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IBM 300 Series 6268, Hardware Maintenance Manual

The IBM 300 Series 6268 is a reliable and versatile hardware solution for all your computing needs. Make sure to download the free Hardware Maintenance Manual for this product from our website to ensure proper maintenance and troubleshooting. Stay ahead with easy access to the manual at manualshive.com.

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Quick and Full erase - hard drive

The IBM PC Enhanced Diagnostics Program offers two
hard drive format utilities:

Ÿ

Quick Erase Hard Drive

Ÿ

Full Erase Hard Drive

The Quick Erase Hard Drive provides a DOS utility that
performs the following:

Ÿ

Destroys the Master Boot Record (MBR) on the hard
drive.

Ÿ

Destroys all copy of the FAT Table on all partitions
(both the master and backup).

Ÿ

Destroys the partition table.

Ÿ

Provides messages that warn the user that this is a
non-recoverable process.

The Full Erase Hard Drive provides a DOS utility that
performs the following:

Ÿ

Performs all the steps in Quick Erase.

Ÿ

Provides a DOS utility that writes random data to all
sectors of the hard drive.

Ÿ

Provide an estimate of time to completion along with
a visual representation of completion status.

Ÿ

Provides messages that warn the user that this is a
non-recoverable process.

  Important 

Make sure customer backs up all data before using
the Quick or Full Erase function.

To select the Quick Erase or Full Erase Hard Drive utility:

1. Select the UTILITY option on the toolbar and press

enter.

2. Select either the QUICK ERASE or FULL ERASE

HARD DISK option and then, follow the instructions.

Iomega Zip Drive Test

Use the Iomega Zip Drive Test to test the zip drive and the
drive interface. The test takes about 20 seconds to run.

The default tests the following:

 

Ÿ

Controller

Ÿ

Max Seek (50 times)

Ÿ

Random Seek (300 sectors)

Asset EEPROM backup

When replacing a system board, this utility allows the
backup of all Asset information from the EEPROM to
diskette. This utility also restores data to the EEPROM
from diskette after replacement of the system board.

To run this utility:

136

IBM PC 300/IntelliStation/Aptiva Vol 2 HMM 

 

Summary of Contents for 300 Series 6268

Page 1: ...tion Type 6268 2173 2178 2198 6868 6878 6288 6563 6564 6565 6574 6338 6278 S00N 4019 02 IBM Personal Computer PC 300 Series IntelliStation Aptiva Type 2173 2178 2198 Volume 2 Hardware Maintenance Manu...

Page 2: ......

Page 3: ...S00N 4019 02 IBM Personal Computer PC 300 Series IntelliStation Aptiva Type 2173 2178 2198 Volume 2 Hardware Maintenance Manual February 2000 We Want Your Comments Please see page 427 IBM...

Page 4: ...ein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time This...

Page 5: ...problems to a FRU a Symptom to FRU Index additional service information models listing and an illustrated parts catalog The related service section includes safety notices and safety information and...

Page 6: ...ns Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausf hren Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione Lea atentamente tod...

Page 7: ...stems Hardware Maintenance Manual Volume 1 S82G 1501 ThinkPad Computers ThinkPad 340 355 360 370 700 701 720 750 755 IBM Mobile Systems Hardware Maintenance Manual Volume 2 S82G 1502 ThinkPad Computer...

Page 8: ...vi IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 9: ...122 Diagnostics and test information 130 Product description 141 Additional service information 144 Computer exploded view Type 6563 158 Computer exploded view Type 6564 6574 2178 2198 165 System boar...

Page 10: ...problem 382 Model tables Country Region Language 383 Parts Type 6868 6878 390 Related Service Information 395 Safety notices multi lingual translations 396 Safety information 420 Miscellaneous informa...

Page 11: ...1 Flash the system 2 Boot block 3 System board 000 027 XXX BIOS Configuration Setup error 1 Run Setup 2 Flash the system 3 Boot block 4 System board 000 034 XXX BIOS Buffer Allocation failure 1 Reboot...

Page 12: ...IOS APM failure 1 Flash the system 2 System board 000 270 XXX BIOS ACPI failure 1 Flash the system 2 System board 001 000 XXX System Test Passed 1 No action 001 00X XXX System Error 1 System board 001...

Page 13: ...reshold exceeded 1 Depress F3 to review the log file 2 Re start the test to reset the log file 001 197 XXX System test warning 1 Make sure component that is called out is enabled and or connected 2 Re...

Page 14: ...e 1 device on IRQ9 2 System board 001 277 XXX System IRQ10 failure 1 device on IRQ10 2 System board 001 278 XXX System IRQ11 failure 1 device on IRQ11 2 System board 001 279 XXX System IRQ12 failure 1...

Page 15: ...stalled 2 System board 005 027 XXX Video Configuration Setup error 1 Run Setup 2 Video drivers update 3 Video card if installed 4 System board 005 031 XXX Video Device Cable failure 1 Video cable 2 Mo...

Page 16: ...nction test 005 2XX XXX 005 3XX XXX Video subsystem error 1 Video card if installed 2 System board 006 000 XXX Diskette interface Test Passed 1 No action 006 0XX XXX Diskette interface error 1 Diskett...

Page 17: ...ence 1 Remove external serial device if present 2 Run setup enable port 3 System board 011 002 XXX 011 003 XXX Serial port Timeout Parity error 1 System board 011 013 XXX 011 014 XXX Serial port Contr...

Page 18: ...signal failure 1 External serial device 2 System board 014 000 XXX Parallel port Interface Test Passed 1 No action 014 001 XXX Parallel port Presence 1 Remove external parallel device if present 2 Ru...

Page 19: ...to Undetermined problem section 2 Flash the system and re test 3 Replace component under function test 014 2XX XXX 014 3XX XXX Parallel port failure 1 External parallel device 2 System board 015 000...

Page 20: ...Re run test 3 Component that is called out in warning statement 4 Component under test 015 198 XXX USB port test aborted 1 If a component is called out make sure it is enabled and or connected 2 Flash...

Page 21: ...CI card 2 Riser card if installed 3 System board 020 000 XXX PCI Interface Test Passed 1 No action 020 0XX XXX PCI Interface error 1 PCI card 2 Riser card if installed 3 System board 020 195 XXX PCI T...

Page 22: ...y 3 IDE device 4 System board 025 195 XXX IDE interface Test aborted by user 1 Information 2 Re start the test if need to 025 196 XXX IDE interface test halt error threshold exceeded 1 Depress F3 to r...

Page 23: ...e start the test if need to 030 196 XXX SCSI interface test halt error threshold exceeded 1 Depress F3 to review the log file 2 Re start the test to reset the log file 030 197 XXX SCSI interface test...

Page 24: ...D interface test aborted 1 If a component is called out make sure it is enabled and or connected 2 Flash the system and re test 3 Go to Undetermined problem section 035 199 XXX RAID interface test fai...

Page 25: ...d problem section 2 Flash the system and re test 3 Replace component under function test 071 25X XXX Audio port failure 1 Speakers 2 Audio card if installed 3 System board 080 000 XXX Game Port interf...

Page 26: ...Port interface Reset 1 Mouse 2 System board 086 040 XXX Mouse Port interface IRQ failure 1 Run Setup 2 Mouse 3 System board 086 195 XXX Mouse Port interface Test aborted by user 1 Information 2 Re st...

Page 27: ...nd or connected 2 Re run test 3 Component that is called out in warning statement 4 Component under test 089 198 XXX Microprocessor test aborted 1 If a component is called out make sure it is enabled...

Page 28: ...XXX Voltage Sensor s Voltage limit error 1 Power supply 2 System board 170 254 XXX Voltage Sensor s Voltage Regulator Module error 1 Voltage Regulator Module VRM 2 Microprocessor 3 System board 175 0...

Page 29: ...ure Asset Security Enabled 2 Flash system 3 System board 185 278 XXX Asset Security Chassis Intrusion 1 C2 Cover Switch 2 System board 201 000 XXX System Memory Test Passed 1 No action 201 XXX XXX Sys...

Page 30: ...apacity Cartridge Drive and re test the system 301 000 XXX Keyboard Test Passed 1 No action 301 XXX XXX Keyboard error 1 Keyboard 2 Check and test Mouse 3 System board 302 000 XXX Mouse Test Passed 1...

Page 31: ...s and invalid computer responses If you remove a non IBM device and the symptom goes away the problem is with the device you removed General checkout 24 Module test menu and hardware configuration rep...

Page 32: ...r settings 53 BIOS levels 54 Flash BIOS VPD update procedure 55 Flash recovery boot block jumper 55 Power management 56 Automatic configuration and power interface ACPI BIOS 56 Advanced Power Manageme...

Page 33: ...9 Symptom to FRU index 80 Beep symptoms 81 No beep symptoms 82 POST error codes 84 Miscellaneous error messages 99 Undetermined problem 102 Model tables Country Region Language 103 Type Model configur...

Page 34: ...Before replacing any FRUs ensure the latest level of BIOS is installed on the system A down level BIOS might cause false errors and unnecessary replacement of the system board For more information on...

Page 35: ...Setup Utility program see Setup Utility program on page 41 2 Select Power Management from the Configuration Setup Utility program menu 3 Select APM 4 Be sure APM BIOS Mode is set to Disabled If it is...

Page 36: ...ed If the printer has incorrect responses go to Printer on page 28 If the display has problems such as jittering rolling shifting or being out of focus go to Display on page 31 26 IBM PC 300 IntelliSt...

Page 37: ...re highlighted on this report If an installed device is not recognized by the diagnostics program The diagnostic code for the device is not on the diagnostic diskette Run the diagnostics provided with...

Page 38: ...the cable If the problem remains or if the cable is permanently attached to the keyboard replace the keyboard If the problem remains replace the system board Printer 1 Make sure the printer is proper...

Page 39: ...ct the voltage selector switch setting 2 Check the following for proper installation Power Cord On Off Switch connector On Off Switch Power Supply connector System Board Power Supply connectors microp...

Page 40: ...V dc 2 3 3 V 3 3 V dc 3 COM Ground 4 5 V 5 V dc 5 COM Ground 6 5 V 5 V dc 7 COM Ground 8 POK Power Good 9 5VSB Standby Voltage 10 12 V 12 V dc 11 3 3 V 3 3 V dc 12 12 V 12 V dc 13 COM Ground 14 PS ON...

Page 41: ...te The location of the test margin varies with the type of display The test margin might be on the top bottom or one or both sides If you do not see any test margin on the screen replace the display I...

Page 42: ...pears Note Type 6268 6278 6288 6338 2173 computers default to come up quiet No beep and no memory count and checkpoint code display when no errors are detected by POST To enable Beep and memory count...

Page 43: ...gits An X in an error message can be any number or letter The shorter POST errors are highlighted in the Symptom to FRU Index Some digits will represent different information for SCSI errors versus no...

Page 44: ...e IBM PC Enhanced Memory Diagnostics and the suite of diagnostic tests provided by PC Doctor IBM PC Enhanced Memory Diagnostics The memory diagnostic tests determine which memory module SIMM or DIMM i...

Page 45: ...test category and then press Enter This will run only that test Press Esc at any time to stop the testing process Test results N A PASSED FAILED ABORTED are displayed in the field beside the test desc...

Page 46: ...LAN test The Alert On LAN test does the following Determines if Alert On LAN is supported on the system Checks the revision ID register Verifies the EEPROM checksum Validates that a software alert ca...

Page 47: ...d to make sure SMART functionality is active Checks the SMART RETURN STATUS command to determine if any thresholds have been exceeded If thresholds have been exceeded an error message is shown and the...

Page 48: ...esentation of completion status Provides messages that warn the user that this is a non recoverable process Important Make sure customer backs up all data before using the Quick or Full Erase function...

