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IBM 2283, User Manual

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Chapter 6. Troubleshooting

47

662

Diskette drive configuration error

1.

Go to “Starting and using the IBM
Setup Utility program” on page 27,
and follow the instructions to verify
the diskette drive configuration.

2.

Run the diagnostic program for the
diskette drive. See “Running the
IBM Enhanced Diagnostics
program” on page 66.

3.

If the problem persists, have the
computer serviced.

1762

Hard disk configuration error

1.

Go to “Starting and using the IBM
Setup Utility program” on page 27,
and follow the instructions to verify
the hard disk configuration.

2.

If the problem persists, have the
computer serviced.

178x

Hard disk or IDE device failed

1.

Go to “Running the IBM Enhanced
Diagnostics program” on page 66,
and follow the instructions for
running the diagnostic program for
the hard disk drive and IDE
devices.

2.

If the problem persists, have the
computer serviced.

18xx

A PCI adapter has requested an
unavailable resource

Go to “Starting and using the IBM
Setup Utility program” on page 27 and
follow the instructions to reconfigure
the PCI devices.

1962

No startup device found

1.

Go to “Starting and using the IBM
Setup Utility program” on page 27
and follow the instructions to verify
that the startup sequence is
configured properly.

2.

If the problem persists, have the
computer serviced.

2400

Display adapter failed; using
alternate

Have the computer serviced.

2462

Video configuration error

Have the computer serviced.

5962

IDE CD-ROM configuration error

Have the computer serviced.

8601

Pointing device error

Have the computer serviced.

8603

Pointing device has been removed

1.

Make sure that the pointing device
is properly attached.

2.

If the problem persists, have the
computer serviced.

Code

Description

Action

Summary of Contents for 2283

Page 1: ...IBM User Guide Type 2283 Type 6274 For the latest version of this online publication go to http www ibm com pc support...

Page 2: ...ces on page vii and Notices and Trademarks on page 75 Note First Edition August 2001 Copyright International Business Machines Corporation 2001 All rights reserved US Government Users Restricted Right...

Page 3: ...mouse features 3 Expansion capability 3 Power 3 Security features 3 Supported operating systems 4 Software 4 IBM preinstalled software 4 Additional software 4 Access IBM 4 Chapter 2 Setting up your co...

Page 4: ...r 24 Basics 24 Cleaning your computer and keyboard 24 Monitor and screen 24 Mouse 24 Moving your computer 26 Chapter 4 Using the IBM Setup Utility program 27 Starting and using the IBM Setup Utility p...

Page 5: ...evice problems 63 Software problems 64 Universal Serial Bus USB problems 64 IBM Enhanced Diagnostics 64 Creating an IBM Enhanced Diagnostics diskette 65 Running the IBM Enhanced Diagnostics program 66...

Page 6: ...vi User Guide...

Page 7: ...orks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when in...

Page 8: ...ue vous manipulez le pr sent produit ou des p riph riques qui lui sont raccord s reportez vous aux instructions ci dessous pour connecter et d connecter les diff rents cordons Lithium battery notice C...

Page 9: ...sing telephone equipment always follow basic safety precautions such as Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specif...

Page 10: ...ser products Elsewhere these drives are certified to conform to the requirements of the International Electrotechnical Commission IEC 825 and CENELEC EN 60 825 for Class 1 laser products When an optic...

Page 11: ...d utilisation des commandes ainsi que les proc dures d crites L ouverture de l unit de CD ROM DVD ROM peut entra ner un risque d exposition au rayon laser Pour toute intervention faites appel du pers...

Page 12: ...xii User Guide...

Page 13: ...hazardous to people CAUTION A CAUTION notice is used to call attention to a situation that is potentially hazardous to people Attention An Attention notice contains important information that can help...

Page 14: ...lpful information about your computer It can be opened by clicking the Access IBM icon or Start Access IBM on your desktop Quick Reference This hard copy publication contains information about setting...

Page 15: ...puter features and preinstalled software Identifying your computer In most instances the best way to identify your computer is by the machine type model number The machine type model number indicates...

Page 16: ...module DIMM sockets 133 MHz synchronous dynamic random access memory SDRAM 128 or 256 MB non parity non ECC DIMMs standard 256 MB 512 MB or 1 GB non parity non ECC DIMMs optional 2 GB maximum SDRAM s...

