IBM 621858U - IntelliStation M - Pro 6218, Installation Manual

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Troubleshooting tables
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
Important: If diagnostic error codes are displayed that are not listed in the following
table, make sure that the latest level of BIOS code is installed.
If you cannot find the problem in these tables, see “Running the diagnostic
programs” and “ Viewing the test log” in the Problem Determination and Service
Guide on the IBM IntelliStation Documentation CD for information about testing the
computer.
If you have just added new software or a new optional device and the computer is
not working; before using the troubleshooting tables, complete the following steps:
1. Remove the software or device that you just added.
2. Run the diagnostic tests to determine whether the computer is running correctly.
3. Reinstall the new software or new device.
CD or DVD drive problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician),” that step must be performed only by a
trained service technician.
Symptom Action
The CD or DVD drive is not recognized.
1. Make sure that:
v
The IDE channel to which the CD or DVD drive is attached
(primary or secondary) is enabled in the Configuration/Setup
Utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD or DVD drive.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the CD or DVD drive cable.
4. Replace the following components one at a time, in the order
shown, restarting the computer each time:
a. CD or DVD drive
b. CD or DVD drive cable
c. (Trained service technician only) System board.
A CD or DVD is not working correctly.
1. Clean the CD or DVD.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the CD or DVD drive cable.
4. Replace the following components one at a time, in the order
shown, restarting the computer each time:
a. CD or DVD drive
b. CD or DVD drive cable
Chapter 5. Solving problems
41