB...

Page 13: ...equipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures v Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached...

Page 14: ...ry replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immerse into water v Heat to more than 100 C 212 F v Repair or disassemble Dispose of the battery as required by local ordinances or regulations xii IBM System x3655 Type 7985 and 7943 Problem Determination and Service...

Page 15: ...he device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Class 1 Laser...

Page 16: ... and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 xiv IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guide ...

Page 17: ...his label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 26 CAUTION Do not place any object on top of rack mounted devices Attention This server is suitable for use on an IT power distribution system whose maximum phase to phase voltage is 240 V under any distribution fault condition Safety xv ...

Page 18: ...xvi IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guide ...

Page 19: ...nostic programs you must determine whether the failing server is part of a shared hard disk drive cluster two or more servers that share external storage devices If it is part of a cluster you can run all diagnostic programs except the ones that test the storage unit that is a hard disk drive in the storage unit or the storage adapter that is attached to the storage unit The failing server might b...

Page 20: ...age 17 i Check for the following results v Successful completion of POST which is indicated by a single beep see POST on page 19 for more information v Successful completion of startup which is indicated by a readable display of the operating system desktop 3 Did a single beep sound and are there readable instructions on the main menu Note A single beep indicates successful completion of POST and ...

Page 21: ... the Warranty and Support Information document The server has two model styles which are based on the size and number of hard disk drive bays v The 3 5 inch models have six 3 5 inch hot swap hard disk drive bays Install only 3 5 inch drives in these models If you install an optional tape drive the tape drive occupies two of the six 3 5 inch drive bays v The 2 5 inch models have eight 2 5 inch hot ...

Page 22: ...with the server The documentation might be updated occasionally to include information about those features or technical updates might be available to provide additional information that is not included in the server documentation These updates are available from the IBM Web site To check for updated documentation and technical updates complete the following steps Note Changes are made periodicall...

Page 23: ...he description of a potentially hazardous procedure step or situation v Danger These statements indicate situations that can be potentially lethal or extremely hazardous to you A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation Chapter 2 Introduction 5 ...

Page 24: ...Offload Engine TOE support v One serial port v One serial attached SCSI SAS controller v Six Universal Serial Bus USB ports 2 0 Two on the front of the server Four on the rear of the server v Two video ports One on the front of the server One on the rear of the server v Support for Remote Supervisor Adapter II SlimLine Video controller v ATI RN50 video on system board v Compatible with SVGA and VG...

Page 25: ...ng illustration shows the controls light emitting diodes LEDs and connectors on the front of the 2 5 inch model server Operator information panel USB 5 connector USB 6 connector Video connector Rack release latch Rack release latch CD DVD drive activity LED CD DVD eject button Hard disk drive activity LED green Tape drive bay Hard disk drive status LED amber Operator information panel The followin...

Page 26: ...off it does not mean that there is no electrical power in the server The LED might be burned out To remove all electrical power from the server you must disconnect the power cord from the electrical outlet USB connectors Connect a USB device such as a USB mouse keyboard or other USB device to either of these connectors Video connector Connect a monitor to this connector Hard disk drive activity LE...

Page 27: ... connector Connect a serial attached SCSI SAS device to this connector System management Ethernet connector Use this connector to connect the server to a network for systems management information control This connector is active only if you have installed a Remote Supervisor Adapter II SlimLine and is used only by the Remote Supervisor Adapter II SlimLine Ethernet link LEDs When these LEDs are li...

Page 28: ... error LED When this LED is lit it indicates that a system error has occurred An LED on the light path diagnostics panel is also lit to help isolate the error Serial connector Connect a 9 pin serial device to this connector Internal connectors LEDs and jumpers The illustrations in this section show the LEDs connectors and jumpers on the internal boards The illustrations might differ slightly from ...

Page 29: ...onnector DIMM 9 connector DIMM 8 connector DIMM 7 connector DIMM 6 connector DIMM 5 connector DIMM 4 connector DIMM 3 connector DIMM 2 connector DIMM 1 connector Fan connector 3 Fan connector 1 Fan connector 2 Fan connector 4 Fan connector 5 Fan connector 6 Fan connector 9 Fan connector 8 PCI Express slot 2 PCI Express slot 3 PCI Express slot 4 PCI riser card connector ServeRAID controller connect...

Page 30: ...llowing illustration shows the connectors for user installable devices on the riser card Riser card assembly Remote Slimline Adapter II connector HTX adapter connector 12 IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guide ...

Page 31: ...nternal USB Tape drive power Front USB Front video CD DVD power CD DVD signal Operator panel SATA tape drive signal Power backplane card internal connectors The following illustration shows the internal connectors on the power backplane card System board connector Hard disk drive power connector Fan 10 connector Fan 7 connector Chapter 2 Introduction 13 ...

Page 32: ...nal input output connectors on the system board Ethernet 2 USB 3 connectors Ethernet 1 USB 4 connectors USB 1 USB 2 connectors Systems management Ethernet connector Video connector Serial connector 14 IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guide ...

Page 33: ...system board Any jumpers on the system board that are not shown in the illustration are reserved See Recovering the BIOS code on page 67 for information about the BIOS recovery jumper Power on password override J37 BIOS recovery J35 Wake on LAN J33 Chapter 2 Introduction 15 ...

Page 34: ...2 Changing the position of this jumper to pins 2 and 3 bypasses the power on password check the next time the server is turned on and starts the Configuration Setup Utility so that you can change or delete the power on password Changing the position of this jumper does not affect the administrator password check if an administrator password is set If you forget the administrator password you must ...

Page 35: ...I slot 2 error LED PCI slot 4 error LED DIMM 9 error LED DIMM 16 error LED DIMM 1 error LED DIMM 2 error LED DIMM 3 error LED DIMM 4 error LED DIMM 5 error LED DIMM 6 error LED DIMM 7 error LED DIMM 8 error LED RAID Error LED Riser card assembly LEDs The following illustration shows the light emitting diodes LEDs on the riser card assembly Remote Supervisor Adapter II SlimLine error LED Expansion ...

Page 36: ...18 IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guide ...

Page 37: ... major components of the server The diagnostic programs are in read only memory on the server See Diagnostic programs messages and error codes on page 55 for more information POST When you turn on the server it performs a series of tests to check the operation of the server components and some optional devices in the server This series of tests is called the power on self test or POST If a power o...

Page 38: ...nts are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Beep code Description Action 1 1 3 CMOS write read test failed Trained service technician only Replace the system board 1 1 4 BIOS ROM checksum failed 1 Restart the server using the backup BIOS page see Recovering the BIOS code on p...

Page 39: ... time in the order shown restarting the server each time a DIMMs b Trained Service Technician only System board 1 3 2 First 64K RAM parity test failed 1 Reseat the DIMMs 2 Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Trained service technician only System board 2 1 1 Secondary DMA register failed Trained service technician only Replace...

Page 40: ... 3 1 Screen initialization failed Trained service technician only Replace the system board 2 3 2 Screen memory failed Trained service technician only Replace the system board 2 3 3 Screen retrace failed Trained service technician only Replace the system board 2 3 4 Search for video ROM failed Trained service technician only Replace the system board 2 4 1 Video failed screen believed operable Train...

Page 41: ...d Trained service technician only Replace the system board 3 2 4 Failure comparing CMOS memory size against actual 1 Reseat the following components a DIMMs b Battery 2 Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Battery c Trained service technician only System board 3 3 1 Memory size mismatch occurred 1 Verify that both DIMMs in the ...

Page 42: ...code might sound during POST followed by a blank display screen If this occurs and the Boot Fail Count feature in the Start Options of the Configuration Setup Utility program is set to Enabled its default setting you must restart the server three times to force the system BIOS to reset the CMOS values to the default configuration memory connector or bank of connectors enabled 1 Install or reseat D...

