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background image

Condition

description

Resolution

Display

Messages

for

Models

46x,

42x,

4Fx

Unsupported

video

mode

Change

to

a

supported

model.

No

Video/DPMS

Communication

is

not

yet

established

between

the

host

unit

and

the

4820.

Ensure

that

the

4694

system

unit

is

powered

on.

Check

the

video

cabling

between

the

4820

display

and

the

4694

system

unit.

Troubleshooting

common

problems

Appendix

B.

Troubleshooting

common

problems

B-5

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Summary of Contents for 4820

Page 1: ...4820 SurePoint Solution System Reference SA27 4249 05 ...

Page 2: ......

Page 3: ...4820 SurePoint Solution System Reference SA27 4249 05 ...

Page 4: ...der publications through your IBM representative or the IBM branch office serving your locality Publications are not stocked at the address given below A form for reader s comments is also provided at the back of this publication If the form has been removed address your comments to IBM Corporation Information Development Department CJMA PO Box 12195 Research Triangle Park North Carolina 27709 USA...

Page 5: ...SurePoint Solution 1 7 Rear view of 4820 SurePoint Solution 1 8 System software 1 8 Product summary 10 inch models 1 9 Front and rear views 1 9 Supported operating systems 1 9 Environmental requirements 1 10 Power usage 1 10 Spill resistance 1 10 Calling for service 1 10 Part 2 IBM 4820 SurePoint Solution Models 42D 42T 4FD 4FT Chapter 2 System specifications and planning information 2 1 Product s...

Page 6: ...int Solution Models 46D 46R 46T Chapter 5 System specifications and planning information 5 1 Product summary 5 1 Hardware features 5 1 Display 5 1 Video interface 5 1 POS input output I O 5 2 Indicators and user controls 5 2 External ports 5 2 Power management 5 2 Transition diagram 5 3 Optional features 5 3 Keypads 5 3 Manager s keylock 5 3 Magnetic stripe reader MSR 5 3 Audio kit 5 3 System soft...

Page 7: ... 3 System software 9 4 Chapter 10 Installation and operating information 10 1 Option installation 10 1 Cable connections and routing 10 1 Adjusting the display 10 2 Brightness controls 10 2 MicroTouch TouchWare 10 2 Chapter 11 System diagnostics and pinout connections 11 1 Diagnostics for model 48D non touch 11 1 Using the MicroTouch TouchWare 11 1 Locating the touchscreen controller information 1...

Page 8: ...oTouch TouchWare 14 1 Locating the touchscreen controller information 14 1 Touchscreen properties dialog box 14 2 Calibrating the touchscreen 14 2 Customizing the touch response mode 14 3 Selecting a touch mode 14 4 Configuring the touch sound 14 4 Connector pinouts 14 4 USB power voltage 14 4 Part 6 IBM 4820 SurePoint Solution Models 10D 1FR Chapter 15 System specifications and planning informati...

Page 9: ...ations commission FCC statement D 2 Industry Canada class A emission compliance statement D 2 Avis de conformité aux normes d Industrie Canada D 2 European Community CE mark of conformity statement D 2 Germany D 3 Australia New Zealand D 3 Japanese power line harmonics compliance statement D 3 Japanese Voluntary Control Council for Interference VCCI statement D 4 Korean Communications Statement D ...

Page 10: ...viii 4820 SurePoint Solution System Reference ...

Page 11: ...ws v Appendix B Troubleshooting common problems provides information on resolving common problems v Appendix C Mounting surface templates provides drilling measurements for installing the distributed pedestal and the free standing pedestal to a counter Throughout this guide the following numeric terms refer to the following 4800 IBM SurePOS 700 4810 IBM SurePOS 300 4820 4820 SurePoint Solution 469...

Page 12: ...de GA27 4328 v IBM SurePOS 720 740 and 780 Hardware Service Guide SA27 4329 v IBM SurePOS 700 Series Options and I O Devices Service Guide SY27 0392 Driver and Service Diskette Information v Terminal hardware folder 4820 downloads 4694 4695 ISA Service Diskette Version 5 33 or later RS232 Service Diskette v Peripheral Drivers folder POSS for Windows download MicroTouch TouchWare POSS for DOS downl...

Page 13: ...take the link to the Publications Web page where you will find a feedback page for entering comments and sending them to us Be sure to include the name and part number of the book v Fill out one of the forms at the back of this book and return it by mail or by giving it to an IBM representative If applicable include a reference to the specific location of the text on which you are commenting For i...

Page 14: ...xii 4820 SurePoint Solution System Reference ...