Page 17: ...some models Expansion capability Two low profile PCI adapter expansion slots Six USB connectors Two DIMM sockets Parallel port Audio ports Power 160 Watt power adapter Automatic switching between rang...

Page 18: ...software An operating system device drivers to support built in features and other support programs are included Additional software Your computer comes with a Software Selections CD that includes add...

Page 19: ...em contact your place of purchase Selecting a location for your computer Make sure you have an adequate number of properly grounded electrical outlets for the computer and any other attached devices S...

Page 20: ...your thighs are parallel to the floor and your feet are either flat on the floor or on a footrest When using the keyboard keep your forearms parallel to the floor and your wrists in a neutral comforta...

Page 21: ...Your computer and monitor produce heat The computer has two fans that pull in fresh air and forces out hot air The monitor lets hot air escape through vents Blocking the air vents can cause overheati...

Page 22: ...rear 9 and two on the top side 5 of the monitor If your computer comes with a USB keyboard and mouse plug them into the USB ports at the rear of the computer near the power cord connector These cables...

Page 23: ...ptional devices that you might want to connect This includes connectors for PS 2 mouse 3 PS 2 keyboard 4 Ethernet 2 parallel devices 10 and modem 1 Your computer model might not have all connectors sh...

Page 24: ...computer Go to the Quick Reference for information about how to turn on your computer and see Chapter 3 Operating and caring for your computer on page 11 Note If you suspect a problem see Chapter 6 T...

Page 25: ...ter controls a specific function such as turning on the computer The lights are status indicators that tell you when a certain device such as the diskette drive is in use 1 Hard disk drive in use indi...

Page 26: ...switch until the monitor brightness is increased to the desired level Device bay release button Press this button to lower the device bay for access to the optical drive To close it push upwards on t...

Page 27: ...rform a specific function With these keys you can go directly to a file program or Internet address by pressing a button instead of having to click an icon search for the program in the Start menu or...

Page 28: ...cess Wireless keyboard and mouse The Rapid Access Wireless keyboard and mouse operate by radio frequency RF communications with the IBM Dual Wireless Receiver that is connected to one of the USB conne...

Page 29: ...ng for your computer 15 software utility provides status icons and help information in the lower right corner of your desktop just above the default Windows Taskbar Click help to find more information...

Page 30: ...auto scroll mode When the mouse is in auto scroll mode the movement of the mouse controls the scrolling direction and speed To exit from the auto scroll mode click any of the mouse buttons 3 Context m...

Page 31: ...the optical drive The optical drive is located in a drop down device bay To lower the device bay for access to the optical drive press the device bay release button 1 To close the device bay push upwa...

Page 32: ...sive dust Excessive vibration or sudden shock An inclined surface Direct sunlight Do not insert any object other than a disc into the drive Before moving the computer remove the disc from the drive Ha...

Page 33: ...he tray is closed the indicator light on the front of the drive will activate to indicate that the drive is in use To remove a disc 1 Press the device bay release button to lower the device bay See Ac...

Page 34: ...th instructions for installing the device drivers are provided on the Product Recovery Program located on the hard disk drive If your computer has IBM preinstalled software video device drivers have a...

Page 35: ...with your operating system Refer to your operating system documentation for information and instructions Note If you experience interference or speaker feedback while recording try reducing the microp...

Page 36: ...n four seconds while the computer is on To bring the computer out of Standby mode press the computer power button for less than four seconds An incoming modem ring while the computer is in Standby mod...

Page 37: ...eter unauthorized use of your computer you can lock the keyboard To restrict access to components inside the computer you can lock the computer cover some models only Locking the cover Some models com...

Page 38: ...by grasping the plug not the cord Cleaning your computer and keyboard It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble free operation CAUTION Be sur...

Page 39: ...ow Note Some mice have lock and unlock symbols to indicate how far you need to rotate the retainer 4 Place your hand over the retainer and turn the mouse right side up The retainer and ball will drop...

Page 40: ...wer cords from electrical outlets 4 Disconnect communication cables such as modem or network cables from the phone line or network first and then disconnect the other ends of cables from the computer...

Page 41: ...If your computer is already on when you start this procedure you must shut down the operating system turn off the computer wait a few seconds until all in use lights go off and restart the computer 2...

Page 42: ...rogram so that your computer will function properly In the program menus the information you can change is enclosed in brackets like these You cannot change information that is not enclosed in bracket...

Page 43: ...decide to set either one read the following sections User password The user password feature deters unauthorized persons from gaining access to your computer Use these arrow keys to move among menu it...