Page 43: ...with the primary bank of DIMMs return one bank of DIMMs to the server at a time restarting the server each time until the beep code error returns c Replace one pair of DIMMs at a time in the failing bank with an identical pair of known good DIMMs restarting the server after each pair until the beep code error returns d Replace one DIMM at a time in the failing pair with an identical known good DIM...

Page 44: ...ocessor 2 and its VRM and restart the server v If no beep code occurs microprocessor 2 might have failed replace the microprocessor v If the beep code remains remove microprocessor 1 and install microprocessor 2 in the connector for microprocessor 1 then restart the server If no beep code occurs microprocessor 1 might have failed replace the microprocessor 3 Replace the following components one at...

Page 45: ... service technician only that step must be performed only by a trained service technician No beep symptom Description Action No beep and the system operates correctly Possible problem with the operator information panel 1 Reseat the operator information panel cable 2 Replace the operator information panel assembly No beep and no video System error LED is OFF Unknown problem See Solving undetermine...

Page 46: ...ram the menu choices are described in the User s Guide When you are troubleshooting an error be sure to clear the BMC system event log so that you can find current errors more easily Entries that are written to the BMC system event log during the early phase of POST show an incorrect date and time as the default time stamp however the date and time are corrected as POST continues Each system event...

Page 47: ...g complete the following steps 1 If the server is running turn off the server and all attached devices 2 Turn on all attached devices then turn on the server 3 When the prompt F2 for Diagnostics is displayed press F2 If you have set both a power on password and an administrator password you must type the administrator password to run the diagnostic programs 4 From the top of the screen select Hard...

Page 48: ...he server each time a Battery b Trained service technician only System board 162 Device configuration error 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Reseat the following components a Battery b Failing device 3 Replace the following components one at a time in the order shown restarting the server each time a Battery b Failing device c Train...

Page 49: ...nly Replace the system board 201 Memory test error 1 Update BIOS code and rerun diagnostics 2 Reseat the DIMMs 3 Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Trained service technician only System board 289 DIMM disabled by user or system 1 If the DIMM was disabled by the user run the Configuration Setup Utility program and enable the ...

Page 50: ...at the IRQ and I O port assignments needed by the serial port are available 2 If all interrupts are being used by adapters remove an adapter or force other adapters to share an interrupt 1200 Processor machine check 1 Check the system event error log or BMC log see System event error log messages on page 68 2 Trained service technician only Replace the system board 1762 Hard disk configuration err...

Page 51: ...ption ROM of adapters in the PCI slots c Select Devices and I O Ports to disable any of the integrated devices 4 If the problem remains replace the following components one at a time in the order shown restarting the server each time a Each adapter b Trained service technician only System board 1962 A drive does not contain a valid boot sector 1 Make sure that a bootable operating system is instal...

Page 52: ...drive IDE cable c CD or DVD drive 3 Replace the following components one at a time in the order shown restarting the server each time a CD or DVD drive power cable b CD or DVD drive IDE cable c CD or DVD drive d Battery e Trained service technician only System board 8603 Pointing device error 1 Reseat the pointing device 2 Replace the following components one at a time in the order shown restartin...

Page 53: ...t the failing adapter if installed 5 Replace the following components one at a time in the order shown restarting the server each time a Failing adapter b Trained service technician only System board 012980xx Processor patch microcode missing 1 Update the BIOS code 2 Trained service technician only Reseat microprocessor x 3 Trained service technician only Replace the microprocessor x 012981xx Proc...

Page 54: ...y Trained service technician only that step must be performed only by a trained service technician Error code Description Action 19990305 An operating system was not found 1 Make sure that a bootable operating system is installed 2 Run the hard disk drive diagnostic test 3 Reseat the hard disk drive 4 Replace the following components one at a time in the order shown restarting the server each time...

Page 55: ...ts FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The CD or DVD drive is not recognized 1 Make sure that v The IDE channel to which the CD RW DVD drive is attached primary is enabled in the Configuration Setup Utility program v All cables and jumpers are installed correctly v The signal cable an...

Page 56: ...y that step must be performed only by a trained service technician Symptom Action Not all drives are recognized by the hard disk drive diagnostic test the Fixed Disk test Remove the drive that is indicated by the diagnostic tests then run the hard disk drive diagnostic test again If the remaining drives are recognized replace the drive that you removed with a new one Verify that the hard disk driv...

Page 57: ... 1 If the reset occurs during POST and the POST watchdog timer is enabled click Advanced Setup Baseboard Management Controller BMC Settings BMC Post Watchdog in the Configuration Setup Utility program to see the POST watchdog setting make sure that sufficient time is allowed in the watchdog timeout value BMC POST Watchdog Timeout See the User s Guide for information about the settings in the Confi...

Page 58: ...t USB connector 5 Replace the following components one at a time in the order shown restarting the server each time a Keyboard b Only if the problem occurred with a front USB connector Internal USB cable c Trained service technician only System board The USB mouse or USB pointing device does not work 1 Make sure that v The mouse is compatible with the server See http www ibm com servers eserver se...

Page 59: ...MI replace the DIMM v If a DIMM was disabled by the user or by POST run the Configuration Setup Utility program and enable the DIMM 3 Run memory diagnostics see Running the diagnostic programs on page 55 4 Make sure that there is no memory mismatch when the server is at the minimum memory configuration two 512 MB DIMMs 5 Add one pair of DIMMs at a time making sure that the DIMMs in each pair match...

Page 60: ...e Light path diagnostics LEDs on page 52 2 Make sure that the server supports all the microprocessors and that the microprocessors match in speed and cache size 3 Trained service technician only Make sure that microprocessor 1 is seated correctly 4 Trained service technician only Reseat the microprocessors 5 Trained service technician only Remove microprocessor 2 and restart the server v If no bee...

Page 61: ...der shown restarting the server each time a Remote Supervisor Adapter II SlimLine if one is installed b Trained service technician only System board The screen is blank 1 If the server is attached to a KVM switch bypass the KVM switch to eliminate it as a possible cause of the problem connect the monitor cable directly to the correct connector on the rear of the server 2 Make sure that v The serve...

Page 62: ...he location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unreadable rolling or distorted screen images If this happens turn off the monitor Attention Moving a color monitor while it is turned on might cause screen discoloration Move the device and the monitor at least 305 mm 12 in apart and...

Page 63: ... the installation instructions that came with the device and the device is installed correctly v You have not loosened any other installed devices or cables v You updated the configuration information in the Configuration Setup Utility program Whenever memory or any other device is changed you must update the configuration 2 Reseat the device that you just installed 3 Replace the device that you j...

Page 64: ...ver If the button does not work replace the operator information panel assembly e Press the reset button to restart the server If the button does not work replace the operator information panel assembly 3 If you just installed an optional device remove it and restart the server If the server now turns on you might have installed more devices than the power supply supports 4 Reseat the power backpl...

Page 65: ...rained service technician only that step must be performed only by a trained service technician Symptom Action The number of serial ports that are identified by the operating system is less than the number of installed serial ports 1 Make sure that v Each port is assigned a unique address in the Configuration Setup Utility program and none of the serial ports is disabled v The serial port adapter ...

Page 66: ...verGuide program See the ServerGuide Setup and Installation CD label for a list of supported operating system versions The operating system cannot be installed the option is not available Make sure that the server supports the operating system If it does no logical drive is defined RAID servers Run the ServerGuide program and make sure that setup is complete Software problems v Follow the suggeste...

Page 67: ...Monitor problems on page 43 Light path diagnostics Light path diagnostics is a system of LEDs on various external and internal components of the server When an error occurs LEDs are lit throughout the server By viewing the LEDs in a particular order you can often identify the source of the error When LEDs are lit to indicate an error they remain lit when the server is turned off provided that the ...

Page 68: ...Diagnostics RAID BRD Note any LEDs that are lit and then push the light path diagnostics panel back into the server Look at the system service label on the top of the server which gives an overview of internal components that correspond to the LEDs on the light path diagnostics panel This information and the information in Light path diagnostics LEDs on page 52 can often provide enough information...

