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4. Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close programs or reset the device to
regain functionality
You can also per
form a factory data reset. On the Applications screen, tap Settings →
Accounts → Backup and reset → Factory data reset → Reset iBall Mobile →Erase
everything.
5. Calls are being dropped
When you are in areas with weak signals or poor reception, you may lose your connection
to the network. Move to another area and try again.
6. Outgoing calls are not connected
• Ensure that you have pressed the Dial key.
• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number you are dialing.
7. Incoming calls are not connected
• Ensure that your device is turned on.
• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the incoming phone number.
8. Others cannot hear you speaking on a call
• Ensure that you are not covering the microphone of your headphone.
• Ensure that the microphone is close to your mouth.
• If using a headset, ensure that it is properly connected.
• If the Mic is not working, take it to your local iBall Service Centre.
9. Audio quality is poor
• Ensure that you are not blocking the device‘s internal antenna.