Page 44: ...must be set 1 Start the IBM Setup Utility program see Starting and using the IBM Setup Utility program on page 27 2 From the IBM Setup Utility program menu select System Security and press Enter Press...

Page 45: ...startup sequence for when your computer is turned on from the power button than for when it is turned on automatically such as over a LAN or by a timer The program is used to select the IBM Setup Uti...

Page 46: ...32 User Guide...

Page 47: ...he option until you are instructed to do so When you handle options and other computer components take these precautions to avoid static electricity damage Limit your movement Movement can cause stati...

Page 48: ...initial settings ConfigSafe is a part of the preinstalled software in your computer For more information use the ConfigSafe help system Available options For the latest information about available opt...

Page 49: ...wo 19 Touch panel signal connector 5 Audio line in connector 20 USB parallel port connector 6 Audio line out connector 21 Optical hard disk drive connector 7 Microphone connector 22 CMOS clear jumper...

Page 50: ...Handling static sensitive devices on page 33 4 Turn off all attached external devices and turn off the computer 5 Unplug the computer power cord from the electrical outlet 6 Unplug the power cords fo...

Page 51: ...ng 1 Disconnect all cables attached to your computer See Disconnecting cables on page 36 2 Place the computer on a padded surface in the position shown in the following illustration Attention Be sure...

Page 52: ...ny available PCI expansion slot These adapters must not exceed 16 9 cm 6 66 inches in length and 5 15 cm 2 04 inches in height To install an adapter do the following 1 Remove the rear cover See Removi...

Page 53: ...computer cover See Removing the rear cover on page 37 2 Disconnect the power cable and signal cable from the hard disk drive 1 then push connectors down through the opening in the hardfile bracket 3...

Page 54: ...the following 1 Remove the rear computer cover See Removing the rear cover on page 37 2 Remove the hard disk drive See Removing the hard disk drive on page 39 3 Locate the DIMM sockets on the system...

Page 55: ...new DIMM over the socket making sure that the notches in the DIMM are aligned with the tabs on the socket Push the DIMM straight down into the connector until the retaining clips close 6 Replace the h...

Page 56: ...he device bay See Accessing the optical drive on page 17 2 Press down and slide out the back cover 1 then press down and slide out the optical drive top cover 2 3 Disconnect the power cable and signal...

Page 57: ...not identify a hardware problem and have not made a user error you might have a software problem If you suspect that you have a software problem and your computer comes with IBM preinstalled software...

Page 58: ...testing is required Go to Running the IBM Enhanced Diagnostics program on page 66 and run the diagnostic programs If you are unable to run the diagnostic programs or if the diagnostic programs do not...

Page 59: ...cted the correct settings Power on self test POST Each time you turn on your computer it automatically performs a series of tests that check the basic operation of the base computer This series of tes...

Page 60: ...ation occurred Go to Starting and using the IBM Setup Utility program on page 27 and follow the instructions to load the Default Settings If the problem persists have the computer serviced 163 Clock n...

Page 61: ...stic program for the hard disk drive and IDE devices 2 If the problem persists have the computer serviced 18xx A PCI adapter has requested an unavailable resource Go to Starting and using the IBM Setu...

Page 62: ...re or device you just added 2 Run the diagnostic programs to determine if your computer is running properly See Running the IBM Enhanced Diagnostics program on page 66 for information about diagnostic...

Page 63: ...cess III keyboard Rapid Access IIIe Keyboard problems on page 55 Rapid Access Wireless keyboard Rapid Access Wireless Keyboard problems on page 56 ScrollPoint III mouse ScrollPoint III Mouse problems...

Page 64: ...If these actions do not correct the problem run the diagnostic programs see Running the IBM Enhanced Diagnostics program on page 66 If you need technical assistance see Chapter 7 Getting information h...

Page 65: ...eed technical assistance see Chapter 7 Getting information help and service on page 69 A CD disc does not work Verify that the disc is inserted correctly with its label up Make sure that the disc you...

Page 66: ...ce is clean and not scratched 3 Check all cable connections to and from the speakers 4 Select a different audio track If you need technical assistance see Chapter 7 Getting information help and servic...

Page 67: ...mputer serviced Unreadable characters Have the computer serviced The monitor works when you turn on the computer but goes blank after some period of computer inactivity The computer is probably set fo...