Page 69: ...ng illustration shows the LEDs on the riser card Remote Supervisor Adapter II SlimLine error LED Expansion slot 1 error LED Remind button You can use the remind button on the light path diagnostics panel to put the system error LED on the operator information panel into Remind mode When you press the remind button you acknowledge the error but indicate that you will not take immediate action The s...

Page 70: ...re that the failing microprocessor which is indicated by a lit LED on the system board is installed correctly See Installing a microprocessor on page 158 for information about installing a microprocessor If the problem remains replace the microprocessor trained service technician only VRM Not used CNFG A hardware configuration error has occurred Check the microprocessors just installed to be sure ...

Page 71: ...ce it v Make sure that the room temperature is not too high See Features and specifications on page 6 for temperature information v Make sure that the air vents are not blocked RAID A RAID controller error has occurred Check the system error log for information about the error PCI An error has occurred on a PCI bus or on the system board An additional LED will be lit next to a failing PCI slot v C...

Page 72: ...the server or a problem with the ac power source 1 Check the ac power to the server 2 Make sure that the power cord is connected to a functioning power source 3 Remove one power supply at a time Lit Off Off DC source power problem 1 Remove one power supply at a time 2 View the system event error log see Error logs on page 28 Lit Lit Off Standby power problem 1 View the system event error log see E...

Page 73: ...press F1 from within a help screen to obtain online documentation from which you can select different categories To exit from the help information press Esc To determine what action you should take as a result of a diagnostic text message or error code see the table in Diagnostic error codes on page 56 If the diagnostic programs do not detect any hardware errors but the problem remains during norm...

Page 74: ...r the hardware might be missing or is not being recognized The result is followed by an error code or other additional information about the error Viewing the test log To view the test log when the tests are completed select Utility from the top of the screen and then select View Test Log The test log data is maintained only while you are running the diagnostic programs When you exit from the diag...

Page 75: ...isor Adapter II SlimLine and ServeRAID code are installed In the error codes x can be any numeral or letter However if the three digit number in the central position of the code is 000 195 or 197 do not replace a CRU or FRU These numbers appearing in the central position of the code have the following meanings Chapter 3 Diagnostics 57 ...

Page 76: ...g the cause of the error and take the indicated action 2 Restart the server and run the diagnostic test again 3 Run the Quick Memory Test All Banks diagnostic then if an error is detected take the indicated action 4 Reinstall and if necessary update the BIOS code on the server then rerun the test see Updating the firmware on page 167 001 250 00n ECC test logic failed See PC Doctor logs Note n Fail...

Page 77: ...the ServeRAID SAS controller firmware 2 Reseat the ServeRAID SAS controller 3 Replace the ServeRAID SAS controller 035 289 001 Adapter Cache Test Error 1 Update the ServeRAID SAS controller firmware 2 Reseat the ServeRAID SAS controller 3 Replace the ServeRAID SAS controller 035 292 001 Adapter Parameter Set Error 1 Update the ServeRAID SAS controller firmware 2 Reseat the ServeRAID SAS controller...

Page 78: ...ement Failed Unable to communicate with Remote Supervisor Adapter II SlimLine 1 Update the firmware BIOS service processor diagnostics to the latest levels 2 Run the diagnostic test again 3 Correct other error conditions including failed system management tests and items that are logged in Remote Supervisor Adapter II SlimLine system event error log and run the test again 4 Disconnect all power co...

Page 79: ...rained service technician only Replace the system board 166 201 001 BMC indicates I2C errors on bus 1 1 Trained service technician only Reseat the microprocessor 2 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service technician only System board 166 201 002 BMC indicates I2C errors on bu...

Page 80: ...l assembly and the system board 2 Trained service technician only Replace the system board 166 260 000 System Management Failed Remote Supervisor Adapter II SlimLine restart error 1 Disconnect all power cords and external cables from the server wait 30 seconds reconnect the power cords and cables and run the test again 2 Reseat the Remote Supervisor Adapter II SlimLine 3 Replace the Remote Supervi...

Page 81: ...nnect the power cords and cables and retry the test 2 Update the BMC firmware to the latest level 3 Reseat the following components a Hard disk drive signal cable b Hard disk drive backplane 4 Replace the following components one at a time in the order shown restarting the server each time a Hard disk drive backplane b Trained service technician only System board 166 407 001 System Management Fail...

Page 82: ...tem board 166 414 001 System Management Failed I2 C bus failure 1 Disconnect all power cords and external cables from the server wait 30 seconds reconnect the power cords and cables and retry the test 2 Update the BMC firmware to the latest level 3 Reseat the hard disk drive cable 4 Replace the following components one at a time in the order shown restarting the server each time a Trained service ...

Page 83: ... Replace the following components one at a time in the order shown restarting the server each time a Operator information panel assembly b Trained service technician only System board 180 361 003 Failed fan LED test 1 Reseat the fans 2 Replace the following components one at a time in the order shown restarting the server each time a Fans b Trained service technician only System board 180 xxx 003 ...

Page 84: ...ervice technician only Replace the system board assembly 202 xxx 0nn Failed system cache test Note nn APIC ID for failing microprocessor v 0 1 microprocessor 1 v 2 3 microprocessor 2 1 Make sure that the BIOS code is at the latest level 2 Trained service technician only Reseat the indicated microprocessor 3 Trained service technician only Replace the indicated microprocessor 215 xxx 000 Failed CD ...

Page 85: ...e technician only Replace the system board 405 xxx 00n Failed Ethernet test on adapter in PCI slot n 1 Reseat the Ethernet adapter in slot n 2 Replace the Ethernet adapter in slot n 3 Trained service technician only Replace the system board Recovering the BIOS code If the BIOS code has become damaged such as from a power failure during an update you can recover the BIOS code using the boot block j...

Page 86: ...hen prompted as to whether you want to save the current code to a diskette press N 10 When prompted to choose a language select a language from 0 to 7 and press Enter 11 Remove the BIOS recovery diskette from the diskette drive 12 Turn off the server and disconnect all power cords and external cables then remove the server cover 13 Move the BIOS recovery jumper back to pins 1 and 2 to return to no...

Page 87: ... four power channel error LEDs A B C or D on the system board are lit see the entries about power channel error LEDs in Power problems on page 46 See System board LEDs on page 17 2 If the actions in Power problems on page 46do not identify a defective component complete the following steps a Remove the power supplies Replace the power supplies one at a time restarting the server each time to isola...

Page 88: ...t replace the power backplane Restart the server c If the server fails to start trained service technician only replace the system board 5V critical over voltage fault 1 Remove the following devices which are powered by 5 volts v All PCI adapters v USB devices v CD RW DVD drive v Tape drive if one is installed v Hard disk drive backplane 2 Reinstall each I O device removed in step 1 one at a time ...

Page 89: ...fault Information only 2 5V critical under voltage fault Information only 1 8V critical over voltage fault Information only 1 8V critical under voltage fault Information only The system real time clock battery is on longer reliable Replace the battery 3 3V critical over voltage fault 1 Remove all PCI adapters 2 Reinstall each PCI adapter one at a time restarting the server each time to isolate a d...

Page 90: ...e connector on the fan is not damaged 2 Make sure that the fan connector on the system board is not damaged 3 Make sure that the fan is fully installed press down on the fan 4 Reseat fan n 5 Replace fan n Fan n fault n the fan number 1 Make sure that the connector on the fan is not damaged 2 Make sure that the fan connector on the system board is not damaged 3 Make sure that the fan is fully insta...

Page 91: ... the server and to a working electrical outlet 2 Replace power supply n 3 Replace the power backplane Power supply n fan fault n the power supply number 1 Make sure that there are no obstructions such as bundled cables to the airflow on the power supply fan 2 Replace power supply n Power supply current exceeded max spec value 1 Make sure that two power supplies are installed and that the AC power ...

