background image

Symptom

Resolution

System hangs at "Boot from CD:" prompt

v

Certain models of USB CD-ROM drive do
not operate properly in high speed USB
legacy mode. It is recommended to
disable high speed USB legacy.

1. Power ON the system.

2. Press

Del

to enter BIOS setup when

prompted.

3. Enter the "Integrated Peripherals"

menu.

4. Enter the "USB Configuration" menu.

5. Set the "USB Legacy Speed" item to

the "Full/Low Speed".

System will not boot from hard disk

v

Verify the hard disk is listed in the boot
priority list.

1. Power ON the system.

2. Press

Del

to enter BIOS setup when

prompted.

3. Enter the "Advanced BIOS Features"

menu.

4. Set the first, second, third, or fourth

boot device to "Hard Disk".

v

Remove any attached USB hard disks or
memory keys.

For additional support, please use the following resources:

v

IBM Retail Store Solutions Support, www.ibm.com/solutions/retail/store/support/

v

Microsoft Help and Support, http://support.microsoft.com/.

Troubleshooting Configuration Issues

USB memory key/USB CD-ROM drive are unable to boot

Question: USB mass storage devices fail to boot in certain
configurations when attached to the IBM 4810-x4x. How can I
resolve this issue?

Answer:

The IBM 4810-x4x BIOS does not support booting from USB mass

storage devices in the following circumstances:

v

When the device is attached to an external USB hub

v

When the device is attached to a USB SurePort.

The following configuration changes can be applied to allow USB mass storage
devices to boot:

v

Attach the USB mass storage device directly to a USB root port:

– Front USB port

– Standard USB ports on the rear panel of the system

v

Lower the USB legacy host controller connection speed to “Full/Low Speed”.

Note that this does not disable high speed USB for usage by the installed
operating system. High Speed USB is only disabled for USB legacy boot support.

38

SurePOS 300: Operating System Installation Guide Models 33x and x4x

Summary of Contents for 4910-33S

Page 1: ...SurePOS 300 Operating System Installation Guide Models 33x and x4x GA27 4360 01...

Page 2: ......

Page 3: ...SurePOS 300 Operating System Installation Guide Models 33x and x4x GA27 4360 01...

Page 4: ...om solutions retail store 2 Select Support at the left side of the Web page 3 Select Publications A form for reader s comments is provided at the back of this publication If the form has been removed...

Page 5: ...alling the Windows 2000 Windows XP Drivers 11 SurePOS 300 Required Drivers 11 Chapter 5 Installing Windows Embedded for Point Of Service on SurePOS 300 Models E3H 33H and 330 13 Contents of files to b...

Page 6: ...SurePOS 300 Required Drivers 33 Chapter 13 Installing the IBM Retail Environment for SUSE LINUX 35 Chapter 14 Troubleshooting Models x4x 37 Troubleshooting Configuration Issues 38 USB memory key USB C...

Page 7: ...Figures 1 System Information Window 6 Copyright IBM Corp 2005 v...

Page 8: ...vi SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 9: ...llowing IBM publications are also available from the IBM Retail and Store Solutions web site at http www ibm com solutions retail store support v IBM SurePOS 300 Technical Reference v SurePOS 300 33x...

Page 10: ...viii SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 11: ...can mail your comments to IBM Corporation Retail Store Solutions Information Development Department ZBDA P O Box 12195 Research Triangle Park North Carolina 27709 USA Be sure to include the name and...

Page 12: ...x SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 13: ...publication contains two parts Part 1 contains information relating to Models E3H 33H and 330 Part 2 contains information relating to the Models x4x All of the information in Part 2 is new for this r...

Page 14: ...xii SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 15: ...Part 1 Models E3H 33H and 330 Copyright IBM Corp 2005 1...

Page 16: ...2 SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 17: ...state The following procedure ensures this state BIOS Update and Configuration 1 Before beginning obtain the latest BIOS update for the SurePOS 300 from the IBM Retail Store Solutions support page ww...

Page 18: ...4 SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 19: ...ePOS 300 systems without the internal IDE CD ROM option Support for the IBM USB CDROM drive is not included in the operating system by default This is because the USB vendor ID and device ID do not ma...

Page 20: ...as is including quotes and spaces Drive Description May be any text you like to identify your device 5 Save TXTSETUP SIF and exit the text editor Configuring BIOS Setup 1 Power on the system and ente...

Page 21: ...m and boot from the Windows 2000 Professional disk 3 Press F6 when prompted to add the SATA mass storage driver You may have to press F6 several times for Windows setup to accept the keystroke 4 Follo...

Page 22: ...8 SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 23: ...following steps 1 Power on the system and enter BIOS setup by pressing the DEL key during POST 2 Enter the Advanced BIOS Features menu 3 Under the Boot Device selections make the following changes v...