Page 15: ...rrangement 4 3 5 1 Power Management Transition Diagram 5 3 6 1 View of Model 46D 46T Cable Connections 6 1 10 1 View of Model 48D 48T Cable Connections 10 1 13 1 Model 4WT 4GT cable connections 13 1 16 1 Pictorial view display adjustments 16 2 A 1 Distributed pedestal mounting A 1 C 1 Distributed pedestal mounting template C 1 C 2 Free standing pedestal mounting template C 2 C 3 Mounting dimension...

Page 16: ...xiv 4820 SurePoint Solution System Reference ...

Page 17: ...1 5 3 Power Management States 5 2 5 4 Supported Modes 5 4 6 1 Summary of Cable Types Identifying Icons and Examples 6 1 8 1 Cable Connector Pinouts 8 1 8 2 Power Supply Pin Voltages 8 2 9 1 4820 SurePoint Solution Hardware Features 9 1 9 2 4820 SurePoint Solution System Software 9 1 9 3 Power Management States 9 2 10 1 Summary of Cable Types Identifying Icons and Examples 10 1 11 1 Touchscreen Sta...

Page 18: ...xvi 4820 SurePoint Solution System Reference ...

Page 19: ... on the front of the machine in easy reach v Industry standard serial and USB ports allow alternative I O devices v Manuals are available in PDF format and can be downloaded from the Web See Related publications on page ix for the URL v To assist users with color vision deficiencies the power LED blinks as well as changes color when in low power mode v Displays are driven at 60 Hz to eliminate pro...

Page 20: ...xviii 4820 SurePoint Solution System Reference ...

Page 21: ...ated touch pedestal available for the 4694 Point of Sale terminal September 2000 This edition contains information about the 4820 SurePoint Solution models 42D 42T 4FD and 4FT February 2000 This edition contains information about the features of models 48D and 48T of the 4820 SurePoint Solution v Universal Serial Bus USB connectivity v Audio capability v TMDS Transition Minimized Differential Sign...

Page 22: ...xx 4820 SurePoint Solution System Reference ...

Page 23: ...1 4 Supported operating systems 1 5 Touch drivers and diagnostics 1 6 Front view of 4820 SurePoint Solution 1 7 Rear view of 4820 SurePoint Solution 1 8 System software 1 8 Product summary 10 inch models 1 9 Front and rear views 1 9 Supported operating systems 1 9 Environmental requirements 1 10 Power usage 1 10 Spill resistance 1 10 Calling for service 1 10 Copyright IBM Corp 1999 2003 ...

Page 24: ...4820 SurePoint Solution System Reference ...

Page 25: ...olor 4820 4GT Iron gray 10 in 4820 10D Pearl white Non touch display only 4820 1FR Iron gray v Display only indicates that the magnetic stripe reader MSR keypad and keylock are not supported v IBM 4820 SurePoint Solution Models 42T and 4FT connect to products that require an RS 232 connection v IBM 4820 SurePoint Solution Models 46D 46T and 46R connect to the IBM 4694 system unit v IBM 4820 SurePo...

Page 26: ...o kit Distributed pedestal Pointing device 4820 Keypad Integrated pedestal Free standing pedestal Figure 1 1 4820 SurePoint Solution with features and available pedestals 1 2 4820 SurePoint Solution System Reference ...

Page 27: ...4820 46D None PS 2 Analog Yes None 4694 4820 46T RS485 PS 2 RS 485 POS suite Capacitive 4820 46R RS 485 PS 2 Resistive 4820 48D USB DVI Yes MicroTouch None 4800 4694 206 4820 48T Capacitive 4820 10D None Analog No None Supports all 4820 1FR 4820 4WT Touch Only None Analog No MicroTouch Capacitive Supports all 4820 4WT Touch I O USB Yes 4820 4GT Touch Only None No 4820 4GT Touch I O USB Yes Pointer...

Page 28: ...ch screen size only v Spill resistant v Up to 16 7 million colors v Pearl white casing models 46D 48D 42D 46T 48T 42T 4WT and 10D v Iron gray casing models 4FD 4FT 4GT and 1FR v For all models except 10D and 1FR optional equipment includes keypad International Standards Organization ISO 3 track and 2 head MSR manager s keylock pointing device and audio kit Product summary 12 inch models Table 1 3 ...

Page 29: ...ut speaker out For example Sound Blaster sound card PCI 16 or Yamaha sound card WF192XG Audio kit available Supported operating systems Table 1 4 4820 SurePoint Solution supported operating systems Operating System Models 42D 42T 4FD 4FT 46D 46T 46R 48D 48T 4WT 4GT DOS U U U U Windows 95 U Not supported Windows NT 4 0 U U U U Windows 98 U U U U Windows 2000 U U U U Windows XP U U U U Windows Java ...