Page 92: ...technician only if the error continues replace the system board 4 Remove all PCI adapters from the server Trained service technician only if the error continues replace the system board Software NMI Information only System resetting due to unrecoverable error 1 Check the operator information panel and light path diagnostics LEDs 2 Test the system with the minimum supported configuration before rep...

Page 93: ...y Reseat microprocessor 1 2 Trained service technician only Replace microprocessor 1 3 Trained service technician only Replace the system board VRD 1 critical under voltage fault 1 Trained service technician only Reseat microprocessor 1 2 Trained service technician only Replace microprocessor 1 3 Trained service technician only Replace the system board VRD 2 critical over voltage fault VRD 2 VRM 1...

Page 94: ... Replace the DIMMs 3 Replace the microprocessor 4 Trained service technician only Replace the system board System firmware progress Assertion 000B Firmware ROM corrupted 00 0F 1 Use the Boot recovery BIOS jumper J35 to switch to the secondary BIOS page 2 Trained service technician only Replace the system board System firmware progress Assertion 010B SMBUS error 00 0F Trained service technician onl...

Page 95: ...n only Replace the system board Planar VBAT 1C 02 1 Replace the battery 2 Trained service technician only Replace the system board Not redundant 1E 08 1 Install another power supply if possible and make sure that the ac power cords are connected to properly grounded electrical outlets 2 Remove devices that consume an extraordinary amount of power 3 Trained service technician only Replace the syste...

Page 96: ... Power unit failure 27 08 1 Trained service technician only Reseat the microprocessor 2 Trained service technician only Replace the microprocessor VRD 5V Assertion 00 Presence detected 28 08 Information only VRD 5V Assertion 01 Power unit failure 28 08 1 Remove the following components one at a time in the order shown restarting the server each time to isolate the failing component a Keyboard mous...

Page 97: ...B 08 1 Inspect the SAS power cable 2 Replace the SAS backplane assembly 3 Trained service technician only Replace the system board 12V faults 2C 09 Trained service technician only Replace the system board VRD 1 8V Assertion 00 Presence detected 2D 08 Information only VRD 1 8V Assertion 01 Power unit failure 2D 08 1 Reseat the following components a Trained service technician only Microprocessor b ...

Page 98: ... 2 Replace power supply 1 3 Trained service technician only Replace the system board Power supply 2 fault 39 08 1 Reseat power supply 2 2 Replace power supply 2 3 Trained service technician only Replace the system board Fan 1 tach 40 04 1 Reseat fan 1 2 Replace fan 1 3 Trained service technician only Replace the system board Fan 2 tach 41 04 1 Reseat fan 2 2 Replace fan 2 3 Replace the front fan b...

Page 99: ...tall the fan Fan 1 detected Assertion 01 Presence detected 50 04 Information only Fan 2 detected Assertion 00 Not detected 51 04 Replace or install the fan Fan 2 detected Assertion 01 Presence detected 51 04 Information only Fan 3 detected Assertion 00 Not detected 52 04 Replace or install the fan Fan 3 detected Assertion 01 Presence detected 52 04 Information only Fan 4 detected Assertion 00 Not ...

Page 100: ...board Power supply 2 status Assertion 00 Presence detected 71 08 Information only Power supply 2 status Assertion 01 Power supply failure or 03 Power supply ac loss 71 08 1 Check the primary voltages to the power supply 2 Reseat power supply 2 3 Replace power supply 2 4 Trained service technician only Replace the system board NMI state 80 13 Make sure that the system software is operating correctl...

Page 101: ...Information only CPU 1 status Assertion 08 Processor disabled 90 07 1 Check the DIMM error LEDs on the system board 2 Trained service technician only Reseat the microprocessor 3 Trained service technician only Reseat the microprocessor 4 Trained service technician only Replace the microprocessor CPU 2 status Assertion 01 Thermal trip 91 07 Information only if the message remains 1 Make sure that t...

Page 102: ...d PERR on PCI x slot AB AC 21 1 Reseat the failing adapter 2 Replace the failing adapter 3 Trained service technician only Replace the system board HT1000 initiated sync flood SERR on PCI x slot AB AC 21 1 Reseat the failing adapter 2 Replace the failing adapter 3 Trained service technician only Replace the system board System resetting due to unrecoverable error AB AC 21 1 Check the operator info...

Page 103: ...t C2 01 Information only CPU 4 hot C3 01 Information only BIOS logged BMC system error log messages BIOS can log two types of system event log messages POST events which occur during system start up and SMI events which are generally run time errors detected by hardware The server logs OEM specific BIOS messages in the BMC system event log The following table describes the four BIOS sensor types l...

Page 104: ...description OEM POST without time stamp 0xE0 Byte 4 POST Error Event Type 0x00 POST PCI POST Event Error 0x01 POST PCI Processor Event 0x02 POST Memory Error 0x04 POST Bus Event 0x05 POST Chipset Event OEM SMI handler with time stamp 0xC1 Byte 11 SMI Error Event Type 0x00 SMI PCI Event Error 0x01 SMI Processor Event Error 0x02 SMI Memory Event Error 0x04 SMI Bus Event Error 0x05 SMI Chipset Event ...

Page 105: ...bution buses Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition To diagnose a power problem use the following general procedure 1 Turn off the server and disconnect all ac power cords 2 Check for loose cables in the power subsystem Also check for short circuits for example if a loose screw is causing a short circuit on a circuit board 3 If a pow...

Page 106: ...curely attached at all connections If the cable is attached but the problem remains try a different cable If the Ethernet controller is set to operate at 100 Mbps you must use Category 5 cabling If you directly connect two servers without a hub or if you are not using a hub with X ports use a crossover cable To determine whether a hub has an X port check the port label If the label contains an X t...

Page 107: ...supplies are working correctly complete the following steps 1 Turn off the server 2 Make sure that the server is cabled correctly 3 Remove or disconnect the following devices one at a time until you find the failure Turn on the server and reconfigure it each time v Any external devices v Surge suppressor device on the server v Modem printer mouse and non IBM devices v Each adapter v Hard disk driv...

Page 108: ...tion currently in use BIOS level v Operating system software Type and version level Note To eliminate confusion identical systems are considered identical only if they 1 Are the exact machine type and models 2 Have the same BIOS level 3 Have the same adapters attachments in the same locations 4 Have the same address jumpers terminators cabling 5 Have the same software versions and levels 6 Have th...

Page 109: ...ing system type and version level You can solve some problems by comparing the configuration and software setups between working and nonworking servers When you compare servers to each other for diagnostic purposes consider them identical only if all the following factors are exactly the same in all the servers v Machine type and model v BIOS level v Memory amount type and configuration v Adapters...

Page 110: ...92 IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guide ...

Page 111: ...rmation Replaceable server components Replaceable components are of three types v Tier 1 customer replaceable unit CRU Replacement of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation v Tier 2 customer replaceable unit You may install a Tier 2 CRU yourself or request IBM to install it at no additional charge under the type of w...

Page 112: ...View 1 ...

Page 113: ...80 7 SAS filler panel type 7985 models 1Ax 1Bx 2Ax 4Ax 5Ax 6Ax E1G E2G E4G type 7943 models 32x 34x 52x AC1 CTO MC1 39M4375 8 Center bracket 3 5 inch drive cage type 7985 models 1Ax 1Bx 2Ax 4Ax 5Ax 6Ax E1G E2G E4G E5G type 7943 models 34x AC1 CTO MC1 41Y8733 9 Hard disk drive 3 5 inch HS varies 10 Filler panel 3 5 inch hard disk drive bay 39M4375 11 CD RW DVD ROM drive 24 8X all models 39M3541 12 ...

Page 114: ...E1G E2G E4G E5G type 7943 models AC1 CTO MC1 41Y2758 4 Memory 1GB PC2 5300 type 7985 EBU ECU EDU type 7943 models 32x 34x 52x AC1 CTO MC1 41Y2761 4 Memory 2 GB PC2 5300 optional 41Y2764 4 Memory 4 GB PC2 5300 optional 41Y2851 5 ServeRAID 8k l SAS Controller all models 25R8079 5 ServeRAID 8k SAS Controller with battery optional 25R8076 6 Heat sink filler all models 39M6800 7 Shuttle assembly all mo...