Page 49: ...ror was detected in SIMM socket Y Replace the SIMM in the socket identified by the last digit of the error code Re run the test If the same error code occurs again replace the system board 2xx 2y A me...

Page 50: ...ser User stopped test Restart test Note Y is the SIMM DIMM socket number Use the System Board Layouts section in the latest PC 300 700 IntelliStation Hardware Maintenance Manual HMM to reference the m...

Page 51: ...es Power Management To run the Setup Utility program do the following 1 Power off the computer and wait for a few seconds until all in use lights go off 2 Power on the computer 3 When the Setup Utilit...

Page 52: ...installing software that requires a low level format When you get recurring messages from the test programs directing you to run the Low Level Format program on the hard disk As a last resort before...

Page 53: ...specifically identified as type 6288 6338 which is the desktop computer Type 6268 and 6278 are the micro tower Type 6288 6338 is the desktop Type 2173 is the micro tower Security Administrator passwor...

Page 54: ...ional Standards Institute ANSI S12 10 and ISO 7779 and are reported in accordance with ISO 9296 Actual sound pressure levels in your location might differ from the average values stated because of roo...

Page 55: ...High range input voltage Minimum 180 V ac Maximum 265 V ac Input kVA approximately Maximum as shipped 0 10 kVA Airflow Approximately 0 56 cubic meters minute 20 CFM Acoustical Noise Emission Values A...

Page 56: ...7 V ac High range input voltage Minimum 180 V ac Maximum 265 V ac Input kVA approximately Maximum as shipped 0 10 kVA Airflow Approximately 0 56 cubic meters minute 20 CFM Acoustical Noise Emission Va...

Page 57: ...Flash BIOS VPD update procedure on page 55 Flash recovery boot block jumper on page 55 Power management on page 56 Network settings on page 58 Flash over LAN update POST BIOS over network on page 58...

Page 58: ...stem board and install it on the new system board 5 Remove any of the following installed options on the old system board and install them on the new system board Memory modules 6 Ensure that the new...

Page 59: ...the computer and do the following Note On some models this procedure will also remove the administrator password 1 Unplug the power cord and remove the top cover 2 Refer to System board layout on page...

Page 60: ...power on password and denies access to the computer by an unauthorized user when the password is activated The computer is unusable until the password is entered and recognized by the computer Vital p...

Page 61: ...lect Serial Number Information icon 4 Click the plus sign to expand 5 Select the component you want to view or edit 6 Double click on the component you want to change 7 Enter new data in the Value fie...

Page 62: ...o set the drives as primary master or secondary slave Attention For drives not shown below refer to the label on the hard disk drive for the hard disk drive settings IDE hard disk drive settings 1 Pri...

Page 63: ...r the drive settings AUDIO IDE INTERFACE See Jumper Settings Below DC INPUT R G G L 5V G G 12V 39 40 1 2 CD ROM PD CD ROM Type Primary Master Secondary Slave 2X CD ROM FRU 06H5906 J J 4X CD ROM FRU 06...

Page 64: ...ermine the level of BIOS installed Sources for determining the latest level BIOS available 1 IBM PC Company Home Page http www ibm com pc us 2 PC PartnerInfo Technical Database CTSTIPS NSF 3 HelpCente...

Page 65: ...m and recover the BIOS To perform a Flash BIOS recovery using the Boot Block jumper 1 Power off the computer and remove the cover 2 Move the system board Boot Block jumper or switch to the recover pos...

Page 66: ...hen exposed to a reduced power state Before making energy saving selections for the monitor check the documentation supplied with the monitor to see if it supports Display Power Management Signaling D...

Page 67: ...Right Arrow to change the setting 4 Select Automatic Hardware Power Management 5 Set Automatic Hardware Power Management to Enabled 6 Select values for the three levels of power management system powe...

Page 68: ...er These settings are Flash over LAN Update POST BIOS over Network Wake on LAN Flash over LAN update POST BIOS over network Note For local Flash BIOS VPD update see Flash BIOS VPD update procedure on...

Page 69: ...rogram on page 41 2 Select Advanced Power Management 3 Select Automatic Power On from the program menu 4 Select Wake on LAN from the Automatic Power On menu 5 To enable Wake on LAN select Enabled To d...

Page 70: ...configuration DIMM sizes of 32 MB 64 MB 128 MB and 256 MB are acceptable Start filling DIMM socket 0 then 1 Use 3 3 V unbuffered 100 MHz SDRAM Non Registered DIMMs only Computer Name Memory Module Siz...

Page 71: ...8 2173 I O connectors and removal procedures for the cover front bezel EMC shield CD ROM drive front panel ZIP drive hard drive HD fan speaker bracket and power supply are on the following pages PC 30...

Page 72: ...Input Output connectors 1 1 2 2 62 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 73: ...ront panel 3 Lift cover straight up To install top cover 1 Slide cover down onto the chassis about 1 inch 2 cm from the front flange 2 Make sure bottom cover slots are engaged on the chassis 3 Slide c...

Page 74: ...Front bezel EMC shield 64 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 75: ...er slots Continue routing the cable along the system board between the power connector and primary IDE connector and then up to the CD ROM drive Do not route the CD ROM cable near the system board I O...

Page 76: ...must be removed in order to remove the front panel 3 Reach inside the chassis and pull apart the two bottom latches inside the front panel while pulling the panel out The two bottom latches will unla...

Page 77: ...both rail tabs and lift the hard drive up then pull it back and out from the bracket 2 Remove the signal and power cables from top of the hard drive 3 When replacing the hard drive remove the drive r...

Page 78: ...ressing the hard drive rail tabs lifting the hard drive up then pulling it back and away from the bracket See Hard drive removal on page 67 2 Disconnect the speaker and fan cables from the system boar...

Page 79: ...supply voltage switch is set to the proper operating voltage 115V or 230V To remove the power supply 1 Remove the top cover 2 Remove the thumb screw from the rear of the power supply 3 Push in on the...

Page 80: ...Type 6288 6338 I O connectors and removal procedures for the cover front panel front bezel diskette hard drive bracket CD ROM drive and power supply are on the following pages 70 IBM PC 300 IntelliSt...

Page 81: ...Input Output connectors USB 1 Parallel Microphone Headphone Line Out Line In Keyboard Mouse Serial 1 Serial 2 USB 2 1 1 2 2 DVI Monitor SVGA Monitor PC 300 6268 6278 6288 6338 Aptiva 2173 71...

Page 82: ...the front panel 3 Lift cover up To install top cover 1 Slide cover down onto the chassis about 1 inch 2 cm from the front panel 2 Make sure bottom cover slots are engaged on the chassis 3 Slide cover...

Page 83: ...nel out from the bottom of the chassis To install the front panel 1 At the same angle that the panel was when removed install the bottom tabs of the panel in the chassis Push up on the left and right...

Page 84: ...skette hard drive bracket To remove the diskette hard drive bracket 1 Remove the top cover 2 Remove the diskette and hard drives or disconnect their cables 3 Remove the two top screws securing the bra...

Page 85: ...t of the chassis Note When connecting the CD ROM Audio Cable make sure the cable is routed along the system board near the PCI adapter slots Continue routing the cable along the system board between t...

Page 86: ...voltage 115V or 230V To remove the power supply 1 Remove the top cover 2 Remove the air duct 3 Disconnect the power supply connectors 4 Remove the four screws securing the power supply to the chassis...

Page 87: ...System board layout 321 31 PC 300 6268 6278 6288 6338 Aptiva 2173 77...

Page 88: ...wer connector 12 Battery 13 Fan 1 14 Wake on LAN connector 15 CMOS Clear jumper 16 PCI 4 slot 17 PCI 3 slot 18 PCI 2 slot 19 PCI 1 slot 2 Internal Speaker connector 21 CD Audio connector 22 Telephony...

Page 89: ...ings Processor speed for the PC 300 type 6268 6278 6288 6338 and Aptiva type 2173 computers are fixed and are determined by the processor There are no settings required Diskette Write Access Diskette...

Page 90: ...first If you did not receive any error message look for a description of your error symptoms in the first part of this index Check all power supply voltages before you replace the system board See Po...

Page 91: ...Board 1 4 4 1 Keyboard 2 System Board 1 4 X Error detected in first 64 KB of RAM 1 Memory Module 2 System Board 2 1 1 2 1 2 1 Run Setup 2 System Board 2 1 X First 64 KB of RAM failed 1 Memory Module...

Page 92: ...er if installed 2 System Board Three short beeps during POST 1 See System board memory on page 60 2 System Board Continuous beep 1 System Board Repeating short beeps 1 Keyboard stuck key 2 Keyboard Ca...

Page 93: ...or FRU Action No beep during POST 1 See Undetermined problem on page 102 2 System Board 3 Memory Module 4 Any Adapter or Device 5 Riser Card 6 Power Cord 7 Power Supply PC 300 6268 6278 6288 6338 Apti...

Page 94: ...em board interrupt failure 1 System Board 102 System board timer error 1 System Board 106 1 System Board 110 System board memory parity error 1 Memory Module 2 System Board 111 I O channel parity erro...

Page 95: ...e 420 3 System Board 164 POST detected a base memory or extended memory size mismatch error 1 Run Setup Check System Summary menu for memory size change See Setup Utility program on page 41 2 Run the...

Page 96: ...on and reinstall the boot sequence 186 1 System Board 187 1 Clear Administration password 2 System Board 189 1 More than three password attempts were made to access the computer 190 Chassis intrusion...

Page 97: ...3 System Board 5XX 1 Video Adapter if installed 2 System Board 601 1 Diskette Drive A 2 Diskette Drive Cable 3 System Board 602 1 Bad Diskette 2 Verify Diskette and retry 604 And able to run diagnosti...

Page 98: ...ailure 1 Run Enhanced Diagnostics 1101 1102 1106 1108 1109 1 System Board 2 Any Serial Device 1107 1 Communications Cable 2 System Board 1102 Card selected feedback error 1 Run Enhanced Diagnostics 11...

Page 99: ...apter error 1 Run Enhanced Diagnostics 1406 Presence test error 1 Run Enhanced Diagnostics 14XX Not listed above Check printer before replacing system board 1 Printer 2 System Board 15XX 1 SDLC Adapte...

Page 100: ...ted above 1 BSC Adapter 21XX 1 SCSI Device 2 16 bit AT Fast SCSI Adapter 3 Alternate BSC Adapter 2401 2402 If screen colors change 1 Display 2401 2402 If screen colors are OK 1 System Board 2 Display...

Page 101: ...port 2 Interface Board 3 Memory Module 5600 1 Financial System Controller Adapter 5962 An IDE device other than hard drive configuration error 1 Run Configuration 2 CD ROM Drive 3 CD ROM Adapter 4 ZIP...

Page 102: ...03 10110 101171 1 System Board 2 Data Fax Modem 10117 Not listed above 1 Check system speaker 2 Check PSTN cable 3 External DAA if installed 4 Modem 10118 1 Run Diagnostics and verify the correct oper...

Page 103: ...e read error 1 Run Enhanced Diagnostics 10467 Drive non fatal seek error 1 Run Enhanced Diagnostics 10468 Drive fatal seek error 1 Run Enhanced Diagnostics 10469 Drive soft error count exceeded 1 Run...

Page 104: ...ISDN Primary Rate Adapter 2 System Board 137XX 1 System Board 141XX 1 Realtime Interface Coprocessor Portmaster Adapter A 143XX 1 Japanese Display Adapter 2 System Board 14710 14711 1 System Board Vid...

Page 105: ...VRAM 200XX Not listed above 1 Image Adapter A Image I Adapter A 2 Memory Module DRAM VRAM 3 System Board 20101 to 20103 1 Printer Scanner Option 2 Image Adapter A 3 Memory Module DRAM VRAM 20104 1 Me...