Page 30: ...N A 4820 42T 4FD POS Terminal Service diskette 4FT MicroTouch TouchWare 42D N A 42T MicroTouch TouchWare 46D N A 4694 Service Diagnostics diskette 46R 46T IBM POS 4694 Service Diagnostics diskette 48D N A IBM POS Device Diagnostics POS Suite 48T MicroTouch TouchWare 4WT N A IBM POS Device Diagnostics POS Suite 4GT MicroTouch TouchWare 1 6 4820 SurePoint Solution System Reference ...

Page 31: ... 2 is a front view of the 12 inch models 4xx 4820 SurePoint Solution which shows the location of the control buttons Brightness Brightness Power Suspend Resume Figure 1 2 Front view of 4820 Chapter 1 Introducing the IBM 4820 SurePoint Solution 1 7 ...

Page 32: ... Software POSS Drivers MicroTouch TouchWare You can obtain the appropriate software for your 4820 SurePoint Solution from the IBM Retail Store Solutions Web site http www ibm com solutions retail store from the store page click on Support Maintenance package service diskette publications Keypad MSR locating Tabs Keypad MSR connector Key lock cylinder Keypad MSR connector cover Mounting bracket cov...

Page 33: ...gnificantly less power v Extremely low emissions v Larger image size than 10 inch color CRT Front and rear views Figure 1 4 shows the front and rear views of Models 10D and 1FR Supported operating systems The 4820 SurePoint Solution Models 10D and 1FR support the following operations systems v DOS v Windows 95 98 2000 and NT 4 0 v Windows Java Virtual Machine JVM and JavaPOS v 4690 system Version ...

Page 34: ...able 1 8 Power usage values Power consumption on and operating Input voltage Models 10F 1FD 20 watts 100 to 240 V AC nominal All other models 35 watts Spill resistance The 4820 SurePoint Solution is designed to meet the following standards v National Electrical Manufacturers Association NEMA Type 5 rating per NEMA Standards Publication number 250 1991 Enclosures for Electrical Equipment v IP 52 ra...

Page 35: ...ting device models 42D 42T 2 3 External keyboard models 42T and 4FT 2 3 System software 2 4 Supported modes 2 4 Windows setting requirement 2 4 Chapter 3 Installation and operating information 3 1 Option installation 3 1 Cable connections and routing 3 1 Pedestal mounting 3 2 Adjusting the display 3 2 Chapter 4 System diagnostics and scan codes 4 1 Using the 4820 42T 4FD POS Terminal Service diske...

Page 36: ...Models 42D 42T 4FD 4FT 4820 SurePoint Solution System Reference ...

Page 37: ... keyboard connections 0 7m 1 8m or 3 8m v Analog 1 8m 3 8m Power External power brick Table 2 2 4820 SurePoint Solution System Software System Software Maintenance package service diskette publications You can obtain the appropriate software for your 4820 SurePoint Solution from the IBM Retail Store Solutions Web site www ibm com solutions retail store from the store page click on Support Hardware...

Page 38: ...dicator orange backlight dim v Power on and off v Brightness External ports The 4820 SurePoint Solution provides the following external ports v RS232 touch keypad MSR input 4 pin v Video MDR 20 pin v DC power input Power management Power management is through DPMS and complies with the VESA standard The table below describes the power management states Table 2 3 Power Management States Operation M...

Page 39: ... for Standardization ISO 3 track and the Japanese Unified Cash Card JUCC 2 head Note Model 4820 42T does not support JUCC Pointing device models 42D 42T You can connect an IBM PS 2 compatible pointing device to the 6 pin mini DIN connector plug External keyboard models 42T and 4FT The 4820 SurePoint Solution models 42T and 4FT support one PS 2 compatible keyboard for maintenance purposes The follo...

Page 40: ...le System software You can obtain the appropriate software for the 4820 SurePoint Solution from the IBM Retail Sore Solutions Web site http www ibm com solutions retail store from the store page click on Support Supported modes Table 2 4 lists the supported modes and frequencies Table 2 4 Supported Modes Modes Supported Frequencies SVGA 56 60 72 75 Hz Graphics adapter VGA 60 70 72 75 Hz Windows se...

Page 41: ...vice Guide for complete instructions Option installation IBM recommends that you install the options for the 4820 SurePoint Solution in the following order 1 MSR 2 Keypad Model 42T only 3 Pointing device Model 42T only Cable connections and routing Table 3 1 summarizes the cable connections for the 4820 SurePoint Solution Table 3 1 Cable types and icons Type Identifying Icon Cable Analog Power Cop...

Page 42: ...A mounting template is provided for installation of the pedestal refer to Figure C 2 on page C 2 See Mounting the distributed pedestal on page A 1 for instructions Adjusting the display This section summarizes the methods of adjusting the 4820 SurePoint Solution Brightness menu Available when you press the minus or plus buttons OSD menu The on screen display menu appears when you press the minus a...

