18
4:
H
ARDWARE
M
AINTENANCE
I
NFORMATION
Customer Replaceable Unit Part Numbers
IBM CRU part numbers are subject to change without notice.
This section contains a listing of the CRU part numbers available at the time this document was published.
I
NDEX
CRU
P
ART
# D
ESCRIPTION
25R5588
Extend Run Battery Pack Chassis
46M5386
Replacement Battery Module
25R5995 Front
Bezel
73P5769 Rail
Kit
25R5600 Accessory
Kit
25R5597
Rack-to-Tower Conversion Kit
Shipping and Service
Prepare the uninterruptible power supply for shipping:
Shut down and disconnect any equipment attached to the uninterruptible power supply. Shut down the uninterruptible power supply,
and disconnect the uninterruptible power supply from the utility power outlet. Remove the front bezel and disconnect the batteries.
If the uninterruptible power supply requires service, do not return it to the dealer. Follow these steps:
1.
Review the problems discussed in
Troubleshooting
to eliminate common problems.
2.
If the problem persists, contact IBM.
•
Note the model number of the uninterruptible power supply, the serial number, and the date purchased. If you call IBM
Customer Service, a technician will ask you to describe the problem and attempt to solve it over the phone, if possible. If the
uninterruptible power supply or one of its components is faulty, IBM will send you a replacement CRU for the
uninterruptible power supply or the component.
•
If the uninterruptible power supply or the component is under warranty, repairs are free. If not, there is a repair charge.
3.
Pack the uninterruptible power supply or the faulty component in packaging sent by IBM, and use the return label to ship back to
IBM. Pack the uninterruptible power supply properly to avoid damage in transit. Never use Styrofoam beads for packaging.
Damage sustained in transit is not covered under warranty.
A
TTENTION
:
A
LWAYS
DISCONNECT THE BATTERY
BEFORE SHIPPING
.
T
HE BATTERY MODULES MAY REMAIN IN THE
UNINTERRUPTIBLE POWER SUPPLY
,
THEY DO NOT HAVE TO BE REMOVED
.