Page 106: ...de cover are set to zero 1 Rotary Switch Circuit Board 2 Circuit Board Cable 3 Tape Drive Tape sticks breaks in drive Verify that the tapes used meet ANSI standard X3B5 1 Tape Cassette 212XX 1 SCSI Pr...

Page 107: ...stics file incorrect 27535 1 3V Lithium Backup Battery 2 ServerGuard Adapter 27554 1 Internal Temperature out of range 2 ServerGuard Adapter 27555 27556 1 ServerGuard Adapter 2 Power Supply 27557 1 7...

Page 108: ...POST Error Code FRU Action I999030X Hard disk reset failure Possible hard disk drive problem see Hard disk drive boot error on page 41 98 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 109: ...ble connections to network adapter 2 Ensure Wake On LAN feature is enabled in Setup Configuration See Setup Utility program on page 41 3 Ensure network administrator is using correct MAC address 4 Ens...

Page 110: ...ks correctly 1 Power Supply 2 System Board 3 LED Cables Printer problems 1 See Printer on page 28 Program loads from the hard disk with a known good diagnostics diskette in the first 3 5 inch diskette...

Page 111: ...Message Symptom FRU Action Some or all keys on the keyboard do not work 1 Keyboard 2 Keyboard Cable 3 System Board PC 300 6268 6278 6288 6338 Aptiva 2173 101...

Page 112: ...dapters d Riser card e Memory modules Before removing or replacing memory modules see System board memory on page 60 f Extended video memory g External Cache h External Cache RAM i Hard disk drive j D...

Page 113: ...mber Some models might be listed twice as X and J for Country Language identification J is for Japan only Table 1 Country Region Language Model Definition EMEA Model EMEA preload xxG North America Mod...

Page 114: ...n system serial number for identifying installed IBM options in open bay AAP models 16X Max CD ROM drive runs at a constant speed This allows for eight speed reading at the disk hub and sixteen speed...

Page 115: ...Hz Celeron 466 MHz Celeron 500 MHz Celeron Table 2 PC 300 Type 6268 Microtower Model 16X 43X 44X 56X Open Bay 57X Open Bay 58X Open Bay Notes 1 N A Not included in model 2 For last digit model number...

Page 116: ...P 64 MB NP 64 MB NP 128 MB NP Processor 466 MHz Celeron 500 MHz Celeron 500 MHz Celeron 466 MHz Celeron 500 MHz Celeron 466 MHz Celeron 466 MHz Celeron 466 MHz Celeron 500 MHz Celeron Table 3 PC 300 T...

Page 117: ...MB NP Processor 400 MHz Celeron 433 MHz Celeron 466 MHz Celeron 466 MHz Celeron 500 MHz Celeron 433 MHz Celeron 433 MHz Celeron 466 MHz Celeron 466 MHz Celeron Table 4 Page 1 of 3 PC 300 Type 6288 633...

Page 118: ...4 MB NP 64 MB NP Processor 466 MHz Celeron 466 MHz Celeron 466 MHz Celeron 466 MHz Celeron 466 MHz Celeron 500 MHz Celeron 500 MHz Celeron 500 MHz Celeron 500 MHz Celeron Table 4 Page 2 of 3 PC 300 Ty...

Page 119: ...leron 466 MHz Celeron 466 MHz Celeron 433 MHz Celeron 466 MHz Celeron 500 MHz Celeron Table 4 Page 3 of 3 PC 300 Type 6288 6338 Desktop Model 48X 49X 50X 51X 53X 56X Open Bay 57X Open Bay 58X Open Bay...

Page 120: ...Notes 110 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 121: ...Parts Type 6268 6278 2173 1 2 3 4 5 6 7 8 9 10 11 15 16 12 13 14 17 18 19 20 21 PC 300 6268 6278 6288 6338 Aptiva 2173 111...

Page 122: ...19 Intel Celeron Processor 433 MHz 128 KB cache 37L2476 19 Intel Celeron Processor 466 MHz 128 KB cache 37L2494 19 Intel Celeron Processor 500 MHz 128 KB cache 00N6101 20 Memory 64 MB DIMM Non Parity...

Page 123: ...Mouse 2 button 6268 2173 10L6145 Mouse Scrollpoint 6278 28L1865 URM retainer Kit 33L4521 Microphone Aptiva 2173 only 01N1961 Speakers Set Aptiva 2173 only 01N1845 Speaker Brick Power module China Apti...

Page 124: ...Parts Type 6288 6338 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 114 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 125: ...13 Intel Celeron Processor 400 MHz 128 KB cache 37L2474 13 Intel Celeron Processor 433 MHz 128 KB cache 37L2476 13 Intel Celeron Processor 466 MHz 128 KB cache 37L2494 13 Intel Celeron Processor 500...

Page 126: ...044 37L2515 German 37L2526 Greek 37L2527 Hebrew 37L2528 Hungarian 37L2529 Icelandic 37L2530 Italian 37L2531 Korean 28L1860 Japanese 28L1858 Latin Spanish 37L2516 Norwegian 37L2532 Polish 37L2533 Portu...

Page 127: ...France 1339520 Germany 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latin America 6952301 Netherlands 1339520 New Zealand 93F2365 Norway 1339520 Paraguay 36L8880 Poland 1339520 Portugal 133952...

Page 128: ...118 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 129: ...boards options or non IBM devices can give false errors and invalid computer responses If you remove a non IBM device and the symptom goes away the problem is with the device you removed General chec...

Page 130: ...mper settings 149 IDE hard disk drive settings 149 CD ROM drive jumper settings 150 BIOS levels 151 Flash BIOS VPD update procedure 152 Flash recovery boot block 152 Power management 153 Advanced Conf...

Page 131: ...tem board switch settings 176 Symptom to FRU index 177 Beep symptoms 178 No beep symptoms 179 POST error codes 181 Miscellaneous error messages 196 Undetermined problem 199 Model tables Country Region...

Page 132: ...Before replacing any FRUs ensure the latest level of BIOS is installed on the system A down level BIOS might cause false errors and unnecessary replacement of the system board For more information on...

Page 133: ...Setup Utility program see Setup Utility program on page 139 2 Select Power Management from the Configuration Setup Utility program menu 3 Select APM 4 Be sure APM BIOS Mode is set to Disabled If it is...

Page 134: ...If the printer has incorrect responses go to Printer on page 126 If the display has problems such as jittering rolling shifting or being out of focus go to Display on page 129 124 IBM PC 300 IntelliS...

Page 135: ...re highlighted on this report If an installed device is not recognized by the diagnostics program The diagnostic code for the device is not on the diagnostic diskette Run the diagnostics provided with...

Page 136: ...the cable If the problem remains or if the cable is permanently attached to the keyboard replace the keyboard If the problem remains replace the system board Printer 1 Make sure the printer is proper...

Page 137: ...t the voltage selector switch setting 2 Check the following for proper installation Power Cord On Off Switch connector On Off Switch Power Supply connector System Board Power Supply connectors micropr...

Page 138: ...V dc 2 3 3 V 3 3 V dc 3 COM Ground 4 5 V 5 V dc 5 COM Ground 6 5 V 5 V dc 7 COM Ground 8 POK Power Good 9 5VSB Standby Voltage 10 12 V 12 V dc 11 3 3 V 3 3 V dc 12 12 V 12 V dc 13 COM Ground 14 PS ON...

Page 139: ...e The location of the test margin varies with the type of display The test margin might be on the top bottom or one or both sides If you do not see any test margin on the screen replace the display If...

Page 140: ...rs Note Type 6563 6564 6574 and 2178 2198 computers default to come up quiet No beep and no memory count and checkpoint code display when no errors are detected by POST To enable Beep and memory count...

Page 141: ...digits An X in an error message can be any number or letter The shorter POST errors are highlighted in the Symptom to FRU Index Some digits will represent different information for SCSI errors versus...

Page 142: ...IBM PC Enhanced Memory Diagnostics and the suite of diagnostic tests provided by PC Doctor IBM PC PC Enhanced Memory Diagnostics The memory diagnostic tests determine which memory module SIMM or DIMM...

Page 143: ...est category and then press Enter This will run only that test Press Esc at any time to stop the testing process Test results N A PASSED FAILED ABORTED are displayed in the field beside the test descr...

Page 144: ...LAN test The Alert On LAN test does the following Determines if Alert On LAN is supported on the system Checks the revision ID register Verifies the EEPROM checksum Validates that a software alert ca...

Page 145: ...to make sure SMART functionality is active Checks the SMART RETURN STATUS command to determine if any thresholds have been exceeded If thresholds have been exceeded an error message is shown and the...

Page 146: ...sentation of completion status Provides messages that warn the user that this is a non recoverable process Important Make sure customer backs up all data before using the Quick or Full Erase function...

Page 147: ...ror was detected in SIMM socket Y Replace the SIMM in the socket identified by the last digit of the error code Re run the test If the same error code occurs again replace the system board 2xx 2y A me...

Page 148: ...aborted by user User stopped test Restart test Note Y is the SIMM DIMM socket number Use the System Board Layouts section in the latest Hardware Maintenance Manual HMM to reference the memory sockets...

Page 149: ...es Power Management To run the Setup Utility program do the following 1 Power off the computer and wait for a few seconds until all in use lights go off 2 Power on the computer 3 When the Setup Utilit...

Page 150: ...installing software that requires a low level format When you get recurring messages from the test programs directing you to run the Low Level Format program on the hard disk As a last resort before...

Page 151: ...for some models C2 security on some models CMOS backup battery lithium Common parts Varies with each model see Type Model configuration tables 6563 6564 6574 on page 201 Diskette drive Hard disk drive...

Page 152: ...range input voltage Minimum 180 V ac Maximum 265 V ac Input kVA approximately Maximum as shipped 0 10 kVA Airflow Approximately 0 56 cubic meters minute 20 CFM Acoustical Noise Emission Values Average...

Page 153: ...ximum 137 V ac High range input voltage Minimum 180 V ac Maximum 265 V ac Input kVA approximately Maximum as shipped 0 10 kVA Airflow Approximately 0 56 cubic meters minute 20 CFM Acoustical Noise Emi...

Page 154: ...ettings on page 150 BIOS levels on page 151 Flash BIOS VPD update procedure on page 152 Flash recovery boot block on page 152 Power management on page 153 Network settings on page 155 Flash over LAN u...

Page 155: ...system board and install it on the new system board 5 Remove any of the following installed options on the old system board and install them on the new system board Memory modules 6 Ensure that the n...

Page 156: ...forming this procedure 1 Unplug the power cord and remove the top cover 2 Refer to System board layout on page 174 to find the switch assembly 1 SW1 3 Move switch 2 SW1 2 from the OFF position to the...

Page 157: ...o a power on password and denies access to the computer by an unauthorized user when the password is activated The computer is unusable until the password is entered and recognized by the computer Vit...

Page 158: ...t Serial Number Information icon 4 Click the plus sign to expand 5 Select the component you want to view or edit 6 Double click on the component you want to change 7 Enter new data in the Value field...

Page 159: ...drives as primary master or secondary slave Attention For drives not shown below refer to the label on the hard disk drive for the hard disk drive settings IDE hard disk drive settings 1 Primary Mast...

Page 160: ...he drive settings AUDIO IDE INTERFACE See Jumper Settings Below DC INPUT R G G L 5V G G 12V 39 40 1 2 CD ROM PD CD ROM Type Primary Master Secondary Slave 2X CD ROM FRU 06H5906 J J 4X CD ROM FRU 06H76...

Page 161: ...termine the level of BIOS installed Sources for determining the latest level BIOS available 1 IBM PC Company Home Page http www ibm com pc us 2 PC PartnerInfo Technical Database CTSTIPS NSF 3 HelpCent...