Page 43: ...e and image position To open the OSD menu press and hold the minus and plus buttons at the same time The following menu appears Auto Adjust Manual Adjust Brightness Contrast Information Reset ______________________________ Select Scroll Exit Auto Adjust Automatically adjusts the settings Use this option when you install the display and at other times when image quality degrades Manual Adjust Allow...

Page 44: ...ion The system does not save the settings Using Manual Adjust Normally you do not need to use Manual Adjust since Auto Adjust sets the parameters at the optimum default value However Manual Adjust allows you to v Decrease the screen noise v Adjust the screen display position and size To reduce the noise adjust the Phase and Clock parameters Keypad and scan code arrangement Figure 4 1 on page 4 3 s...

Page 45: ...72 F072 78 F078 7A F07A 07 F007 29 F029 76 F076 70 F070 79 F079 4A F04A 7B F07B 7C F07C 66 F066 5A F05A 7 F5 4 F9 1 Esc 0 F2 8 F6 5 F10 2 F3 9 F7 6 F11 3 F4 S1 Ctrl F8 S2 Alt F12 SP BkSP Ent Scan code definition Figure 4 1 Keypad and scan code arrangement Upper code denotes make and lower denotes break code Chapter 4 System diagnostics and scan codes 4 3 ...

Page 46: ...4 4 4820 SurePoint Solution System Reference ...

Page 47: ...Magnetic stripe reader MSR 5 3 Audio kit 5 3 System software 5 4 Supported modes 5 4 Windows setting requirement 5 4 Chapter 6 Installation and operating information 6 1 Option installation 6 1 Cable connections and routing 6 1 Pedestal mounting 6 2 Adjusting the display 6 3 Chapter 7 System diagnostics 7 1 Using the OSD menu 7 1 Exiting the OSD Menu 7 1 Exiting through time out 7 1 Using Manual A...

Page 48: ...Models 46D 46R 46T 4820 SurePoint Solution System Reference ...

Page 49: ...m or 3 8m v Analog 0 8m 1 8m or 3 8m Power v External power brick Table 5 2 4820 SurePoint Solution System Software System Software POSS Drivers You can obtain the appropriate software for your 4820 SurePoint Solution from the IBM Retail Store Solutions Web site www ibm com solutions retail store from the store page click on Support Maintenance package service diskette publications Hardware featur...

Page 50: ...ution provides the following user controls v Power on Resume v Brightness External ports The 4820 SurePoint Solution provides the following external ports v RS485 touch keypad MSR input 4 pin SDL v Video MDR 20 pin v DC power input v Keypad MSR custom Power management Power management is through DPMS and complies with the VESA standard The table below describes the power management states Table 5 ...

Page 51: ...o position manager s keylock Magnetic stripe reader MSR The two MSRs available are the International Organization for Standardization ISO 3 track and the Japanese Unified Cash Card JUCC 2 head Audio kit The audio kit option is available for all models of the 4820 SurePoint Solution This kit provides an integrated microphone and stereo speakers molded into a single unit This unit replaces the mount...

Page 52: ...r POSS for DOS download OPOS drivers download Java POS drivers download Supported modes Table 5 4 lists the supported modes and frequencies Table 5 4 Supported Modes Modes Supported Frequencies SVGA 56 60 72 75 Hz Graphics adapter VGA 60 70 72 75 Hz Windows setting requirement When you install the 4820 SurePoint Solution with the Windows operating system ensure that the display setting is 800 x 60...

Page 53: ...20 SurePoint Solution in the following order 1 Manager s keylock 2 Keypad and MSR 3 Pointing device 4 Audio kit Note You can attach either the MSR or the keypad with MSR to the 4820 SurePoint Solution Cable connections and routing Figure 6 1 shows the view of the cable connections for the 4820 SurePoint Solution Table 6 1 Summary of Cable Types Identifying Icons and Examples Type Identifying Icon ...

Page 54: ...destal of the 4820 SurePoint Solution v Video v Power v RS485 Touch Keypad MSR v Pointing device v Audio cables when applicable Pedestal mounting The 4820 SurePoint Solution can be attached to either a distributed integrated free standing or VESA mounting However you must prepare the mounting surface for the installation of the distributed pedestal See Mounting the distributed pedestal on page A 1...

Page 55: ...ons OSD menu The on screen display menu appears when you press the minus and plus buttons simultaneously For additional information see Using the OSD menu on page 7 1 Auto Adjust Assistance file This file is available from the Web support site Use this file when the Auto Adjust menu item fails to produce satisfactory results Chapter 6 Installation and operating information 6 3 ...

Page 56: ...6 4 4820 SurePoint Solution System Reference ...

Page 57: ...uality degrades Manual Adjust Allows you to regulate the clock phase and image position See Using Manual Adjust on page 7 2 Brightness Allows you to regulate the display s brightness setting Contrast Allows you to regulate the display s contrast settings Information Provides the current screen resolution the horizontal and the vertical sync signal frequencies Reset Presents Yes or No dialogue box ...