Page 115: ...croprocessor 2 3 GHz quad core w heatsink type 7943 models 52x AC1 CTO MC1 44R6074 10 Microprocessor 1 7 GHz quad core w heatsink type 7943 models 22x 1EY 46M2283 11 Heat sink all models 40K7438 12 Low profile adapter varies 13 Remote Supervisor Adapter II SlimLine optional 44T1412 1000 TxG Dual Port Ethernet adapter optional 39Y6095 Rack power cable 39M5377 Bezel DDS5 optional 25R0009 Bracket EIA...

Page 116: ... 36 GB 10K optional 39R7364 Hard disk drive 63 GB 15K optional 39R7346 Hard disk drive 73 GB 10K optional 39R7340 Hard disk drive 73 GB 10K optional 39R7366 Hard disk drive 73 GB 15K optional 39R7348 Hard disk drive 146 GB 10K optional 39R7350 Hard disk drive 300 GB 10K optional 39R7344 Hard disk drive 500 GB optional 39M4533 Hard disk drive 750 GB optional 43W7579 Hard disk drive 73 4 GB optional...

Page 117: ...adapter optional 39Y6100 PCI E fiber channel 4 GB dual port adapter optional 39R6528 PCI E fiber channel 4 GB single port adapter optional 39R6526 PCI E fiber channel 4 GB single port adapter optional 43W7510 PCI E fiber channel 4 GB dual port adapter optional 43W7512 PCI E SR 10 GB server adapter optional 42C1762 PCI E SDR Infiniband full high memory free adapter optional 44E9029 PCI X 2 0 fiber ...

Page 118: ...rveRAID 8k battery optional 25R8088 SFS 7000P PCI E HCA adapter optional 41Y4606 Slide kit toolless all models 40K6591 Slide kit shipping brackets all models 40K6592 Slide kit screw in 41Y8731 System label all models 40K7561 Tape enablement kit optional 40K6449 Voltaire PCI E HCA 400 adapter optional 40K8755 Product recovery CDs Table 6 Operating system Number of microprocessors Language CRU part ...

Page 119: ...erprise Edition 32 bit 1 2 microprocessors French 44W4058 Windows Server Enterprise Edition 32 bit 1 8 microprocessors French 44W4066 Windows Server Enterprise Edition 32 bit 1 2 microprocessors German 44W4059 Windows Server Enterprise Edition 32 bit 1 8 microprocessors German 44W4068 Windows Server Enterprise Edition 32 bit 1 2 microprocessors Spanish 44W4060 Windows Server Enterprise Edition 32 ...

Page 120: ... at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord...

Page 121: ...kistan Samoa South Africa Sri Lanka Swaziland Uganda 39M5151 Abu Dhabi Bahrain Botswana Brunei Darussalam Channel Islands China Hong Kong S A R Cyprus Dominica Gambia Ghana Grenada Iraq Ireland Jordan Kenya Kuwait Liberia Malawi Malaysia Malta Myanmar Burma Nigeria Oman Polynesia Qatar Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Seychelles Sierra Leone Singapore Sudan Tanzan...

Page 122: ...M power cord part number Used in these countries and regions 39M5068 Argentina Paraguay Uruguay 39M5226 India 39M5233 Brazil 104 IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guide ...

Page 123: ... maximum levels of performance To download firmware updates for your server go to http www ibm com servers eserver support xseries index html select System x3655 from the Hardware list click Go and click the Download tab For additional information about tools for updating managing and deploying firmware see the System x and xSeries Tools Center at http publib boulder ibm com infocenter toolsctr v1...

Page 124: ...ver see http www ibm com servers eserver serverproven compat us System reliability guidelines To help ensure proper cooling and system reliability make sure that v Each of the drive bays has a drive or a filler panel and electromagnetic compatibility EMC shield installed in it v If the server has redundant power each of the power supply bays has a power supply installed in it v There is adequate s...

Page 125: ... available Always use an electrostatic discharge wrist strap or other grounding system when working inside the server with the power on v Handle the device carefully holding it by its edges or its frame v Do not touch solder joints pins or exposed circuitry v Do not leave the device where others can handle and damage it v While the device is still in its static protective package touch it to an un...

Page 126: ... server in a rack are in the Rack Installation Instructions that come with the server Front View USB 5 connector USB 6 connector Video connector Rear View Power cord connector Systems management Ethernet connector Optional external SAS connector Serial connector Video connector USB 3 connector USB 4 connector Ethernet 2 connector Ethernet 1 connector USB 1 USB 2 connectors 108 IBM System x3655 Typ...

Page 127: ...page vii and Installation guidelines on page 105 2 If you are planning to install or remove a microprocessor memory module PCI adapter or tape drive turn off the server and all attached devices and disconnect all external cables and power cords 3 Press down on the left and right side latches and slide the server out of the rack enclosure until both slide rails lock Note You can reach the cables on...

Page 128: ...tch in the open up position 3 Insert the bottom tabs of the top cover into the matching slots in the server chassis 4 Press down on the cover release latch to lock the cover in place 5 Slide the server into the rack 6 Connect the cables and power cords 7 Turn on all attached devices and the server 110 IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guide ...

Page 129: ...onents Release tab Release tab Riser card assembly Air baffle To remove the air baffle complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 105 2 Turn off the server and all attached devices 3 Disconnect all external cables and power cords 4 Remove the cover see Removing the cover on page 109 5 Remove the riser card assembly see Rem...

Page 130: ...gn the front of the air baffle with the rear of the fan bracket assembly and the side of the heat sink on microprocessor number one 2 Slide the air baffle down into the server until the bottom edge rests on the system board 3 Install the riser card assembly see Installing the riser card assembly on page 155 4 Install the cover see Installing the cover on page 110 5 Slide the server into the rack 6...

Page 131: ... on page vii and Installation guidelines on page 105 2 Turn off the server and all attached devices 3 Disconnect all external cables and power cords 4 Slide the server out of the rack 5 Remove the cover see Removing the cover on page 109 6 If the adapter is on the riser card remove the riser card assembly from the server see Removing the riser card assembly on page 154 7 Disconnect any cables from...

Page 132: ...ly Expansion slot 1 Expansion slot cover Expansion slot cover The following illustration shows the location of the adapter expansion slots PCI slot 1 PCI slot 2 PCI slot 3 PCI slot 4 To install the replacement adapter complete the following steps 1 Slide the expansion slot cover out of the PCI low profile card slot or PCI riser card slot 2 Install the adapter in the expansion slot The following il...

Page 133: ...Removing the external SAS cable To remove the external SAS cable complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 105 2 Turn off the server and all attached devices 3 Disconnect all external cables and power cords 4 Slide the server out of the rack 5 Remove the cover see Removing the cover on page 109 6 Remove the riser card ass...

Page 134: ...lete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 105 2 Turn off the server and all attached devices 3 Disconnect all external cables and power cords 4 Slide the server out of the rack 5 Remove the cover see Removing the cover on page 109 6 Remove the riser card assembly see Removing the riser card assembly on page 154 7 Remove the a...

Page 135: ... see Installing the air baffle on page 112 then route the cable through the slot in the side of the air baffle External SAS cable slot External SAS cable Release tab Riser card assembly Air baffle The following illustration shows the routing for the external SAS cable Important Make sure the SAS cable doesn t interfere with an adapter installed in the riser card assembly Chapter 5 Removing and rep...

Page 136: ...o the rack 14 Connect the cables and power cords 15 Turn on all attached devices and the server Removing the Remote Supervisor Adapter II SlimLine The following illustration shows how to remove the Remote Supervisor Adapter II SlimLine Riser card assembly Remote Supervisor Adapter II SlimLine Riser card Retainer bracket 118 IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guid...