Page 162: ...he system and recover the BIOS To perform a Flash BIOS recovery using the CMOS switch 1 Power off the computer and remove the cover 2 Move the system board CMOS switch to the on position Refer to Syst...

Page 163: ...ged when exposed to a reduced power state Before making energy saving selections for the monitor check the documentation supplied with the monitor to see if it supports Display Power Management Signal...

Page 164: ...nt system power processor speed and display as necessary 7 Set IDE Hard Disk to Enabled or Disabled 8 Press Esc twice to return to the Configuration Setup Utility program menu 9 Before you exit from t...

Page 165: ...AN update POST BIOS over network Note For local Flash BIOS VPD update see Flash BIOS VPD update procedure on page 152 This setting is used to enable or disable the Flash over LAN feature When the feat...

Page 166: ...ram on page 139 2 Select Advanced Power Management 3 Select Automatic Power On from the program menu 4 Select Wake on LAN from the Automatic Power On menu 5 To enable Wake on LAN select Enabled To dis...

Page 167: ...ceptable Start filling DIMM socket 0 then 1 Use 3 3 V unbuffered 133 MHz SDRAM Non Registered DIMMs only Computer Name Memory Module Size Speed Type PC 300 Type 6563 6564 6574 64 MB 128 MB 256 MB 512...

Page 168: ...ew Type 6563 I O connectors and removal procedures for the cover front panel front bezel diskette hard drive bracket CD ROM drive and power supply are on the following pages 158 IBM PC 300 IntelliStat...

Page 169: ...Input Output connectors USB 1 Parallel Microphone Headphone Line Out Line In Keyboard Mouse Serial 1 Serial 2 USB 2 1 1 2 2 DVI Monitor SVGA Monitor PC 300 6563 6564 6574 Aptiva 2178 2198 159...

Page 170: ...the front panel 3 Lift cover up To install top cover 1 Slide cover down onto the chassis about 1 inch 2 cm from the front panel 2 Make sure bottom cover slots are engaged on the chassis 3 Slide cover...

Page 171: ...el out from the bottom of the chassis To install the front panel 1 At the same angle that the panel was when removed install the bottom tabs of the panel in the chassis Push up on the left and right b...

Page 172: ...kette hard drive bracket To remove the diskette hard drive bracket 1 Remove the top cover 2 Remove the diskette and hard drives or disconnect their cables 3 Remove the two top screws securing the brac...

Page 173: ...of the chassis Note When connecting the CD ROM Audio Cable make sure the cable is routed along the system board near the PCI adapter slots Continue routing the cable along the system board between th...

Page 174: ...oltage 115V or 230V To remove the power supply 1 Remove the top cover 2 Remove the air duct 3 Disconnect the power supply connectors 4 Remove the four screws securing the power supply to the chassis 5...

Page 175: ...178 2198 I O connectors and removal procedures for the cover front bezel EMC shield CD ROM drive front panel ZIP drive hard drive HD fan speaker bracket and power supply are on the following pages PC...

Page 176: ...Input Output connectors 1 1 2 2 USB 1 USB 2 Serial 2 Mouse Keyboard Serial 1 Parallel Microphone Line In Headphone Line Out DVI Monitor SVGA Monitor 166 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 177: ...ont panel 3 Lift cover straight up To install top cover 1 Slide cover down onto the chassis about 1 inch 2 cm from the front flange 2 Make sure bottom cover slots are engaged on the chassis 3 Slide co...

Page 178: ...Front bezel EMC shield 168 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 179: ...r slots Continue routing the cable along the system board between the power connector and primary IDE connector and then up to the CD ROM drive Do not route the CD ROM cable near the system board I O...

Page 180: ...must be removed in order to remove the front panel 3 Reach inside the chassis and pull apart the two bottom latches inside the front panel while pulling the panel out The two bottom latches will unla...

Page 181: ...both rail tabs and lift the hard drive up then pull it back and out from the bracket 2 Remove the signal and power cables from top of the hard drive 3 When replacing the hard drive remove the drive ra...

Page 182: ...essing the hard drive rail tabs lifting the hard drive up then pulling it back and away from the bracket See Hard drive removal on page 171 2 Disconnect the speaker and fan cables from the system boar...

Page 183: ...supply voltage switch is set to the proper operating voltage 115V or 230V To remove the power supply 1 Remove the top cover 2 Remove the thumb screw from the rear of the power supply 3 Push in on the...

Page 184: ...System board layout 174 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 185: ...embly SW1 See SW2 on page 176 12 Battery 13 Wake on LAN connector 14 Alert on LAN connector 15 CD Audio connector 16 PCI 1 slot 17 PCI 2 slot 18 PCI 3 slot 19 Internal Speaker connector 2 AGP connecto...

Page 186: ...tion switch block Switches can either be in the Off or in the On position Processor Speed Settings Processor speed for the PC 300 type 6563 6564 6574 and Aptiva type 2178 2198 computers are fixed and...

Page 187: ...f you did not receive any error message look for a description of your error symptoms in the first part of this index Check all power supply voltages before you replace the system board See Power supp...

Page 188: ...oard 1 4 4 1 Keyboard 2 System Board 1 4 X Error detected in first 64 KB of RAM 1 Memory Module 2 System Board 2 1 1 2 1 2 1 Run Setup 2 System Board 2 1 X First 64 KB of RAM failed 1 Memory Module 2...

Page 189: ...stalled 2 System Board Three short beeps during POST 1 See System board memory on page 157 2 System Board Continuous beep 1 System Board Repeating short beeps 1 Keyboard stuck key 2 Keyboard Cable 3 S...

Page 190: ...Error FRU Action No beep during POST 1 See Undetermined problem on page 199 2 System Board 3 Memory Module 4 Any Adapter or Device 5 Power Cord 6 Power Supply 180 IBM PC 300 IntelliStation Aptiva Vol...

Page 191: ...tem board interrupt failure 1 System Board 102 System board timer error 1 System Board 106 1 System Board 110 System board memory parity error 1 Memory Module 2 System Board 111 I O channel parity err...

Page 192: ...e 420 3 System Board 164 POST detected a base memory or extended memory size mismatch error 1 Run Setup Check System Summary menu for memory size change See Setup Utility program on page 139 2 Run the...

Page 193: ...tion and reinstall the boot sequence 186 1 System Board 187 1 Clear Administration password 2 System Board 189 1 More than three password attempts were made to access the computer 190 Chassis intrusio...

Page 194: ...System Board 5XX 1 Video Adapter if installed 2 System Board 601 1 Diskette Drive A 2 Diskette Drive Cable 3 System Board 602 1 Bad Diskette 2 Verify Diskette and retry 604 And able to run diagnostics...

Page 195: ...failure 1 Run Enhanced Diagnostics 1101 1102 1106 1108 1109 1 System Board 2 Any Serial Device 1107 1 Communications Cable 2 System Board 1102 Card selected feedback error 1 Run Enhanced Diagnostics 1...

Page 196: ...r error 1 Run Enhanced Diagnostics 1406 Presence test error 1 Run Enhanced Diagnostics 14XX Not listed above Check printer before replacing system board 1 Printer 2 System Board 15XX 1 SDLC Adapter 16...

Page 197: ...isted above 1 BSC Adapter 21XX 1 SCSI Device 2 16 bit AT Fast SCSI Adapter 3 Alternate BSC Adapter 2401 2402 If screen colors change 1 Display 2401 2402 If screen colors are OK 1 System Board 2 Displa...

Page 198: ...t 2 Interface Board 3 Memory Module 5600 1 Financial System Controller Adapter 5962 An IDE device other than hard drive configuration error 1 Run Configuration 2 CD ROM Drive 3 CD ROM Adapter 4 ZIP or...

Page 199: ...0103 10110 101171 1 System Board 2 Data Fax Modem 10117 Not listed above 1 Check system speaker 2 Check PSTN cable 3 External DAA if installed 4 Modem 10118 1 Run Diagnostics and verify the correct op...

Page 200: ...read error 1 Run Enhanced Diagnostics 10467 Drive non fatal seek error 1 Run Enhanced Diagnostics 10468 Drive fatal seek error 1 Run Enhanced Diagnostics 10469 Drive soft error count exceeded 1 Run En...

Page 201: ...1 ISDN Primary Rate Adapter 2 System Board 137XX 1 System Board 141XX 1 Realtime Interface Coprocessor Portmaster Adapter A 143XX 1 Japanese Display Adapter 2 System Board 14710 14711 1 System Board V...

Page 202: ...AM 200XX Not listed above 1 Image Adapter A Image I Adapter A 2 Memory Module DRAM VRAM 3 System Board 20101 to 20103 1 Printer Scanner Option 2 Image Adapter A 3 Memory Module DRAM VRAM 20104 1 Memor...

Page 203: ...ide cover are set to zero 1 Rotary Switch Circuit Board 2 Circuit Board Cable 3 Tape Drive Tape sticks breaks in drive Verify that the tapes used meet ANSI standard X3B5 1 Tape Cassette 212XX 1 SCSI P...

Page 204: ...cs file incorrect 27535 1 3V Lithium Backup Battery 2 ServerGuard Adapter 27554 1 Internal Temperature out of range 2 ServerGuard Adapter 27555 27556 1 ServerGuard Adapter 2 Power Supply 27557 1 7 2V...

Page 205: ...POST Error Code FRU Action I999030X Hard disk reset failure Possible hard disk drive problem see Hard disk drive boot error on page 139 PC 300 6563 6564 6574 Aptiva 2178 2198 195...

Page 206: ...connections to network adapter 2 Ensure Wake On LAN feature is enabled in Setup Configuration See Setup Utility program on page 139 3 Ensure network administrator is using correct MAC address 4 Ensur...

Page 207: ...works correctly 1 Power Supply 2 System Board 3 LED Cables Printer problems 1 See Printer on page 126 Program loads from the hard disk with a known good diagnostics diskette in the first 3 5 inch disk...

Page 208: ...Message Symptom FRU Action Some or all keys on the keyboard do not work 1 Keyboard 2 Keyboard Cable 3 System Board 198 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 209: ...c Any adapters d Memory modules Before removing or replacing memory modules see System board memory on page 157 e Extended video memory f External Cache g External Cache RAM h Hard disk drive i Diske...

Page 210: ...identification J is for Japan only Table 5 Country Region Language Model Definition EMEA Model EMEA preload xxG North America Model US English xxU Canadian French xxF Latin America LA Model Portugues...

Page 211: ...alled IBM options in open bay AAP models 16X Max CD ROM drive runs at a constant speed This allows for eight speed reading at the disk hub and sixteen speed reading at the disk edge For 24X Max CD ROM...

Page 212: ...EIDE 13 5 GB EIDE N A 8 4 GB EIDE 8 4 GB EIDE 13 5 GB EIDE Memory N A 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB N A 64 MB 64 MB 64 MB Processor 450 MHz 450 MHz 450 MHz 450 MHz 450 MHz 450 MHz 450 MHz 500 M...

Page 213: ...E 13 5 GB EIDE 13 5 GB EIDE 10 1 GB EIDE 10 1 GB EIDE 13 5 GB EIDE 13 5 GB EIDE Memory 64 MB 64 MB N A 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB Processor 500 MHz 500 MHz 533EB MHz 533EB MHz 533...

Page 214: ...B EIDE 10 1 GB EIDE 10 1 GB EIDE 10 1 GB EIDE 10 1 GB EIDE N A Memory 128 MB N A 128 MB 128 MB 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB N A Processor 600 MHz 600EB MHz 600EB MHz 600EB MHz 600EB MHz 600EB M...

Page 215: ...B EIDE N A 10 1 GB EIDE 20 4 GB EIDE 20 4 GB EIDE Memory 64 MB 64 MB 128 MB 128 MB N A 128 MB 128 MB 128 MB Processor 667 MHz 667 MHz 667 MHz 667 MHz 733 MHz 600B MHz 733 MHz 733 MHz Table 6 Page 4 of...