Page 58: ...Auto Adjust sets the parameters at the optimum default value However Manual Adjust allows you to v Decrease the screen noise v Adjust the screen display position and size To reduce the noise adjust the Phase and Clock parameters 7 2 4820 SurePoint Solution System Reference ...

Page 59: ...ption 4820 connector 1 Red coaxial 2 6 Coaxial shield 1 2 Green coaxial 4 7 Coaxial shield 3 3 Blue coaxial 6 8 Coaxial shield 5 13 White 7 10 Black 8 14 Green 9 5 Red 10 15 Yellow 11 12 Brown 12 11 Green 13 4 Orange 14 9 Purple 15 RS485 pin connector assignments Pin Description 1 Reserved 2 Serial I O A 3 Serial I O B 4 Reserved Copyright IBM Corp 1999 2003 8 1 ...

Page 60: ...ges Table 8 2 describes the power supply pin voltages and provides an example of the connector Table 8 2 Power Supply Pin Voltages Pin Voltage Example 1 14 5 to 17 0 2 1 2 Ground 8 2 4820 SurePoint Solution System Reference ...

Page 61: ...erating information 10 1 Option installation 10 1 Cable connections and routing 10 1 Adjusting the display 10 2 Brightness controls 10 2 MicroTouch TouchWare 10 2 Chapter 11 System diagnostics and pinout connections 11 1 Diagnostics for model 48D non touch 11 1 Using the MicroTouch TouchWare 11 1 Locating the touchscreen controller information 11 1 Controller type 11 1 Firmware version 11 1 Touchs...

Page 62: ...Models 48D 48T 4820 SurePoint Solution System Reference ...

Page 63: ...ables v DVI 0 8m 1 8m 3 8m v USB 0 7m 1 8m 3 8m Power Powered USB connector Table 9 2 4820 SurePoint Solution System Software System Software POSS Drivers MicroTouch TouchWare You can obtain the appropriate software for your 4820 SurePoint Solution from the IBM Retail Store Solutions Web site www ibm com solutions retail store from the store page click on Support Maintenance package service disket...

Page 64: ...rs IRQ settings and I O addresses This feature of USB is referred to as hot swapping plug and play hot plugging or hot insertion Indicators and user controls The 4820 SurePoint Solution provides the following indicators and user controls v Dual color LED green power on resume indicator orange backlight dim system off v Power on Resume v Brightness External ports The 4820 SurePoint Solution provide...

Page 65: ...s in Control Panel represent display Ensure that the screen saver of the Display is set to None Power management if applicable An icon that resides in Control Panel represent power management Ensure that the Turn Off Monitor timer is set to Never Optional features This section describes the optional features available on the 4820 SurePoint Solution Keypads An optional 32 key keypad is available wi...

Page 66: ... the appropriate software for the 4820 SurePoint Solution from the IBM Retail Store Solutions Web site www ibm com solutions retail store from the store page click on Support v Peripheral drivers folder POSS for Windows download which includes the IBM POS Device Diagnostics POSS for DOS download OPOS drivers download Java POS drivers download MicroTouch Touchware 9 4 4820 SurePoint Solution System...

Page 67: ...0 SurePoint Solution in the following order 1 Manager s keylock 2 Keypad and MSR 3 Pointing device 4 Audio kit Note You can attach either the MSR or the keypad with MSR to the 4820 SurePoint Solution Cable connections and routing Figure 10 1 shows the view of the cable connections for the 4820 SurePoint Solution Table 10 1 Summary of Cable Types Identifying Icons and Examples Type Identifying Icon...

Page 68: ...ted pedestal of the 4820 SurePoint Solution v Power v USB Touch Keypad MSR v Pointing device v Audio cables when applicable Adjusting the display This section summarizes the methods of adjusting the 4820 SurePoint Solution models 48D and 48T Brightness controls Pressing the plus or the minus keys adjusts the screen brightness MicroTouch TouchWare The MicroTouch Touchware software driver allows you...

Page 69: ...to calibrate the touchscreen and customize the touch response Locating the touchscreen controller information The touchscreen controller information window provides information about the type firmware version and status of your touchscreen Locate the controller by selecting the Hardware tab from the TouchWare Controller type The Controller Type field displays the model name of your touchscreen con...

Page 70: ...v Check the Controller Information box on the Hardware tab If the OK message displays contact technical support v If the message NOT FOUND displays review the cable connections Calibrating the touchscreen Calibration defines the dimensions and center of the active area of the touchscreen Calibration also aligns the touchscreen active area to the underlying Calibrate your touchscreen when v You ini...