Page 68: ...les and cords are securely connected to the computer and attached devices 2 When the computer is turned on the fan grill is not blocked there is airflow around the grill and the fans are working If ai...

Page 69: ...apid Access buttons are the only keys that are not working you might have these buttons disabled or not assigned to a function Use the help system in the Rapid Access Customization Keyboard program to...

Page 70: ...these buttons disabled or not assigned to a function Use the help system in the Rapid Access Customization Keyboard program to help diagnose problems with Rapid Access Buttons To access the program a...

Page 71: ...or pointing device cable is securely attached to the proper connector on the computer Depending on the type of mouse you have the mouse cable will connect to either the USB or PS 2 mouse connector To...

Page 72: ...the problem have the computer serviced The advanced mouse functions scroll stick do not work Reload the mouse driver from the CD or from c IBMTOOLS DRIVER Poor mouse performance cursor skips 1 Clean...

Page 73: ...r computer See Installing memory on page 40 2 The DIMMs are properly installed and securely connected 3 If you added or removed memory you saved the new configuration before exiting from the IBM Setup...

Page 74: ...uch as an asymmetric digital subscriber line ADSL adapter or home networking adapter refer to the documentation for those devices to ensure the cords are properly connected 2 Make sure no one is using...

Page 75: ...ing 3 Make sure you are calling the correct number and that you are using the correct communications settings For additional help refer to the documentation for your communications software 4 Make sur...

Page 76: ...ct a modem type of Other you must include the proper modem initialization string For most programs the initialization string AT F will work Baud rate 115200 Kbps or the maximum setting offered by your...

Page 77: ...adapter as well as the documentation for any other installed adapters to determine the resources required for each adapter 6 You updated the configuration information in the IBM Setup Utility program...

Page 78: ...re related Symptom Action Software does not work as expected To determine if problems are caused by installed software verify that 1 Your computer has the minimum memory requirements needed to use the...

Page 79: ...irectory where the file was downloaded 6 Insert a blank high capacity diskette into the diskette drive A 7 Type the following and press Enter filename a where filename is the name of the file you down...

Page 80: ...plays for only a few seconds Wait for the product recovery menu to display 4 Depending on your operating system you might be prompted to select a system setting If no prompt displays go to the next st...

Page 81: ...the computer See Lithium battery notice on page viii To change the battery do the following 1 Turn off the computer and all attached devices 2 Remove the rear cover See Removing the rear cover on page...

Page 82: ...me after battery replacement an error message might be displayed This is normal after the battery is replaced 6 Turn on the computer and all attached devices 7 Use the IBM Setup Utility program to set...

Page 83: ...sonal Computing home page is http www ibm com pc You can find support information for your IBM products including supported options at http www ibm com pc support If you select Profile from the suppor...

Page 84: ...access these pages go to http www ibm com pc support and follow the instructions Calling for service If you have tried to correct the problem yourself and still need help during the warranty period yo...

Page 85: ...In the U K these services are available Monday through Friday from 9 00 a m to 6 00 p m Note Response time will vary depending on the number and complexity of incoming calls If possible be at your com...

Page 86: ...onored virtually worldwide wherever IBM or IBM resellers sell and service IBM products Country Telephone number Austria sterreich 01 24 592 5901 Belgium Dutch Belgie 02 210 9820 Belgium French Belgiqu...

Page 87: ...ite at http www ibm com services its For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product refer to the Microsoft Prod...

Page 88: ...74 User Guide...

Page 89: ...any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A The following paragraph does not apply...

Page 90: ...th them IBM cannot take responsibility for the date data processing capabilities of non IBM products even if those products are preinstalled or otherwise distributed by IBM You should contact the vend...

Page 91: ...6 display monitor problems 53 DVD ROM drive 52 E electrical outlets and cable lengths 7 Ethernet connections 8 expansion capability 3 G general problems 53 glare and lighting 6 graphics subsystem 2 H...

Page 92: ...keyboard 13 Rapid Access Wireless Keyboard 13 rear cover removing 37 removing hard disk drive 39 42 rear cover 37 removing a CD or DVD 19 S safety information vii ScrollPoint III mouse 16 ScrollPoint...

Page 93: ...Index 79 volume 20 W wireless keyboard 8 14 mouse 8 14 receiver 8 14...

Page 94: ...80 User Guide...

Page 95: ...Part Number 23P1170 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber 23P1170 23P1170...

Page 96: ...IBM...

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