Page 216: ...27 2 GB EIDE Memory 64 MB 64 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB Processor 450 MHz 450 MHz 500 MHz 500 MHz 500 MHz 533 MHz 533 MHz 533 MHz 600EB MHz 600EB MHz Table 7 Page 1 of...

Page 217: ...20 4 GB EIDE Memory 128 MB 64 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB Processor 600EB MHz 500 MHz 600 MHz 600 MHz 600 MHz 600 MHz 667 MHz 667 MHz 667 MHz 533EB MHz Table 7 Page 2 of...

Page 218: ...B MHz 600B MHz 600B MHz 600B MHz Table 7 Page 3 of 3 PC 300 Type 6564 Microtower Model SQX SRX SUx T3X T4X Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Regi...

Page 219: ...B EIDE N A 13 5 GB EIDE Memory N A 64 MB 64 MB 64 MB 64 MB N A N A 64 MB 64 MB N A 128 MB Processor 450 MHz 450 MHz 450 MHz 500 MHz 500 MHz 500 MHz 533EB MHz 533EB MHz 533EB MHz 600EB MHz 600EB MHz Ta...

Page 220: ...EIDE Memory 128 MB N A 128 MB 128 MB N A 128 MB 128 MB Processor 600EB MHz 667 MHz 667 MHz 667 MHz 733 MHz 733 MHz 733 MHz Table 8 Page 2 of 2 PC 300 Type 6574 Microtower Model 83X 90X Open Bay 91X 92...

Page 221: ...Notes PC 300 6563 6564 6574 Aptiva 2178 2198 211...

Page 222: ...Parts Type 6563 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 212 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 223: ...mory 61H2587 14 System Board for 533EB 600EB and higher processors no processor no memory 61H2569 13 Pentium III 450 100 MHz 00N3878 13 Pentium III 500 100 MHz 00N3879 13 Pentium III 533 133 MHz 33L40...

Page 224: ...Parts Type 6564 6574 1 2 3 4 5 6 7 8 9 10 11 15 16 12 13 14 17 18 19 20 21 214 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 225: ...450 500 533 600B processors no processor no memory 61H2587 14 System Board for 533EB 600EB and higher processors no processor no memory 61H2569 15 Savage4 Video Card 2x AGP 09N5898 15 Savage2 Video Ca...

Page 226: ...94 Modem Domestic 6564 01N2833 Modem Universal EMEA and Asia Pacific South 6564 01N2834 Mouse 2 button 6574 10L6145 Mouse Scrollpoint 6564 28L1865 Name Plate 6564 6574 37L2510 URM retainer Kit 33L4521...

Page 227: ...eek 37L2527 Hebrew 37L2528 Hungarian 37L2529 Italian 37L2531 Korean 28L1860 Japanese 28L1858 Latin Spanish 37L2516 Norwegian 37L2532 Polish 37L2533 Portuguese 37L2534 Romania 37L2535 Russian 37L2536 S...

Page 228: ...many 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latin America 6952301 Netherlands 1339520 New Zealand 93F2365 Norway 1339520 Paraguay 36L8880 Poland 1339520 Portugal 1339520 Serbia 1339520 S...

Page 229: ...Parts Type 2178 2198 1 2 3 4 5 6 7 8 9 10 11 15 16 12 13 14 17 18 19 20 21 PC 300 6563 6564 6574 Aptiva 2178 2198 219...

Page 230: ...GB UK 2178 10K2589 9 Speaker brick US Taiwan Canada 10K2587 10 Fan Assembly 37L4526 11 Hard Disk Mounting Bracket 37L2501 12 10 1 GB EIDE Hard Disk Drive 2178 36L8681 12 15 0 GB EIDE Hard Disk Drive...

Page 231: ...le Diskette Drive 01K1513 Cable Hard Disk Cable ATA 37L4525 Cable Midi game port 09N1786 Cable Wake On Ring 76H7345 EMC Shield for System Board 37L2504 Foot 4 03K9655 LED Power Switch Assembly 37L2511...

Page 232: ...ch Canadian ID 045 37L2592 French Canadian ID 045 black 37L2635 French Canadian ID 058 37L2591 French Canadian ID 058 black 37L2614 Latin Spanish 37L2593 Latin Spanish black 37L2615 Norwegian 37L2603...

Page 233: ...0 Germany 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latin America 6952301 Netherlands 1339520 New Zealand 93F2365 Norway 1339520 Paraguay 36L8880 Poland 1339520 Portugal 1339520 Serbia 1339...

Page 234: ...224 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 235: ...main power supply connection 234 Display 235 Diagnostics and test information 236 Power on self test POST 236 POST beep codes 236 Error code format 237 IBM PC Enhanced Diagnostics 238 Starting the IB...

Page 236: ...ting Automatic Hardware Power Management features 259 Automatic Power On features 259 Enhanced Security 260 Network settings 261 Flash over LAN update POST BIOS over network 261 Wake on LAN 262 System...

Page 237: ...Parts listing 304 Special tools 307 PC 300 6565 227...

Page 238: ...acing any FRUs ensure the latest level of BIOS is installed on the system A down level BIOS might cause false errors and unnecessary replacement of the system board For more information on how to dete...

Page 239: ...Utility program on page 245 2 Select Power Management from the Configuration Setup Utility program menu 3 Select APM 4 Be sure APM BIOS Mode is set to Disabled If it is not press Left Arrow or Right...

Page 240: ...CONTINUED 003 continued If the display has problems such as jittering rolling shifting or being out of focus go to Display on page 235 230 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 241: ...he computer are highlighted on this report If an installed device is not recognized by the diagnostics program The diagnostic code for the device is not on the diagnostic diskette Run the diagnostics...

Page 242: ...the cable If the problem remains or if the cable is permanently attached to the keyboard replace the keyboard If the problem remains replace the system board Printer 1 Make sure the printer is proper...

Page 243: ...voltage Correct the voltage selector switch setting 2 Check the following for proper installation Power Cord On Off Switch connector On Off Switch Power Supply connector System Board Power Supply conn...

Page 244: ...V dc 2 3 3 V 3 3 V dc 3 COM Ground 4 5 V 5 V dc 5 COM Ground 6 5 V 5 V dc 7 COM Ground 8 POK Power Good 9 5VSB Standby Voltage 10 12 V 12 V dc 11 3 3 V 3 3 V dc 12 12 V 12 V dc 13 COM Ground 14 PS ON...

Page 245: ...the screen Note The location of the test margin varies with the type of display The test margin might be on the top bottom or one or both sides If you do not see any test margin on the screen replace...

Page 246: ...rogram appears Note Type 6565 computers default to come up quiet No beep and no memory count and checkpoint code display when no errors are detected by POST To enable Beep and memory count and checkpo...

Page 247: ...digits An X in an error message can be any number or letter The shorter POST errors are highlighted in the Symptom to FRU Index Some digits will represent different information for SCSI errors versus...

Page 248: ...IBM PC Enhanced Memory Diagnostics and the suite of diagnostic tests provided by PC Doctor IBM PC PC Enhanced Memory Diagnostics The memory diagnostic tests determine which memory module SIMM or DIMM...

Page 249: ...st within a test category and then press Enter This will run only that test Press Esc at any time to stop the testing process Test results N A PASSED FAILED ABORTED are displayed in the field beside t...

Page 250: ...LAN test The Alert On LAN test does the following Determines if Alert On LAN is supported on the system Checks the revision ID register Verifies the EEPROM checksum Validates that a software alert ca...

Page 251: ...SMART command to make sure SMART functionality is active Checks the SMART RETURN STATUS command to determine if any thresholds have been exceeded If thresholds have been exceeded an error message is...

Page 252: ...sentation of completion status Provides messages that warn the user that this is a non recoverable process Important Make sure customer backs up all data before using the Quick or Full Erase function...

Page 253: ...y A memory error was detected in SIMM socket Y Replace the SIMM in the socket identified by the last digit of the error code Re run the test If the same error code occurs again replace the system boar...

Page 254: ...er User stopped test Restart test Note Y is the SIMM DIMM socket number Use the System Board Layouts section in the latest PC 300 700 IntelliStation Hardware Maintenance Manual HMM to reference the me...

Page 255: ...egacy Resources Power Management To run the Setup Utility program do the following 1 Power off the computer and wait for a few seconds until all in use lights go off 2 Power on the computer 3 When the...

Page 256: ...installing software that requires a low level format When you get recurring messages from the test programs directing you to run the Low Level Format program on the hard disk As a last resort before...

Page 257: ...ve Hard disk drive Keyboard Power supply Mouse Specifications Information ISO ANSI The model specifications information on the following pages was determined in controlled acoustical environments acco...

Page 258: ...nge input voltage Minimum 180 V ac Maximum 265 V ac Input kVA approximately Maximum as shipped 0 10 kVA Airflow Approximately 0 5 cubic meters minute 18 CFM Acoustical Noise Emission Values Average so...

Page 259: ...evels on page 256 Flash BIOS VPD update procedure on page 257 Flash recovery boot block on page 257 Power management on page 258 Enhanced Security on page 260 Network settings on page 261 Flash over L...

Page 260: ...ystem board and install it on the new system board 5 Remove any of the following installed options on the old system board and install them on the new system board Memory modules 6 Ensure that the new...

Page 261: ...the administrator password all setup and boot sequence settings and privilege access Make sure these settings are recorded before you perform this procedure If Enhanced Security is enabled Only Enhan...

Page 262: ...on password and denies access to the computer by an unauthorized user when the password is activated The computer is unusable until the password is entered and recognized by the computer Vital produc...

Page 263: ...ew Agent 3 Select Serial Number Information icon 4 Click the plus sign to expand 5 Select the component you want to view or edit 6 Double click on the component you want to change 7 Enter new data in...

Page 264: ...rives as primary master or secondary slave Attention For drives not shown below refer to the label on the hard disk drive for the hard disk drive settings IDE hard disk drive settings 1 Primary Master...

Page 265: ...ures below for the drive settings AUDIO IDE INTERFACE See Jumper Settings Below DC INPUT R G G L 5V G G 12V 39 40 1 2 CD ROM PD CD ROM Type Primary Master Secondary Slave 2X CD ROM FRU 06H5906 J J 4X...

Page 266: ...rmine the level of BIOS installed Sources for determining the latest level BIOS available 1 IBM PC Company Home Page http www ibm com pc us 2 PC PartnerInfo Technical Database CTSTIPS NSF 3 HelpCenter...

Page 267: ...you to restart the system and recover the BIOS To perform a Flash BIOS recovery using the CMOS Switch 1 Power off the computer and remove the cover 2 Move the system board CMOS switch to the on positi...

Page 268: ...en exposed to a reduced power state Before making energy saving selections for the monitor check the documentation supplied with the monitor to see if it supports Display Power Management Signaling DP...

Page 269: ...eft Arrow or Right Arrow to change the setting 4 Select Automatic Hardware Power Management 5 Set Automatic Hardware Power Management to Enabled 6 Select values for the three levels of power managemen...

Page 270: ...en the administrator password must be entered to use the computer If the administrator password is lost or forgotten the system board in the computer must be replaced in order to regain access to the...

Page 271: ...rator password The computer remains in a halted state until the administrator password is entered 4 When the administrator password is entered or if no administrator password has been set the update d...

Page 272: ...Wake on LAN feature This feature makes it possible for the computer to be turned on remotely by a network server Remote network management software must be used in conjunction with this feature To ac...

Page 273: ...Supported memory configuration DIMM sizes of 64 MB 128 MB and 256 MB ECC or 64 MB 128 MB and 256 MB and 512 MB Non ECC are acceptable Start filling DIMM socket 0 then 1 Use 3 3 V unbuffered 133 MHz SD...