Page 71: ...e The touch response mode defines how your touch emulates the functions of a mouse For example you can define a touch to produce a button down pressing a mouse button or button up releasing the mouse button Touch modes also define how your touch produces a mouse click and double click TouchWare allows the following touch modes Desktop default The system moves the cursor to the touch point but does...

Page 72: ... How to Double Click How to Drag Desktop Touch the object and lift your finger Touch twice in quick succession in the same place Touch the object pause briefly and slide your finger Drawing Button Touch the object Click Not supported Lift off Touchdown Touch the object Provides a pause for user to receive visual feedback that a button was pressed and released Selecting a touch mode Use the Touch S...

Page 73: ... 200 to 5000 Hz in 10 Hz increments the default is 1500 Hz Duration 50 to 600 mx in 10 mx increments the default is 200 mx Connector pinouts This section describes the connector pinouts USB power voltage The powered USB cable should provide approximately 12 volts DC to the 4820 SurePoint Solution Table 11 3 describes the pins and provides an example of the USB cable Table 11 3 USB Power and Voltag...

Page 74: ...11 6 4820 SurePoint Solution System Reference ...

Page 75: ...Chapter 13 Installation and operating information 13 1 Option installation 13 1 Cable connections and routing 13 1 Adjusting the display 13 2 Brightness controls 13 2 MicroTouch TouchWare 13 2 Chapter 14 System diagnostics and pinout connections 14 1 Using the MicroTouch TouchWare 14 1 Locating the touchscreen controller information 14 1 Controller type 14 1 Firmware version 14 1 Touchscreen statu...

Page 76: ...Models 4WT 4GT 4820 SurePoint Solution System Reference ...

Page 77: ...ager s keylock Cables v Analog video 0 8m 1 8m 3 8m v USB 0 7m 1 8m 3 8m Power Either of the following v Powered USB connector v External power brick Table 12 2 4820 SurePoint Solution System Software System Software POSS Drivers MicroTouch TouchWare You can obtain the appropriate software for your 4820 SurePoint Solution from the IBM Retail Store Solutions Web site www ibm com solutions retail st...

Page 78: ...ically attached to the system You no longer need to install drivers or configure dip switches jumpers IRQ settings and I O addresses This feature of USB is referred to as hot swapping plug and play hot plugging or hot insertion Indicators and user controls The 4820 SurePoint Solution provides the following indicators and user controls v Dual color LED green power on resume indicator orange backlig...

Page 79: ...ollowing changes Note These change will ensure that PosNtouchScreenSaverTime operates properly The control panel of your operating system contains the following programs that affect the screen saver function Display An icon that resides in Control Panel represent display Ensure that the screen saver of the Display is set to None Power management if applicable An icon that resides in Control Panel ...

Page 80: ...io kit requires a sound card with amplified output speaker out Sound cards with these characteristics are Sound Blaster sound card PCI128 or Yamaha sound card WF192XG System software You can obtain the appropriate software for the 4820 SurePoint Solution from the IBM Retail Store Solutions Web site www ibm com solutions retail store from the store page click on Support v Peripheral drivers folder ...

Page 81: ...BM recommends that you install the options for the 4820 SurePoint Solution in the following order 1 Manager s keylock 2 Keypad and MSR 3 Pointing device 4 Audio kit Note You can attach either the MSR or the keypad with MSR to the 4820 SurePoint Solution Cable connections and routing Figure 13 1 shows the view of the cable connections for the 4820 SurePoint Solution AUX power in Video USB in power ...

Page 82: ...nt Solution v Power models 4WT 4GT v USB Touch Keypad MSR v Pointing device v Audio cables when applicable Adjusting the display This section summarizes the methods of adjusting the 4820 SurePoint Solution models 4WT 4GT Brightness controls Pressing the plus or the minus keys adjusts the screen brightness MicroTouch TouchWare The MicroTouch Touchware software driver allows you to calibrate the tou...

Page 83: ...lays the model name of your touchscreen controller Firmware version The Firmware Version field displays the revision number of the firmware in your TouchWare controller Touchscreen status The Touchscreen Status field provides valuable information about whether the touchscreen hardware is operating properly Table 14 1 lists the possible messages that are displayed in the Status field Table 14 1 Tou...

Page 84: ...ltering option Note During calibration the lift off position of your touch and not the touchdown position determines the calibration point If your finger is not correctly positioned on the screen you can slide your finger to the center of the target Hold your finger as still as possible after you reach the calibration point Do not use any lateral motion during lift off 1 Allow the 4820 SurePoint S...

Page 85: ... the button held down When you lift your finger the system generates a button up Button The system moves the cursor to the touch point and immediately generates a button down and up a click To drag slide your finger around the screen button down When your lift your finger the system generates a button up Click The system moves the cursor to the touch point and then immediately generates a button d...