Page 137: ...Adapter II SlimLine follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing the Remote Supervisor Adapter II SlimLine The optional Remote Supervisor Adapter II SlimLine can be installed only on the riser card After the Remote Supervisor Adapter II SlimLine is installed the system management Ethernet port on the rear of the server is active...

Page 138: ...sor Adapter II SlimLine for information about installing the firmware and configuring the options Note When you start the server for the first time after you install a Remote Supervisor Adapter II SlimLine the start up process will take several minutes longer than a typical start up Removing the ServeRAID SAS controller Attention To avoid breaking the retaining clips or damaging the connectors han...

Page 139: ... end of the connector 12 Lift the ServeRAID SAS controller out of the connector 13 If you are instructed to return the ServeRAID SAS controller follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a ServeRAID SAS controller To install the replacement ServeRAID 8k l SAS controller or the ServeRAID 8k SAS controller complete the following...

Page 140: ...g tabs into the battery mounting clips on the wall of the power supply bay next to the connector c Connect the ServeRAID 8k SAS controller battery cable to the ServeRAID SAS controller 5 Reposition the SAS cable 6 Install the fan bracket assembly see Installing the fan bracket assembly on page 137 7 Install the air baffle Installing the air baffle on page 112 8 Install the riser card assembly see ...

Page 141: ...k drive Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter For information about the type of hard disk drive that the server supports and other information that you must consider when installing a hard disk drive see the User s Guide on the IBM Documentation CD To install the replacement drive in a hot swap bay...

Page 142: ...he drive b Align the drive assembly with the guide rails in the bay c Gently push the drive assembly into the bay until the drive stops d Push the tray handle to the closed locked position 2 Check the hard disk drive status LED to verify that the hard disk drive is operating correctly If the amber hard disk drive status LED for a drive is lit continuously that drive is faulty and must be replaced ...

Page 143: ... cover see Removing the cover on page 109 6 Press down on the release tab on the top of the drive bay to release the drive then while pressing the tab push the drive toward the front of the server Alignment pins Drive retention clip 7 From the front of the server pull the drive out of the bay 8 Remove the retention clip from the drive 9 If you are instructed to return the CD RW DVD drive follow al...

Page 144: ...ention clip 2 Attach the drive retention clip to the side of the drive 3 From the front of the server slide the drive into the CD RW DVD drive bay until the drive clicks into place 4 Install the cover see Installing the cover on page 110 5 Slide the server into the rack 6 Connect the cables and power cords 7 Turn on all attached devices and the server 126 IBM System x3655 Type 7985 and 7943 Proble...

Page 145: ...tly pull the drive and cables out of the bay Note On a 3 5 inch model server gently pull the drive cables out through the slot in the left side of the bay 11 If you are not installing another drive in the bay install a filler panel or panels in the bay 12 If you are instructed to return the tape drive follow all packaging instructions and use any packaging materials for shipping that are supplied ...

Page 146: ...t the cable to the back of the tape drive 5 Push the tape drive assembly into the bays gently pulling the cables farther into the server as you do so until the tape drive assembly stops 6 Push the tray handle to the closed locked positions 7 Connect the cable to the following system board connectors see System board internal connectors on page 13for the location of the connectors v Signal connecto...

Page 147: ...mbly see Installing the fan bracket assembly on page 114 11 Install the cover see Installing the cover on page 110 12 Slide the server into the rack 13 Connect the cables and power cords 14 Turn on all attached devices and the server Installing the tape drive in a 2 5 inch model server To install a replacement tape drive in a 2 5 inch model server complete the following steps Chapter 5 Removing an...

Page 148: ...y gently pulling the cable farther into the server as you do so until the tape drive assembly stops 6 Push the tray handle to the closed locked position 7 Connect the cable to the following system board connectors see System board internal connectors on page 11 for the location of the connectors v Signal connector SATA tape drive signal connector J36 v Power connector Tape drive power connector J2...

Page 149: ...ATA drive see Installing the riser card assembly on page 155 10 Install the fan bracket assembly see Installing the fan bracket assembly on page 114 11 Install the cover see Installing the server cover page 88 12 Slide the server into the rack 13 Connect the cables and power cords 14 Turn on all attached devices and the server Chapter 5 Removing and replacing server components 131 ...

Page 150: ...9 If you are instructed to return the DIMM follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a memory module For information about the types of dual inline memory modules DIMMs that the server supports and other information that you must consider when installing DIMMs see the User s Guide on the IBM System x Documentation CD v The se...

Page 151: ...ors in the server at a minimum you must install two DIMMs in Slots 1 and 2 and two DIMMs in slot 9 and 10 v The server supports online spare memory This feature disables a failed pair of DIMMS from the system configuration and activates an online spare pair of DIMMs to replace the failed pair Online sparing is supported on a per processor basis Each microprocessor requires that two or more pairs o...

Page 152: ...f there is a gap between the DIMM and the retaining clips the DIMM has not been correctly inserted open the retaining clips remove the DIMM and then reinsert it 5 Repeat steps 1 through 4 until all the new or replacement DIMMs are installed 6 Install the air baffle see Installing the air baffle on page 112 7 Install the riser card assembly see Installing the riser card assembly on page 121 8 Insta...

Page 153: ... instructions and use any packaging materials for shipping that are supplied to you Installing a hot swap fan For proper cooling the server requires five fans installed for each hot swap power supply installed The server comes with five replaceable fans If you install a second hot swap power supply you must install the complete set of five fans that come with the power supply option Important Only...

Page 154: ...o replace some components such as the CD RW DVD drive you must remove the fan bracket assembly to route some cables you might have to remove the fan bracket assembly Note To remove or install a fan it is not necessary to remove the fan bracket assembly See Removing a hot swap fan on page 134 and Installing a hot swap fan on page 135 Fan bracket Fan bracket release latches To remove the fan bracket...

Page 155: ...ing the fan bracket assembly To install the replacement fan bracket assembly complete the following steps Fan bracket Fan bracket release latches 1 Align the guides on the left and right sides of the assembly with the slots in the sides of the chassis 2 Lower the fan bracket assembly into the chassis 3 Push the fan bracket assembly levers toward the rear of the server until they stop pinch the rel...

Page 156: ... you are removing 4 Grasp the power supply handle 5 Press the orange release latch down and hold it down 6 Pull the power supply part of the way out of the bay 7 Release the release latch then support the power supply and pull it the rest of the way out of the bay 8 If you are not installing a replacement power supply install the power supply filler panel 9 If you are instructed to return the powe...

Page 157: ...r any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Power supply filler release lever Power supply filler Hot swap power supply 2 Attention During normal operation ...

Page 158: ... power supply are lit indicating that the power supply is operating correctly Removing the battery Note After you replace the battery you must reconfigure the server and reset the system date and time To remove the battery complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 105 2 Follow any special handling and installation instruc...

Page 159: ...Battery Chapter 5 Removing and replacing server components 141 ...

Page 160: ... v To avoid possible danger read and follow the following safety statement Statement 2 CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode i...

Page 161: ...ical outlet before the power control button becomes active 10 Turn on all attached devices and the server 11 Start the Configuration Setup Utility program and reset the configuration v Set the system date and time v Set the power on password v Reconfigure the server See Using the Configuration Setup Utility program on page 168 for details Removing and replacing Tier 2 CRUs You may install a Tier 2...

Page 162: ...age 109 5 Remove the fan bracket assembly see Removing the fan bracket assembly on page 136 6 Disconnect the operator information panel ribbon cable from the system board 7 Reach inside the server and gently pull up on the cable to separate the velcro holding the cable to the top of the operator panel housing 8 Slide the operator information panel release latch to the left and pull the panel out o...

Page 163: ...e front of the server thread the operator information panel ribbon cable through the panel housing in the server then connect the ribbon cable to the operator panel connector J76 on the system board see System board internal connectors on page 13 for the location of the connector 2 Slide the panel into the server until it clicks into place 3 Inside the server secure the ribbon cable to the top of ...