Page 274: ...O connectors and removal procedures for the cover front panel front bezel EMC shield diskette hard drive bracket CD ROM drive power supply and optional pedestal are on the following pages 264 IBM PC 3...

Page 275: ...Input Output connectors USB 1 Parallel Microphone Headphone Line Out Line In Keyboard Mouse Serial 1 Serial 2 USB 2 1 1 2 2 DVI Monitor SVGA Monitor PC 300 6565 265...

Page 276: ...the front panel 3 Lift cover up To install top cover 1 Slide cover down onto the chassis about 1 inch 2 cm from the front panel 2 Make sure bottom cover slots are engaged on the chassis 3 Slide cover...

Page 277: ...y pull the panel out from the bottom of the chassis To install the front panel 1 At the same angle that the panel was when removed install the bottom tabs of the panel in the chassis Push up on the le...

Page 278: ...shield Diskette hard drive bracket To remove the diskette hard drive bracket 1 Remove the top cover 2 Remove the diskette and hard drive cables 3 Remove the two top screws securing the bracket 4 Slid...

Page 279: ...ROM drive out of the chassis Note When connecting the CD ROM Audio Cable make sure the cable is routed along the system board near the PCI adapter slots Continue routing the cable along the system bo...

Page 280: ...e the four screws securing the power supply to the chassis 5 Move power supply inward then lift out of the chassis Optional pedestal To remove the optional pedestal 1 Lay the computer on its side wher...

Page 281: ...System board layout 12345678 OFF OFF 1234 PC 300 6565 271...

Page 282: ...ly 12 Switch 1 assembly 13 Front Fan connector 14 Battery 15 C2 security connector 16 Wake on LAN connector 17 Alert on LAN connector 18 CD Audio connector 19 PCI 1 slot 2 PCI 2 slot 21 PCI 3 slot 22...

Page 283: ...W1 2 Note The Clear CMOS switch SW1 2 is also used to reset passwords Reserved Switch SW1 3 Reserved Switch SW1 4 Processor Speed Settings Processor speed for the PC 300 type 6565 computer is fixed an...

Page 284: ...message first If you did not receive any error message look for a description of your error symptoms in the first part of this index Check all power supply voltages before you replace the system boar...

Page 285: ...dule 2 System Board 1 4 4 1 Keyboard 2 System Board 1 4 X Error detected in first 64 KB of RAM 1 Memory Module 2 System Board 2 1 1 2 1 2 1 Run Setup 2 System Board 2 1 X First 64 KB of RAM failed 1 M...

Page 286: ...eo Adapter if installed 2 System Board Three short beeps during POST 1 See System board memory on page 263 2 System Board Continuous beep 1 System Board Repeating short beeps 1 Keyboard stuck key 2 Ke...

Page 287: ...Symptom Error FRU Action No beep during POST 1 See Undetermined problem on page 296 2 System Board 3 Memory Module 4 Any Adapter or Device 5 Power Cord 6 Power Supply PC 300 6565 277...

Page 288: ...m board interrupt failure 1 System Board 102 System board timer error 1 System Board 106 1 System Board 110 System board memory parity error 1 Memory Module 2 System Board 111 I O channel parity error...

Page 289: ...ormation on page 420 3 System Board 164 POST detected a base memory or extended memory size mismatch error 1 Run Setup Check System Summary menu for memory size change See Setup Utility program on pag...

Page 290: ...t sequence 1 Set configuration and reinstall the boot sequence 186 1 System Board 187 1 Clear Administration password 2 System Board 189 1 More than three password attempts were made to access the com...

Page 291: ...eyboard Cable 3 System Board 5XX 1 Video Adapter if installed 2 System Board 601 1 Diskette Drive A 2 Diskette Drive Cable 3 System Board 602 1 Bad Diskette 2 Verify Diskette and retry 604 And able to...

Page 292: ...ilure 1 Run Enhanced Diagnostics 1101 1102 1106 1108 1109 1 System Board 2 Any Serial Device 1107 1 Communications Cable 2 System Board 1102 Card selected feedback error 1 Run Enhanced Diagnostics 110...

Page 293: ...Parallel adapter error 1 Run Enhanced Diagnostics 1406 Presence test error 1 Run Enhanced Diagnostics 14XX Not listed above Check printer before replacing system board 1 Printer 2 System Board 15XX 1...

Page 294: ...ted above 1 BSC Adapter 21XX 1 SCSI Device 2 16 bit AT Fast SCSI Adapter 3 Alternate BSC Adapter 2401 2402 If screen colors change 1 Display 2401 2402 If screen colors are OK 1 System Board 2 Display...

Page 295: ...apter 2 Multiport 2 Interface Board 3 Memory Module 5600 1 Financial System Controller Adapter 5962 An IDE device other than hard drive configuration error 1 Run Configuration 2 CD ROM Drive 3 CD ROM...

Page 296: ...03 10110 101171 1 System Board 2 Data Fax Modem 10117 Not listed above 1 Check system speaker 2 Check PSTN cable 3 External DAA if installed 4 Modem 10118 1 Run Diagnostics and verify the correct oper...

Page 297: ...464 Hard Drive read error 1 Run Enhanced Diagnostics 10467 Drive non fatal seek error 1 Run Enhanced Diagnostics 10468 Drive fatal seek error 1 Run Enhanced Diagnostics 10469 Drive soft error count ex...

Page 298: ...ISDN Primary Rate Adapter 2 System Board 137XX 1 System Board 141XX 1 Realtime Interface Coprocessor Portmaster Adapter A 143XX 1 Japanese Display Adapter 2 System Board 14710 14711 1 System Board Vid...

Page 299: ...y Module DRAM VRAM 200XX Not listed above 1 Image Adapter A Image I Adapter A 2 Memory Module DRAM VRAM 3 System Board 20101 to 20103 1 Printer Scanner Option 2 Image Adapter A 3 Memory Module DRAM VR...

Page 300: ...e cover are set to zero 1 Rotary Switch Circuit Board 2 Circuit Board Cable 3 Tape Drive Tape sticks breaks in drive Verify that the tapes used meet ANSI standard X3B5 1 Tape Cassette 212XX 1 SCSI Pri...

Page 301: ...LF DGS diagnostics file incorrect 27535 1 3V Lithium Backup Battery 2 ServerGuard Adapter 27554 1 Internal Temperature out of range 2 ServerGuard Adapter 27555 27556 1 ServerGuard Adapter 2 Power Supp...

Page 302: ...POST Error Code FRU Action I999030X Hard disk reset failure Possible hard disk drive problem see Hard disk drive boot error on page 245 292 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 303: ...and signal cable connections to network adapter 2 Ensure Wake On LAN feature is enabled in Setup Configuration See Setup Utility program on page 245 3 Ensure network administrator is using correct MAC...

Page 304: ...rks correctly 1 Power Supply 2 System Board 3 LED Cables Printer problems 1 See Printer on page 232 Program loads from the hard disk with a known good diagnostics diskette in the first 3 5 inch disket...

Page 305: ...Message Symptom FRU Action Some or all keys on the keyboard do not work 1 Keyboard 2 Keyboard Cable 3 System Board PC 300 6565 295...

Page 306: ...Any adapters d Memory modules Before removing or replacing memory modules see System board memory on page 263 e Extended video memory f External Cache g External Cache RAM h Hard disk drive i Diskett...

Page 307: ...Country Language identification J is for Japan only Table 9 Country Region Language Model Definition EMEA Model EMEA preload xxG North America Model US English xxU Canadian French xxF Latin America LA...

Page 308: ...The IBM HelpCenter has information based on system serial number for identifying installed IBM options in open bay AAP models 16X Max CD ROM drive runs at a constant speed This allows for eight speed...

Page 309: ...EIDE 9 1 GB SCSI N A 10 1 GB EIDE 10 1 GB EIDE 10 1 GB EIDE 10 1 GB EIDE Memory N A 64 MB SDRAM 64 MB 64 MB 64 MB 64 MB N A 64 MB 64 MB 64 MB 64 MB Processor 500 MHz 500 MHz 500 MHz 500 MHz 500 MHz 5...

Page 310: ...GB EIDE 10 1 GB EIDE 10 1 GB EIDE 20 4 GB EIDE 20 4 GB EIDE Memory 128 MB 64 MB 64 MB N A N A 64 MB 64 MB 64 MB 64 MB 128 MB 128 MB Processor 533EB MHz 533EB MHz 533EB MHz 800 MHz 600EB MHz 600EB MHz...

Page 311: ...E 20 4 GB EIDE N A 9 1 GB SCSI 13 5 GB EIDE 13 5 GB EIDE 20 4 GB EIDE 20 4 GB EIDE Memory N A 64 MB 64 MB 128 MB 128 MB N A 64 MB 64 MB 64 MB 128 MB 128 MB Processor 667 MHz 667 MHz 667 MHz 667 MHz 66...

Page 312: ...Notes 302 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 313: ...Parts Type 6565 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 PC 300 6565 303...

Page 314: ...4 MB ECC 33L3080 13 Memory 64 MB SDRAM 33L3072 13 Memory 128 MB SDRAM 33L3074 14 System Board for 500 533B 600B processors no processor no memory 61H2533 14 System Board for 533EB 600EB and higher pro...

Page 315: ...Scrollpoint 2 28L1865 Name Plate 6565 09K9849 Savage2 Video Card 100 2xAGP 09N5898 Savage2 Video Card 143 4xAGP 33L1618 Savage2 Video Card 143 4xAGP dongle 09N3435 Speaker Cable Assembly 01K4909 URM r...

Page 316: ...2527 Hebrew 37L2528 Hungarian 37L2529 Italian 37L2531 Korean 28L1860 Japanese 28L1858 Latin Spanish 37L2516 Norwegian 37L2532 Polish 37L2533 Portuguese 37L2534 Romania 37L2535 Russian 37L2536 Serbian...

Page 317: ...France 1339520 Germany 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latin America 6952301 Netherlands 1339520 New Zealand 93F2365 Norway 1339520 Paraguay 36L8880 Poland 1339520 Portugal 133952...

Page 318: ...308 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 319: ...tom goes away the problem is with the device you removed General checkout 312 Module test menu and hardware configuration report 315 Keyboard 316 Printer 316 Power supply 317 20 pin main power supply...

Page 320: ...2 Flash recovery boot block 342 Power management 343 Automatic configuration and power interface ACPI BIOS 343 Advanced Power Management 343 Automatic Hardware Power Management features 343 Setting Au...

Page 321: ...ymptom to FRU index 360 Beep symptoms 361 No beep symptoms 362 POST error codes 364 Miscellaneous error messages 379 Undetermined problem 382 Model tables Country Region Language 383 Type Model config...

Page 322: ...efore replacing any FRUs ensure the latest level of BIOS is installed on the system A down level BIOS might cause false errors and unnecessary replacement of the system board For more information on h...

Page 323: ...up Utility program see Setup Utility program on page 329 2 Select Power Management from the Configuration Setup Utility program menu 3 Select APM 4 Be sure APM BIOS Mode is set to Disabled If it is no...

Page 324: ...If the printer has incorrect responses go to Printer on page 316 If the display has problems such as jittering rolling shifting or being out of focus go to Display on page 319 314 IBM PC 300 IntelliS...

Page 325: ...puter are highlighted on this report If an installed device is not recognized by the diagnostics program The diagnostic code for the device is not on the diagnostic diskette Run the diagnostics provid...

Page 326: ...the cable If the problem remains or if the cable is permanently attached to the keyboard replace the keyboard If the problem remains replace the system board Printer 1 Make sure the printer is proper...

Page 327: ...Correct the voltage selector switch setting 2 Check the following for proper installation Power Cord On Off Switch connector On Off Switch Power Supply connector System Board Power Supply connectors...