Page 86: ...ck Beep to cycle through the choices Beep on touchdown produces a beep when you touch the screen Beep on lift off produces a beep when you lift your finger off the screen Beep off produces no sound when you touch the screen This is the default setting Customizing the touch sound If you enable the touch sound you can customize the frequency or pitch and duration of the touch sound To customize the ...

Page 87: ...e USB cable Table 14 3 USB power and voltage Pin DC Voltage Example 1 4 75 to 5 25 V Pin 4 Pin 5 Pin 6 Pin 3 Pin 2 Pin 1 2 3 Data 4 5 Ground 6 10 8 to 12 6 V Chapter 14 System diagnostics and pinout connections 14 5 ...

Page 88: ...14 6 4820 SurePoint Solution System Reference ...

Page 89: ...rdware features 15 1 Display 15 1 Video interface 15 1 Supported video modes 15 2 Indicators and user controls 15 2 External ports 15 2 Power management 15 2 Chapter 16 Installation and operating information 16 1 Pedestal mounting 16 1 Adjusting the display image 16 1 Other methods to adjust the display 16 2 Copyright IBM Corp 1999 2003 ...

Page 90: ...Models 10D 1FR 4820 SurePoint Solution System Reference ...

Page 91: ... 0m or 3 8m DVI I connector Power External power brick You can obtain the 4820 SurePoint Solution publications from the IBM Retail Store Solutions Web site www ibm com solutions retail store from the store page click on Support Hardware features This section describes the physical features of the 4820 SurePoint Solution Display The 4820 SurePoint Solution provides a 10 1 inch TFT SVGA display with...

Page 92: ...46 88 49 5 60 37 to 88 40 Indicators and user controls The 4820 SurePoint Solution provides the following user controls v Power on Resume v Brightness External ports The 4820 SurePoint Solution provides the following external ports v Video 15 pin D shell style connector v Power Power management The table below describes the power management states Table 15 3 Power Management States Operation Mode ...

Page 93: ... be attached to either a distributed integrated free standing or VESA mounting However you must prepare the mounting surface for the installation of the distributed pedestal See Appendix A Mounting the pedestal on page A 1 for instructions Adjusting the display image Figure 16 1 on page 16 2 shows how to automatically adjust your display for Models 10D and 1FR of the 4820 SurePoint Solution If you...

Page 94: ...y Other methods to adjust the 4820 SurePoint Solution display are as follows Brightness menu Available when you press the minus or plus buttons Figure 16 1 Pictorial view display adjustments 16 2 4820 SurePoint Solution System Reference ...

Page 95: ...he on screen display OSD menu appears when you press the minus and plus buttons simultaneously For additional information see Using the OSD menu on page 7 1 Chapter 16 Installation and operating information 16 3 ...

Page 96: ...16 4 4820 SurePoint Solution System Reference ...

Page 97: ...Part 7 Appendixes Copyright IBM Corp 1999 2003 ...

Page 98: ...4820 SurePoint Solution System Reference ...

Page 99: ...he mounting order Follow these steps to attach the distributed pedestal to the counter 1 Using the template provided on Appendix C Mounting surface templates on page C 1 mark the screw hole locations for drilling through the counter Use a 8 mm or 5 16 inch bit to drill the four screw holes Pedestal Mounting surface Metal support bracket M6 screws Figure A 1 Distributed pedestal mounting Copyright ...

Page 100: ...hing the free standing pedestal to the counter Follow these steps to mount the 4820 SurePoint Solution to your counter 1 Using the template see Figure C 2 on page C 2 as a guide mark the screw hole locations for drilling through the counter Use 8 mm bit or 5 16 inch bit to drill the four screw holes 2 Place the pedestal so that the mounting bolts align with the counter screw holes 3 Use the enclos...

Page 101: ...er port of the display v Replace unit Models 48D 48T v Check the voltage output of the powered USB cable see Table 11 3 on page 11 5 If the voltages are correct replace the unit If the voltages are incorrect remove the cable from the system unit and verify that the voltage are correct at the system port The system unit requires servicing if the voltage at the port is not correct v If the voltages ...

Page 102: ...ed in this table v Check that the system unit is ON v Check the brightness controls v If LED is orange amber go to the second condition listed in this table v For models 46x 42x and 4Fx run the service diskette v Check the cable connections and replace the cables if necessary v Replace the 4820 display if necessary Incorrectly displayed data v Check to ensure that the cables are securely connected...

Page 103: ...a Display the menu again repeat step 2 above and select Manual Adjust by pressing the button and then the button b Activate the Phase option by pressing the button and adjust the phase by pressing the button and buttons Vertical bars appearing across top or bottom half of display v Check that the LCD cable is securely connected v Check that the controller cable of the host system is securely conne...