Page 24: ...10 SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 25: ...ite www ibm com solutions retail store support Also reboot the system between each driver installation SurePOS 300 Required Drivers v Intel INF Driver v Ethernet Driver v Video Driver v Audio Driver v...

Page 26: ...12 SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 27: ...must have access to the necessary tools described in this document to modify and recreate the WEPOS installation CDs such as oscdimg exe These tools are available from Microsoft on the Tools CD that c...

Page 28: ...oem 5 e Be sure to save the changed TxtSetup oem file in its original location C WEPOS_INSTALL i386 system32 Si3112r TxtSetup oem f Change directory to the i386 system32 subdirectory g Edit the winpe...

Page 29: ...gebase article titled Editing the Registry Hive for Your Image on the Target Device It can be found at the following URL http msdn microsoft com library default asp url library enus xpehelp html xetsk...

Page 30: ...lts SCSI Si3112_XP SCSI HwComponent section Si3112_XP Silicon Image SiI 3x12 SATALink Controller for Windows XP Server 2003 Si3112 Si3112_NT Silicon Image SiI 3x12 SATALink Controller for Windows NT 4...

Page 31: ...te value ProblemDevices ST330013AS REG_SZ Mod15Write value ProblemDevices ST340017AS REG_SZ Mod15Write value ProblemDevices ST360015AS REG_SZ Mod15Write value ProblemDevices ST380023AS REG_SZ Mod15Wri...

Page 32: ...le Name SiRemFil sys InstallDir system32 drivers File Name SilSupp cpl InstallDir system32 File Name SiWinAcc sys InstallDir system32 drivers File Name si3112 INF InstallDir inf File Name TxtSetup oem...

Page 33: ...IBM Retail Environment for SUSE LINUX For information about installing the IBM Retail Environment for SUSE LINUX IRES refer to the IBM Retail Environment for SUSE LINUX Developer s Guide GC30 9723 Co...

Page 34: ...20 SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 35: ...d FAT32 file system Use FORMAT com to ensure the proper cluster size is used on the hard disk Error No Operating System Found Please verify one of the following for this issue v Windows setup has not...

Page 36: ...22 SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 37: ...Part 2 Models x4x Copyright IBM Corp 2005 23...

Page 38: ...24 SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 39: ...ood state The following procedure ensures this state BIOS Update and Configuration 1 Before beginning obtain the latest BIOS update for the SurePOS 300 from the IBM Retail Store Solutions support page...

Page 40: ...26 SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 41: ...uirements v Windows XP Vista CD ROM v USB or PS 2 Keyboard and Mouse v External USB CD ROM Configuring BIOS Setup To configure BIOS setup complete the following steps 1 Power on the system and enter B...

Page 42: ...28 SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 43: ...store support This is the only supported source of drivers for the SurePOS 300 SurePOS 300 Required Drivers v Intel Chipset Driver v Ethernet Driver v Video Driver v Audio Driver v Windows Operating S...

Page 44: ...30 SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 45: ...Ready requires a DVD reader Requirements v WEPOS or Windows Embedded POSReady package v USB or PS 2 Keyboard and Mouse v External USB CD ROM WEPOS or external DVD ROM POSReady Configuring BIOS Setup T...

Page 46: ...32 SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 47: ...essfully install these drivers on a system with POSReady OS installed on it Installing WEPOS and Windows Embedded POSReady to a modular flash drive is supported If you wish to do this and require addi...

Page 48: ...34 SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 49: ...LINUX Version 2 1 5 Developer s Guide GC30 9723 03 that is available on the following website http www2 clearlake ibm com store support html pubs html IRES For additional information refer to the IBM...

Page 50: ...36 SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 51: ...installation disk v Verify that the CD DVD ROM drive is the first device in the boot priority list 1 Power ON the system 2 Press DEL to enter BIOS setup when prompted 3 Enter the Advanced BIOS Feature...

Page 52: ...ail store support v Microsoft Help and Support http support microsoft com Troubleshooting Configuration Issues USB memory key USB CD ROM drive are unable to boot Question USB mass storage devices fail...

Page 53: ...OM entry in the BIOS setup boot priority list to appear below the Hard Disk entry v Lower the USB legacy host controller connection speed to Full Low Speed Note that this does not disable high speed U...

Page 54: ...ndows installation CD DVD ROM exits the next device in the BIOS Setup boot priority is not booted How can I resolve this issue Answer The Windows installation CD DVD ROM boot loader does not return co...

Page 55: ...Part 3 Appendixes Copyright IBM Corp 2005 41...

Page 56: ...42 SurePOS 300 Operating System Installation Guide Models 33x and x4x...

Page 57: ...Y KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of expr...

Page 58: ...s a trademark of Linus Torvalds in the U S other countries or both Java and all Java based trademarks are trademarks of Sun Microsystems Inc in the United States other countries or both Intel Intel In...

Page 59: ......

Page 60: ...Printed in USA GA27 4360 01...

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