Page 164: ... Installation guidelines on page 105 2 Turn off the server and all attached devices 3 Disconnect all external cables and power cords 4 Slide the server from the rack and place it on a flat static protective surface 5 Pull all the hard disk drives out of the server slightly to disengage them from the backplane 6 Remove the cover see Removing the cover on page 109 7 Remove the fan bracket assembly s...

Page 165: ... hard disk drive enclosure 3 Push the top of the hard disk drive backplane toward the front of the server until it clicks into place Make sure the release latches hold the backplane securely in place 4 Connect the power and signal cables to the hard disk drive backplane 5 Install the fan bracket assembly see Installing the fan bracket assembly on page 137 6 Install the cover see Installing the cov...

Page 166: ...sk drives out of the server slightly to disengage them from the backplane 6 Remove the cover see Removing the cover on page 109 7 Remove the fan bracket assembly see Removing the fan bracket assembly on page 136 8 Disconnect the backplane cables 9 Press the large blue release tabs at the rear of the drive cage toward each other then push the drive cage assembly out through the front of the server ...

Page 167: ...er until it clicks into place Make sure the release latches hold the backplane securely in place 3 Connect the power and signal cables to the backplane 4 Replace the fan bracket assembly see Installing the fan bracket assembly on page 137 5 Install the cover see Installing the cover on page 110 6 Slide the server into the rack 7 Insert the hard disk drives into the bays 8 Connect the cables and po...

Page 168: ...n bracket assembly on page 136 7 Disconnect the operator information panel cable from the system board 8 Release the CD RW DVD drive and pull it out of the bay slightly see Removing a CD RW DVD drive on page 125 9 Disconnect the CD DVD power and signal cables from the connectors on the media backplane 10 Remove the two screws that secure the media backplane to the chassis 11 Lift the media backpla...

Page 169: ... the operator information panel cable to the connector on the system board J76 see System board internal connectors on page 11 for the location of the connector 5 Slide the CD RW DVD drive into the bay until it clicks see Installing a CD RW DVD drive on page 126 6 Install the fan bracket assembly see Installing the fan bracket assembly on page 137 7 Install the cover see Installing the cover on pa...

Page 170: ...ower supply bays see Removing a hot swap power supply on page 138 6 Remove the cover see Removing the cover on page 109 7 Remove the fan bracket assembly see Removing the fan bracket assembly on page 136 8 Grasp the power backplane and slide it toward the right side of the server 9 Disconnect the power cable from the hard disk drive backplane 10 Lift the power backplane out of the server 11 If you...

Page 171: ...ntil the edge connectors are fully connected 3 Connect the power cable from the hard disk drive backplane to the power backplane 4 Install the fan bracket assembly see Installing the fan bracket assembly on page 137 5 Install the cover see Installing the cover on page 110 6 Install the power supplies into the power supply bays see Installing a hot swap power supply on page 139 7 Slide the server i...

Page 172: ... following steps to remove the riser card assembly 1 Read the safety information that begins on page vii and Installation guidelines on page 105 2 Turn off the server and all attached devices 3 Disconnect all external cables and power cords 4 Pull the server out of the rack 5 Remove the cover see Removing the cover on page 109 6 Push the two retention latches on the riser card assembly toward the ...

Page 173: ...h the retention latches the guides on the rear of the server and the riser card connector on the system board then press down on the assembly Make sure that the riser card assembly is fully seated in the riser card connector on the system board 3 Install the cover see Installing the cover on page 110 4 Slide the server into the rack 5 Connect the cables and power cords 6 Turn on all attached devic...

Page 174: ...2 Turn off the server and all attached devices 3 Disconnect all external cables and power cords 4 Slide the server from the rack and place it on a flat non conductive surface 5 Remove the cover see Removing the cover on page 109 6 Remove the fan bracket assembly see Removing the fan bracket assembly on page 136 7 Remove the hard disk drive backplane see Removing the 3 5 inch drive backplane on pag...

Page 175: ...the rack 7 Install the hard disk drives see Installing a hard disk drive on page 123 8 Connect the cables and the power cord 9 Turn on all attached devices and the server Removing a microprocessor Attention v Do not allow the thermal grease on the microprocessor and heat sink to come in contact with anything Contact with any surface can compromise the thermal grease and the microprocessor socket v...

Page 176: ...the microprocessor release latch to the fully open position 10 Open the microprocessor bracket frame and carefully remove the microprocessor Microprocessor Alignment marks Notches 11 If you are instructed to return the microprocessor follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a microprocessor For information about the type of ...

Page 177: ...ning the microprocessor to any unpainted metal surface on the server Then remove the microprocessor from the package 2 Rotate the microprocessor release lever on the socket from its closed and locked position until it stops or clicks in the fully open position Attention v Handle the microprocessor carefully Dropping the microprocessor during installation or removal can damage the contacts Also con...

Page 178: ...rmly on the front of the heat sink until it is seated securely f Rotate the heat sink release lever to the closed position and hook it underneath the lock tab 6 Install the air baffle see Installing the air baffle on page 112 7 Install the riser card assembly see Installing the riser card assembly on page 155 8 Install the cover see Installing the cover on page 110 9 Slide the server into the rack...

Page 179: ...e heat sink retention module from the system board 8 If you are instructed to return the heat sink retention module follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a heat sink retention module To install a replacement heat sink retention module complete the following steps 1 Place the heat sink retention module in the microprocesso...

Page 180: ...page 112 5 Install the riser card assembly see Installing the riser card assembly on page 155 6 Install the cover see Installing the cover on page 110 7 Slide the server into the rack 8 Connect the cables and power cords 9 Turn on all attached devices and the server 162 IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guide ...

Page 181: ... existing firmware that the customer provides on a diskette or CD image Make sure that you have the latest firmware or a copy of the pre existing firmware before you proceed 5 Remove the following components and place them on a static protective surface for reinstallation v The riser card assembly with adapters see Removing the riser card assembly on page 154 v Remove the air baffle see Removing t...

Page 182: ...cessor and its original heatsink can require the installation of a new heat sink instead 10 Remove each microprocessor heat sink and microprocessor then place them on a static protective surface for reinstallation see Removing a microprocessor on page 157 11 Slide the shuttle release latch toward the left side of the server and push the shuttle toward the rear of the server approximately 12 7 mm 0...

Page 183: ...ckplane on page 153 3 Install the power supplies see Installing a hot swap power supply on page 139 4 Connect the cables to the system board that you disconnected in step 7 of Removing the system board and shuttle on page 163 5 Install each microprocessor with its heat sink see Installing a microprocessor on page 158 6 Install the DIMMs see Installing a memory module on page 132 7 Install the air ...

Page 184: ...her update the server with the latest SAS firmware or restore the pre existing firmware from a diskette or CD image v Update the UUID see Updating the UUID on page 183 166 IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guide ...

Page 185: ...code You can select to update the VPD code during the BIOS code update procedure Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating system installation See U...

Page 186: ...cteristics of the server and the order of startup devices startup drive sequence v Set and change settings for advanced hardware features v View and clear the error log v Change interrupt request IRQ settings v Enable USB legacy keyboard and mouse support v Resolve configuration conflicts To start the Configuration Setup Utility program complete the following steps 1 Turn on the server 2 When the ...

Page 187: ...arting the ServeRAID Configuration Utility program To start the IBM ServeRAID Configuration Utility program complete the following steps 1 Turn on the server 2 When the prompt Press CTRL A for IBM ServeRAID Configuration Utility appears press Ctrl A If you have set an administrator password you are prompted to type the password 3 To select a choice from the menu use the arrow keys 4 Use the arrow ...

Page 188: ...onfigured controller and ready drives the Configuration wizard starts In the Configuration wizard you can select express configuration or custom configuration Express configuration automatically configures the controller by grouping the first two physical drives in the ServeRAID Manager tree into an array and creating a RAID level 1 logical drive If you select custom configuration you can select t...