Page 104: ...POS Device Diagnostics which came with the POSS for Windows installation Keypad malfunctioning v Check that the cable is securely connected v Make sure the keypad is securely attached to the display v Run the keypad test using the service diskette v Replace the keypad v For models 48D 48T refer to the IBM POS Device Diagnostics which came with the POSS for Windows installation Pointing device malf...

Page 105: ...o a supported model No Video DPMS Communication is not yet established between the host unit and the 4820 Ensure that the 4694 system unit is powered on Check the video cabling between the 4820 display and the 4694 system unit Troubleshooting common problems Appendix B Troubleshooting common problems B 5 ...

Page 106: ...Troubleshooting common problems B 6 4820 SurePoint Solution System Reference ...

Page 107: ...template in Figure C 1 as a guide for mounting the distributed pedestal assembly 35 mm 1 37 in 20 mm 80 in 62 mm 2 44 in 8 mm 5 16 in diameter 22 mm 7 8 in diameter Figure C 1 Distributed pedestal mounting template Copyright IBM Corp 1999 2003 C 1 ...

Page 108: ...sions Models 10D 1FR Figure C 3 on page C 3 is provided for mounting Models 10D and 1FR 19 6 mm 0 77 in Diameter 12 mm 0 47 in Diameter 7 2 mm 0 28 in Front Back Diameter 7 2 mm 0 28 in 75 3 mm 2 96 in Figure C 2 Free standing pedestal mounting template C 2 4820 SurePoint Solution System Reference ...

Page 109: ...Figure C 3 Mounting dimensions Appendix C Mounting surface templates C 3 ...

Page 110: ...C 4 4820 SurePoint Solution System Reference ...

Page 111: ... ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodicall...

Page 112: ...onditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformité aux normes d Industrie Canada Cet appareil numérique de la classe A est conforme à la norme...

Page 113: ...chtung der Klasse A Diese Einrichtung kann im Wohnbereich Funkstörungen verursachen in diesem Fall kann vom Betreiber verlangt werden angemessene Maβnahmen durchzuführen und dafür aufzukommen EN 50082 1 Hinweis Wird dieses Gerät in einer industriellen Umgebung betrieben wie in EN 50082 2 festgelegt dann kann es dabei eventuell gestört werden In solch einem Fall ist der Abstand bzw die Abschirmung ...

Page 114: ...mestic environment this product may cause radio interference in which case the user may be required to take adequate measures Korean Communications Statement Please note that this device has been approved for business purposes with regard to electromagnetic interference If you find this is not suitable for your use you may exchange it for a non business purpose one Taiwanese class A warning statem...

Page 115: ...ion involves physical contact with logic cards modules back panel pins or other ESD sensitive ESDS parts the service person must be connected to an ESD common ground point on the product through the ESD wrist strap and cord The ESD ground clip can be attached to any frame ground ground braid green wire ground or the round ground prong on the AC power plug Coax or connector outside shells can also ...

Page 116: ...Share LANDesk and ActionMedia are trademarks or registered trademarks of Intel Corporation in the U S and other countries Other company product and service names may be trademarks or service marks of others Java and all Java based trademarks are trademarks of Sun Microsystems Inc in the United States other countries or both MicroTouch and TouchWare are trademarks of MicroTouch Systems Inc D 6 4820...

Page 117: ...hrough the A 2 customizing the touch response mode 11 3 14 3 customizing the touch sound 11 5 14 4 D data incorrectly displayed B 2 data missing B 4 dialog box Touchscreen properties 11 2 14 2 disability xvii display blank B 2 blurred data B 3 noisy B 3 not responding to touch B 2 vertical bars B 3 display image adjusting the 16 1 display adjusting the 3 2 6 3 distributed pedestal installing the A...

Page 118: ...problems troubleshooting common B 1 product advantages 1 3 product overview supported operation system and network 1 5 system hardware 1 4 system software 1 8 2 1 5 1 9 1 12 1 Product summary 9 1 12 1 PWM message 11 2 14 2 R RAM Error message 11 2 14 2 Reset menu item 4 2 7 1 routing cables through the counter A 2 routing cable 3 1 6 1 10 1 13 1 S screen savers power management and 9 3 12 3 serial...

Page 119: ...V vertical bars B 3 voltage USB power 11 5 14 4 W warranty information 1 10 Index X 3 ...

Page 120: ...X 4 4820 SurePoint Solution System Reference ...

Page 121: ...ry Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your tasks h h h h h Please tell us how we can improve this book Thank you for your responses May we contact you h Yes h No When you send comments to IBM you grant IBM a nonexclusive right to use or distribute...

Page 122: ...chines Corporation Design and Information Development Dept CJMA Bldg 645 P O Box 12195 RESEARCH TRIANGLE PARK NC 27709 9990 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ...

Page 123: ......

Page 124: ... Printed in USA SA27 4249 05 ...

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