Page 328: ...3 V dc 2 3 3 V 3 3 V dc 3 COM Ground 4 5 V 5 V dc 5 COM Ground 6 5 V 5 V dc 7 COM Ground 8 POK Power Good 9 5VSB Standby Voltage 10 12 V 12 V dc 11 3 3 V 3 3 V dc 12 12 V 12 V dc 13 COM Ground 14 PS...

Page 329: ...een Note The location of the test margin varies with the type of display The test margin might be on the top bottom or one or both sides If you do not see any test margin on the screen replace the dis...

Page 330: ...gram appears Note Type 6868 6878 computers default to come up quiet No beep and no memory count and checkpoint code display when no errors are detected by POST To enable Beep and memory count and chec...

Page 331: ...its An X in an error message can be any number or letter The shorter POST errors are highlighted in the Symptom to FRU Index Some digits will represent different information for SCSI errors versus non...

Page 332: ...PC Enhanced Memory Diagnostics and the suite of diagnostic tests provided by PC Doctor IBM PC PC Enhanced Memory Diagnostics The memory diagnostic tests determine which memory module SIMM DIMM or RIM...

Page 333: ...single test within a test category and then press Enter This will run only that test Press Esc at any time to stop the testing process Test results N A PASSED FAILED ABORTED are displayed in the fiel...

Page 334: ...does the following Determines if Alert On LAN is supported on the system Checks the revision ID register Verifies the EEPROM checksum Validates that a software alert can be sent Asset ID test The Asse...

Page 335: ...command to make sure SMART functionality is active Checks the SMART RETURN STATUS command to determine if any thresholds have been exceeded If thresholds have been exceeded an error message is shown a...

Page 336: ...sentation of completion status Provides messages that warn the user that this is a non recoverable process Important Make sure customer backs up all data before using the Quick or Full Erase function...

Page 337: ...DIMM RIMM memory errors SIMM DIMM RIMM error messages issued by the IBM PC Enhanced Diagnostics Message Failure Found Recommended Actions 2xx 1y A memory error was detected in SIMM socket Y Replace th...

Page 338: ...does not match expected value Reflash the BIOS Perform boot block recovery Replace the system board Test aborted by user User stopped test Restart test Note Y is the SIMM DIMM RIMM socket number Use t...

Page 339: ...Resources Power Management To run the Setup Utility program do the following 1 Power off the computer and wait for a few seconds until all in use lights go off 2 Power on the computer 3 When the Setup...

Page 340: ...installing software that requires a low level format When you get recurring messages from the test programs directing you to run the Low Level Format program on the hard disk As a last resort before...

Page 341: ...arts Varies with each model see Type Model configuration tables 6868 6878 on page 384 Diskette drive Hard disk drive Keyboard Power supply Mouse Specifications Information ISO ANSI The model specifica...

Page 342: ...h range input voltage Minimum 200 V ac Maximum 240 V ac Input kVA approximately Maximum as shipped 0 75 kVA Airflow Approximately 0 56 cubic meters minute 20 CFM Acoustical Noise Emission Values Avera...

Page 343: ...340 BIOS levels on page 341 Flash BIOS VPD update procedure on page 342 Flash recovery boot block on page 342 Power management on page 343 Enhanced Security on page 345 Network settings on page 346 Fl...

Page 344: ...board and install it on the new system board 5 Remove any of the following installed options on the old system board and install them on the new system board Memory modules 6 Ensure that the new syst...

Page 345: ...password all setup and boot sequence settings and privilege access Make sure these settings are recorded before you perform this procedure If Enhanced Security is enabled Only Enhanced Security funct...

Page 346: ...wer on password and denies access to the computer by an unauthorized user when the password is activated The computer is unusable until the password is entered and recognized by the computer Vital pro...

Page 347: ...ven when the computer power is turned off Working with DMI and Wake on LAN technologies Alert on LAN helps to manage and monitor the hardware and software features of the computer Alert on LAN generat...

Page 348: ...Note Disabling both AssetCare and Asset ID will disable the RF antenna testing during POST and will not cause a POST error 184 No RFID Antenna 338 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 349: ...to set the drives as primary master or secondary slave Attention For drives not shown below refer to the label on the hard disk drive for the hard disk drive settings IDE hard disk drive settings 1 P...

Page 350: ...he drive settings AUDIO IDE INTERFACE See Jumper Settings Below DC INPUT R G G L 5V G G 12V 39 40 1 2 CD ROM PD CD ROM Type Primary Master Secondary Slave 2X CD ROM FRU 06H5906 J J 4X CD ROM FRU 06H76...

Page 351: ...y to determine the level of BIOS installed Sources for determining the latest level BIOS available 1 IBM PC Company Home Page http www ibm com pc us 2 PC PartnerInfo Technical Database CTSTIPS NSF 3 H...

Page 352: ...ystem and recover the BIOS To perform a Flash BIOS recovery using the ROM Recover jumper 1 Power off the computer and remove the cover 2 Move the system board ROM Recover jumper to pins 2 3 Refer to S...

Page 353: ...amaged when exposed to a reduced power state Before making energy saving selections for the monitor check the documentation supplied with the monitor to see if it supports Display Power Management Sig...

Page 354: ...ght Arrow to change the setting 4 Select Automatic Hardware Power Management 5 Set Automatic Hardware Power Management to Enabled 6 Select values for the three levels of power management system power...

Page 355: ...ced Security is disabled If Enhanced Security is Enabled and an administrator password is given the administrator password must be entered to use the computer If the administrator password is lost or...

Page 356: ...ins the computer halts and you are prompted for the administrator password if you have set an administrator password The computer remains in a halted state until the administrator password is entered...

Page 357: ...on LAN This setting is used to enable or disable the IBM developed Wake on LAN feature This feature makes it possible for the computer to be turned on remotely by a network server Remote network manag...

Page 358: ...IMM At least one socket from each memory channel must have a RIMM memory module installed Note Both memory channels must be populated the same RIMM sockets 1 and 2 are on memory channel A RIMM sockets...

Page 359: ...stics program to run memory tests See IBM PC Enhanced Diagnostics on page 322 Procedures to determine memory errors 1 If a memory error occurs and the system is operational run memory diagnostics 2 If...

Page 360: ...nnectors and removal procedures for the side cover top handle bezels top and lower drive cage adapter cards support rail air baffle terminator card RIMM memory and lithium battery are on the following...

Page 361: ...lel connector 4 Audio line in 5 Monitor connector 6 SCSI connector 7 PCI slot 5 8 PCI slot 4 9 PCI slot 3 1 PCI slot 2 11 PCI slot 1 12 AGP slot 13 microphone 14 Audio line out 15 Ethernet 16 Serial c...

Page 362: ...over Release Tab Unlock cover from back of the system unit before removing cover Top handle cover removal Attention Do not lift handle cover too high or the tabs will break 352 IBM PC 300 IntelliStati...

Page 363: ...Bezel removal Top drive cage removal IntelliStation 6868 6878 353...

Page 364: ...drive cage removal Note Make sure the vibration insulation mounts are installed on the cage when installing a disk drive Adapter removal Adapter Card Retainer 354 IBM PC 300 IntelliStation Aptiva Vol...

Page 365: ...removal Air Baffle removal Note The baffle must be installed for proper air flow to the microprocessor s Terminator card removal Note Use this same procedure to remove the processor IntelliStation 68...

Page 366: ...y installation Notches Lithium battery removal Lithium battery installation Note Do not bend the top contact tab of the battery holder as it might not make connection with the battery 356 IBM PC 300 I...

Page 367: ...System board layout 123 123 33 34 32 35 31 37 36 IntelliStation 6868 6878 357...

Page 368: ...or 14 Fan connector front chassis 15 C2 security connector 16 RFID connector 17 ROM recovery jumper 18 Administrator password jumper 19 PCI 5 slot 2 Alert on LAN 21 PCI 4 slot 22 PCI 3 slot 23 Interna...

Page 369: ...ver jumper clears CMOS and is also used for Flash update and Flash recovery boot block Processor Speed Settings Processor speed for the IntelliStation type 6868 6878 computer is fixed and is determine...

Page 370: ...ssage first If you did not receive any error message look for a description of your error symptoms in the first part of this index Check all power supply voltages before you replace the system board S...

Page 371: ...X 1 Memory Module 2 C RIMM not installed 3 Memory channels not same 4 System Board 1 4 4 1 Keyboard 2 System Board 1 4 X Error detected in first 64 KB of RAM 1 Memory Module 2 System Board 2 1 1 2 1 2...

Page 372: ...short beeps during POST Video error 1 Video Adapter if installed 2 System Board Three short beeps during POST 1 See System board memory on page 348 2 System Board Continuous beep 1 System Board Repea...

Page 373: ...Symptom Error FRU Action No beep during POST 1 See Undetermined problem on page 382 2 System Board 3 Memory Module 4 Any Adapter or Device 5 Power Cord 6 Power Supply IntelliStation 6868 6878 363...

Page 374: ...m board interrupt failure 1 System Board 102 System board timer error 1 System Board 106 1 System Board 110 System board memory parity error 1 Memory Module 2 System Board 111 I O channel parity error...

Page 375: ...164 POST detected a base memory or extended memory size mismatch error 1 Run Setup Check System Summary menu for memory size change See Setup Utility program on page 329 2 See System board memory on...

Page 376: ...185 Corrupted boot sequence 1 Set configuration and reinstall the boot sequence 186 1 System Board 187 1 Clear Administration password 2 System Board 189 1 More than three password attempts were made...

Page 377: ...Video Adapter if installed 2 System Board 601 1 Diskette Drive A 2 Diskette Drive Cable 3 System Board 602 1 Bad Diskette 2 Verify Diskette and retry 3 Diskette Drive 4 Diskette Drive Cable 5 System...

Page 378: ...ilure 1 Run Enhanced Diagnostics 1101 1102 1106 1108 1109 1 System Board 2 Any Serial Device 1107 1 Communications Cable 2 System Board 1102 Card selected feedback error 1 Run Enhanced Diagnostics 110...

Page 379: ...el adapter error 1 Run Enhanced Diagnostics 1406 Presence test error 1 Run Enhanced Diagnostics 14XX Not listed above Check printer before replacing system board 1 Printer 2 System Board 15XX 1 SDLC A...

Page 380: ...ted above 1 BSC Adapter 21XX 1 SCSI Device 2 16 bit AT Fast SCSI Adapter 3 Alternate BSC Adapter 2401 2402 If screen colors change 1 Display 2401 2402 If screen colors are OK 1 System Board 2 Display...

Page 381: ...Multiport 2 Interface Board 3 Memory Module 5600 1 Financial System Controller Adapter 5962 An IDE device other than hard drive configuration error 1 Run Configuration 2 CD ROM Drive 3 CD ROM Adapter...

Page 382: ...03 10110 101171 1 System Board 2 Data Fax Modem 10117 Not listed above 1 Check system speaker 2 Check PSTN cable 3 External DAA if installed 4 Modem 10118 1 Run Diagnostics and verify the correct oper...

Page 383: ...rd Drive read error 1 Run Enhanced Diagnostics 10467 Drive non fatal seek error 1 Run Enhanced Diagnostics 10468 Drive fatal seek error 1 Run Enhanced Diagnostics 10469 Drive soft error count exceeded...

Page 384: ...ISDN Primary Rate Adapter 2 System Board 137XX 1 System Board 141XX 1 Realtime Interface Coprocessor Portmaster Adapter A 143XX 1 Japanese Display Adapter 2 System Board 14710 14711 1 System Board Vid...

Page 385: ...e DRAM VRAM 200XX Not listed above 1 Image Adapter A Image I Adapter A 2 Memory Module DRAM VRAM 3 System Board 20101 to 20103 1 Printer Scanner Option 2 Image Adapter A 3 Memory Module DRAM VRAM 2010...