Page 189: ... to help you diagnose the problem and also records the error in the BMC system event log The baseboard management controller also provides the following remote server management capabilities through the OSA SMBridge management utility program v Command line interface IPMI Shell The command line interface provides direct access to server management functions through the IPMI protocol Use the comman...

Page 190: ... Console Stop Bits 1 v Remote Console Text Emulation ANSI v Remote Console Keyboard Emulation ANSI v Remote Console Active After Boot Enabled v Remote Console Flow Control Hardware d Press Esc twice to exit the Remote Console Redirection and Devices and I O Ports sections of the Configuration Setup Utility program e Select Advanced Setup then select Baseboard Management Controller BMC Settings f S...

Page 191: ...f the etc securetty file to enable a user to log in as the root user through the SOL console ttyS0 LILO configuration If you are using LILO complete the following steps 1 Modify the etc lilo conf file a Add the following text to the end of the first default linux line Monitor b Comment out the map boot map line by adding a at the beginning of this line c Comment out the message boot message line b...

Page 192: ...ssage boot message linear image boot vmlinuz 2 4 9 e 12smp label linux initrd boot initrd 2 4 9 e 12smp img read only root dev hda6 image boot vmlinuz 2 4 9 e 12 label linux up initrd boot initrd 2 4 9 e 12 img read only root dev hda6 174 IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guide ...

Page 193: ... starts a LILO boot prompt is displayed instead of the graphical user interface Press Tab at this prompt to install all of the boot options that are listed To load the operating system in interactive mode type linux Interact and then press Enter GRUB configuration If you are using GRUB modify the boot grub grub conf file 1 Comment out the splashimage line by adding a at the beginning of this line ...

Page 194: ...grub after making changes to this file NOTICE You have a boot partition This means that all kernel and initrd paths are relative to boot eg root hd0 0 kernel vmlinuz version ro root dev hda6 initrd initrd version img boot dev hda default 0 timeout 10 splashimage hd0 0 grub splash xpm gz title Red Hat Enterprise Linux ES 2 4 9 e 12smp root hd0 0 kernel vmlinuz 2 4 9 e 12smp ro root dev hda6 initrd ...

Page 195: ...el vmlinuz 2 4 9 e 12 ro root dev hda6 initrd initrd 2 4 9 e 12 img You must restart the Linux operating system after completing these procedures for the changes to take effect and to enable SOL SUSE SLES 9 0 configuration Note This procedure is based on a default installation of SUSE Linux Enterprise Server SLES 9 0 The file names structures and commands might be different for other versions of S...

Page 196: ...ge color white blue black light gray default 0 timeout 8 title linux kernel hd0 1 boot vmlinuz root dev hda2 acpi oldboot vga 791 1 initrd hd0 1 boot initrd title floppy root chainloader 1 title failsafe kernal hd0 1 boot vmlinuz shipped root dev hda2 ide nodma apm off vga normal nosmp 1 disableapic maxcpus 0 3 initrd hd0 1 boot initrd shipped Note 1 The kernel line is shown with a line break In y...

Page 197: ...t then press Enter to display the current boot options for your server b In the Boot Entries section locate the boot entry ID for the section with an OS friendly name of Windows Server 2003 Standard Write down the boot entry ID for use in the next step 2 To enable the Microsoft Windows Emergency Management System EMS at a Windows command prompt type bootcfg EMS ON PORT COM1 BAUD 19200 ID boot_id w...

Page 198: ...2003 operating system after completing this procedure for the changes to take effect and to enable SOL Installing the OSA SMBridge management utility program Important To obtain maximum benefit from the OSA SMBridge management utility program install and load the program before problems occur To install OSA SMBridge management utility program on a server running a Windows operating system complete...

Page 199: ...ged in as a root user to perform these procedures 1 Go to http www ibm com servers eserver support xseries index html Download the utility program and create the OSA BMC Management Utility CD 2 Insert the OSA BMC Management Utility CD into the drive 3 Type mount mnt cdrom 4 Locate the directory where the installation RPM package is located and type cd mnt cdrom 5 Type the following command to run ...

Page 200: ...eboard management controller firmware update utility program Use the baseboard management controller firmware update utility program to download and apply a baseboard management controller firmware update and SDR FRU data update The firmware update utility program updates the baseboard management controller firmware and SDR FRU data only and does not affect any device drivers Note To ensure proper...

Page 201: ...ront of the server power Turn the server on and off remotely reboot Force the server to restart sel get Display the BMC system event log sol Configure the SOL function sysinfo Display system information that is related to the server and the globally unique identifier GUID Updating the UUID You must update the Universal Unique Identifier UUID when you replace the system board To update the UUID com...

Page 202: ...184 IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guide ...

Page 203: ... a request for information You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the documentation that is provided with your IBM product The documentation that comes with IBM systems also describes the diagnostic tests that you can perform Most systems operating systems and programs come with documentation tha...

Page 204: ...or more information about Support Line and other IBM services see http www ibm com services or see http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support Important When you call for service you will be asked to provide the four digit machine type of your system which is 7985 or 7943 You can receive hardware se...

Page 205: ...OT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will...

Page 206: ...nd other countries Other company product or service names may be trademarks or service marks of others Important notes Processor speeds indicate the internal clock speed of the microprocessor other factors also affect application performance CD drive speeds list the variable read rate Actual speeds vary and are often less than the maximum possible When referring to processor storage real and virtu...

Page 207: ...found on IBM s Internet site at http www ibm com ibm environment products prp shtml Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable IBM recomienda a los propietarios de equipos de tecnología de la información TI que reciclen responsablemente sus equipos cuando éstos ya no les sean útiles IBM dispone de una serie de programas y servi...

Page 208: ...ntial effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Battery return program This product may contain a sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery informatio...

Page 209: ...attery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important t...

Page 210: ...pareil numérique de la classe A est conforme à la norme NMB 003 du Canada Australia and New Zealand Class A statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures United Kingdom telecommunications safety requirement Notice to Customers This apparatus is approved under approva...

Page 211: ...Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement Appendix B Notices 193 ...

Page 212: ...194 IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guide ...

Page 213: ...ctronic emission notice 191 command line interface commands identify 182 power 182 sel 182 sysinfo 182 for remote management 182 configuration Configuration Setup Utility 168 minimum 89 ServerGuide Setup and Installation CD 167 Configuration Setup Utility program 168 configuring hardware 167 configuring your server 167 connectors adapter 11 battery 11 cable 13 external port 14 front 7 internal cab...

Page 214: ...updating 167 Fixed Disk Test 55 FRUs replacing operator information panel assembly 144 SAS backplane 146 system board 163 H hard disk drive diagnostic tests types of 55 installing 123 problems 38 hardware problems 1 heat output 6 hot swap and hot plug devices power supplies 139 hot swap power supply installing 139 humidity 6 I important notices 4 information LED 8 installing adapter 114 battery 14...

Page 215: ... controller 88 hard disk drive 38 intermittent 39 keyboard 40 memory 41 microprocessor 42 monitor 43 problems continued optional devices 45 POST BIOS 30 power 46 87 serial port 47 software 48 undetermined 89 USB port 49 video 49 problems DVD ROM drive 37 publications 3 R recovering the BIOS code 67 Remote Supervisor Adapter II SlimLine installing 119 Remote Supervisor Adapter II SlimLine removing ...

Page 216: ... system error LED 8 10 log 68 system locator LED 8 10 T temperature 6 test log viewing 56 tests hard disk drive diagnostic 55 thermal material heat sink 160 tools diagnostic 19 trademarks 187 U undetermined problems 89 United States electronic emission Class A notice 191 United States FCC Class A notice 191 Universal Serial Bus USB problems 49 updating firmware 167 updating the firmware code 182 U...

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Page 218: ... Part Number 42D2167 Printed in USA 1P P N 42D2167 ...

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