14
Troubleshooting
Problems and Solutions
If you come across a problem, please use this checklist before contacting Godfreys Customer Care on
1800 815 270 (AUS) or 0800 282 288 (NZ).
Fault
Solution
The steamer will not switch
on.
- Check the steamer is plugged in
- Plug the steamer to different socket
The steamer will not
produce the steam.
- Check there is enough water in the clean water tank
Water leaks from the back
of the steam mop.
- There may be a blockage in the mop head. Contact Godfreys
Customer Care for further assistance.
The steamer leaves too
much water on the floor
- Attach a dry Mop Pad