Page 386: ...e cover are set to zero 1 Rotary Switch Circuit Board 2 Circuit Board Cable 3 Tape Drive Tape sticks breaks in drive Verify that the tapes used meet ANSI standard X3B5 1 Tape Cassette 212XX 1 SCSI Pri...

Page 387: ...diagnostics file incorrect 27535 1 3V Lithium Backup Battery 2 ServerGuard Adapter 27554 1 Internal Temperature out of range 2 ServerGuard Adapter 27555 27556 1 ServerGuard Adapter 2 Power Supply 2755...

Page 388: ...POST Error Code FRU Action I999030X Hard disk reset failure Possible hard disk drive problem see Hard disk drive boot error on page 329 378 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 389: ...nal cable connections to network adapter 2 Ensure Wake On LAN feature is enabled in Setup Configuration See Setup Utility program on page 329 3 Ensure network administrator is using correct MAC addres...

Page 390: ...rks correctly 1 Power Supply 2 System Board 3 LED Cables Printer problems 1 See Printer on page 316 Program loads from the hard disk with a known good diagnostics diskette in the first 3 5 inch disket...

Page 391: ...Message Symptom FRU Action Some or all keys on the keyboard do not work 1 Keyboard 2 Keyboard Cable 3 System Board IntelliStation 6868 6878 381...

Page 392: ...Any adapters d Memory modules Before removing or replacing memory modules see System board memory on page 348 e Extended video memory f External Cache g External Cache RAM h Hard disk drive i Diskett...

Page 393: ...Language identification J is for Japan only Table 11 Country Region Language Model Definition EMEA Model EMEA preload xxG North America Model US English xxU Canadian French xxF Latin America LA Model...

Page 394: ...IBM HelpCenter has information based on system serial number for identifying installed IBM options in open bay AAP models 16X Max CD ROM drive runs at a constant speed This allows for eight speed rea...

Page 395: ...ry 2x64 MB RIMM 2x64 MB RIMM 2x64 MB RIMM 2x64 MB RIMM 2x64 MB RIMM Processor 600 MHz 600 MHz 600 MHz 600 MHz 600 MHz Table 12 Page 1 of 4 IntelliStation Type 6868 6878 Minitower Model 10X 11X 12X 13X...

Page 396: ...IMM 2x64 MB RIMM 2x128 MB RIMM Processor 600 MHz 600 MHz 667 MHz 667 MHz 667 MHz Table 12 Page 2 of 4 IntelliStation Type 6868 6878 Minitower Model 15X 18X Open Bay 20X 21X 22X Notes 1 N A Not include...

Page 397: ...y 2x64 MB RIMM 2x128 MB RIMM 2x128 MB RIMM N A 2x64 MB RIMM 2x128 MB RIMM Processor 667 MHz 667 MHz 667 MHz 667 MHz 733 MHz 733 MHz Table 12 Page 3 of 4 IntelliStation Type 6868 6878 Minitower Model 2...

Page 398: ...x128 MB RIMM 2x128 MB RIMM N A 2x64 MB RIMM Processor 733 MHz 733 MHz 733 MHz 733 MHz 600 MHz Table 12 Page 4 of 4 IntelliStation Type 6868 6878 Minitower Model 32X 35X 37X 39X Open Bay 91X Notes 1 N...

Page 399: ...Notes IntelliStation 6868 6878 389...

Page 400: ...Parts Type 6868 6878 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 390 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 401: ...rive 7 2K RPM 36L8648 16 9 1 GB LVD SCSI Hard Disk Drive 7 2K RPM 36L8763 Order either of the below 9 1 GB SCSI 10K RPM hard drives 16 9 1 GB LVD SCSI Hard Disk Drive 10K RPM 36L8767 16 9 1 GB LVD SCS...

Page 402: ...7174 Processor Retainer Kit 33L4321 26 Power Supply 330 W 36L8849 27 Keylock Assembly 12J5102 28 Chassis Assembly with support bracket 37L2354 Cable Audio CD ROM 75H9219 Cable CD ROM IDE 01K1548 Cable...

Page 403: ...37L2564 Hebrew 37L2565 Hungarian 37L2566 Icelandic 37L2567 Italian 37L2568 Korean 28L1905 Japanese 37L2584 Latin America Spanish 37L2553 Norwegian 37L2569 Polish 37L2570 Portuguese 37L2571 Romania 37...

Page 404: ...Germany 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latin America 6952301 Netherlands 1339520 New Zealand 93F2365 Norway 1339520 Paraguay 36L8880 Poland 1339520 Portugal 1339520 Serbia 133952...

Page 405: ...rge sensitive devices 424 Grounding requirements 424 Miscellaneous information 425 Send us your comments 427 Do you need technical references 428 Problem determination tips 429 File updates 430 Hardwa...

Page 406: ...translations The caution and danger safety notices in this section are provided in the following languages English Brazilian Portuguese Chinese French German Italian Korean Spanish 396 IBM PC 300 Int...

Page 407: ...s Electrical current from power telephone and communications cables is hazardous To avoid shock hazard connect and disconnect cables as described following when installing moving or opening covers of...

Page 408: ...ces or regulations Caution When a CD ROM drive is installed note the following Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous r...

Page 409: ...cables can be hazardous To avoid personal injury or equipment damage disconnect the attached power cords telecommunications systems networks and modems before you open the server covers unless instruc...

Page 410: ...car duas superf cies com potenciais el tricos diferentes A corrente el trica proveniente de cabos de alimenta o de telefone e de comunica o perigosa Para evitar choques el tricos conecte e desconecte...

Page 411: ...idado Quando uma unidade de CD ROM estiver instalada observe o seguinte A utiliza o de controles ou ajustes ou a execu o de procedimentos diferentes daqueles especificados nesta publica o pode resulta...

Page 412: ...e de comunica o perigosa Para evitar ferimentos pessoais ou danos aos equipamentos desconecte os cabos de alimenta o sistemas de telecomunica o redes e modems antes de abrir as tampas do servidor a m...

Page 413: ...Related Service Information 403...

Page 414: ...404 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 415: ...Related Service Information 405...

Page 416: ...c bles de communication ou les cordons t l phoniques et d alimentation peut tre dangereux Pour viter tout risque de choc lectrique lorsque vous installez ou que vous d placez le pr sent produit ou des...

Page 417: ...us la r glementation en vigueur attention Si une unit de CD ROM est install e prenez connaissance des informations suivantes Pour viter tout risque d exposition au rayon laser respectez les consignes...

Page 418: ...dangereux Pour votre s curit et celle de l quipement avant de retirer les carters du serveur mettez celui ci hors tension et d connectez ses cordons d alimentation ainsi que les c bles qui le relient...

Page 419: ...unterschiedlichem elektrischem Potential zu vermeiden Elektrische Spannungen von Netz Telefon und Daten bertragungsleitungen sind gef hrlich Um einen Stromschlag zu vermeiden nur nach den Anweisungen...

Page 420: ...alliert ist beachten Sie folgendes Steuer und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorliegenden Handbuch einsetzen Andernfalls kann gef hrliche Laserstrahlung auftreten...

Page 421: ...n Um eine Gef hrdung des Benutzers oder Besch digung des Ger ts zu vermeiden ist der Server auszuschalten Die Verbindung zu den angeschlossenen Netzkabeln Telekommunikationssystemen Netzwerken und Mod...

Page 422: ...l contatto con due superfici a diverso potenziale elettrico La corrente elettrica circolante nei cavi di alimentazione del telefono e di segnale pericolosa Per evitare scosse elettriche collegare e sc...

Page 423: ...5 2 97 e successive disposizioni nazionali e locali ATTENZIONE Quando installata un unit CD ROM notare quanto segue L utilizzo di controlli regolazioni o l esecuzione di procedure non descritti nel p...

Page 424: ...ale pericolosa Per evitare situazioni pericolose per le persone o danneggiamenti all apparecchiatura scollegare i cavi di alimentazione i sistemi di telecomunicazioni le reti e ed i modem prima di apr...

Page 425: ...Related Service Information 415...

Page 426: ...416 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 427: ...ies con distinto potencial el ctrico La corriente el ctrica de los cables de comunicaciones tel fono y alimentaci n puede resultar peligrosa Para evitar una posible descarga siga las indicaciones de c...

Page 428: ...Cuando instale una unidad de CD ROM tenga en cuenta la siguiente informaci n Si se llevan a cabo controles o ajustes o se utilizan m todos que no se atengan a lo aqu especificado se puede producir una...

Page 429: ...aci n puede resultar peligrosa Para evitar posibles lesiones o da os del aparato desconecte los cables de alimentaci n los sistemas de telecomunicaciones las redes y los m dems antes de abrir las cubi...

Page 430: ...ersonnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away from walk areas so th...

Page 431: ...ot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position If you need to work on a machine that has exposed electrical cir...

Page 432: ...wer Send another person to get medical aid Asset ID allows the computer to be scanned by various radio frequency emitting devices supplied by independent companies Asset ID is intended for use only wi...

Page 433: ...re third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation mus...

Page 434: ...ing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handlin...

Page 435: ...Canadian Standards Association CSD Corrective Service Diskette DASD Direct Access Storage Device hard disk diskette DMA Direct Memory Access DRAM Dynamic Random Access Memory ECA Engineering Change An...

Page 436: ...d Green Blue as in monitors RIPL Remote Initial Program Load ROM Read Only Memory SASD Sequential Access Storage Device Tape SCB Subsystem Control Block SCSI Small Computer Systems Interface SCSI ID S...

Page 437: ...d then fax it to IBM HMM Survey at 919 543 8167 USA Name Phone Number 1 Do you like this manual _____ Yes _____ No 2 What would you like to see added changed or deleted in this manual 3 What is your s...

Page 438: ...keyboards and keystrokes SCSI DMA video and more Specific Personal System 2 systems including system board connectors jumpers memory subsystems I O subsystems programming interfaces and registers and...

Page 439: ...questions Do diagnostics fail What when where single or multiple systems Is the failure repeatable Has this configuration ever worked If it has been working what changes were made prior to it failing...

Page 440: ...some external devices Also from the DOS command or from OS 2 Utilities use the CHKDSK command to check and repair hard disk data allocation errors Error messages generated by the software the operatin...

Page 441: ...e between the system hardware application software and the operating system BIOS contains the instructions to operate the basic system components Keyboard Serial and parallel ports Diskette drive Hard...

Page 442: ...ith either hardware switches or software mapping If there is a conflict in software mapping The first device to attach to an IRQ DMA I O Address or RAM location will probably function The second devic...

Page 443: ...DMA channel before replacing any hardware components I O Address A unique I O address is assigned to each system component If multiple assignments of the same I O address occur the system will hang Us...

Page 444: ...Customer Education Business Unit 800 999 0052 Customized Operational Services 800 237 4824 EduQuest Educational Computers 800 964 8523 End User HelpDesk Support 800 742 2493 IBM Anti Virus Services 80...

Page 445: ...PartnerLine 800 263 2769 Parts Orders Exchange or Emergency 416 443 5808 Fax Parts Regular Orders Exchange 416 443 5755 Parts Orders Inquiries 514 938 3022 PC Co Bulletin Board Montreal 905 316 4255 P...

Page 446: ...ly equivalent product program or service may be used instead of the IBM product program or service The evaluation and verification of operation in conjunction with other products except those expressl...

Page 447: ...go are registered trademarks of Microsoft Corporation Other company product and service names used in this publication may be trademarks or service marks of others Aptiva Asset ID AT BookManager Busin...

Page 448: ...438 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Page 449: ......

Page 450: ...IBM Part Number 09N8610 Printed in U S A S N 4 19 2...

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